/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.
Verifizierter Käufer
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Answer from
HEADICT
Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.
3/5
★★★☆☆
Paying via IDEAL was difficult
Geverifieerde Koper
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2/5
★★☆☆☆
I am very very disappointed because I ordered a hat (which is very beautiful) for a birthday gift. I asked for tnt delivery to be delivered on Saturday 24th August. The parcel was supposed to be delivered on the 24th according to the delivery service. I waited for it all day. I stayed by my tenephone all day but the delivery man never came. The gift arrived 2 days later
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We have contacted the carrier TNT and it did not respect the service provided, we apologize. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Following a model error, it was not possible for me to see the final order, customer service was not helpful.
Acheteur Vérifié
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Answer from
HEADICT
As indicated in our conversation, in the customization module you can select the front, side and back view of your cap. As soon as you add it to your basket, a visual with a description is displayed, followed by the one in your basket. You therefore have three opportunities to check your personalization before purchasing. Sincerely, The Headict team
3/5
★★★☆☆
The second NY cap ordered is a fake, a countermark ;((((((
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Please be aware that the resale of counterfeits is illegal and that the caps received are both New Era. Please do not hesitate to contact our customer service via [email protected] for any further information. Sincerely, The Headict team
3/5
★★★☆☆
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
Acheteur Vérifié
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3/5
★★★☆☆
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
3/5
★★★☆☆
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
Acheteur Vérifié
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3/5
★★★☆☆
Plus shipping costs
Acheteur Vérifié
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3/5
★★★☆☆
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Perfect site but delivery with TNT group just horrible
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
3/5
★★★☆☆
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
Verifizierter Käufer
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Answer from
HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
2/5
★★☆☆☆
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
Acheteur Vérifié
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3/5
★★★☆☆
I like the product. Delivery problem but due to Tour de France
Acheteur Vérifié
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3/5
★★★☆☆
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
3/5
★★★☆☆
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
I ordered 2 caps and only received one.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
3/5
★★★☆☆
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
Geverifieerde Koper
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3/5
★★★☆☆
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
Acheteur Vérifié
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3/5
★★★☆☆
Logo stitching added not well finished
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
Geverifieerde Koper
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2/5
★★☆☆☆
Fun and games
Acheteur Vérifié
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3/5
★★★☆☆
Following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
Acheteur Vérifié
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Answer from
HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
2/5
★★☆☆☆
Product is slower than this survey Haven't received a package yet, when will the package arrive?
Geverifieerde Koper
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3/5
★★★☆☆
Delivered one day late.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
2/5
★★☆☆☆
The color does not match, quality of the fabric is poor. Lots of stitching errors.Only positive is the delivery time.I will not order here again, have to pay 45,- for something worth about 15-20,-.
Geverifieerde Koper
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2/5
★★☆☆☆
Bad experience. Personalized item was way too small. Tried to contact but send no response and leave me with it. Bad.
Geverifieerde Koper
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3/5
★★★☆☆
It's difficult to comment on a product that hasn't yet been received...
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. Your parcel has been shipped, but it is common for deliveries to Switzerland (outside the EU) to be held in customs for 24 to 72 hours. Sincerely, The Headict team
3/5
★★★☆☆
Hello , deplorable delivery service Invoiced at home and forced to pick it up at a relay point ... . Too bad
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your feedback. We have contacted TNT and they have confirmed that you were absent during the initial delivery. As the parcel is delivered against signature, it is left at a relay point if the recipient is absent. Sincerely, The Headict team
2/5
★★☆☆☆
Paid for tnt delivery to pick it up at a relay 20km from my home.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your feedback. We have contacted TNT and we note that they did not respect the planned service, we apologize for this, the shipping costs have of course been refunded. Sincerely, The Headict team
3/5
★★★☆☆
Hello, I give a bad mark for the delivery because the package arrived very damaged and shows the goods. The strapping is very loose. Perhaps an attempted theft. Fortunately, the beret was inside. Sincerely
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. It is indeed possible that your package was damaged in transit. We have informed the postal service. Sincerely, The Headict team
3/5
★★★☆☆
The parcel in the letterbox was opened, the product was inside but I don't know if there was anything else like an invoice or an advert.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Your parcel should not have been damaged and we apologize for this. The postal services have been informed and you have of course been reimbursed for the postage costs. We would also like to inform you that no advertising or invoices were included in the parcel, as these documents are only sent by e-mail. Sincerely, The Headict team
3/5
★★★☆☆
Cap ordered on April 17, received on May 4. This is not serious, the delivery time announced on the site for this type of order was 4/5 days.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your feedback. As indicated on the site, personalized products require 7 to 10 days for delivery. However, it is true that the postal services were delayed before delivery and we apologize for this. We have, of course, refunded your postage costs. Sincerely, The Headict team
2/5
★★☆☆☆
I received the wrong item. Chicago bulls cap with NY link.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. It is indeed possible that an inversion of article took place with the preparation of order. Our customer service will contact you shortly. Sincerely, The Headict team
3/5
★★★☆☆
Very disappointed, I wanted a text in Japanese, on the home page it appeared "????". But on the order form my text was in Japanese, so I didn't worry about it. I called the after-sales service, but unfortunately they can't do anything with the visual. Very disappointed, especially for the price paid.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We can confirm that some typographies do not include certain characters or numbers, and it is of course the visual of the personalization module that prevails. Sincerely, The Headict team
3/5
★★★☆☆
-Product descriptions to be improved to obtain more information. (length of visor for caps or height of head, precision if there is an adjustment at the back of the cap, photos of the inside and 360°...) -No tab dedicated to care and storage accessories -No even size for Stetson caps at least -Paying returns.
Acheteur Vérifié
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2/5
★★☆☆☆
I really liked the online store, but my delivery has been waiting for a week. not ok
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. Your personalized cap was ordered on 9.4.18, shipped on 13.4.18 and delivered on 21 April. Unfortunately, the shipping took a little longer than usual, but the delivery was made within 10-14 days as stated on our site. Best regards from the Headict team.
3/5
★★★☆☆
The size is larger than my other caps, which are then too big.
Acheteur Vérifié
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2/5
★★☆☆☆
Asked on the 15th to evaluate a product that is still undelivered on the 16th Shipping costs 5.50 Disappointed
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your feedback. Your order was placed on 06/04 and delivered on 16/04. As indicated on the site, personalized products require 7 to 10 days before delivery. Sincerely, The Headict team
3/5
★★★☆☆
Just a day late
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. Please note that the Colissimo delivery times announced on the site are "from". Only TNT 24h delivery is guaranteed. Sincerely, The Headict team
3/5
★★★☆☆
Paying for delivery, more expensive to be delivered on Saturday and only receive the items the following Wednesday is unacceptable. Very disappointed with the delivery.
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. We have contacted the TNT carrier and they did not deliver as planned. We apologize for this. The delivery costs were immediately refunded. Sincerely, The Headict team
3/5
★★★☆☆
Package arrived 2 days later than on order confirmation
Acheteur Vérifié
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Answer from
HEADICT
Hello, As indicated on the site, delivery dates are announced "from" and we cannot guarantee a delivery date outside the E.U. The package may be held in customs for inspection. Sincerely, The Headict team
3/5
★★★☆☆
Returns very complicated
Verifizierter Käufer
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3/5
★★★☆☆
I ordered two snapbacks... the delivery was fast but one of the caps is very creased. This should not happen with such an order. Anyone who wears caps knows that creases don't work at all.
Verifizierter Käufer
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Answer from
HEADICT
Hello, we pack our caps with the utmost care. Should one of your caps be damaged during transportation, please do not hesitate to contact us at [email protected]. Best regards from the Headict team.
3/5
★★★☆☆
Everything's fine, but the cap I bought doesn't fit. It's too deep.
Acheteur Vérifié
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2/5
★★☆☆☆
I received a message that my payment had failed, while,the amount was debited. I received two replies, fast by the way, that the payment had failed. I still have not received anything, although I was promised that the cap was sent......I will wait and see.
Geverifieerde Koper
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3/5
★★★☆☆
The color of the hat ordered does not match the color shown on the website.
Acheteur Vérifié
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Answer from
HEADICT
Hello, In case of error on our part, we invite you to contact our customer service via [email protected] and apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
I sent an email the same day or the day after the order for a small change. I'm still waiting for a reply ...
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We took your e-mail into account and replied on 28/02 at 10:58 am. This one may have gone to SPAMS? Sincerely, The Headict team
3/5
★★★☆☆
Difficult to know the right size since the choice goes by 2 sizes (example l 58/59 xl60 /61) knowing that the return is paying. these two points are thus to be improved; Cordially,
Acheteur Vérifié
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2/5
★★☆☆☆
I made an exchange because the bowler hat was too small and now I've just received the parcel and the big joke is that you've delivered a top hat when I asked for the same bowler hat in a larger size. I'm not going to pay delivery charges again because you've sent me the wrong product. What solution do you suggest?
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. You will be contacted today by our customer service department. Sincerely, The Headict team
3/5
★★★☆☆
Delivery last Thursday, ordered the Friday before, track and tracing does not/barely works.
Geverifieerde Koper
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3/5
★★★☆☆
Delivery announced for Feb 14. The deliveryman claims to have given the parcel to the janitor of my building against signature on Feb 15 when the lodge was closed...following my call the deliveryman launched an inquiry...my parcel was finally delivered on Feb 17 without further information or apology.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We have contacted the postal services to pass on the information. However, the shipping method chosen (Colissimo) announces a delivery date "from". This does not guarantee a delivery date. Sincerely, The Headict team
3/5
★★★☆☆
I chose the 48h home delivery and therefore paid 3 euros more for nothing since order made on Thursday morning received the following Monday ... announced for Saturday. Apart from that, the product is perfect.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. Each of our delivery methods includes the mention "from" and the delivery of your package was indeed announced "from Saturday". We only guarantee TNT 24h delivery. Sincerely, The Headict team
2/5
★★☆☆☆
I paid an extra 10 euros for home delivery, and it arrived at a relay point. So I had to pick it up there instead of having it delivered directly to moivu, which I paid for. I would like to be reimbursed for the delivery costs.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We would like to confirm that your order was not delivered by TNT and would like to apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
The cap is fine, but the embroidery is of very poor quality.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your feedback. In the event of a defect that we have overlooked, please contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Product is really bad. I paid almost 50 euros for a cap whose text on the side is crooked. The text on the front is as much as twice the size as the example indicated during ordering. I deliberately chose small font because it is now too conspicuous. The color text on the cap is also totally different than on example. Would like to come to a solution. Regards karlijn
Geverifieerde Koper
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3/5
★★★☆☆
Bought hat from high life . Already have 3 holes on the inside and that within 2 weeks
Geverifieerde Koper
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2/5
★★☆☆☆
Hat received with a defect, the mails were undone on one spot making a hole the size of a 2 coin, sending the item back would have cost me more than having it repaired by myself. Last time I order clothes online. Delivery on time RAS.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. We look forward to hearing from you and in the event of a similar problem, please contact our customer service department at [email protected] or 0450458002. Sincerely, The Headict team
2/5
★★☆☆☆
Items are often not available in different sizes, and the desire to satisfy the customer is rather weak (there's no enthusiasm for finding a solution to a size/head size problem like the one I encountered recently).
Acheteur Vérifié
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Answer from
HEADICT
Hello, We had indeed informed you that following your exchange request of 06/12, the cap requested in size S was no longer available. This product belongs to a past collection and is no longer produced. Sincerely, The Headict team