9.4/10
★★★★★
based on 13049 published reviews

Latest negative customer reviews

1/5
★☆☆☆☆
I can only judge the delivery since I still haven't received it.
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Answer from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
1/5
★☆☆☆☆
I haven't received my order for over a week!
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Answer from HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
1/5
★☆☆☆☆
Nickel
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1/5
★☆☆☆☆
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
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Answer from HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
1/5
★☆☆☆☆
I haven't received my order and I've written to customer service twice, but they haven't replied.
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Answer from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
1/5
★☆☆☆☆
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
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Answer from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
1/5
★☆☆☆☆
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
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Answer from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
1/5
★☆☆☆☆
Delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
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Geverifieerde Koper
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1/5
★☆☆☆☆
I have not received my parcel
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Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
1/5
★☆☆☆☆
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
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Answer from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
1/5
★☆☆☆☆
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
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Answer from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
1/5
★☆☆☆☆
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
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1/5
★☆☆☆☆
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
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Answer from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
1/5
★☆☆☆☆
Aren't you able to provide the necessary information for customs clearance?
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Answer from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
1/5
★☆☆☆☆
Delivery more than a week late even though I paid the fast delivery supplement....
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Answer from HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
1/5
★☆☆☆☆
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
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Answer from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution 😉 Good day to you The Headict team
1/5
★☆☆☆☆
I have not received it yet greetings
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Geverifieerde Koper
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1/5
★☆☆☆☆
Disappointed I paid two caps never received
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Answer from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
1/5
★☆☆☆☆
Hello, I had ordered 2 caps... I've only received one so far... I'll grade as I should depending on how my problem is treated
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Answer from HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
1/5
★☆☆☆☆
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
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1/5
★☆☆☆☆
Package not received
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1/5
★☆☆☆☆
I never received my order
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Answer from HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team
1/5
★☆☆☆☆
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
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Answer from HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
1/5
★☆☆☆☆
I did not receive my order placed on April 20
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Answer from HEADICT
Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team
1/5
★☆☆☆☆
Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted. Can't give a full review, so far overall not too good.
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Geverifieerde Koper
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1/5
★☆☆☆☆
Order not received, and follow-up not efficient.
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Answer from HEADICT
As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team
1/5
★☆☆☆☆
Yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.
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Answer from HEADICT
We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team
1/5
★☆☆☆☆
I've never been delivered
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Answer from HEADICT
Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team
1/5
★☆☆☆☆
I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....
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Geverifieerde Koper
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1/5
★☆☆☆☆
I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon
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Answer from HEADICT
When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team