/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Verifizierter Käufer
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3/5
★★★☆☆
Acheteur Vérifié
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3/5
★★★☆☆
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
Acheteur Vérifié
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3/5
★★★☆☆
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
Acheteur Vérifié
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2/5
★★☆☆☆
My order was days late and the product is different from the one shown on the website.
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
3/5
★★★☆☆
Stetson delivers caps with minor flaws
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
3/5
★★★☆☆
The embroidery is perfect. Too bad the cap itself is of poor quality. If you were to improve your excellent proposal, you could allow the choice of font per word and not per line (I don't like one letter on ALL the embroidery and would have liked to change it). With this font option and better cap quality, you deserve 20/20.
Acheteur Vérifié
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3/5
★★★☆☆
The processing was a bit lengthy
Verifizierter Käufer
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3/5
★★★☆☆
I am not satisfied with the cap delivered,it was flattened and with false folds that I had to iron out myself.
Geverifieerde Koper
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3/5
★★★☆☆
Delivery with GLS not good at all, they do not deliver on time.
Acheteur Vérifié
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3/5
★★★☆☆
The delivery took forever. Then no delivery bill. I had to print out the feedback form myself and I still had the costs for the return shipment. In my opinion, customer friendliness looks very different these days.
The products are TOP! Wish you continued success!
Verifizierter Käufer
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3/5
★★★☆☆
Hello, The hat was too small compared to other products purchased from this brand. Sincerely, Erwan
Acheteur Vérifié
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3/5
★★★☆☆
Delivery of an order takes a long time, no free returns
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. The delivery took 4 working days. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
3/5
★★★☆☆
I didn't like the cap between the pictures on the website and the real product, there's a difference, I'm disappointed with my order.
Acheteur Vérifié
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2/5
★★☆☆☆
I am disappointed, The cap arrived stained (blue ink dot on white surface) And the seam relief has many threads that stand out on a letter.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Please contact our customer service department at [email protected] and we will find a solution to the problem. Sincerely, The Headict team
2/5
★★☆☆☆
I would NEVER buy from this site.
Acheteur Vérifié
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3/5
★★★☆☆
Bein....... Still haven't received my order so what the heck?!? ¿¡
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Shipments outside the EU require customs clearance, which explains the delivery delay. Kind regards, The Headict team
3/5
★★★☆☆
Unfortunately wrong size received the delivery was sent back
Verifizierter Käufer
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2/5
★★☆☆☆
Many bugs when ordering, in the end, errors due to resets during bugs and customized products that don't match.
Customer service makes no effort to respond to requests.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We invite you to send an email to [email protected] in order to see the personalized products received which do not correspond. However, we did reply to your previous emails. Sincerely, The Headict team
2/5
★★☆☆☆
5.50 EUR shipping costs for a cap, then you have to fill out the return form by hand and pay the return costs yourself, others can do that better.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. From 49 we deliver free of shipping costs. According to our return conditions, the buyer bears the return costs. Best regards from the Headict team
3/5
★★★☆☆
I ordered a Theo totem engraved cap and it arrived blank with no writing.
Acheteur Vérifié
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3/5
★★★☆☆
Cool
Acheteur Vérifié
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3/5
★★★☆☆
I could not track my shipment; I was redirected to a French site with an error message (in French and therefore not understandable). Emailed about it. Got a message that they are looking into it, but nothing more. Hat now in and I like it.
Geverifieerde Koper
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3/5
★★★☆☆
The cap is beautiful! The delivery time was longer than expected... Too bad we couldn't choose a smaller size for the personalized caps.
Acheteur Vérifié
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2/5
★★☆☆☆
Not at all satisfied with the quality of the caps I ordered, the fabric was too thick for what I was expecting! Ordered and delivered after 15 days, when the website said it would take between 7 and 10 days...
I was only satisfied with the responsiveness of customer service.
Acheteur Vérifié
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3/5
★★★☆☆
The embroidery is not straight and goes all over the place Nice quality cap, though Shame
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your comment. Please don't hesitate to send us a photo of the customization to [email protected]. Our customer service team will take it from there. Kind regards, The Headict team
2/5
★★☆☆☆
It took over 3 weeks before I got my ordered cap. I contacted customer service several times, who first sent me the wrong link from another customer.
The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
Geverifieerde Koper
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Answer from
HEADICT
Thank you for the comment. The customized cap has been shipped as fast as possible for a delivery 6 days later. Best regards, The Headict team
3/5
★★★☆☆
Hello I ordered two caps that have already taken a while to arrive and the Nordic of one of the two caps is crooked and not very good quality.
Acheteur Vérifié
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3/5
★★★☆☆
I ordered 4 caps and received 3. I find the handling of the order and the follow-up a little light. Paul
Acheteur Vérifié
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3/5
★★★☆☆
Beret for Father's Day
Acheteur Vérifié
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2/5
★★☆☆☆
Dutch website, but products from France so had to wait almost 2 weeks while it says 'immediately available'. Not incorrect but misleading. Then return very complicated and shipping for own account. Also good to know: only if you exchange within 7 days you get a refund. This makes ordering from a giant more attractive...
Geverifieerde Koper
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Answer from
HEADICT
Dear, Headict is a French company based in Alps and the website is translated into 6 languages. Please find all the informations on the link below. https://www.headict.nl/content/3-algemene-verkoopvoorwaarden Kind regards, The Headict team
3/5
★★★☆☆
Delivery took quite a long time and was unclear when delivery was going to be made. For example, there is no signal that somewhere s on day X there will be delivery between time X.
The quality of the product is good. And the service I can't judge because I didn't use it.
Geverifieerde Koper
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3/5
★★★☆☆
Delivery took quite a long time. Unfortunately did not like the product and returned it to France at my own expense. Cost quite a bit.
Geverifieerde Koper
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2/5
★★☆☆☆
Despite proper measuring was with the large. Had to send back and huge return cost. Had to email several times about receipt date because track and trace was not working. Now waiting for the smaller size cap
Geverifieerde Koper
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Answer from
HEADICT
Hello, We received the parcel and proceeded to the exchange. We wish you a pleasant day. The Headict team
2/5
★★☆☆☆
Hello, It's 15 days later and I still haven't received my order. It's apparently still being shipped to Belgium... so I don't even know when I'll receive it. I'm quite disappointed with this situation. I can't yet assess the quality of the product, which I hope to receive shortly. Customer service is reactive but remains very high level in the face of the problems encountered.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. It takes 7 to 10 days to personalize a product. We apologize for the delay in delivery. Your parcel was delivered yesterday. Sincerely, The Headict team
2/5
★★☆☆☆
Very late delivery (18 days to deliver a cap when they said it could be delivered in 10-12 days!..!)
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Shipments to Switzerland require customs clearance which, beyond our control, may be delayed by the dedicated services. We apologize for this inconvenience. Kind regards, The Headict team
3/5
★★★☆☆
The color turned out a little different than I thought. The delivery time was also a bit longer than we thought. Otherwise fine quality, was also familiar with this brand.
Geverifieerde Koper
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3/5
★★★☆☆
Delivery OK and on time, but I did not receive the right product, and to this day I have no news of the processing of my return. Not a great first impression, and the system of PDFs to print and fill in is frankly cumbersome and outdated. Is it to discourage? I'll certainly give a more informed opinion when I have the right product in hand.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment and we apologize for the inconvenience. We have done everything necessary to recover your parcel and send you your order by express delivery. Best regards. The Headict team
3/5
★★★☆☆
Delivery takes quite long, the product is good, service is not good. Ordered size 60 and received 61. So too big. Returned cap and sent mail to headict. Until now nothing heard. order no.: #345904
Geverifieerde Koper
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Answer from
HEADICT
Hi there, Thank you for your order. As mentioned on the website there is no intermediate sizes (S=54/55cm - M=65/56cm, ...) and the largest size appears on the label. Best regards, The Headict team
2/5
★★☆☆☆
The product was delivered nearly a month and a half after purchase. Product quality is ok. Not recommended
Acheteur Vérifié
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3/5
★★★☆☆
Didn't receive exactly the model I ordered, but I'll settle for it. I don't have time to fight a return battle.
Acheteur Vérifié
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3/5
★★★☆☆
I returned my order a few days ago and am still waiting for the paid amount to be returned to my bank account.
Geverifieerde Koper
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3/5
★★★☆☆
The delivered product is okay but the delivery takes really long, twice by email asked where the order remained but twice such a standard info-less answer
Geverifieerde Koper
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3/5
★★★☆☆
Hello, I still haven't received my order. I'll probably have to pay something for customs clearance at the post office. I received a letter. So I don't doubt the quality of the caps, which will be arriving soon, I hope. Thank you for your help.
Acheteur Vérifié
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3/5
★★★☆☆
Too long delivery time. In itself not a problem if you are kept well informed. You start thinking, will this work out. No clear track and trace. Suddenly, without your knowledge, the product is delivered. I read: Shipping takes place at the risk of the orderer. This is, of course, bizarre. You ship it anyway, I don't. I don't do this anymore.
Geverifieerde Koper
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3/5
★★★☆☆
Thank you for your service
Acheteur Vérifié
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3/5
★★★☆☆
The size does not correspond to my head size. Impossible to change, there is only one size left.
Acheteur Vérifié
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2/5
★★☆☆☆
Good and beautiful products but very slow shipping and response.
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for the comment and we will do the best we can to satisfy you 100% as a customer. Kind regards, The Headict team
3/5
★★★☆☆
In my opinion, the communication regarding the delivery leaves much to be desired. In the tracking of the package one can only see, that the package is somewhere, but not when the package is likely to be delivered. Also one only sees that the package is "in transit", but from where to where is not visible. Too bad I can not write more. Because of this service 1 star.
Geverifieerde Koper
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3/5
★★★☆☆
Delivery took very long and could not track the order
Geverifieerde Koper
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3/5
★★★☆☆
Cap received good quality embroidery well finished Only small downside manufacturing and delivery very long 3 weeks between order and receipt
Acheteur Vérifié
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3/5
★★★☆☆
The goods had not been processed satisfactorily. The leather patch with the logo was partially not sewn to the cap.
Verifizierter Käufer
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Answer from
HEADICT
Hello, we value quality and good workmanship. Please contact customer service so that we can resolve the matter to your satisfaction. Best regards from the Headict team
3/5
★★★☆☆
Back
Acheteur Vérifié
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2/5
★★☆☆☆
Low quality material! Not good at all
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We can confirm that the 3 caps you ordered are from the latest New Era collection, the world leader in caps. Sincerely, The Headict team
3/5
★★★☆☆
Shipping is not trackable and takes longer than a week, but product is fine.
Geverifieerde Koper
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2/5
★★☆☆☆
Description of the beret on the website is different from what I received... Disappointed
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order! Please do not hesitate to contact our customer service department at [email protected] so that we can offer you a solution. Kind regards, The Headict team
3/5
★★★☆☆
Quality seems to be a little less of statson thin material
Geverifieerde Koper
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3/5
★★★☆☆
Size large!
Acheteur Vérifié
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2/5
★★☆☆☆
No return service
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for the comment. Please find all the details about exchange and returns on the footer and your account. We remain at your disposal. The Headict team
3/5
★★★☆☆
The problem is that delivery times are not met. You announce on the site "product available", within 48 hours. Then, when you place your order on the site (March 4), they announce 10 days which turn into 2 weeks (parcel available on March 19). On the other hand, if you deliver in 15 days, say so clearly! Otherwise, you'll lose customer confidence.
Acheteur Vérifié
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