/10
★★★★★
based on 13275 reviews published
★★★★★
based on 13275 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Delivery announced for Feb 14. The deliveryman claims to have given the parcel to the janitor of my building against signature on Feb 15 when the lodge was closed...following my call the deliveryman launched an inquiry...my parcel was finally delivered on Feb 17 without further information or apology.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. We have contacted the postal services to pass on the information. However, the shipping method chosen (Colissimo) announces a delivery date "from". This does not guarantee a delivery date. Sincerely, The Headict team
3
/5
★★★☆☆
I chose the 48h home delivery and therefore paid 3 euros more for nothing since order made on Thursday morning received the following Monday ... announced for Saturday. Apart from that, the product is perfect.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. Each of our delivery methods includes the mention "from" and the delivery of your package was indeed announced "from Saturday". We only guarantee TNT 24h delivery. Sincerely, The Headict team
2
/5
★★☆☆☆
I paid an extra 10 euros for home delivery, and it arrived at a relay point. So I had to pick it up there instead of having it delivered directly to moivu, which I paid for. I would like to be reimbursed for the delivery costs.
Acheteur Vérifié
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Answer from HEADICT
Hello, We would like to confirm that your order was not delivered by TNT and would like to apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3
/5
★★★☆☆
The cap is fine, but the embroidery is of very poor quality.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your feedback. In the event of a defect that we have overlooked, please contact our customer service department at [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
Product is really bad. I paid almost 50 euros for a cap whose text on the side is crooked. The text on the front is as much as twice the size as the example indicated during ordering. I deliberately chose small font because it is now too conspicuous. The color text on the cap is also totally different than on example. Would like to come to a solution. Regards karlijn
Geverifieerde Koper
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3
/5
★★★☆☆
Bought hat from high life . Already have 3 holes on the inside and that within 2 weeks
Geverifieerde Koper
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2
/5
★★☆☆☆
Hat received with a defect, the mails were undone on one spot making a hole the size of a 2 coin, sending the item back would have cost me more than having it repaired by myself. Last time I order clothes online. Delivery on time RAS.
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience. We look forward to hearing from you and in the event of a similar problem, please contact our customer service department at [email protected] or 0450458002. Sincerely, The Headict team
2
/5
★★☆☆☆
Items are often not available in different sizes, and the desire to satisfy the customer is rather weak (there's no enthusiasm for finding a solution to a size/head size problem like the one I encountered recently).
Acheteur Vérifié
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Answer from HEADICT
Hello, We had indeed informed you that following your exchange request of 06/12, the cap requested in size S was no longer available. This product belongs to a past collection and is no longer produced. Sincerely, The Headict team
2
/5
★★☆☆☆
I ordered a cap with my own lettering. The lettering was to be engraved. The leather emblem was not sewn in the middle and the engraving was unclean and some letters were illegible. Unfortunately, I was very disappointed. I had expected much more.
Verifizierter Käufer
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Answer from HEADICT
Hello, it looks like we have overlooked something. We apologize for the oversight. Please contact customer service at [email protected] and send us a picture so that we can resolve the matter to your satisfaction. Best regards, Your Headict Team
3
/5
★★★☆☆
Received quickly but immediately returned the arti Did not correspond to the photo the color was different
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2
/5
★★☆☆☆
I didn't receive one item of my order ... the one I was waiting for the most. The personalized hat ... at 30 ...
Acheteur Vérifié
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Answer from HEADICT
Hello, we have contacted the postal services and your parcel was announced as delivered on 08/12. Have you still not received anything? If so, please contact our customer service department at [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
Not satisfied
Acheteur Vérifié
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3
/5
★★★☆☆
The Barts hats I ordered are fine, but I'm extremely disappointed by the personalized cap. It looks really cheap. The finish is not nice and the final result is not good enough. For the price I paid, I was expecting an impeccable product like the New Era ones. My Christmas present is a failure My brother will never wear it
Acheteur Vérifié
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Answer from HEADICT
Hello, The cap has probably been overlooked while preparing the order. We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3
/5
★★★☆☆
1) too long delivery, 2) hat I had to change a little, 3) satisfactory. many thanks
Verifizierter Käufer
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3
/5
★★★☆☆
Delivery Nil
Acheteur Vérifié
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Answer from HEADICT
Hello, We have contacted the Belgian postal services and it took two delivery attempts before the correct one was delivered, due to difficult access to the delivery address. We apologize for the inconvenience. Sincerely, The Headict team
2
/5
★★☆☆☆
Shameful Dear, no customer service and defective item and poor quality.
In process of refund with paypal
Acheteur Vérifié
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Answer from HEADICT
Hello, You contacted us by e-mail on 22/11 at 16h58 and a reply was sent to you at 17h09. The e-mail may have gone into SPAMS? Sincerely, The Headict team
2
/5
★★☆☆☆
I received a patchwork gapette different from those shown in the picture. Customer service will tell you that it's the model that wants it that way and will offer you a refund when you want a cap ... Hardly understandable, especially if you're not told before you buy that the orange and blue cap you ordered is in fact yellow and green.
Acheteur Vérifié
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Answer from HEADICT
Hello, the "Patchwork" models are different for all brands. The locations, materials and patterns of the different patches will vary from one model to another. Sincerely, The Headict team
2
/5
★★☆☆☆
I'm still waiting for my delivery and I can't get any information about the delivery of my item by collisimo. We have to take into consideration that the customer needs to be reassured about his purchase, because he is the lifeblood of the company.
Acheteur Vérifié
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Answer from HEADICT
Hello sir, An e-mail from Colissimo was sent to you the day before your notice to inform you that your hat had been dispatched, along with your tracking link. We have also contacted the postal services and your parcel is on its way to you and should be delivered shortly. Sincerely, The Headict team
2
/5
★★☆☆☆
A little disappointed at the end of the first day of use of my beanie, the threads are starting to come off as if it was hooked on something when it wasn't. The stitching threads on the custom leather are also coming off. The stitching threads on the personalized leather are also coming off. Very nice but very disappointed with the quality for the price and delivery time. Shame...
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service department at [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
I ordered this beanie on Tuesday 07/11 morning. The quickest (and cheapest) way was to pick it up at the store because the website indicated: to be collected on Wednesday 08/11. I showed up in the evening on rue filaterie (with the 3 children after having struggled 15min to find a place) and the little lady replied: "ah well no I don't have your bonnet I'm delivered on Tuesday and Friday".
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience. We do indeed indicate availability "as of", which is why each customer is contacted by telephone as soon as the order is available in store. Sincerely, The Headict team
3
/5
★★★☆☆
Delivery always takes longer than you say. I am very sorry but I think it is worth the wait
Geverifieerde Koper
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3
/5
★★★☆☆
The hat and cap were way too big, forcing me to return my order. This cost 16.40, which is way too much in my opinion for an online store. Hopefully you guys will do something with these comments.
Geverifieerde Koper
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3
/5
★★★☆☆
A little expensive for my taste.
Acheteur Vérifié
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3
/5
★★★☆☆
The concept is fine, but the cap's finish isn't very nice.
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap was overlooked during the preparation of your order. Please contact customer service at [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
I don't know what happened with the delivery but the cap is totally spoiled and doesn't look good. i'm really a bit disappointed that it was delivered in a thick envelope instead of a package.
Verifizierter Käufer
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Answer from HEADICT
Hello, your cap was sent in a parcel as usual. It is possible that your parcel was opened, checked and repackaged by customs in Switzerland. We apologize for the inconvenience. You are welcome to contact our customer service ([email protected]) and send us a picture. Best regards - Your Headict Team.
2
/5
★★☆☆☆
I ordered two Stetson hats at 70 pieces. Received in one box, I would have liked to have two. And the return for size change is at the customer's expense. Few sites still charge for returns. I find this even worse on products priced at 70.
Acheteur Vérifié
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Answer from HEADICT
Hello, Stetson boxes can hold up to three "Trilby" hats. You will have to pay for the return shipment. In case of exchange, the second shipment will be free of charge. Sincerely, The Headict team
3
/5
★★★☆☆
Size not respected
Acheteur Vérifié
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Answer from HEADICT
Hello, you have selected a size 7 3/4 or 61.5 cm head size. Would you like to make a return? If so, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3
/5
★★★☆☆
I was looking for a hat without back adjustment. The photo of the one I ordered matched what I was looking for, especially since I had to choose a size and upon arrival... Back adjustment. 30 for nothing.
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service via [email protected] if you wish to make an exchange. Sincerely, The Headict team
2
/5
★★☆☆☆
Return postage paid by customer Poor after-sales service
Acheteur Vérifié
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Answer from HEADICT
Hello, We confirm that return shipping costs are at the customer's expense. We offer the second shipment in case of exchange and shipping costs are automatically offered to you in metropolitan France from 75 of purchase. Sincerely, The Headict team
3
/5
★★★☆☆
A serious company, both in terms of delivery and choice, but I have one big problem concerning the return option. Beyond the fact that the return is at our expense, the fact of printing a sheet to be filled in by hand seems totally archaic. This point needs to be reviewed. And maybe propose a return in point Relay? Otherwise nothing to say about the sales service itself.
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