/10
★★★★★
based on 13049 published reviews
★★★★★
based on 13049 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
The delivery took a very long time and when I finally received the package, the size was wrong. I tried to contact customer service, but there is no hotline for complaints. The returns registration does not work and I have not heard back despite repeated requests. The buyer has to bear the costly return shipping costs themselves, which is not possible under Onlin
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your message. The shipment was sent on the day of the order on 21.06.23 and was delivered on 28.06.23. According to our return policy, the buyer pays the return costs. Customer service responded to your email on the same day. Best regards from the Headict team
1/5
★☆☆☆☆
I once ordered something but never got delivered.After several emails sent still no response.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. Your parcel was never picked up at the relay point in time and is currently on its way back to our offices. Please find the tracking link below below. https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ144949511JF&langue=fr We remain at your disposal and wish you a pleasant day. Best regards Headict Team
1/5
★☆☆☆☆
I did not read your order confirmation. I therefore missed the fact that the hat was sent to the wrong address, which I didn't know at all, and not to the billing address as stated.
Verifizierter Käufer
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Answer from
HEADICT
Dear, Thank you for your order. It placed on 30/05/2023. Shipped on 31/05/2023 and collected from the relay point on 02/05/2023. (with your name as signature) The order was delivered on time. I remain available at the following address [email protected] and I wish you a pleasant day. Best reagards The Headict team.
1/5
★☆☆☆☆
There is no telling where my order ended up. The location it should have been sent to is full of scaffolding and know nothing at all about such a package having been delivered. This puts me in an uncomfortable situation because I am going on vacation today (June 28) for 5 weeks and had counted on this hat.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructions, we wish you a pleasant day. Best Regards The Headict team.
1/5
★☆☆☆☆
Order never received
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 04/25 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1/5
★☆☆☆☆
Order never received!!!
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 05/23 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1/5
★☆☆☆☆
Ordered 2 personalized caps for almost 100, the quality is OK but the caps I received were too small, like junior models compared to New Era or others. Customer service wouldn't listen, referring me to the terms and conditions because there are no exchanges or refunds on personalized items. At this price, I strongly advise you not to buy from this site.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your order. The customizable caps are standard size with a back adjustment system, they are suitable for a head size ranging from 55 to 60cm (as indicated on the product sheets). As indicated in the GTC, we accept all returns from the date of receipt of your package within 30 days, excluding customized products. We do our best to
1/5
★☆☆☆☆
Order placed and message sent after validation and payment. Out of stock. Bad management
Acheteur Vérifié
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Answer from
HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
1/5
★☆☆☆☆
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday 🙂 And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
1/5
★☆☆☆☆
Geverifieerde Koper
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Answer from
HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, We're sorry your experience at Headict.com went badly. Our customer service is available either by email or by phone to assist you if necessary. On our side, we haven't noticed any anomaly: - Order placed on 24/09 - as indicated on our website, it can take up to 3 weeks to personalize a logo in bro
1/5
★☆☆☆☆
The site is inoperable, impossible to connect. Looks like a fake
Acheteur Vérifié
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Answer from
HEADICT
Hello, you placed an order with us on 15/05, your hat was shipped on 16/05 and delivered by Chronopost on 20/05. If you are unable to connect to your account, you can do a "forgotten password" (we invite you to look in your spam if you do not receive the link reconnection) Otherwise, do not hesitate to return to our customer service by mail or phone (
1/5
★☆☆☆☆
Part does not conform to the customization requested
Acheteur Vérifié
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Answer from
HEADICT
Hello, We're sorry to hear that the product you ordered did not meet your expectations. We try to offer our customers a very wide choice of customizations. The personalization corresponds to the order you placed with us. You have made a request in addition to your order which is outside the scope of the customizations offered by our site and which therefore
1/5
★☆☆☆☆
The writing required is not straight and aligned, or even centered. The cap faded in less than a week. The fastening system forms an unsightly overlay. Hardly ever worn...
Acheteur Vérifié
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Answer from
HEADICT
Hello, We try to offer our customers quality products and service. Nevertheless, there may be a few mistakes from time to time and we are here to take responsibility for them. I see that you haven't reported the problem to our customer service department. I invite you to do so in order to correct it. Have a nice day. The Headict team
1/5
★☆☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, In order to improve our service, please tell us more about your experience. You placed an order with us on the 21/11 at 21h, we sent the order on the 21/11 and you received it on the 24/11 and we haven't had any feedback from you. Please do not hesitate to contact our customer service department by e-mail or telephone to tell us what went wrong. Have a nice day. The Headic team
1/5
★☆☆☆☆
No response to my mail to change a cap (too small)
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for your interest. We process emails daily and are committed to responding to all requests as soon as possible. For information, please visit the following email address: [email protected] I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
Returns are not free
Acheteur Vérifié
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1/5
★☆☆☆☆
Order has not yet been delivered and to date no money has been refunded.
Geverifieerde Koper
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Answer from
HEADICT
Hello, For all refund requests please write to the following address. [email protected] I remain available for any information and I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
I ordered and paid for a cap 21/11 but still nothing. Only 3x a message that there is a delay after I sent an email. Too bad.
Geverifieerde Koper
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Answer from
HEADICT
Hello, You can contact our customer service. We only registered one order from you on 27/06 and it was shipped on 28/06. Have a nice day. Headict team
1/5
★☆☆☆☆
Verifizierter Käufer
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1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Wanted to return order but never had response from webshop
Geverifieerde Koper
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Answer from
HEADICT
Hello, Following your August email a reply was sent to you, perhaps it was in your spam. Please find below the link with the procedure to follow for exchanges and returns. https://www.headict.nl/content/7-ruilen-en-retouren For further information we remain available at the following address: [email protected] I wish you a pleasant day. Best regards Swan
1/5
★☆☆☆☆
Acheteur Vérifié
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1/5
★☆☆☆☆
Verifizierter Käufer
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1/5
★☆☆☆☆
Acheteur Vérifié
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