/10
★★★★★
based on 12875 published reviews
★★★★★
based on 12875 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Not so good
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. We remain at your disposal for any complaint at the following address: [email protected] We wish you an excellent day. Sincerely, The Headict team
1/5
★☆☆☆☆
As of today, chronopost has not delivered the parcel despite my repeated reminders.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. Your parcel has been waiting since the 25/06 in the relay point indicated on the parcel tracking, it will be reshipped to our premises within 7 days if it is not claimed. For further information, please contact us at [email protected] We wish you a pleasant day. Sincerely The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Paid 6 euros for the 48 h service,after 5 days still not delivered.With track and trace code you don't get any wiser either.
Acheteur Vérifié
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Answer from
HEADICT
Dear, You contacted us through our customer service and we promptly responded by acknowledging the delay in delivery due to a "postal sorting error". Furthermore we issued a refund for the shipping charges. We remain at your disposal and we wish you a pleasant day. Kind regards Headict Team
1/5
★☆☆☆☆
It's been 10 days since I ordered. I've been charged but the order hasn't even been shipped yet.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. You finalized your purchase on 04/06 and we sent the parcel the same day. Further to your comment, I note, indeed, that there is an incident during the routing by Colissimo. I'm opening an investigation and will get back to you by email. When a problem like this arises, please don't hesitate to contact our customer service department; that's what we're here for. [email protected] Sincerely, The Headict team
1/5
★☆☆☆☆
Never received the package
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. You placed your order on the evening of 03/06, and the parcel was dispatched as soon as we got back on 04/06. We have just checked the tracking of the parcel and, indeed, the routing seems blocked within the Chronopost network. We are opening an investigation to find out more. In the event of a problem similar to this one, please contact Headict customer service; we are perfectly capable of providing you with information and managing the incidents that a dysfunctional delivery can cause. [email protected] We remain available and wish you a pleasant day. Sincerely, The Headict team.
1/5
★☆☆☆☆
I had bought an expensive cap which unfortunately I picked up too late and sent it back first I still haven't got my money back
Acheteur Vérifié
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Answer from
HEADICT
Dear, Thank you for your attention. We received your package back at our premises because no one picked it up from the pickup point. We sent you a message on 11/03, and you have not yet responded to our message.... Therefore, your parcel is still pending at our premises. Awaiting your reply we wish you a pleasant day. Kind regards. Headict Team.
1/5
★☆☆☆☆
I've ordered in the past, sometimes from abroad. Today, it takes more than a week to drive 500 km. You'd think it would arrive by donkey. Change carriers.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. You have selected a pick-up delivery (4 working days). Your order is waiting for you in the relay point, you can go there to collect it. We wish you a pleasant day. Sincerely, The Headict team
1/5
★☆☆☆☆
The sun hat I ordered 9-5 was never delivered by dpd. I will contact about it soon, but due to my illness and treatment it hasn't happened yet
Acheteur Vérifié
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Answer from
HEADICT
Dear, Thank you for your attention. Your order was placed on 05/09, and you chose a 7-day pickup delivery option. We dispatched it on 05/10, and it was delivered on 05/14 in accordance our shipping terms. We remain at your disposal and we wish you a pleasant day. Kind regards. Headict Team
1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Worthless company. No response to questions about where order stays. No response to asking for your money back. To me these are scammers. Do not buy from this company is my advice.
Acheteur Vérifié
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Answer from
HEADICT
Dear, Thank you for your order. Your package is waiting for you at the selected pickup point. We've replied to all of your messages the first on May 1st and the second on May 3rd but our replies may be in your spam folder! All the information has been provided to you. If the package is not collected from the pickup point within 7 days it will be returned to us and we can only issue a refund upon receipt of the package. We remain at your disposal and wish you a pleasant day. Kind regards Headict Team.
1/5
★☆☆☆☆
24-04-2024 ordered a hat for 50.89. Haven't received anything yet. Try to contact via email to either still get delivered or my money back. No response. They are scammers. People I advise NOT to buy anything from Headict.
Acheteur Vérifié
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Answer from
HEADICT
Dear, Thank you for your order. Your package is waiting for you at the selected pickup point. We've replied to all of your messages the first on May 1st and the second on May 3rd but our replies may be in your spam folder! All the information has been provided to you. If the package is not collected from the pickup point within 7 days it will be returned to us and we can only issue a refund upon receipt of the package. We remain at your disposal and wish you a pleasant day. Kind regards Headict Team.
1/5
★☆☆☆☆
Ordered two weeks ago, nothing received yet
Acheteur Vérifié
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Answer from
HEADICT
Dear, Your parcel is available at the selected pickup point. Feel free to contact us at [email protected] to obtain your tracking link for your order and the address of the pickup point. We remain available for any information and wish you a pleasant day. Kind regards, Headict Team
1/5
★☆☆☆☆
I thought I was getting a product made in France, but that's not the case, so I'm disappointed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your order. First of all, we would like to inform you that Barts Amsterdam is a brand of Dutch origin. As retailers of this brand, we are able to provide information on the origin and manufacture of the products we offer. If you need to know the country of manufacture, please contact us directly at [email protected]. We'll be happy to provide you with all the information you need. We wish you a pleasant day. Sincerely, The Headict team
1/5
★☆☆☆☆
Ho ordinato due articoli e me ne avete consegnato altri. Ho scritto al servizio clienti e nessuno mi ha risposto. Servizio pessimo
Acheteur Vérifié
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Answer from
HEADICT
Dear, The item you ordered has been dispatched and delivered on time. You contacted us regarding this order and we provided all the necessary details you needed. Maybe the mail is in your spam folder. We have also attached your invoice. If you need any further information we remain available at the following address: [email protected]. We wish you a pleasant day. Best Regards Headict Team
1/5
★☆☆☆☆
Delivery times too late still not there
Acheteur Vérifié
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Answer from
HEADICT
Hello, your order was dispatched immediately after receipt of payment on 11.01.24 and was delivered to the parcel store you selected on 13.01.24. DPD has already informed you. Please check your spam and collect your parcel. Best regards from the Headict team
1/5
★☆☆☆☆
I have still not received my package after 1 month. When I contact them, I am only put off by a computer, but nothing happens.
Verifizierter Käufer
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1/5
★☆☆☆☆
Very long delivery time.
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1/5
★☆☆☆☆
I paid for fast shipping. Hat still arrived a week later. I couldn't use it anymore because I bought the hat for a specific event. So 60 for nothing. Thank you
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. We sent your order with DPD Express as soon as we received it. Unfortunately, DPD did not fulfill the promised service. We will of course refund the express costs. You can return the hat for a refund. If you have any questions, please contact our customer service at [email protected]. Best regards from the Headict team
1/5
★☆☆☆☆
In the event of a return, the shipping costs for both the purchase and the return are borne by the buyer. So, regardless of whether the item fits or not, the shipping costs, in my case around EUR 10.00, are definitely gone. Therefore: Once and never again.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. We cover the shipping costs to Germany from 49 for a delivery with DPD Pick Up Europe. According to our return conditions, the buyer bears the return costs to Germany. Best regards from the Headict team.
1/5
★☆☆☆☆
Company of charlatans.
Acheteur Vérifié
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Answer from
HEADICT
Hello, For information: you placed an order on 7/11 for a beret in size XL, we processed and shipped your order the same day. You sent us back your beret without closing the box properly and the box arrived empty... Despite this, we found a solution to ensure your satisfaction and, after checking with the carrier, returned the beret in the size you requested....
1/5
★☆☆☆☆
Goods have not yet arrived
Verifizierter Käufer
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Answer from
HEADICT
Hello, unfortunately the delivery took longer than usual. We have no control over this. Your parcel was delivered on 06.11.23. Best regards from the Headict team
1/5
★☆☆☆☆
Ordered on 28.06.23, still not here today (19.07.23) - with an announced delivery time of 4 to 5 days!!!! No answer to an inquiry e-mail from 11.07.23 until today, but have already received 4 or 5 advertising e-mails since then. The shipping company Chronopost (DPD France) is a disaster: parts of the website do not work or are only available in French (otherwise English can also be selected).
Verifizierter Käufer
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Answer from
HEADICT
Hello, your parcel was dispatched by Headict one day after you placed your order and was accepted by Chronopost. Unfortunately, Chronopost has not fulfilled its service and has not yet delivered your parcel. We have opened an investigation today and we will contact you as soon as Chronopost informs us of the results. You can also view the Chronopost link in German. Many greetings
1/5
★☆☆☆☆
Order has not yet arrived, although it has already been paid for. Even after contacting us twice, the store has not responded!
Verifizierter Käufer
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Answer from
HEADICT
Hello, unfortunately the email address on our website was incorrect. Please contact customer service via the contact form or at [email protected]. Your parcel has already been sent and has unfortunately not yet been delivered. Best regards from the Headict team
1/5
★☆☆☆☆
No charge for returns
Geverifieerde Koper
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Answer from
HEADICT
Dear, Return and exchange conditions are available at any time on our website. Please find the following link. https://www.headict.nl/content/7-ruilen-en-retouren We remain at your disposal and wish you a pleasant day. Best regards. Headict team.
1/5
★☆☆☆☆
Still haven't received delivery, so difficult to assess. Although it was supposedly delivered within 48 hours.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. I have noticed a delay in the tracking of your delivery. As I have no further information from the postal service, I will reimburse your shipping costs immediately. We apologize for the inconvenience. We remain at your disposal and wish you a pleasant day. Sincerely Headict Team
1/5
★☆☆☆☆
My item never arrived. Tried to contact me by e-mail. Unfortunately received no reply.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your message. Unfortunately we have not received an email from you. We received your order in the evening on 28.06.23 and it was shipped on 29.06.23 and is still on its way to the parcel delivery center. It is a little longer than usual. If your order does not arrive by the end of the week, please contact customer service at [email protected] Best regards, Headi
1/5
★☆☆☆☆
The delivery took a very long time and when I finally received the package, the size was wrong. I tried to contact customer service, but there is no hotline for complaints. The returns registration does not work and I have not heard back despite repeated requests. The buyer has to bear the costly return shipping costs themselves, which is not possible under Onlin
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your message. The shipment was sent on the day of the order on 21.06.23 and was delivered on 28.06.23. According to our return policy, the buyer pays the return costs. Customer service responded to your email on the same day. Best regards from the Headict team
1/5
★☆☆☆☆
I once ordered something but never got delivered.After several emails sent still no response.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. Your parcel was never picked up at the relay point in time and is currently on its way back to our offices. Please find the tracking link below below. https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ144949511JF&langue=fr We remain at your disposal and wish you a pleasant day. Best regards Headict Team
1/5
★☆☆☆☆
I did not read your order confirmation. I therefore missed the fact that the hat was sent to the wrong address, which I didn't know at all, and not to the billing address as stated.
Verifizierter Käufer
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Answer from
HEADICT
Dear, Thank you for your order. It placed on 30/05/2023. Shipped on 31/05/2023 and collected from the relay point on 02/05/2023. (with your name as signature) The order was delivered on time. I remain available at the following address [email protected] and I wish you a pleasant day. Best reagards The Headict team.
1/5
★☆☆☆☆
There is no telling where my order ended up. The location it should have been sent to is full of scaffolding and know nothing at all about such a package having been delivered. This puts me in an uncomfortable situation because I am going on vacation today (June 28) for 5 weeks and had counted on this hat.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructions, we wish you a pleasant day. Best Regards The Headict team.
1/5
★☆☆☆☆
Order never received
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 04/25 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1/5
★☆☆☆☆
Order never received!!!
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 05/23 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1/5
★☆☆☆☆
Ordered 2 personalized caps for almost 100, the quality is OK but the caps I received were too small, like junior models compared to New Era or others. Customer service wouldn't listen, referring me to the terms and conditions because there are no exchanges or refunds on personalized items. At this price, I strongly advise you not to buy from this site.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your order. The customizable caps are standard size with a back adjustment system, they are suitable for a head size ranging from 55 to 60cm (as indicated on the product sheets). As indicated in the GTC, we accept all returns from the date of receipt of your package within 30 days, excluding customized products. We do our best to
1/5
★☆☆☆☆
Order placed and message sent after validation and payment. Out of stock. Bad management
Acheteur Vérifié
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Answer from
HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
1/5
★☆☆☆☆
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday 🙂 And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
1/5
★☆☆☆☆
Geverifieerde Koper
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Answer from
HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1/5
★☆☆☆☆
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1/5
★☆☆☆☆
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1/5
★☆☆☆☆
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Answer from
HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
1/5
★☆☆☆☆
The site is inoperable, impossible to connect. Looks like a fake
Acheteur Vérifié
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Answer from
HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
1/5
★☆☆☆☆
Part does not conform to the customization requested
Acheteur Vérifié
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Answer from
HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
1/5
★☆☆☆☆
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
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Answer from
HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we haven't had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
1/5
★☆☆☆☆
No response to my mail to change a cap (too small)
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
Returns are not free
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1/5
★☆☆☆☆
Order has not yet been delivered and to date no money has been refunded.
Geverifieerde Koper
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Answer from
HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
Geverifieerde Koper
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Answer from
HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
1/5
★☆☆☆☆
Verifizierter Käufer
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1/5
★☆☆☆☆
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1/5
★☆☆☆☆
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1/5
★☆☆☆☆
Wanted to return order but never had response from webshop
Geverifieerde Koper
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Answer from
HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
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1/5
★☆☆☆☆
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1/5
★☆☆☆☆
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1/5
★☆☆☆☆
I have not received my parcel.
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Answer from
HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
1/5
★☆☆☆☆
The product is different from the photo
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Answer from
HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
1/5
★☆☆☆☆
I have received nothing
Acheteur Vérifié
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Answer from
HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team