/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
Verifizierter Käufer
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Answer from
HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
1/5
★☆☆☆☆
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
Acheteur Vérifié
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1/5
★☆☆☆☆
My goods have still not arrived after 2 weeks
Verifizierter Käufer
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Answer from
HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
1/5
★☆☆☆☆
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
1/5
★☆☆☆☆
Still after over two weeks nothing received and no response to emails
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
1/5
★☆☆☆☆
Kak delivery
Verifizierter Käufer
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Answer from
HEADICT
Hello, unfortunately your parcel has been lost. We have resent your order as requested. Best regards from the Headict team.
1/5
★☆☆☆☆
Hello, I still haven't received my cap. Did it get lost on the way? I can't track it. Thank you for your patience.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. Your package was in customs clearance and arrived in Canada on 02/07. Delivery is scheduled for 08/07. Best regards, The Headict team
1/5
★☆☆☆☆
Until today I have not received delivery of my order!!!!!!! And you guys already dare to ask what I think of Headict.Where is my cap??????
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your comment and we apologize for the inconvenience. We contacted BPOST and opened an investigation. We will keep you informed as soon as possible. Best regards, The Headict team
1/5
★☆☆☆☆
After 11 days I still have not received my order and I have no idea when I will get it. I have not received any information about this from Headict or from and from the carrier of the order. Very disappointing.
Geverifieerde Koper
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Answer from
HEADICT
Thank you for the comment. Several emails have been sent to you. We invite you to check the SPAMS. The parcel has been delivered yesterday. Best regards, The Headict team
1/5
★☆☆☆☆
I haven't received anything yet, also have a hard time getting in touch with you guys and when looking for my package it says in shipment, but had an email saying I should have received my package by now...?
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The parcel has been delivered the same day of your comment. 😉 Kind regards, The Headict team
1/5
★☆☆☆☆
Thanks for your email. Couldn't reach you myself. My order was never delivered unfortunately. Like to hear from you how to solve this. Goodbye Johan van de Laar
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order and we apologize for the inconvenience. Do not hesitate to contact our customer service at [email protected] Best regards, The Headict team
1/5
★☆☆☆☆
Hello, I'm a bit surprised to receive this e-mail as I still haven't received the package, which also surprises me. It's impossible to contact the delivery company. Could you give me more information?
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We invite you to click on the tracking link previously sent. It was updated this morning (day of arrival in Portugal). Kind regards, The Headict team
1/5
★☆☆☆☆
HEAD341331 was shipped on March 5 last. Now, on March 16, the package has still not been delivered. According to IMX, the status of this is unknown.I hope this message can help ensure that the package is still delivered or the purchase price will be returned.Frank van Mosseveld
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for the order. The parcel is at your disposal on a post office. Please check the Post NL tracking link. We wish you a nice day. The Headict team
1/5
★☆☆☆☆
Bad. To date nothing has been delivered. Two or three weeks back a message saying it would be on its way.
Your survey is faster than the service and delivery.
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for the message. As mentioned on the website, we need 7 to 10 days to customized products. Best regards, The Headict team
1/5
★☆☆☆☆
Delivery took forever (>14 days) and your company is unreachable - the color of the cap did not match the specification. You have lost us as a customer.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. Do not hesitate to contact our customer service at [email protected]. However, we need extra time to customized items. Kind regards, The Headict team
1/5
★☆☆☆☆
Haven't received an order after 10 days so can't give a review yet. Only that it has been a long time now.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your attention. We confirm the delivery of your parcel. We wish you a pleasant day. The Headict team
1/5
★☆☆☆☆
I got nothing
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Your parcel is being cleared through customs. A delay is necessary for the administrative formalities between France and Canada. Your parcel will be delivered shortly. Best regards, The Headict team
1/5
★☆☆☆☆
Ordered 2021-03-02 ref ste1811102-71-m ref OAKO1005-SM still not received after mail of 9March WISSE van der Graaf mvg Milpas A
Geverifieerde Koper
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Answer from
HEADICT
Dear, The house number was missing and you didn't receive the parcel. Following your instructions we proceeded to a full refund of your order. Best regards, The Headict team
1/5
★☆☆☆☆
Very disappointed. This is the 1st and last time I order from this site. The amount of the articles has been cashed but I still haven't received them ... Despite several reminders! Site to be avoided, I advise you against it !!!
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. It is true that you were the victim of a lost package and we are very sorry. However, we have taken your request into account and will send you a new parcel by express delivery within 24 hours so that you can receive your hats. Sincerely, The Headict team
1/5
★☆☆☆☆
Hello not received delivery on 14/02/21
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the delay and we have done everything necessary to ensure that your parcel is delivered as quickly as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
I bought a personalized cap, 82$ ( conversion 50 in Canadian $) no tracking and this despite 13 MORE! 3 weeks of waiting (after shipping) and still nothing! Really disappointed - customer from Canada
Acheteur Vérifié
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Answer from
HEADICT
Hello, A tracking link was sent to you when your order was dispatched and, as indicated during our various email exchanges, your package was in customs clearance (status indicated on the link). We have of course considered this to be long despite the busy period and have proceeded to reimburse the shipping costs for your order. Kind regards, The Headict team
1/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
1/5
★☆☆☆☆
I received an e-mail asking me to evaluate the product, but I still haven't received it...
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
1/5
★☆☆☆☆
Hello, I still haven't received my order. Sincerely Clarenn Steeve
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
1/5
★☆☆☆☆
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
Geverifieerde Koper
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1/5
★☆☆☆☆
I still haven't received the hat!!!
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
1/5
★☆☆☆☆
I can only judge the delivery since I still haven't received it.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
1/5
★☆☆☆☆
I haven't received my order for over a week!
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
1/5
★☆☆☆☆
Nickel
Acheteur Vérifié
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1/5
★☆☆☆☆
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
1/5
★☆☆☆☆
I haven't received my order and I've written to customer service twice, but they haven't replied.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
1/5
★☆☆☆☆
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
1/5
★☆☆☆☆
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
Acheteur Vérifié
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Answer from
HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
1/5
★☆☆☆☆
Delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
Geverifieerde Koper
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1/5
★☆☆☆☆
I have not received my parcel
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
1/5
★☆☆☆☆
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
1/5
★☆☆☆☆
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
1/5
★☆☆☆☆
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
Acheteur Vérifié
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1/5
★☆☆☆☆
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
1/5
★☆☆☆☆
Aren't you able to provide the necessary information for customs clearance?
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
1/5
★☆☆☆☆
Delivery more than a week late even though I paid the fast delivery supplement....
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
1/5
★☆☆☆☆
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution 😉 Good day to you The Headict team
1/5
★☆☆☆☆
I have not received it yet greetings
Geverifieerde Koper
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1/5
★☆☆☆☆
Disappointed I paid two caps never received
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
1/5
★☆☆☆☆
Hello, I had ordered 2 caps... I've only received one so far...
I'll grade as I should depending on how my problem is treated
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
1/5
★☆☆☆☆
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
Acheteur Vérifié
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1/5
★☆☆☆☆
Package not received
Acheteur Vérifié
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1/5
★☆☆☆☆
I never received my order
Acheteur Vérifié
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Answer from
HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team
1/5
★☆☆☆☆
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
1/5
★☆☆☆☆
I did not receive my order placed on April 20
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team
1/5
★☆☆☆☆
Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted.
Can't give a full review, so far overall not too good.
Geverifieerde Koper
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1/5
★☆☆☆☆
Order not received, and follow-up not efficient.
Acheteur Vérifié
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Answer from
HEADICT
As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team
1/5
★☆☆☆☆
Yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.
Acheteur Vérifié
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Answer from
HEADICT
We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team
1/5
★☆☆☆☆
I've never been delivered
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team
1/5
★☆☆☆☆
I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....
Geverifieerde Koper
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1/5
★☆☆☆☆
I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon
Acheteur Vérifié
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Answer from
HEADICT
When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
1/5
★☆☆☆☆
The same day I receive 2 messages: the 1st one telling me that you will send my order, and later another message saying that you are not able to fulfill this order. This is not very serious.
Acheteur Vérifié
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1/5
★☆☆☆☆
I haven't received my article, even though I paid for fast delivery to my home. I'm still waiting.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. Your parcel was dropped off at a parcel relay. We apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
1/5
★☆☆☆☆
Customized product impossible exchange. First shipment perfect but as a response to an exchange request I received my cap without its beautiful headict.com protection and in a smaller box all crushed. After a few emails that sounded like talking to a computer, no commercial gesture will be granted to me, so I don't feel very serene for my next order.
Acheteur Vérifié
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Answer from
HEADICT
As exchanged by email, we remind you that you have returned a personalized product. However, as indicated in our terms and conditions of sale and exchange, personalized products cannot be returned or exchanged.