/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Hello, I'm not one to complain, but being a cap fan, I'd like to tell you that the one I ordered was poorly designed (embroidery poorly done). Personally, I'd have preferred a little more depth...
I hope my comment will help. All the best
Acheteur Vérifié
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2/5
★★☆☆☆
Free return please and state more clearly that it has to come from so far
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your comment. All the details about refund and exchanges are available on the footer and your account. We remain at your disposal. Best regards, The Headict team
2/5
★★☆☆☆
Delivery time in Switzerland for 2 items.
Too long (more than 10 days).
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. As we are outside the EU, the parcel must systematically go through customs, which imposes this delay. Sincerely, The Headict team
2/5
★★☆☆☆
I did not receive the colors I requested
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] in order to proceed with the exchange. Kind regards, The Headict team
3/5
★★★☆☆
Miss the logo with name on the side
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your order. As mentioned on the webiste, you have to click on "TOE TE VOEGEN HANDTEKENING" before put items in your cart. Best regards, The Headict team
2/5
★★☆☆☆
I haven't received the right order and I haven't heard anything about what's going to happen next. I'm still waiting, but I'll try again.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We confirm that we have immediately taken into account your request to resolve the problem within 24 hours. Kind regards, The Headict team
3/5
★★★☆☆
Product unfortunately too small. Return procedure not clear and expensive (product must be sent back to France). On the website it says that you have to send an email and in response to the email after a few days I am referred to the same section on the website where it says that you have to send an email. Returns are still being processed so I cannot say anything about that.
Geverifieerde Koper
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3/5
★★★☆☆
The perceived quality of the product is disappointing. It's not the cap but the felt badge. Indeed, the crest was the main interest of this cap. It's extremely thin without relief, in a word more than disappointing for a product priced at 25. I'm extremely disappointed! I will not return the product as it was a gift from my children ...but I will not buy from your site again I
Acheteur Vérifié
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Answer from
HEADICT
Hello, We do our utmost to provide as many descriptions as possible on our product sheets and it is clearly stated that the cap ordered has a printed felt patch. https://www.headict.com/fr/24016-trucker-don-t-feed-the-bear.html Sincerely, The Headict team
3/5
★★★☆☆
Dissatisfied with the delivery but thanks to the site's customer service for doing what was necessary.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. We apologize for the delay. Kind regards, The Headict team
3/5
★★★☆☆
The cap was beautiful, but too big. I returned it to exchange for a size smaller. I am still waiting for that, will hopefully be fine. The return address appears to be in France. While ordering from Headict.co.uk.
Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
Geverifieerde Koper
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3/5
★★★☆☆
Have been waiting a day for nothing for delivery, had received an email saying my order would be delivered that day (Friday),, was only after the weekend, put in the bin, not even rang the bell. Very satisfied with the quick handling of my order though, and late delivery perhaps understandable due to Christmas rush.
Geverifieerde Koper
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3/5
★★★☆☆
I received the wrong helmet and the wrong size. I am very disappointed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
2/5
★★☆☆☆
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
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3/5
★★★☆☆
No information is given on the fact that the dollars are American dollars, even though I live in Canada. The monetary value is not adapted to the country, so it comes as a surprise when you have to pay more than indicated on the site, knowing that it asks you for your country of delivery and your province.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. The currency is indicated at the top left of your screen for a computer or tablet and at the top of the drop-down menu for a smartphone. We can confirm that "USD" is the correct currency. Sincerely yours, The Headict team
3/5
★★★☆☆
Poor-quality fabric already faded in places, poor-quality stitching too, many skipped stitches and quite a few threads sticking out. The logo on the side is not the same as the one shown on the website. Would not recommend.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your comment. It is surprising that a Brixton brand cap purchased 2 weeks ago is faded and untied. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
3/5
★★★☆☆
Nothing bad about the product itself, on delivery it was a 3 week wait
Geverifieerde Koper
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3/5
★★★☆☆
Does not have the centimetre sizes at Stetson
Acheteur Vérifié
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3/5
★★★☆☆
Item conforms to my expectations. Fast delivery.
Acheteur Vérifié
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3/5
★★★☆☆
No one knows where your products are made. When we go into a physical store, we can read on the label: "Made in NNN". Not on your website. That's a shame.
Acheteur Vérifié
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3/5
★★★☆☆
Dear Sir/Madam, my cap is actually a little too big so I would like a size smaller. I have looked a few now to see if I can exchange this but I can't find anything. How does this work? Kind regards, François Plaisier
Geverifieerde Koper
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2/5
★★☆☆☆
Hat for is too small for a man
Geverifieerde Koper
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Answer from
HEADICT
Dear, Thank you for your attention. You can send the product back. Please fin all the details on the link below. https://www.headict.nl/content/7-ruilen-en-retouren Best regards, The Headict team
3/5
★★★☆☆
Hello, I placed 2 orders on the same day, the first (2 caps) was delivered free of charge. The second I placed a few minutes later, the delivery was charged to me, impossible to integrate this 2nd order into the first. I still paid more than 100 euros.... I've just received my second order, a NY cap, and I notice that the NY logo is fraying...
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2/5
★★☆☆☆
Nothing to say about the delivery. My order arrived as expected. But the colors of the caps are not as described, the black for example looks like sky blue or dark gray.
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3/5
★★★☆☆
Classic New Era cap but too short around the ears (women's size?). I don't like the personalized embroidery at all. The finish of the embroidered letters looks rather cheap.
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3/5
★★★☆☆
Great product, good quality. A little expensive, but the delivery by the post office sucks! The letter carrier placed the parcel with the wrong person. It would be a good idea to use a private service which would be much faster and more efficient (TNT, DHL, UPS).
Acheteur Vérifié
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3/5
★★★☆☆
Delivery to the other end of my town instead of a nearby collection point, otherwise very good.
Acheteur Vérifié
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3/5
★★★☆☆
My buff was broken on arrival I hesitated a lot to send it back, but was reluctant to go through the hassle AND I was really looking forward to it so I just glued the hole and took it for granted, but too bad it wasn't seen
Geverifieerde Koper
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3/5
★★★☆☆
Everything is perfect at Headict, except for the delivery since my order was never delivered (change service provider (Colissimo)). A customer who was always very satisfied...
Acheteur Vérifié
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2/5
★★☆☆☆
Poor quality, no lining, super fragile waistband. Expected between 7 and 10 days delivery and finally 15 days, super...
Acheteur Vérifié
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2/5
★★☆☆☆
Bonjour je n'est toujour pas reçu ma cap la poste doit vous tenir au courant car je les et appelé pour leur dire que depuis le 17/07 toujour pas de colis merci romain cabaud
Acheteur Vérifié
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2/5
★★☆☆☆
I chose Colissimo delivery and it was impossible to evaluate the product as it never arrived ... I suspect that the problem is not with your site but with the service provider (who is often incompetent) but I'll take advantage of this review to see if any action on your part is possible.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. As indicated on the tracking link, your package could not be delivered and is in return shipper. We invite you to return to our customer service via [email protected] to confirm your delivery address. Kind regards, The Headict team
3/5
★★★☆☆
Bonjour a tous Je pensais trouver sur votre site qui m'a bien séduit des chapeaux de qualité (bailey spécialiste americain )qu'elle surprise et déception en découvrant provenance chine il serait important de le signaler. A product that can be found on any market in France for 30 euros.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. Most of our hats are indeed made in Asia. However, we remain at your disposal to guide you in your choices. Sincerely, The Headict team
3/5
★★★☆☆
One of the 2 caps delivered has a defect, I made a request to Customer Service, I had a quick return requesting photos (09/07) and since then nothing, despite a reminder. My email address: [email protected]
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. As indicated by email: New Era inserts a cardboard backing behind the back of the cap to hold the front of the cap in place during packaging. This means that the sweatband will drop during packing. However, it will return to its normal shape after being worn several times. Kind regards, The Headict team
3/5
★★★☆☆
Goods arrived without delivery note/invoice and return form
Verifizierter Käufer
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Answer from
HEADICT
Hello, to protect the environment, we do not send printed invoices and delivery bills. You can find your invoice in your customer account. You can also find the return form on our website at https://www.headict.de/content/7-ruckgabe-und-umtausch. If you have any questions or queries, our customer service team will be happy to help. Best regards from the Headict team.
3/5
★★★☆☆
Package not received.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Due to an incomplete delivery address, your parcel was dropped off at a relay point and was picked up on Monday 13th July. Kind regards, The Headict team
3/5
★★★☆☆
The item I ordered was initially not available. I was not informed of this. It was only when I asked that it was delivered - albeit a few weeks late. Nevertheless: THANK YOU!
Verifizierter Käufer
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Answer from
HEADICT
Hello, some products on our website say "Delivery within 14 days". These are products that we first have to reorder from the manufacturer. This is why it takes a little longer than usual. Best regards from the Headict team.
2/5
★★☆☆☆
Response by email to my requests on order tracking within 3 to 4 days Delivery to the deconfinement within 3 weeks. No information on order if no reminders. Shame.
Otherwise quality product. To be seen over time. 3 embroidered caps
Acheteur Vérifié
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3/5
★★★☆☆
Thank you
Acheteur Vérifié
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2/5
★★☆☆☆
Delivery very late, disappointed by the commercial gesture
Acheteur Vérifié
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2/5
★★☆☆☆
Very long delivery (no stock so waiting for supplier) Product quite different from the website photo Very quick refund, which is very positive.
Acheteur Vérifié
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3/5
★★★☆☆
Very good product, as described, but the price of delivery is too high and there's no offer of a free collection from a parcel relay. You have to make a margin .....
Acheteur Vérifié
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2/5
★★☆☆☆
The photo did not match the product.
Acheteur Vérifié
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2/5
★★☆☆☆
Unfortunately the first order took a very long time. The items I ordered were different in size so I had to return them. The postage was 13 and I was charged another 9 for the exchange and the associated new postage. The bottom line is. I have paid a total of 31 in postage costs for one order and one exchange and will order elsewhere in the future.
Verifizierter Käufer
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Answer from
HEADICT
Hello, according to our return conditions, the customer pays the return costs. As your address is in Austria and not in Germany, the shipping costs are considerably higher. However, we have covered the shipping costs for the exchange. It was not charged. Best regards from the Headict team.
3/5
★★★☆☆
Unique that my favorite stetson cap was still available to order from you guys. Shipped quickly, glad to receive it soon. I think it was sent with a DPD daughter and DPD is so bad in its service, that I 'found' my package by coincidence at a service point when I went by for another package...Both were not even offered at my home address, but dumped at the service point without notice.
Geverifieerde Koper
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3/5
★★★☆☆
DPD delivered the package to the wrong address. "At the neighbors" Only it's not my neighbors. It's a different street. This is not your fault, but the fault of DPD. Kind regards, Erik
Geverifieerde Koper
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3/5
★★★☆☆
The delivery did take a very, very long time.
Geverifieerde Koper
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3/5
★★★☆☆
I placed an order on May 17th and to this day I still haven't received anything even though it was a surprise to offer and they said it would take 7-10 days to arrive ... Disappointed .
Acheteur Vérifié
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3/5
★★★☆☆
I placed a first order and I was really extremely satisfied with my 2 caps and even my students want to order from me.
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
Acheteur Vérifié
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3/5
★★★☆☆
3 weeks late
Acheteur Vérifié
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3/5
★★★☆☆
Lousy delivery, but it's just like Colissimo Engraving and color are in line. On the other hand, average quality, especially on the back of the plastic cap, which isn't very comfortable.
Acheteur Vérifié
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3/5
★★★☆☆
Very good product good quality After I ordered two personalized caps and one of them arrived with a spelling mistake...
So I made a complaint and I'm still waiting for an answer...
Acheteur Vérifié
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3/5
★★★☆☆
Article fine. Organization poor.
Geverifieerde Koper
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2/5
★★☆☆☆
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
2/5
★★☆☆☆
Damaged caps Late delivery
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
2/5
★★☆☆☆
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
2/5
★★☆☆☆
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
Geverifieerde Koper
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3/5
★★★☆☆
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
Geverifieerde Koper
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3/5
★★★☆☆
Poor quality for 28 e
Acheteur Vérifié
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3/5
★★★☆☆
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
Acheteur Vérifié
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