/10
★★★★★
based on 13275 reviews published
★★★★★
based on 13275 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Back
Acheteur Vérifié
Translated review
2
/5
★★☆☆☆
Low quality material! Not good at all
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. We can confirm that the 3 caps you ordered are from the latest New Era collection, the world leader in caps. Sincerely, The Headict team
3
/5
★★★☆☆
Shipping is not trackable and takes longer than a week, but product is fine.
Geverifieerde Koper
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2
/5
★★☆☆☆
Description of the beret on the website is different from what I received... Disappointed
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order! Please do not hesitate to contact our customer service department at [email protected] so that we can offer you a solution. Kind regards, The Headict team
3
/5
★★★☆☆
Quality seems to be a little less of statson thin material
Geverifieerde Koper
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3
/5
★★★☆☆
Size large!
Acheteur Vérifié
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2
/5
★★☆☆☆
No return service
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for the comment. Please find all the details about exchange and returns on the footer and your account. We remain at your disposal. The Headict team
3
/5
★★★☆☆
The problem is that delivery times are not met. You announce on the site "product available", within 48 hours. Then, when you place your order on the site (March 4), they announce 10 days which turn into 2 weeks (parcel available on March 19). On the other hand, if you deliver in 15 days, say so clearly! Otherwise, you'll lose customer confidence.
Acheteur Vérifié
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3
/5
★★★☆☆
Hello, I'm not one to complain, but being a cap fan, I'd like to tell you that the one I ordered was poorly designed (embroidery poorly done). Personally, I'd have preferred a little more depth...
I hope my comment will help. All the best
Acheteur Vérifié
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2
/5
★★☆☆☆
Free return please and state more clearly that it has to come from so far
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for your comment. All the details about refund and exchanges are available on the footer and your account. We remain at your disposal. Best regards, The Headict team
2
/5
★★☆☆☆
Delivery time in Switzerland for 2 items.
Too long (more than 10 days).
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. As we are outside the EU, the parcel must systematically go through customs, which imposes this delay. Sincerely, The Headict team
2
/5
★★☆☆☆
I did not receive the colors I requested
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] in order to proceed with the exchange. Kind regards, The Headict team
3
/5
★★★☆☆
Miss the logo with name on the side
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for your order. As mentioned on the webiste, you have to click on "TOE TE VOEGEN HANDTEKENING" before put items in your cart. Best regards, The Headict team
2
/5
★★☆☆☆
I haven't received the right order and I haven't heard anything about what's going to happen next. I'm still waiting, but I'll try again.
Acheteur Vérifié
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Answer from HEADICT
Hello, We confirm that we have immediately taken into account your request to resolve the problem within 24 hours. Kind regards, The Headict team
3
/5
★★★☆☆
Product unfortunately too small. Return procedure not clear and expensive (product must be sent back to France). On the website it says that you have to send an email and in response to the email after a few days I am referred to the same section on the website where it says that you have to send an email. Returns are still being processed so I cannot say anything about that.
Geverifieerde Koper
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3
/5
★★★☆☆
The perceived quality of the product is disappointing. It's not the cap but the felt badge. Indeed, the crest was the main interest of this cap. It's extremely thin without relief, in a word more than disappointing for a product priced at 25. I'm extremely disappointed! I will not return the product as it was a gift from my children ...but I will not buy from your site again I
Acheteur Vérifié
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Answer from HEADICT
Hello, We do our utmost to provide as many descriptions as possible on our product sheets and it is clearly stated that the cap ordered has a printed felt patch. https://www.headict.com/fr/24016-trucker-don-t-feed-the-bear.html Sincerely, The Headict team
3
/5
★★★☆☆
Dissatisfied with the delivery but thanks to the site's customer service for doing what was necessary.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your comment. We apologize for the delay. Kind regards, The Headict team
3
/5
★★★☆☆
The cap was beautiful, but too big. I returned it to exchange for a size smaller. I am still waiting for that, will hopefully be fine. The return address appears to be in France. While ordering from Headict.co.uk.
Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
Geverifieerde Koper
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3
/5
★★★☆☆
Have been waiting a day for nothing for delivery, had received an email saying my order would be delivered that day (Friday),, was only after the weekend, put in the bin, not even rang the bell. Very satisfied with the quick handling of my order though, and late delivery perhaps understandable due to Christmas rush.
Geverifieerde Koper
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3
/5
★★★☆☆
I received the wrong helmet and the wrong size. I am very disappointed.
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
2
/5
★★☆☆☆
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
2
/5
★★☆☆☆
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
Acheteur Vérifié
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3
/5
★★★☆☆
No information is given on the fact that the dollars are American dollars, even though I live in Canada. The monetary value is not adapted to the country, so it comes as a surprise when you have to pay more than indicated on the site, knowing that it asks you for your country of delivery and your province.
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order. The currency is indicated at the top left of your screen for a computer or tablet and at the top of the drop-down menu for a smartphone. We can confirm that "USD" is the correct currency. Sincerely yours, The Headict team
3
/5
★★★☆☆
Poor-quality fabric already faded in places, poor-quality stitching too, many skipped stitches and quite a few threads sticking out. The logo on the side is not the same as the one shown on the website. Would not recommend.
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your comment. It is surprising that a Brixton brand cap purchased 2 weeks ago is faded and untied. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
3
/5
★★★☆☆
Nothing bad about the product itself, on delivery it was a 3 week wait
Geverifieerde Koper
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3
/5
★★★☆☆
Does not have the centimetre sizes at Stetson
Acheteur Vérifié
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3
/5
★★★☆☆
Item conforms to my expectations. Fast delivery.
Acheteur Vérifié
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3
/5
★★★☆☆
No one knows where your products are made. When we go into a physical store, we can read on the label: "Made in NNN". Not on your website. That's a shame.
Acheteur Vérifié
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3
/5
★★★☆☆
Dear Sir/Madam, my cap is actually a little too big so I would like a size smaller. I have looked a few now to see if I can exchange this but I can't find anything. How does this work? Kind regards, François Plaisier
Geverifieerde Koper
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2
/5
★★☆☆☆
Hat for is too small for a man
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for your attention. You can send the product back. Please fin all the details on the link below. https://www.headict.nl/content/7-ruilen-en-retouren Best regards, The Headict team