/10
★★★★★
based on 13049 published reviews
★★★★★
based on 13049 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I'm a little disappointed with the quality of the embroidery, the finish and the alignment of the personalized logo, I was expecting much better for the price... On the other hand, the quality of the cap is really good!
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. For your information, we embroidered the cap twice. The result of the first attempt was not satisfactory for our embroidery craftsman. Your logo was partly produced in 3D (according to your instructions). We invite you to leave a photo of the embroidery, so that users can get an idea of the result. Good day, l
3/5
★★★☆☆
The personalized caps are perfectly made and of very good quality, but I only received one of the 2 caps I ordered, even though I paid for two. I'm still waiting for my request to be answered by headict customer service.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Yes, we did forget. As soon as we received your e-mail, we replied and sent you the missing item. Have a nice day. The Headict team
3/5
★★★☆☆
The cap size is standard, so it's just right for some people. Logo space is small. Nice rendering. Unfortunately it's expensive, given the points of dissatisfaction.
Acheteur Vérifié
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Answer from
HEADICT
Hello, sorry to read that you are not entirely satisfied. Indeed, the size of our caps respect the standards, that is to say, for a head circumference ranging from 55 to 59 cm as indicated in the product sheet. We are very attentive to the quality of our products. Our customizable caps are of "brand" quality and have recently been made from eco-responsible materials (recycled cotton).
2/5
★★☆☆☆
I have not received the order
Acheteur Vérifié
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Answer from
HEADICT
hello, you placed an order on our site on 1may (bank holiday), it was dispatched on 2/05 and delivered to a Chronopost relay point on 5/05. An e-mail with your tracking link was sent to you on 2/05 as well as an SMS when your parcel arrived at the Chronopost relay point. Your order was dispatched and delivered within 3 days. have a nice day. If that's not short enough, we offer the following delivery options
2/5
★★☆☆☆
I try to return my parcel, I write to customer service... No reply
Acheteur Vérifié
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Answer from
HEADICT
Hello, unfortunately we don't have any emails from you to help you with your return request. Please do not hesitate to send your request to our customer service department, by e-mail at [email protected] or directly by telephone on 04 50 45 80 02 (available Monday to Friday, 9am/12.30pm and 1.30pm/17pm). Please find the link to our exchange & returns page. Have a nice day. https:/
3/5
★★★☆☆
Sewing quality is not crazy
Acheteur Vérifié
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2/5
★★☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
3/5
★★★☆☆
Delivery times
Acheteur Vérifié
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Answer from
HEADICT
Hello, The caps you ordered were to be personalized. Additional time is required to complete the embroidery in our workshop. This is indicated on our website. (plus a bank holiday during delivery...) have a nice day Team Headict
2/5
★★☆☆☆
Acheteur Vérifié
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Answer from
HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
3/5
★★★☆☆
Geverifieerde Koper
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2/5
★★☆☆☆
Expensive shipping fee, expensive return shipment.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. We will pay the shipping costs for orders over 49. You have not paid any shipping costs as your order amounted to 79.90. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
3/5
★★★☆☆
Average textile quality: the basic black cap has already lost some of its blackness in just a few months. The logo, on the other hand, is still in good color, black and white.
Acheteur Vérifié
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2/5
★★☆☆☆
The cap I ordered hurts my forehead and leaves a mark every time. I don't use it anymore.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Our caps are standard size and have an adjustment system at the back. This size corresponds to a head circumference ranging from 55 to 60cm. Perhaps a larger size would suit you better. Please do not hesitate to contact us at [email protected] for further information. The Headict team.
3/5
★★★☆☆
Delivery times not respected. On 2 occasions.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your orders. I have noticed a problem with the delivery of one of your orders. Your parcel was dispatched within the timescale to which we commit ourselves. I have no further information on the reasons for this delay from Colissimo. For the second shipment, you selected delivery within 48 hours and the delivery time was respected. Supported tracking
2/5
★★☆☆☆
Geverifieerde Koper
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Answer from
HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
3/5
★★★☆☆
Delivery not great
Acheteur Vérifié
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3/5
★★★☆☆
Acheteur Vérifié
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3/5
★★★☆☆
The shape of the cap is not great with the angle in the middle. Quality embroidery and fast delivery.
Acheteur Vérifié
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2/5
★★☆☆☆
The size of the cap I bought (59) does not correspond to the size mentioned on the website (58-59). By using your instructions to determine the size of the cap (58cm), I end up with a cap that's too big, the time and trouble of returning the package and 10.50 in shipping costs. And I still can't cover my head properly.
Acheteur Vérifié
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3/5
★★★☆☆
Improve cap size
Acheteur Vérifié
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3/5
★★★☆☆
Acheteur Vérifié
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2/5
★★☆☆☆
Acheteur Vérifié
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2/5
★★☆☆☆
Acheteur Vérifié
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3/5
★★★☆☆
Verifizierter Käufer
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3/5
★★★☆☆
More precise sizing. Returns available.
Acheteur Vérifié
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3/5
★★★☆☆
No return possible. Head size imprecise (between 55 and 56 or 57cm).
Acheteur Vérifié
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3/5
★★★☆☆
Verifizierter Käufer
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3/5
★★★☆☆
Acheteur Vérifié
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3/5
★★★☆☆
No notice of delivery
Geverifieerde Koper
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2/5
★★☆☆☆
Very slow delivery with little communication.
Geverifieerde Koper
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Answer from
HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team