9.4/10
★★★★★
based on 13049 published reviews

Latest neutral customer reviews

2/5
★★☆☆☆
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Verifizierter Käufer
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3/5
★★★☆☆
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Acheteur Vérifié
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Answer from HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
3/5
★★★☆☆
Very small large sizes, poor shipping packaging
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Acheteur Vérifié
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3/5
★★★☆☆
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Verifizierter Käufer
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3/5
★★★☆☆
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Acheteur Vérifié
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3/5
★★★☆☆
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
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Acheteur Vérifié
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3/5
★★★☆☆
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
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Acheteur Vérifié
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2/5
★★☆☆☆
My order was days late and the product is different from the one shown on the website.
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Geverifieerde Koper
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Answer from HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
3/5
★★★☆☆
Stetson delivers caps with minor flaws
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Acheteur Vérifié
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Answer from HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
3/5
★★★☆☆
The embroidery is perfect. Too bad the cap itself is of poor quality. If you were to improve your excellent proposal, you could allow the choice of font per word and not per line (I don't like one letter on ALL the embroidery and would have liked to change it). With this font option and better cap quality, you deserve 20/20.
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Acheteur Vérifié
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3/5
★★★☆☆
The processing was a bit lengthy
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Verifizierter Käufer
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3/5
★★★☆☆
I am not satisfied with the cap delivered,it was flattened and with false folds that I had to iron out myself.
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Geverifieerde Koper
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3/5
★★★☆☆
Delivery with GLS not good at all, they do not deliver on time.
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Acheteur Vérifié
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3/5
★★★☆☆
The delivery took forever. Then no delivery bill. I had to print out the feedback form myself and I still had the costs for the return shipment. In my opinion, customer friendliness looks very different these days. The products are TOP! Wish you continued success!
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Verifizierter Käufer
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3/5
★★★☆☆
Hello, The hat was too small compared to other products purchased from this brand. Sincerely, Erwan
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Acheteur Vérifié
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3/5
★★★☆☆
Delivery of an order takes a long time, no free returns
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Verifizierter Käufer
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Answer from HEADICT
Hello, thank you for your comment. The delivery took 4 working days. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
3/5
★★★☆☆
I didn't like the cap between the pictures on the website and the real product, there's a difference, I'm disappointed with my order.
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Acheteur Vérifié
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2/5
★★☆☆☆
I am disappointed, The cap arrived stained (blue ink dot on white surface) And the seam relief has many threads that stand out on a letter.
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Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order. Please contact our customer service department at [email protected] and we will find a solution to the problem. Sincerely, The Headict team
2/5
★★☆☆☆
I would NEVER buy from this site.
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Acheteur Vérifié
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3/5
★★★☆☆
Bein....... Still haven't received my order so what the heck?!? ¿¡
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Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. Shipments outside the EU require customs clearance, which explains the delivery delay. Kind regards, The Headict team
3/5
★★★☆☆
Unfortunately wrong size received the delivery was sent back
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Verifizierter Käufer
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2/5
★★☆☆☆
Many bugs when ordering, in the end, errors due to resets during bugs and customized products that don't match. Customer service makes no effort to respond to requests.
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Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. We invite you to send an email to [email protected] in order to see the personalized products received which do not correspond. However, we did reply to your previous emails. Sincerely, The Headict team
2/5
★★☆☆☆
5.50 EUR shipping costs for a cap, then you have to fill out the return form by hand and pay the return costs yourself, others can do that better.
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Verifizierter Käufer
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Answer from HEADICT
Hello, thank you for your comment. From 49 we deliver free of shipping costs. According to our return conditions, the buyer bears the return costs. Best regards from the Headict team
3/5
★★★☆☆
I ordered a Theo totem engraved cap and it arrived blank with no writing.
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Acheteur Vérifié
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3/5
★★★☆☆
Cool
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Acheteur Vérifié
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3/5
★★★☆☆
I could not track my shipment; I was redirected to a French site with an error message (in French and therefore not understandable). Emailed about it. Got a message that they are looking into it, but nothing more. Hat now in and I like it.
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Geverifieerde Koper
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3/5
★★★☆☆
The cap is beautiful! The delivery time was longer than expected... Too bad we couldn't choose a smaller size for the personalized caps.
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Acheteur Vérifié
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2/5
★★☆☆☆
Not at all satisfied with the quality of the caps I ordered, the fabric was too thick for what I was expecting! Ordered and delivered after 15 days, when the website said it would take between 7 and 10 days... I was only satisfied with the responsiveness of customer service.
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Acheteur Vérifié
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3/5
★★★☆☆
The embroidery is not straight and goes all over the place Nice quality cap, though Shame
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Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your comment. Please don't hesitate to send us a photo of the customization to [email protected]. Our customer service team will take it from there. Kind regards, The Headict team
2/5
★★☆☆☆
It took over 3 weeks before I got my ordered cap. I contacted customer service several times, who first sent me the wrong link from another customer. The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
Geverifieerde KoperReviewer icon
Geverifieerde Koper
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Answer from HEADICT
Thank you for the comment. The customized cap has been shipped as fast as possible for a delivery 6 days later. Best regards, The Headict team