/10
★★★★★
based on 13050 published reviews
★★★★★
based on 13050 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Hello, I'm a little disappointed with the quality of one of the caps, in terms of the fabrics used and the finish. I don't know if it's because it's made in china, but I own 4 "Stetson" caps and it's the first time I've had a "made in china" cap. The others were made either in Germany or Bulgaria and are of much better quality.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Depending on the shape of the product and the materials used, the countries of manufacture will vary from Europe to Asia, although brands like Stetson will prefer to manufacture in Europe. Sincerely, The Headict team
3/5
★★★☆☆
Textile visiere mal tendus .
Embroidery quality very average.
Decus for a product at 40E.
I was going to make a series of 10 but I think I'll wait for better quality.
Acheteur Vérifié
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Answer from
HEADICT
Hello, the suede fabric is indeed placed on a visor already assembled (cardboard or plastic), it may however be that the cap has passed under our vigilance at the preparation of the order in which case we apologize. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
3/5
★★★☆☆
The size of the hat I received does not match the size I ordered. I ordered a size 55 and the hat I received is at least a size 58. Much too big. I will return my order. Best regards.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. We will immediately proceed to an exchange, you have just been contacted by our customer service via e-mail. Have a nice day, Sincerely, The Headict team
2/5
★★☆☆☆
The product photo did not match the product. A great disappointment.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Most of the photos on this site are supplied by the brands represented. However, it's possible that a pantone is changed during the course of a collection, in which case it's no longer under our control. In this case, please contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Hat sent in wrong size. Customer service very slow and extremely uncooperative. To be avoided.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We had indeed noticed the size error when your package was shipped. As soon as we read your e-mail, we put in place the necessary procedure for the exchange, the shipment of a new hat and the reimbursement of shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Shipping costs at the customer's expense, for a return, I find that expensive.
Acheteur Vérifié
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3/5
★★★☆☆
Read mail of 21/7/2017 thank you
Acheteur Vérifié
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Answer from
HEADICT
Hello, there was indeed a change of size in the preparation of the order, please excuse us for the gene caused. We will of course send you a return label and proceed with a new shipment. Sincerely, The Headict team
3/5
★★★☆☆
Another hat too big , on 3 orders two are not the right size . I won't be ordering from headict again.
Acheteur Vérifié
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Answer from
HEADICT
Hello, our customer service is at your disposal via [email protected]. Please do not hesitate to contact us for any information you may require to facilitate your orders. If you wish, we can send you cork bands to adjust the size of your hats. Sincerely, The Headict team
2/5
★★☆☆☆
Delivery: - for the fact that it is delivered from France it was relatively fast Goods: - Snapback is significantly higher than e.g. the model from New Era, so does not fit me In addition, my gray cap had a green tag on the bottom, which was not apparent in the ordering process Customer service: - no contact, therefore not rated average
Verifizierter Käufer
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Answer from
HEADICT
Hello, our snapback models are the same size and shape as the New Era snapback. Some models have a green underside, this information is mentioned in the description of the cap.
3/5
★★★☆☆
Wrong hat size no stock in my size..return at my expense
Acheteur Vérifié
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Answer from
HEADICT
Hello, as the hat initially selected was a victim of its success, stocks are effectively sold out. However, you can select another item, a credit code valid for one year on the entire site or a refund of your order. Sincerely, The Headict team
2/5
★★☆☆☆
The deliveryman didn't even look for my name on the letterbox and told me he couldn't find it, even though it was there. He also didn't mention sending a collection slip by e-mail. It's a pity because I could have avoided waiting for the receipt by post.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We confirm that your delivery address has been filled in accurately and in detail and it is not normal that the letter carrier did not find your letterbox. We apologize for the inconvenience, but the shipping costs have been refunded. Sincerely, The Headict team
2/5
★★☆☆☆
Only half of the caps are labeled....
Verifizierter Käufer
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Answer from
HEADICT
Hello, the texts on the side or back are options. It is necessary that you click on Add text(6,00) so that these are confirmed. You have ordered a cap with only one text on the front and we have embroidered it.
2/5
★★☆☆☆
What can I say ... I'm still waiting for my products after 2 weeks of ordering with no response from after-sales service.
Acheteur Vérifié
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Answer from
HEADICT
Hello, all e-mails from our customers are systematically processed and after checking we have replied to your requests, they may be in SPAMS? As indicated on the website, your hat was ordered directly from Stetson, which explains the longer-than-usual delivery times. Sincerely, The Headict team
2/5
★★☆☆☆
There were wrong sizes on the hat I wanted to order so it didn't fit. If I returned it again to get my money back I had to pay shipping costs again (shipping costs to send it to France, by the way). Furthermore, the response to my emails is short. Bad service.
Geverifieerde Koper
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3/5
★★★☆☆
I found my parcel left outside. Luckily one of my roommates picked it up before the rain, but more importantly, before a rain check. Otherwise very pleased with the product
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. We have contacted the postal services to send them the information as this method of delivery is obviously unsuitable. Sincerely, The Headict team
3/5
★★★☆☆
DELIVERY TIME TOO LONG
Acheteur Vérifié
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Answer from
HEADICT
Hello, As indicated on the site, product personalization takes 7 to 10 days. These days are necessary for embroidery or engraving, as well as for order preparation and shipping. Sincerely, The Headict team
2/5
★★☆☆☆
Information requested. Fobbed off with return form
Geverifieerde Koper
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3/5
★★★☆☆
You give the wrong information on the size guide.
You advise us to round up to the next size up, when it's actually below, and we have to pay for returns. It's getting expensive for a hat.
Acheteur Vérifié
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Answer from
HEADICT
Hello, we recommend that you round up the size of your headgear by one unit. However, you should be aware that size differences vary from 1.5 to 2 cm depending on the brand. Please also note that we offer a second shipment in the event of an exchange. Sincerely, The Headict team
2/5
★★☆☆☆
The hat is way too small. 'Adaptable' is obviously to be taken with a very large grain of salt. Nor can I return it because it happened to be a bargain.
Geverifieerde Koper
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3/5
★★★☆☆
Hello Sir/Madam, I did not receive my parcel, my Belgian letter carrier would have given the notice of passage to another home, and this other person has been removed your package and set appropriate. Good day I sent you an e-mail yesterday concerning this unfortunate story........
Acheteur Vérifié
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3/5
★★★☆☆
I am waiting for return shipment , taking very long
Geverifieerde Koper
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3/5
★★★☆☆
I ordered a PANAMA size L and received a PANAMA size XXL, so I sent it back by Collissimo and I'm looking forward to you sending me back a PANAMA size L. I'll take the liberty of making a new assessment at that time.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have received your return and apologize for the inconvenience. It was indeed an error on our part when preparing the order. We have dispatched the correct hat and refunded 30% of your order. Sincerely, The Headict team
3/5
★★★☆☆
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
2/5
★★☆☆☆
I am very disappointed with the returns service.
Verifizierter Käufer
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2/5
★★☆☆☆
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
Geverifieerde Koper
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2/5
★★☆☆☆
Super poor quality caps and poor return service
Geverifieerde Koper
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Answer from
HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
2/5
★★☆☆☆
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
Acheteur Vérifié
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Answer from
HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
2/5
★★☆☆☆
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
Acheteur Vérifié
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Answer from
HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
3/5
★★★☆☆
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
Acheteur Vérifié
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Answer from
HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team