/10
★★★★★
based on 13275 reviews published
★★★★★
based on 13275 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Super poor quality caps and poor return service
Geverifieerde Koper
Translated review
Answer from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
2
/5
★★☆☆☆
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
Acheteur Vérifié
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Answer from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
2
/5
★★☆☆☆
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
Acheteur Vérifié
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Answer from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
3
/5
★★★☆☆
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
3
/5
★★★☆☆
Delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
Acheteur Vérifié
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Answer from HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
3
/5
★★★☆☆
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
Acheteur Vérifié
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Answer from HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
3
/5
★★★☆☆
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
Acheteur Vérifié
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Answer from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
3
/5
★★★☆☆
The font on the cap face is not the same as the one ordered on the website...
Acheteur Vérifié
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Answer from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
Acheteur Vérifié
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Answer from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
3
/5
★★★☆☆
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
Acheteur Vérifié
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Answer from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
3
/5
★★★☆☆
I don't appreciate receiving an evaluation request when the products have not yet arrived.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
2
/5
★★☆☆☆
Missing product + sav a la sieste... pro??
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
3
/5
★★★☆☆
Delivery did not arrive on the day announced
Acheteur Vérifié
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Answer from HEADICT
Hello, We can confirm that delivery times have been respected. In fact, the standard shipping method (Colissimo) allows for delivery within 72 hours. Your package was shipped on 09/05 and delivered on 11/05. Sincerely, The Headict team
2
/5
★★☆☆☆
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
Acheteur Vérifié
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Answer from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
3
/5
★★★☆☆
The font is too small when there is a way to use more space on the helmet. And the site doesn't mention how to change the font. In short, a good cassette but a bad text font.
Acheteur Vérifié
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Answer from HEADICT
Hello, Concerning leather patch engraving, we respect the dimensions of the simulation presented on the site. We also offer 15 typefaces, 5 colors and 7 patch shapes. Sincerely, The Headict team
2
/5
★★☆☆☆
Bad photos on the site
Acheteur Vérifié
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2
/5
★★☆☆☆
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
Geverifieerde Koper
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Answer from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
3
/5
★★★☆☆
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
Geverifieerde Koper
Translated review
2
/5
★★☆☆☆
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
Geverifieerde Koper
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Answer from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
3
/5
★★★☆☆
I received the products in good condition but one of the products did not correspond to what I had ordered.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
3
/5
★★★☆☆
Bad experience for my first order which was cancelled and refunded without even asking me my opinion... I expected a better commercial gesture from you.
Acheteur Vérifié
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Answer from HEADICT
Following an unavailability, you immediately benefited from a promotional code entitling you to a 20% discount on the whole of our site, as well as a full refund of your order, enabling you to make a new purchase at the best price.
3
/5
★★★☆☆
Ordered personalized snapback. 1 day after ordering I found out that the text I had entered was incorrect. Through the contact form on the site immediately asked if this could still be changed. This form indicates a response within 1 business day, unfortunately no response and my question was not answered nor was it resolved. Bad service.
Geverifieerde Koper
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2
/5
★★☆☆☆
Please return the hat box to me. If it was just to save on postage, I should have done the same thing. I would like the box back so I can store the hat. Thank you
Acheteur Vérifié
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Answer from HEADICT
Hello, Stetson is unable to supply these as they are out of stock. As the original box was damaged in transit, we have destroyed it and a new one will be sent to you on receipt. We apologize for the inconvenience. The Headict team
3
/5
★★★☆☆
Hello, Your customer service is receptive (reply to my email quickly with reimbursement of shipping costs), but I am extremely disappointed by embroidery 9 (it is only on the side of the cap in very small???), if the choice of the brand does not allow to have an embroidery on the front of it might as well not offer it because the result is insignificant ... Sincerely.
Acheteur Vérifié
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Answer from HEADICT
Hello, The embroidery is identical to the simulation shown on the site. However, it is possible to embroider a cap on the front. You'll find all the details in the "customize" module on our site. Sincerely, The Headict team
3
/5
★★★☆☆
I am very disappointed with the quality of my custom cap. There was a black thread on the top which is red, the visor is sewn askew, the materials are of mediocre quality...
I intend to obtain a commercial gesture, as the price is unjustified.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, We apologize for the inconvenience. Customer service has contacted you by e-mail to rectify this incident. Sincerely, The Headict team.
3
/5
★★★☆☆
The box was open when it was delivered, it had been badly closed and the post office had to add tape... for the beret, very good quality but the size was too small so I had to send it back, too bad there is no size above...
Acheteur Vérifié
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Answer from HEADICT
Hello, We pay particular attention to the packaging of our headwear. It is possible that your package was checked during transit, which would explain why it was opened. Sincerely, The Headict team
3
/5
★★★☆☆
The French postal service was extremely slow, and then there were the customs formalities. It took a whole month from the first order with return shipment because the cap was too big to the replacement cap.
Verifizierter Käufer
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3
/5
★★★☆☆
The product in itself was good but too big and its own return shipping cost does not invite me to try another size. I have not yet received the amount paid back either.
Geverifieerde Koper
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3
/5
★★★☆☆
Product was supposed to come from France but took 5 working days. I regularly receive packages from Germany which is much faster.
Geverifieerde Koper
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3
/5
★★★☆☆
Trot de taimp for delivery
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, It took 8 days for your package to be delivered because it was checked by the Belgian customs service. We apologize for the inconvenience. Sincerely, The Headict team.