/10
★★★★★
based on 12875 published reviews
★★★★★
based on 12875 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The site is not clear enough so the order does not correspond to what was expected.
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Answer from
HEADICT
Hello Élodie, Thank you for your order. The items you have received are those you ordered. If you need any information about the items, we are available at the following address: [email protected]. We wish you a pleasant day. Sincerely, The Headict team.
3/5
★★★☆☆
Delivery and processing times are too long
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Answer from
HEADICT
Hello, your order arrived on 19.06.24 and was dispatched on the same day and delivered on 25.06.24. We are very surprised by your review. Faster delivery is possible for an additional charge, please select the DPD Express shipping method and it will be delivered within 2 days. Best regards from the Headict team.
3/5
★★★☆☆
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3/5
★★★☆☆
Shipping fine. Only very bad that it is not clearly stated that a return has to be sent to France at own cost. These are double from the Netherlands
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Answer from
HEADICT
Dear, Thank you for your order. The return procedure is available on the website at any time and it is clearly stated that the return is to be sent to France at the customer's expense. For any further information, we are available at the following address: [email protected] We remain at your disposal and we wish you a pleasant day. Kind regards. Headict team.
3/5
★★★☆☆
Difficult to get in touch.
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3/5
★★★☆☆
You can improve on the presentation of the origin of your products, I can explain, I ordered on your site a cap on the picture, we can see a Belgian flag, I deduced that it was made in Belgium, big mistake made in China, you have the right to sell products made in these countries, but clearly indicate the origin. Disappointed customer
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2/5
★★☆☆☆
I made a personalized cap before placing an order with larger quantities, and I did well. No one alerted me to the fact that the size of my baseline was too small to be visible. Too bad there's no control over this. I thought I'd found a supplier to make my caps, but I've just spent money for nothing. I'll give you one star for the choice and a 2nd for the quality of the materials.
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2/5
★★☆☆☆
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3/5
★★★☆☆
Shipping takes too long , and one item was not delivered ! Here we were not informed! Well was amount of this immediately refunded.
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2/5
★★☆☆☆
I already didn't receive an email of my order.... I had to chase that. 2 days later I got an email from them telling me to be patient because my order could take 10/14 days. I got no updates or other mails. After 16 days I mailed again where my package was, and then I suddenly got a message from them that it was on its way. Finally it was sent to my package point and I picked it up. The cap is very neat and beautiful, but zero communication is very unpleasant because you get a feeling of deception. All in all... I will never order there again, too much tension whether I will receive my product or not if I don't follow up myself.
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Answer from
HEADICT
Dear, Thank you for your order. The deadlines for customized items are available on the website. The automatic order confirmation emails have been sent out correctly, and we have replied to all your emails; our replies may be in the SPAM section of your mailbox. We remain available at the following address: [email protected] We wish you a pleasant day. Best regards, Swan
3/5
★★★☆☆
The app is not customer-friendly compared to others, partly because I am not French-speaking. You have to reset the translation every time.
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3/5
★★★☆☆
I still haven't received my order after 20 days.
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3/5
★★★☆☆
So I received the package but a little on top there is a white spot in front of the cap that spoils the model a bit.
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Answer from
HEADICT
Hello, I'm sorry to hear that there is a stain on the model you received. In the event of non-conformity or defects on the order, please do not hesitate to contact our customer service department directly at the following address: [email protected]. We wish you a pleasant day. Sincerely, Headict Team.
3/5
★★★☆☆
Filter options are not good for me. Return shipping at own expense and with 10 working days processing time. 1 hat arrived without a label. Plus point Large selection on the site.
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3/5
★★★☆☆
The hat I received complies with my request, but the cap, of the same brand and size as the hat, is much too large, which is probably not the fault of headict. Two stars less because I initiated a return of the cap via your website, which remained silent to my request.
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Answer from
HEADICT
Hello, Thank you for your feedback. We have taken into consideration the exchange request you initiated on 21/01 at 16:25 and replied on 23/01 in the morning. Perhaps you'll find our reply in your spam or junk mail folder. We remain at your disposal on [email protected] and wish you a pleasant end of day. Sincerely The Headict team
3/5
★★★☆☆
No return label, costs must be borne by the customer.
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Answer from
HEADICT
Hello, thank you for your message. We ship free of charge to a DPD Pick up Shop from 49. However, unfortunately we cannot bear the return costs. This information can be found on our website (https://www.headict.de/content/7-ruckgabe-und-umtausch). According to our return conditions, the customer bears the return costs. Best regards from the Headict team
3/5
★★★☆☆
04083130718165R I ordered this ore from DPD Express and it has been many days and it is still on its way.
Verifizierter Käufer
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2/5
★★☆☆☆
Order was promised within 48h, unfortunately nothing received to date
Geverifieerde Koper
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3/5
★★★☆☆
On the personalized knitted hat on the website, the font was black, but when the hat arrived it had a different font color. You could at least point this out.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. With laser engraving, the leather is burned and the color of the engraving may appear different depending on the color of the leather. Best regards from the Headict team
2/5
★★☆☆☆
Brixton hat out of 10 models not one in 55/56 ..my size. I bought a Brixton hat that I received in 56, the only size available, and it was too big so I had to have it re-sized around my head.
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Answer from
HEADICT
most hat brands, including Brixton, make sizes every two centimetres (S:54-55, M:56-57,...). In a case like yours, don't hesitate to ask our customer service team to include cork bands in your parcel to help you adjust your hat. The Headict team
3/5
★★★☆☆
The colors of the product received do not match my order. I don't want to pay the shipping costs, so I'm keeping the product. I will now deal directly with the supplier.
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3/5
★★★☆☆
I don't think it's normal to pay return shipping if the product doesn't suit us!!!! Other sites have return labels
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2/5
★★☆☆☆
Paid 6 euros for 48 hour delivery. Took 5 days for it to arrive. So 6 euros wasted
Geverifieerde Koper
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3/5
★★★☆☆
The quality is good, but nothing more. They really get on your nerves with their almost daily newsletters. How many heads can you have?
Verifizierter Käufer
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2/5
★★☆☆☆
Return is made very difficult, not sure you will get jd money back.
Geverifieerde Koper
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2/5
★★☆☆☆
Unfortunately, my order never arrived and I never received any feedback or response to my inquiry
Verifizierter Käufer
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Answer from
HEADICT
Hello, your order has been returned to us. We then contacted you to check the delivery address with you and arrange a new shipment. Unfortunately, we did not hear back from you. Please contact customer service at [email protected] Best regards from the Headict team
3/5
★★★☆☆
Nice quality caps, but it's a shame that on one of the two ordered, the threads stand out from the customization. It spoils the look. I don't know if you make a commercial gesture in this kind of case, but it would be nice given the state of the cap.
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3/5
★★★☆☆
I'm a little disappointed with the quality of the embroidery, the finish and the alignment of the personalized logo, I was expecting much better for the price... On the other hand, the quality of the cap is really good!
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Answer from
HEADICT
Hello, Thank you for your order. For your information, we embroidered the cap twice. The result of the first attempt was not satisfactory for our embroidery craftsman. Your logo was partly produced in 3D (according to your instructions). We invite you to leave a photo of the embroidery, so that users can get an idea of the result. Good day, l
3/5
★★★☆☆
The personalized caps are perfectly made and of very good quality, but I only received one of the 2 caps I ordered, even though I paid for two. I'm still waiting for my request to be answered by headict customer service.
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Answer from
HEADICT
Hello, Thank you for your order. Yes, we did forget. As soon as we received your e-mail, we replied and sent you the missing item. Have a nice day. The Headict team
3/5
★★★☆☆
The cap size is standard, so it's just right for some people. Logo space is small. Nice rendering. Unfortunately it's expensive, given the points of dissatisfaction.
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Answer from
HEADICT
Hello, sorry to read that you are not entirely satisfied. Indeed, the size of our caps respect the standards, that is to say, for a head circumference ranging from 55 to 59 cm as indicated in the product sheet. We are very attentive to the quality of our products. Our customizable caps are of "brand" quality and have recently been made from eco-responsible materials (recycled cotton).
2/5
★★☆☆☆
I have not received the order
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Answer from
HEADICT
hello, you placed an order on our site on 1may (bank holiday), it was dispatched on 2/05 and delivered to a Chronopost relay point on 5/05. An e-mail with your tracking link was sent to you on 2/05 as well as an SMS when your parcel arrived at the Chronopost relay point. Your order was dispatched and delivered within 3 days. have a nice day. If that's not short enough, we offer the following delivery options
2/5
★★☆☆☆
I try to return my parcel, I write to customer service... No reply
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Answer from
HEADICT
Hello, unfortunately we don't have any emails from you to help you with your return request. Please do not hesitate to send your request to our customer service department, by e-mail at [email protected] or directly by telephone on 04 50 45 80 02 (available Monday to Friday, 9am/12.30pm and 1.30pm/17pm). Please find the link to our exchange & returns page. Have a nice day. https:/
3/5
★★★☆☆
Sewing quality is not crazy
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2/5
★★☆☆☆
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
3/5
★★★☆☆
Delivery times
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Answer from
HEADICT
Hello, The caps you ordered were to be personalized. Additional time is required to complete the embroidery in our workshop. This is indicated on our website. (plus a bank holiday during delivery...) have a nice day Team Headict
2/5
★★☆☆☆
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
3/5
★★★☆☆
Geverifieerde Koper
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2/5
★★☆☆☆
Expensive shipping fee, expensive return shipment.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. We will pay the shipping costs for orders over 49. You have not paid any shipping costs as your order amounted to 79.90. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
3/5
★★★☆☆
Average textile quality: the basic black cap has already lost some of its blackness in just a few months. The logo, on the other hand, is still in good color, black and white.
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2/5
★★☆☆☆
The cap I ordered hurts my forehead and leaves a mark every time. I don't use it anymore.
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Answer from
HEADICT
Hello, Thank you for your order. Our caps are standard size and have an adjustment system at the back. This size corresponds to a head circumference ranging from 55 to 60cm. Perhaps a larger size would suit you better. Please do not hesitate to contact us at [email protected] for further information. The Headict team.
3/5
★★★☆☆
Delivery times not respected. On 2 occasions.
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Answer from
HEADICT
Hello, Thank you for your orders. I have noticed a problem with the delivery of one of your orders. Your parcel was dispatched within the timescale to which we commit ourselves. I have no further information on the reasons for this delay from Colissimo. For the second shipment, you selected delivery within 48 hours and the delivery time was respected. Supported tracking
2/5
★★☆☆☆
Geverifieerde Koper
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Answer from
HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
3/5
★★★☆☆
Delivery not great
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3/5
★★★☆☆
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3/5
★★★☆☆
The shape of the cap is not great with the angle in the middle. Quality embroidery and fast delivery.
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2/5
★★☆☆☆
The size of the cap I bought (59) does not correspond to the size mentioned on the website (58-59). By using your instructions to determine the size of the cap (58cm), I end up with a cap that's too big, the time and trouble of returning the package and 10.50 in shipping costs. And I still can't cover my head properly.
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3/5
★★★☆☆
Improve cap size
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3/5
★★★☆☆
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2/5
★★☆☆☆
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2/5
★★☆☆☆
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3/5
★★★☆☆
Verifizierter Käufer
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3/5
★★★☆☆
More precise sizing. Returns available.
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3/5
★★★☆☆
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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3/5
★★★☆☆
Verifizierter Käufer
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3/5
★★★☆☆
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3/5
★★★☆☆
No notice of delivery
Geverifieerde Koper
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2/5
★★☆☆☆
Very slow delivery with little communication.
Geverifieerde Koper
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Answer from
HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team
2/5
★★☆☆☆
Verifizierter Käufer
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3/5
★★★☆☆
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Answer from
HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
3/5
★★★☆☆
Very small large sizes, poor shipping packaging
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