/10
★★★★★
based on 13049 published reviews
★★★★★
based on 13049 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I have not received my parcel.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. For overseas shipments and following the Covid 19 pandemic, shipments are subject to naval transit instead of air transit, which delays delivery times. We sincerely apologize for this inconvenience and confirm that your parcel is on its way. Yours sincerely, The Headict team
1/5
★☆☆☆☆
The product is different from the photo
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Please send photos and details of the product received to our customer service department at [email protected]. We will of course find a suitable solution. Kind regards, The Headict team
1/5
★☆☆☆☆
I have received nothing
Acheteur Vérifié
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Answer from
HEADICT
Hello, shipments outside the EU require customs clearance, which can take up to 10 days depending on the number of parcels in transit. We're sorry about this and can confirm that your parcel is on its way. Kind regards, The Headict team
1/5
★☆☆☆☆
I bought a NASA truckercap from you and the power supply had a weave defect and in the packaging was no return option described therefore I ordered another one de was flawless
Verifizierter Käufer
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Answer from
HEADICT
Hello, we are sorry that you have received a defective cap. Please contact customer service at [email protected] so that we can resolve the matter to your satisfaction. Best regards from the Headict team.
1/5
★☆☆☆☆
Hello, good on the whole but I was not asked to validate the 2nd embroidery on the side of the cap which is completely illegible, I invested 450 euro in 10 caps and the writing on the side is ILLEGIBLE, WHY? not to have sent me my validation also for the 2nd embroidery!!!!
Acheteur Vérifié
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1/5
★☆☆☆☆
My goods have still not arrived after 2 weeks
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, unfortunately your parcel has been lost. As discussed, we have resent the cap to you and thank you for your understanding. Best regards from the Headict team
1/5
★☆☆☆☆
I have not received my order so I can only assess that it is long and that you are asking me for an evaluation without considering whether the product has been delivered.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello and thank you for your order. The parcel was delivered on the day of your comment. Please bear in mind that shipments outside the EU are subject to customs clearance, which can lengthen delivery times. Sincerely, The Headict team
1/5
★☆☆☆☆
Still after over two weeks nothing received and no response to emails
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for the comment. We invite you to check your SPAMS, we sent you several emails. The parcel has been delivered last Wednesday. Best regards, The Headict team
1/5
★☆☆☆☆
Kak delivery
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, unfortunately your parcel has been lost. We have resent your order as requested. Best regards from the Headict team.
1/5
★☆☆☆☆
Hello, I still haven't received my cap. Did it get lost on the way? I can't track it. Thank you for your patience.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. Your package was in customs clearance and arrived in Canada on 02/07. Delivery is scheduled for 08/07. Best regards, The Headict team
1/5
★☆☆☆☆
Until today I have not received delivery of my order!!!!!!! And you guys already dare to ask what I think of Headict.Where is my cap??????
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your comment and we apologize for the inconvenience. We contacted BPOST and opened an investigation. We will keep you informed as soon as possible. Best regards, The Headict team
1/5
★☆☆☆☆
After 11 days I still have not received my order and I have no idea when I will get it. I have not received any information about this from Headict or from and from the carrier of the order. Very disappointing.
Geverifieerde Koper
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Answer from
HEADICT
Thank you for the comment. Several emails have been sent to you. We invite you to check the SPAMS. The parcel has been delivered yesterday. Best regards, The Headict team
1/5
★☆☆☆☆
I haven't received anything yet, also have a hard time getting in touch with you guys and when looking for my package it says in shipment, but had an email saying I should have received my package by now...?
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. The parcel has been delivered the same day of your comment. 😉 Kind regards, The Headict team
1/5
★☆☆☆☆
Thanks for your email. Couldn't reach you myself. My order was never delivered unfortunately. Like to hear from you how to solve this. Goodbye Johan van de Laar
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order and we apologize for the inconvenience. Do not hesitate to contact our customer service at [email protected] Best regards, The Headict team
1/5
★☆☆☆☆
Hello, I'm a bit surprised to receive this e-mail as I still haven't received the package, which also surprises me. It's impossible to contact the delivery company. Could you give me more information?
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. We invite you to click on the tracking link previously sent. It was updated this morning (day of arrival in Portugal). Kind regards, The Headict team
1/5
★☆☆☆☆
HEAD341331 was shipped on March 5 last. Now, on March 16, the package has still not been delivered. According to IMX, the status of this is unknown.I hope this message can help ensure that the package is still delivered or the purchase price will be returned.Frank van Mosseveld
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for the order. The parcel is at your disposal on a post office. Please check the Post NL tracking link. We wish you a nice day. The Headict team
1/5
★☆☆☆☆
Bad. To date nothing has been delivered. Two or three weeks back a message saying it would be on its way.
Your survey is faster than the service and delivery.
Geverifieerde Koper
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Answer from
HEADICT
Hello, Thank you for the message. As mentioned on the website, we need 7 to 10 days to customized products. Best regards, The Headict team
1/5
★☆☆☆☆
Delivery took forever (>14 days) and your company is unreachable - the color of the cap did not match the specification. You have lost us as a customer.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. Do not hesitate to contact our customer service at [email protected]. However, we need extra time to customized items. Kind regards, The Headict team
1/5
★☆☆☆☆
Haven't received an order after 10 days so can't give a review yet. Only that it has been a long time now.
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your attention. We confirm the delivery of your parcel. We wish you a pleasant day. The Headict team
1/5
★☆☆☆☆
I got nothing
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Your parcel is being cleared through customs. A delay is necessary for the administrative formalities between France and Canada. Your parcel will be delivered shortly. Best regards, The Headict team
1/5
★☆☆☆☆
Ordered 2021-03-02 ref ste1811102-71-m ref OAKO1005-SM still not received after mail of 9March WISSE van der Graaf mvg Milpas A
Geverifieerde Koper
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Answer from
HEADICT
Dear, The house number was missing and you didn't receive the parcel. Following your instructions we proceeded to a full refund of your order. Best regards, The Headict team
1/5
★☆☆☆☆
Very disappointed. This is the 1st and last time I order from this site. The amount of the articles has been cashed but I still haven't received them ... Despite several reminders! Site to be avoided, I advise you against it !!!
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. It is true that you were the victim of a lost package and we are very sorry. However, we have taken your request into account and will send you a new parcel by express delivery within 24 hours so that you can receive your hats. Sincerely, The Headict team
1/5
★☆☆☆☆
Hello not received delivery on 14/02/21
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the delay and we have done everything necessary to ensure that your parcel is delivered as quickly as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
I bought a personalized cap, 82$ ( conversion 50 in Canadian $) no tracking and this despite 13 MORE! 3 weeks of waiting (after shipping) and still nothing! Really disappointed - customer from Canada
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, A tracking link was sent to you when your order was dispatched and, as indicated during our various email exchanges, your package was in customs clearance (status indicated on the link). We have of course considered this to be long despite the busy period and have proceeded to reimburse the shipping costs for your order. Kind regards, The Headict team
1/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
1/5
★☆☆☆☆
I received an e-mail asking me to evaluate the product, but I still haven't received it...
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
1/5
★☆☆☆☆
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
1/5
★☆☆☆☆
Hello, I still haven't received my order. Sincerely Clarenn Steeve
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
1/5
★☆☆☆☆
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
Geverifieerde Koper
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1/5
★☆☆☆☆
I still haven't received the hat!!!
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team