/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
3/5
★★★☆☆
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
3/5
★★★☆☆
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
3/5
★★★☆☆
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
2/5
★★☆☆☆
Not the right hat, not the right size (yet ordered the same size as usual)
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I had made a custom logo on the side of the cap .... Missing on delivery
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
It's not the cap I'd selected, nor the color or shape.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
A justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
Geverifieerde Koper
Translated review
2/5
★★☆☆☆
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
Goes better
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
3/5
★★★☆☆
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
Acheteur Vérifié
Translated review
3/5
★★★☆☆
After ordering it took quite a long time until delivery Ca 14 days.
Verifizierter Käufer
Translated review
Answer from
HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
3/5
★★★☆☆
Hat too small for a man
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Product not as described due to a badge that is not on the item.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
It turned out bigger than I thought. Would have preferred a ? Smaller model
Geverifieerde Koper
Translated review
3/5
★★★☆☆
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
Geverifieerde Koper
Translated review
3/5
★★★☆☆
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
3/5
★★★☆☆
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
I returned the package because the hat is too big.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
2/5
★★☆☆☆
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
3/5
★★★☆☆
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
Geverifieerde Koper
Translated review
3/5
★★★☆☆
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
Acheteur Vérifié
Translated review
3/5
★★★☆☆
I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at [email protected] and we'll get things sorted out ; -) Sincerely, The Headict team
3/5
★★★☆☆
Several orders and always too long a delivery time, especially during sales periods.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your loyalty. As indicated on the site, product customization takes 7 to 10 days in addition to shipping to Belgium. Sincerely yours, The Headict team
2/5
★★☆☆☆
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at [email protected] Kind regards, The Headict team
3/5
★★★☆☆
When you set a new delivery address, it would be good to respect it.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Preparation time too long (2 weeks)
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. As indicated on the website, 7 to 10 days are necessary for product customization. Each order is treated individually, personalized, cleaned and packaged before shipment. Best regards. The Headict team
3/5
★★★☆☆
I sent you back a cap for modification and you sent me back the same one without making the modification. I paid the colissimo for nothing. Sav not great I'm disappointed
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
Geverifieerde Koper
Translated review
2/5
★★☆☆☆
I had ordered a grey beanie and received a black one.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, thank you for your comment. Please contact our customer service department at [email protected] with photos of your dark heather beanie. Kind regards, The Headict team
3/5
★★★☆☆
A little disappointed with the last purchase, the size l is much larger and the shape is different from the hat I wanted and has a lack of ventilation so the straw remains very wet and deforms the hat.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Delivery took over 14 days.
Too bad.
Geverifieerde Koper
Translated review
3/5
★★★☆☆
3 hats ordered. 2 hats have a defect and the 3rd, the size indicated on the site does not correspond. Return coupon not respected because I wanted the exchange of a hat and avoid paying shipping again. Everything was refunded to me except the shipping costs of the return which should have been (see right INC) A voucher of 15 is offered to me but good more very desire to order.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
No 1-800 number and we trust that returns from Canada are very expensive.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
2/5
★★☆☆☆
The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
2/5
★★☆☆☆
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
3/5
★★★☆☆
Too bad shipping costs are yours if a cap does not fit or is not good, otherwise everything is done correctly and they are top products.
Geverifieerde Koper
Translated review
3/5
★★★☆☆
The products were as described and very pretty. On the other hand, express delivery was a useless extra cost with an unscrupulous carrier, a real shame.
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Nothing to report except that the cap adjustment is not great.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
Not happy , order not tiegekomen on name of den eede patrick
Geverifieerde Koper
Translated review
3/5
★★★☆☆
The size does not match, S-M is too large despite the sizes indicated on the site.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your comment. On each of our product pages, we provide a tool that allows you to measure your head size and order the right size. Best regards. The Headict team
2/5
★★☆☆☆
Late delivery and product not up to my expectations
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello and thank you for your order. As indicated on the site, 7 to 10 days are necessary for personalization and delivery. Your parcel was delivered 10 days after validation of your order and we have respected the embroidery requested. Sincerely, The Headict team
2/5
★★☆☆☆
Embroidery really very limit person of the incomprehensible soap I am left like that with defects on my cap really on Not even a commercial gesture to offer
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your order. As indicated, the embroidery is done on already assembled caps and not flat. Slight lumps may therefore appear under the mesh. Please do not hesitate to contact us. Sincerely, The Headict team
3/5
★★★☆☆
Product was a "Stetson Trilby hat. Completely as described and well packed. The site promised a delivery date of max 3 days after purchase but this only arrived a week later. Replying to emails then with a comment regarding delivery date is apparently in its infancy.
Geverifieerde Koper
Translated review
3/5
★★★☆☆
Very disappointed with my purchase. The finish is mediocre. The logo was disjointed...
I do not recommend
Acheteur Vérifié
Translated review
Answer from
HEADICT
Thank you for your order. Please do not hesitate to contact our customer service via [email protected] Have a nice day! The Headict team
3/5
★★★☆☆
I can understand that shipping costs are charged to the customer for an item they don't buy, but paying 16.5 euros to replace it because it's not the right size, that sticks in my craw.
Having already bought a hat in size M, I went back for the same size, alas it wasn't the same brand.
Acheteur Vérifié
Translated review
Answer from
HEADICT
Hello and thank you for your loyalty. We had contacted you in order to take the return at our expense as a token of your loyalty. However, you had already returned the package to us. We therefore proceeded to a full refund and generated a credit code. Best regards. The Headict team
3/5
★★★☆☆
The quality of the cap is awful for its price ... Plastic strap pfffff
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
I am sorry, but I did not receive the product I ordered from the web shop, at least the color pattern was completely different than shown in the web shop.Meanwhile, the 'wrong' product delivered has been returned. My complaint about this was simply dismissed with the statement; "We confirm it is the good item. I wonder if something will be done about this.
Geverifieerde Koper
Translated review
3/5
★★★☆☆
According to Headict, the delivery was going to take 5-6 days. What I did not know and found very unfortunate is that it took almost three times as long. It came from France which apparently takes a very long time.... Was useful to know that you order in Dutch, (the contact in English) and the tracking code completely in French. Contact did take very long, as did the delivery. Cap was otherwise super
Geverifieerde Koper
Translated review
3/5
★★★☆☆
Disappointing color
Acheteur Vérifié
Translated review
3/5
★★★☆☆
Delivery a little long. What's more, the deliveryman made no attempt to show us the parcel, simply leaving it on the floor in front of the janitor's lodge. The items are of very good quality. And I had no contact with customer service.
Acheteur Vérifié
Translated review
2/5
★★☆☆☆
Nothing to say
Acheteur Vérifié
Translated review