/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Hello I received an email to give my evaluation but I still have not received my package ....
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your comment. Your package is however announced delivered since 29/11/2018. In case of non-receipt, please do not hesitate to contact our customer service via [email protected] Sincerely, The Headict team
1/5
★☆☆☆☆
An item ordered and paid for more than 10 days ago has still not been delivered.
Geverifieerde Koper
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1/5
★☆☆☆☆
I never received the coli, I made a request without success, I reordered maybe on the new order I would have a chance to evaluate the product.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your new order. After your return on 21/08, our customer service immediately refunded your first order and arranged for the second to be dispatched as soon as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
I still haven't received my order. The delivery service is catastrophic, I am very disappointed.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. The relay point selected for delivery is closed for summer vacations (see your tracking link), you will be informed of the availability of your package in a new point nearest you. We thank you for your understanding and apologize for the inconvenience. Sincerely, The Headict team
1/5
★☆☆☆☆
Personalized cap ordered with own logo. This was very poorly digitally redrawn. Poorly finished. Had to wait a long time. Not satisfied with the cap for that money it should be much better.
Geverifieerde Koper
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1/5
★☆☆☆☆
Delivery time was ok, but the wrong cap was delivered. Goods paid for when ordering, so the retailer had all the guarantees. Nevertheless, delayed return shipment, as I should have proven the wrong delivery by photo (?) - The burden of proof lies with the retailer Instead of regret, however, mistrust towards the buyer. Still waiting for replacement delivery - the process is dragging on like chewing gum. Weak.
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, we only asked for a photo of the incorrectly delivered product by e-mail so that we could arrange a replacement delivery. Unfortunately, you were not prepared to do this, which is why we were unable to act so quickly. As soon as we receive the return delivery, we will arrange the replacement delivery. Best regards from the Headict team.
1/5
★☆☆☆☆
Null and void to be avoided at all costs
Acheteur Vérifié
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Answer from
HEADICT
Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team
1/5
★☆☆☆☆
I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team
1/5
★☆☆☆☆
Very bad delivery never arrived please get my money back
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.
1/5
★☆☆☆☆
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
1/5
★☆☆☆☆
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
Geverifieerde Koper
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Answer from
HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
1/5
★☆☆☆☆
Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
1/5
★☆☆☆☆
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
Acheteur Vérifié
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Answer from
HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
1/5
★☆☆☆☆
I never received my parcel, I sent an email to report this and never received a reply.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
Hello, I never received my parcel and I am very dissatisfied.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Following your contact last Friday, we found your package delivered to a relay point near you and proceeded to a full refund of the delivery costs. Sincerely, The Headict team
1/5
★☆☆☆☆
We ordered a cap on Feb. 9 and it has still not arrived (March 1). The address on the package was incorrect whereupon we provided our address again (on Feb. 20). Then instead of our address, my husband's name was taken as the street name. The cap was then returned to France. Yesterday we received the message that it is on its way again. Hopefully it will arrive
Geverifieerde Koper
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1/5
★☆☆☆☆
I have been waiting two weeks now for my order of 2 New Era caps that should have been delivered within a few days (maximum). Contacted customer service twice without any response... Very poor service, definitely will not recommend you to third and definitely do not plan to order any product from you again.
Geverifieerde Koper
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1/5
★☆☆☆☆
Have not received product yet unfortunately
Geverifieerde Koper
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1/5
★☆☆☆☆
I have not received my package yet, hopefully it will arrive today otherwise I will email you again.Regards Frenklin Vos
Geverifieerde Koper
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1/5
★☆☆☆☆
So far nothing received, so for now only negative rating. something like minus 10 stars. I hope, that you can do something about it. my preference is for the ordered, but my money back is also good.J. van der Spek
Geverifieerde Koper
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1/5
★☆☆☆☆
Bonnet never received
Acheteur Vérifié
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Answer from
HEADICT
Hello Sir, An investigation has just been opened with the postal services. We will get back to you as soon as possible and apologize for the inconvenience. Sincerely, The Headict team
1/5
★☆☆☆☆
The package was delivered to the wrong address and I haven't heard back from customer service ....
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, An e-mail was sent to you on 08/12 at 11am. It may have gone to SPAMS? Sincerely, The Headict team
1/5
★☆☆☆☆
Fake mess.
Geverifieerde Koper
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1/5
★☆☆☆☆
Delivery takes far too long,seven daysMany other companies take less than a dayThat the product is out of stock I can understand.But then remove the product from your sale on the internet.After I was told that the product was out of stock.The next day it was just back on your internet page.It's just not taken away after thatAnd the product itself is disappointing.
Geverifieerde Koper
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1/5
★☆☆☆☆
Worthless bad have not received or heard anything yet MVG Dinant
Geverifieerde Koper
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1/5
★☆☆☆☆
I have not yet received my parcel....
Acheteur Vérifié
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Answer from
HEADICT
Hello, personalized products require 7 to 10 days to be made. We have contacted the postal services and your parcel arrived in French Guiana yesterday. It should be delivered shortly. Best regards, The Headict team
1/5
★☆☆☆☆
I'm missing a cap and it took longer than expected and more expensive too.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, We had indeed noticed the error and immediately sent a second shipment. We apologize for the inconvenience. Regarding shipments to Switzerland, it can happen that packages are checked by customs, which can of course lengthen delivery times. Sincerely, The Headict team
1/5
★☆☆☆☆
I have not received the cap I ordered
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, As indicated on your tracking link, the parcel has been at your disposal in the selected relay point since 12/07. A confirmation e-mail should have been sent to you by the postal services. We remain at your disposal for any further information. Sincerely, The Headict team
1/5
★☆☆☆☆
The continue order button doesn't work, they wrote me an email to say it was already working but it wasn't, the cap arrived with a typo, instead of a dot they put a weird symbol, I'm so disappointed 🙁
Acheteur Vérifié
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Answer from
HEADICT
We would like to confirm once again that the link we sent you worked. Screenshots of the Swiss and French tracking sites have been sent to you by e-mail, as well as a 3rd screenshot of the simulation of your cap. In fact, for the "Barata" typeface selected at the time of your order, the dot does not exist and has been replaced by another character. Sincerely, The Headict team
1/5
★☆☆☆☆
I have still not been delivered, no news of my package, very disappointed.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, You have been informed by our customer service department that an inquiry has been opened with the postal services in order to determine the status of your parcel. As this was delayed, we decided to reship your order and it should be delivered today. Good day to you, The Headict team
1/5
★☆☆☆☆
I asked for 3 embroideries on my cap and there is only one.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, As indicated on your invoice sent by e-mail, only front embroidery has been taken into account. In order to validate the side and back options, you need to click on the add text box (6,00) located under the text to embroider box. Sincerely, The Headict team
1/5
★☆☆☆☆
Merchandise never received ? order and payment since July 19, 2017 and it's already July 27 ??? Sorry, really disappointed ?
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Your order was validated on 19/06/2017 and shipped the next day. We have contacted the postal services and opened an investigation, indeed it is possible that for a DOM the package was intercepted by the customs service for a control. We will get back to you as soon as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
The product I ordered turned out to be too small after delivery. This while I had measured beforehand according to the instructions on the site. Shipping costs 5.50. To return you pay 10.75. All in all, I paid 16.25 for nothing.
Geverifieerde Koper
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1/5
★☆☆☆☆
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
Verifizierter Käufer
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Answer from
HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
1/5
★☆☆☆☆
I have not received my order
Geverifieerde Koper
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1/5
★☆☆☆☆
I never received my order.
I sent an email to report it and never got a reply.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
1/5
★☆☆☆☆
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
1/5
★☆☆☆☆
You say my product is supposed to be delivered but I haven't received anything yet
Geverifieerde Koper
Translated review
1/5
★☆☆☆☆
Order received but not in the right size. Sent everything back including mail but heard nothing to date. Tried to contact with no luck. COMPLETELY UNRELIABLE STORE
Geverifieerde Koper
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1/5
★☆☆☆☆
I never received my order
Acheteur Vérifié
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Answer from
HEADICT
Hello Mr Cresta, As indicated on the site, a delay of 7 to 10 days is necessary to make personalized products. Your beanie was shipped on 09/02/2017 and after discussion with the postal services, it is currently being delivered. Sincerely, The Headict team.
1/5
★☆☆☆☆
We are still waiting for the delivery of the hat Can't say anything about the product or service yet.
Geverifieerde Koper
Translated review
1/5
★☆☆☆☆
Disappointed, I still haven't received the bonnet. I hear you have to wait 2 or 3 more weeks??? Soon winter is over
Acheteur Vérifié
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1/5
★☆☆☆☆
Customer manager who didn't understand my request and only cared about my transaction
Acheteur Vérifié
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Answer from
HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
1/5
★☆☆☆☆
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
Acheteur Vérifié
Translated review
1/5
★☆☆☆☆
I still haven't received my parcel even though on the colisimo website they say it was delivered yesterday. I've been waiting for my parcel to arrive, checking my letterbox frequently, but nothing. It's not the first time I've ordered from you and I usually don't have any problems. I'd like to have more information please, thank you.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Your order has been dispatched on time. It may happen that the postal service encounters problems with flashing or with the dispatch of parcels. Headict customer service has therefore launched an investigation to determine the traceability of the package and guarantee delivery. We have learned this morning that your parcel has been delivered. Sincerely, The Headict team
1/5
★☆☆☆☆
To date I still have not received the cap Delivery much too long
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
1/5
★☆☆☆☆
How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
Acheteur Vérifié
Translated review
Answer from
HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
1/5
★☆☆☆☆
I have not received my order 0
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
1/5
★☆☆☆☆
Coli never received, I would not compensate lilies on this site.
Acheteur Vérifié
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Answer from
HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.
1/5
★☆☆☆☆
I never received my order
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, We sent your order within the time indicated by the site, the same day of your purchase (for an order placed before 2 p.m.). According to the postal tracking number, the package was delivered 2 days later.
1/5
★☆☆☆☆
After 3 weeks, I still haven't received my order.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, La Poste says your parcel was delivered on 29/02. We will contact you today for further information. Best regards, The Headict team
1/5
★☆☆☆☆
I haven't received my order yet so I can't answer you but I will if you ask me again later F BERANGER
Acheteur Vérifié
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1/5
★☆☆☆☆
Out of 3 caps ordered and paid for, I've only received 2. When will I get the 3rd, which I'm missing because it's stuffed?
Acheteur Vérifié
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1/5
★☆☆☆☆
Hello, I haven't received anything yet, so it's difficult for me to evaluate the product. Sincerely
Acheteur Vérifié
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1/5
★☆☆☆☆
I can't judge the order was supposed to be there the 17th we are now the 22nd and I haven't got it yet
Geverifieerde Koper
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1/5
★☆☆☆☆
The order never arrived. I have not received any gels back
Verifizierter Käufer
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1/5
★☆☆☆☆
After return they don't exchange the merchandise for a bigger size under the pretext that i wore it i had the cap on my head for 30 seconds i'm sure my return parcel was opened
Acheteur Vérifié
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1/5
★☆☆☆☆
The product has a defect on the front corner of the top of the hat. The most fragile part of the hat is damaged.since the return shipping costs are at my expense, and I had already sent the hat back for a size change, I didn't want to pay again to send it back a 2nd time.so I'm disappointed, and will never buy an item on the net again.because it's 2nd choice for 1 1st choice price.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for taking the time to give us your opinion. Please do not hesitate to contact customer service if you encounter any problems. We are here to satisfy our customers. Best regards, The Headict team