/10
★★★★★
based on 13050 published reviews
★★★★★
based on 13050 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
If you are not aware of your quality of service .....que dire .
Acheteur Vérifié
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Answer from
HEADICT
Hello, Your order of January 17 was dispatched the same day. You contacted customer service on January 20th for further information about the delivery of your package. As the company was closed over the weekend, we replied to your e-mail on Monday, as your parcel had been delivered in the meantime. Sincerely, The Headict team
3/5
★★★☆☆
Hello, In order to justify my notes, I would like to let you know that I ordered a cap that was supposed to be made in Germany, but on the label it says made in Czech Republic. Is this false advertising? What's more, after wearing it for 6 days, it no longer fits on my head, having shrunk by one size. To think that I almost bought two of them...
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Answer from
HEADICT
Hello, We've noticed that the Herringbone range from Stetson is no longer made in Germany. We're currently making the change on the website, and apologize for the inconvenience. We apologize for the inconvenience, but it seems strange that your cap should loosen so easily. You will be contacted by our customer service to resolve this.
3/5
★★★☆☆
I did not get everything I ordered...
It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
Verifizierter Käufer
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3/5
★★★☆☆
Je suis déçu pas les taille il et impossible voire la taille 58 dans votre site c'est bien dommage car les casquettes son très jolie la finition et bien
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Answer from
HEADICT
Hello, few brands offer their products in the full range of sizes from 55 to 61 or 63. They prefer to combine sizes in S (54-55cm) / M (56-57cm) / L (58-59cm) / XL (60-61cm). Sincerely, The Headict team
3/5
★★★☆☆
Fast delivery and good quality product but be careful with the size, the one size is small. It's just a shame that return shipping costs are at the buyer's expense, especially with colissimo shipping required.
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Answer from
HEADICT
One-size-fits-most cups are 55 to 60 cm around the head. The return by colissimo is not imposed but recommended. Sincerely, The Headict team
3/5
★★★☆☆
Delivery received on time but I had asked for white embroidery and I got green embroidery, given the waiting times for a possible exchange I didn't want to wait any longer so I settled for the green embroidery.
I hope my next order goes better.
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Answer from
HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap has been overlooked. Please send us a photo of the embroidery to [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Good evening i put medium on merchandise and customer service because i was disappointed by the fact that the beret was made in china whereas i didn't find the information on your site, the answer from customer service didn't convince me either. I thought these products were made in Europe or the USA. Brixton doesn't look Chinese. Having said that, they are quite correct. cordialemen
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Answer from
HEADICT
Hello, As mentioned in our e-mail conversation, when products are made in Europe or the USA, a note is added to the product description. In the world of ready-to-wear clothing, most brands choose to manufacture their products in Asia (China, India, Vietnam, etc.). Sincerely, The Headict team
3/5
★★★☆☆
Photo on website not explicit enough.
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Answer from
HEADICT
We work hard to make our visuals as easy and accessible as possible. Regarding your last order, all Stetson photos are supplied to us by the brand itself, and we improve their rendering as much as possible.
3/5
★★★☆☆
Very disappointed by the return method in the event of a problem. At the buyer's expense and no news at the time of return I just received another size 1 week later.
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Answer from
HEADICT
A confirmation e-mail was sent to you on 04/01 to let you know that the hat had been resent. It may have gone into SPAMS? We do our utmost to process returns on a daily basis during the holiday season.
3/5
★★★☆☆
Very good quality cap, nothing to complain about. Friendly customer service... But as far as my two deliveries are concerned, it's really something to be reconsidered... I'll really think before coming back to this site...
It's a pity, because I'm satisfied with the quality but unreliable about the delivery.
Acheteur Vérifié
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2/5
★★☆☆☆
I haven't received anything yet, maybe tonight when I get home from work. Thank you
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Answer from
HEADICT
We have contacted the postal services, your package is announced delivered since 03/01/2017. In fact, it was shipped on 29/12/2016, it is natural that a slowdown occurs during the weekend that more is that of New Year's Day. Sincerely, The Headict team
2/5
★★☆☆☆
Very disappointed by the delivery: expressly planned "At home": in the middle of the day, the deliveryman cowardly sends a little SMS to say that he has dropped the parcel off directly at a relay.
It's intolerable that this person doesn't do his job, when we've set aside THE DAY to wait for him.
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Answer from
HEADICT
We guarantee shipment: your parcel was picked up by TNT on 22/12 for 24-hour delivery. However, laxity on the part of a delivery person may occur and this is beyond our control.
3/5
★★★☆☆
I got CHF 30 in extra Swiss VAT on a CHF 150 order and you didn't even deduct the French VAT.
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Answer from
HEADICT
Having ordered from a Swiss IP address, no VAT was applied to the order.
3/5
★★★☆☆
The product I received did not meet my expectations at all. The quality was far inferior to what the photos on the site and the price of the product suggested. Nevertheless, the refund was quick, even if I regret that the delivery was not refunded and that I had to pay for the return of the product.
Acheteur Vérifié
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Answer from
HEADICT
Laulhère is a 100-local brand, which explains the higher price. We will take your comment into account to modify the product description.
2/5
★★☆☆☆
You forgot to add the gift box, which I paid 5 for... I don't think it's just the little cloth bag that acts as a gift box...
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Answer from
HEADICT
Hello, We apologize for the inconvenience. You will be contacted by our customer service. Sincerely, The Headict team
2/5
★★☆☆☆
I still haven't received my order or any information as to when? however, the payment has been debited.
Acheteur Vérifié
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Answer from
HEADICT
Hello, As detailed in our e-mail exchanges, an inquiry has been opened with the postal services in order to define the status of your package, which includes a French address for a selected delivery country outside the European Union. Sincerely, The Headict team
3/5
★★★☆☆
Hello For a bonnet ordered on 29/11, shipping cost 5.50 in Collisimo, delivery in 48 h, I received my bonnet today ... I must say that my pleasure is greatly reduced ... I feel that the Collisimo service has not been respected and I request a refund of the shipping costs ...
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Answer from
HEADICT
Hello, your parcel was dispatched on the day of your order, i.e. 29/11. However, the postal services have announced that the parcel was redirected to another address at the request of the recipient on 01/12, the scheduled delivery date. Any change of address during postal transit will automatically incur late delivery penalties. Sincerely, The Headict team
3/5
★★★☆☆
Material of the article not found on the site, I thought it was wool, it's acrylic ...
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Answer from
HEADICT
Hello, We apologize for the inconvenience. If you would like to make a return, please do not hesitate to contact customer service at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
The hat was too big despite the measurements taken on the advice of the site. Product returned yesterday.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Your return has been processed and we have issued a refund. Sincerely, The Headict team
2/5
★★☆☆☆
The quality of the cap I ordered is mediocre.
Acheteur Vérifié
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Answer from
HEADICT
Hello, if you wish, you can send us a photo of your cap to [email protected]. We'll work with you to identify any manufacturing defects. Sincerely, The Headict team
2/5
★★☆☆☆
Too bad... the quality is impeccable...
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3/5
★★★☆☆
The cap is of good quality. However, the color of the embroidery for personalization is nothing like the one displayed on the site. I asked for a burgundy red, and I ended up with a sort of bright violet/pink. Luckily I had a burgundy red textile felt on hand to correct this. For the price of the cap and the wait, it's expensive.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. Do you have the possibility to send us a picture via [email protected]?
3/5
★★★☆☆
Hello, One hat is very good, the other one, the superman for kids, the pompom came off on the 2nd day.
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Answer from
HEADICT
Hello, if you wish, you can send us a photo of the cap via [email protected] so that we can correct this faulty element. Sincerely, The Headict team
3/5
★★★☆☆
The cap isn't what I expected and it doesn't specify how you can return an item (to exchange it for another), for example.
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Answer from
HEADICT
Hello, you'll find all the details about returns in the link below. http://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
3/5
★★★☆☆
The photo of the cap was not accurate enough to show a slightly square shape on the front, which does not suit me. The size I ordered is too large, even though I had measured my head correctly and was within the suggested size range. Best regards.
Acheteur Vérifié
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Answer from
HEADICT
Hello, as this cap is part of the "curve" line, the back of the bell is always softer than the front (above the visor). This rigidity ensures that the cap stays in place. However, only snapbacks have a slightly square shape. If you wish, you can send a return via the form available on the site.
3/5
★★★☆☆
I expected a better quality product for the price.
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Answer from
HEADICT
Hello, Our products are checked before shipment and the reputation of the Stetson and Bailey brands (corresponding to your order) is well established. However, it may happen that a defect is overlooked. Please do not hesitate to contact us if you find a faulty item via [email protected]. Sincerely, The Headict team.
3/5
★★★☆☆
Moderately satisfied
Acheteur Vérifié
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Answer from
HEADICT
Hello, An e-mail has been sent to you so that we can understand your dissatisfaction together and repair it if necessary. Sincerely, The Headict team
2/5
★★☆☆☆
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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3/5
★★★☆☆
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
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3/5
★★★☆☆
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
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