/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I ordered a cap with my own lettering. The lettering was to be engraved. The leather emblem was not sewn in the middle and the engraving was unclean and some letters were illegible. Unfortunately, I was very disappointed. I had expected much more.
Verifizierter Käufer
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Answer from
HEADICT
Hello, it looks like we have overlooked something. We apologize for the oversight. Please contact customer service at [email protected] and send us a picture so that we can resolve the matter to your satisfaction. Best regards, Your Headict Team
3/5
★★★☆☆
Received quickly but immediately returned the arti Did not correspond to the photo the color was different
Acheteur Vérifié
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2/5
★★☆☆☆
I didn't receive one item of my order ... the one I was waiting for the most. The personalized hat ... at 30 ...
Acheteur Vérifié
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Answer from
HEADICT
Hello, we have contacted the postal services and your parcel was announced as delivered on 08/12. Have you still not received anything? If so, please contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Not satisfied
Acheteur Vérifié
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3/5
★★★☆☆
The Barts hats I ordered are fine, but I'm extremely disappointed by the personalized cap. It looks really cheap. The finish is not nice and the final result is not good enough. For the price I paid, I was expecting an impeccable product like the New Era ones. My Christmas present is a failure My brother will never wear it
Acheteur Vérifié
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Answer from
HEADICT
Hello, The cap has probably been overlooked while preparing the order. We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
1) too long delivery, 2) hat I had to change a little, 3) satisfactory. many thanks
Verifizierter Käufer
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3/5
★★★☆☆
Delivery Nil
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have contacted the Belgian postal services and it took two delivery attempts before the correct one was delivered, due to difficult access to the delivery address. We apologize for the inconvenience. Sincerely, The Headict team
2/5
★★☆☆☆
Shameful Dear, no customer service and defective item and poor quality.
In process of refund with paypal
Acheteur Vérifié
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Answer from
HEADICT
Hello, You contacted us by e-mail on 22/11 at 16h58 and a reply was sent to you at 17h09. The e-mail may have gone into SPAMS? Sincerely, The Headict team
2/5
★★☆☆☆
I received a patchwork gapette different from those shown in the picture. Customer service will tell you that it's the model that wants it that way and will offer you a refund when you want a cap ... Hardly understandable, especially if you're not told before you buy that the orange and blue cap you ordered is in fact yellow and green.
Acheteur Vérifié
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Answer from
HEADICT
Hello, the "Patchwork" models are different for all brands. The locations, materials and patterns of the different patches will vary from one model to another. Sincerely, The Headict team
2/5
★★☆☆☆
I'm still waiting for my delivery and I can't get any information about the delivery of my item by collisimo. We have to take into consideration that the customer needs to be reassured about his purchase, because he is the lifeblood of the company.
Acheteur Vérifié
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Answer from
HEADICT
Hello sir, An e-mail from Colissimo was sent to you the day before your notice to inform you that your hat had been dispatched, along with your tracking link. We have also contacted the postal services and your parcel is on its way to you and should be delivered shortly. Sincerely, The Headict team
2/5
★★☆☆☆
A little disappointed at the end of the first day of use of my beanie, the threads are starting to come off as if it was hooked on something when it wasn't. The stitching threads on the custom leather are also coming off. The stitching threads on the personalized leather are also coming off. Very nice but very disappointed with the quality for the price and delivery time. Shame...
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
I ordered this beanie on Tuesday 07/11 morning. The quickest (and cheapest) way was to pick it up at the store because the website indicated: to be collected on Wednesday 08/11. I showed up in the evening on rue filaterie (with the 3 children after having struggled 15min to find a place) and the little lady replied: "ah well no I don't have your bonnet I'm delivered on Tuesday and Friday".
Acheteur Vérifié
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HEADICT
Hello, We apologize for the inconvenience. We do indeed indicate availability "as of", which is why each customer is contacted by telephone as soon as the order is available in store. Sincerely, The Headict team
3/5
★★★☆☆
Delivery always takes longer than you say. I am very sorry but I think it is worth the wait
Geverifieerde Koper
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3/5
★★★☆☆
The hat and cap were way too big, forcing me to return my order. This cost 16.40, which is way too much in my opinion for an online store. Hopefully you guys will do something with these comments.
Geverifieerde Koper
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3/5
★★★☆☆
A little expensive for my taste.
Acheteur Vérifié
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3/5
★★★☆☆
The concept is fine, but the cap's finish isn't very nice.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap was overlooked during the preparation of your order. Please contact customer service at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
I don't know what happened with the delivery but the cap is totally spoiled and doesn't look good. i'm really a bit disappointed that it was delivered in a thick envelope instead of a package.
Verifizierter Käufer
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Answer from
HEADICT
Hello, your cap was sent in a parcel as usual. It is possible that your parcel was opened, checked and repackaged by customs in Switzerland. We apologize for the inconvenience. You are welcome to contact our customer service ([email protected]) and send us a picture. Best regards - Your Headict Team.
2/5
★★☆☆☆
I ordered two Stetson hats at 70 pieces. Received in one box, I would have liked to have two. And the return for size change is at the customer's expense. Few sites still charge for returns. I find this even worse on products priced at 70.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Stetson boxes can hold up to three "Trilby" hats. You will have to pay for the return shipment. In case of exchange, the second shipment will be free of charge. Sincerely, The Headict team
3/5
★★★☆☆
Size not respected
Acheteur Vérifié
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Answer from
HEADICT
Hello, you have selected a size 7 3/4 or 61.5 cm head size. Would you like to make a return? If so, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
I was looking for a hat without back adjustment. The photo of the one I ordered matched what I was looking for, especially since I had to choose a size and upon arrival... Back adjustment. 30 for nothing.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service via [email protected] if you wish to make an exchange. Sincerely, The Headict team
2/5
★★☆☆☆
Return postage paid by customer Poor after-sales service
Acheteur Vérifié
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Answer from
HEADICT
Hello, We confirm that return shipping costs are at the customer's expense. We offer the second shipment in case of exchange and shipping costs are automatically offered to you in metropolitan France from 75 of purchase. Sincerely, The Headict team
3/5
★★★☆☆
A serious company, both in terms of delivery and choice, but I have one big problem concerning the return option. Beyond the fact that the return is at our expense, the fact of printing a sheet to be filled in by hand seems totally archaic. This point needs to be reviewed. And maybe propose a return in point Relay? Otherwise nothing to say about the sales service itself.
Acheteur Vérifié
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3/5
★★★☆☆
I received my cap yesterday and the NHL label is already peeling off.
Acheteur Vérifié
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Answer from
HEADICT
Hello, After checking your order, the cap you ordered is from Patagonia, so it won't have any Team NHL, NFL, ... stickers. Sincerely, The Headict team
3/5
★★★☆☆
Very slow delivery for the price of the caps I paid.
Acheteur Vérifié
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Answer from
HEADICT
As indicated on the site, personalized products require 7 to 10 days, whether for embroidery or leather engraving. It is also possible that your parcel is held up in customs, as is generally the case for French overseas departments and territories. Sincerely, The Headict team
3/5
★★★☆☆
I had a problem ordering my personal caps due to incorrect settings in the personalization software and in the end I have no commercial proposal to rectify the error other than to return the caps and pay the difference. I don't find this very commercial and professional.
Acheteur Vérifié
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Answer from
HEADICT
Hello, As indicated in our e-mail exchange, we have confirmed that you have not validated the personalization option. In order to rectify this, we suggested that you return your order to our workshops in order to provide this option against payment of the difference. We have received no reply. Sincerely, The Headict team
3/5
★★★☆☆
The item which I ordered was delivered within a few days. However, because the size did not fit correctly I returned the article. That procedure resulted in high shipping costs and the package had to be sent to France by registered mail with Track and Trace code. The return communication was in English, the payment is still pending.
Geverifieerde Koper
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2/5
★★☆☆☆
40 a poor quality cap....
Acheteur Vérifié
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Answer from
HEADICT
Hello, We pay particular attention to the personalization of our caps. If this does not meet your expectations, please contact customer service at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Hello, I'm a little disappointed with the quality of one of the caps, in terms of the fabrics used and the finish. I don't know if it's because it's made in china, but I own 4 "Stetson" caps and it's the first time I've had a "made in china" cap. The others were made either in Germany or Bulgaria and are of much better quality.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Depending on the shape of the product and the materials used, the countries of manufacture will vary from Europe to Asia, although brands like Stetson will prefer to manufacture in Europe. Sincerely, The Headict team
3/5
★★★☆☆
Textile visiere mal tendus .
Embroidery quality very average.
Decus for a product at 40E.
I was going to make a series of 10 but I think I'll wait for better quality.
Acheteur Vérifié
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Answer from
HEADICT
Hello, the suede fabric is indeed placed on a visor already assembled (cardboard or plastic), it may however be that the cap has passed under our vigilance at the preparation of the order in which case we apologize. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
3/5
★★★☆☆
The size of the hat I received does not match the size I ordered. I ordered a size 55 and the hat I received is at least a size 58. Much too big. I will return my order. Best regards.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We apologize for the inconvenience. We will immediately proceed to an exchange, you have just been contacted by our customer service via e-mail. Have a nice day, Sincerely, The Headict team
2/5
★★☆☆☆
The product photo did not match the product. A great disappointment.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Most of the photos on this site are supplied by the brands represented. However, it's possible that a pantone is changed during the course of a collection, in which case it's no longer under our control. In this case, please contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Hat sent in wrong size. Customer service very slow and extremely uncooperative. To be avoided.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We had indeed noticed the size error when your package was shipped. As soon as we read your e-mail, we put in place the necessary procedure for the exchange, the shipment of a new hat and the reimbursement of shipping costs. Sincerely, The Headict team
3/5
★★★☆☆
Shipping costs at the customer's expense, for a return, I find that expensive.
Acheteur Vérifié
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3/5
★★★☆☆
Read mail of 21/7/2017 thank you
Acheteur Vérifié
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Answer from
HEADICT
Hello, there was indeed a change of size in the preparation of the order, please excuse us for the gene caused. We will of course send you a return label and proceed with a new shipment. Sincerely, The Headict team
3/5
★★★☆☆
Another hat too big , on 3 orders two are not the right size . I won't be ordering from headict again.
Acheteur Vérifié
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Answer from
HEADICT
Hello, our customer service is at your disposal via [email protected]. Please do not hesitate to contact us for any information you may require to facilitate your orders. If you wish, we can send you cork bands to adjust the size of your hats. Sincerely, The Headict team
2/5
★★☆☆☆
Delivery: - for the fact that it is delivered from France it was relatively fast Goods: - Snapback is significantly higher than e.g. the model from New Era, so does not fit me In addition, my gray cap had a green tag on the bottom, which was not apparent in the ordering process Customer service: - no contact, therefore not rated average
Verifizierter Käufer
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Answer from
HEADICT
Hello, our snapback models are the same size and shape as the New Era snapback. Some models have a green underside, this information is mentioned in the description of the cap.
3/5
★★★☆☆
Wrong hat size no stock in my size..return at my expense
Acheteur Vérifié
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Answer from
HEADICT
Hello, as the hat initially selected was a victim of its success, stocks are effectively sold out. However, you can select another item, a credit code valid for one year on the entire site or a refund of your order. Sincerely, The Headict team
2/5
★★☆☆☆
The deliveryman didn't even look for my name on the letterbox and told me he couldn't find it, even though it was there. He also didn't mention sending a collection slip by e-mail. It's a pity because I could have avoided waiting for the receipt by post.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We confirm that your delivery address has been filled in accurately and in detail and it is not normal that the letter carrier did not find your letterbox. We apologize for the inconvenience, but the shipping costs have been refunded. Sincerely, The Headict team
2/5
★★☆☆☆
Only half of the caps are labeled....
Verifizierter Käufer
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Answer from
HEADICT
Hello, the texts on the side or back are options. It is necessary that you click on Add text(6,00) so that these are confirmed. You have ordered a cap with only one text on the front and we have embroidered it.
2/5
★★☆☆☆
What can I say ... I'm still waiting for my products after 2 weeks of ordering with no response from after-sales service.
Acheteur Vérifié
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Answer from
HEADICT
Hello, all e-mails from our customers are systematically processed and after checking we have replied to your requests, they may be in SPAMS? As indicated on the website, your hat was ordered directly from Stetson, which explains the longer-than-usual delivery times. Sincerely, The Headict team
2/5
★★☆☆☆
There were wrong sizes on the hat I wanted to order so it didn't fit. If I returned it again to get my money back I had to pay shipping costs again (shipping costs to send it to France, by the way). Furthermore, the response to my emails is short. Bad service.
Geverifieerde Koper
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3/5
★★★☆☆
I found my parcel left outside. Luckily one of my roommates picked it up before the rain, but more importantly, before a rain check. Otherwise very pleased with the product
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. We have contacted the postal services to send them the information as this method of delivery is obviously unsuitable. Sincerely, The Headict team
3/5
★★★☆☆
DELIVERY TIME TOO LONG
Acheteur Vérifié
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Answer from
HEADICT
Hello, As indicated on the site, product personalization takes 7 to 10 days. These days are necessary for embroidery or engraving, as well as for order preparation and shipping. Sincerely, The Headict team
2/5
★★☆☆☆
Information requested. Fobbed off with return form
Geverifieerde Koper
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3/5
★★★☆☆
You give the wrong information on the size guide.
You advise us to round up to the next size up, when it's actually below, and we have to pay for returns. It's getting expensive for a hat.
Acheteur Vérifié
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Answer from
HEADICT
Hello, we recommend that you round up the size of your headgear by one unit. However, you should be aware that size differences vary from 1.5 to 2 cm depending on the brand. Please also note that we offer a second shipment in the event of an exchange. Sincerely, The Headict team
2/5
★★☆☆☆
The hat is way too small. 'Adaptable' is obviously to be taken with a very large grain of salt. Nor can I return it because it happened to be a bargain.
Geverifieerde Koper
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3/5
★★★☆☆
Hello Sir/Madam, I did not receive my parcel, my Belgian letter carrier would have given the notice of passage to another home, and this other person has been removed your package and set appropriate. Good day I sent you an e-mail yesterday concerning this unfortunate story........
Acheteur Vérifié
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3/5
★★★☆☆
I am waiting for return shipment , taking very long
Geverifieerde Koper
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3/5
★★★☆☆
I ordered a PANAMA size L and received a PANAMA size XXL, so I sent it back by Collissimo and I'm looking forward to you sending me back a PANAMA size L. I'll take the liberty of making a new assessment at that time.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have received your return and apologize for the inconvenience. It was indeed an error on our part when preparing the order. We have dispatched the correct hat and refunded 30% of your order. Sincerely, The Headict team
3/5
★★★☆☆
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
2/5
★★☆☆☆
I am very disappointed with the returns service.
Verifizierter Käufer
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2/5
★★☆☆☆
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
Geverifieerde Koper
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2/5
★★☆☆☆
Super poor quality caps and poor return service
Geverifieerde Koper
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Answer from
HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
2/5
★★☆☆☆
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
Acheteur Vérifié
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Answer from
HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
2/5
★★☆☆☆
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
Acheteur Vérifié
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Answer from
HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
3/5
★★★☆☆
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
Acheteur Vérifié
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Answer from
HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
3/5
★★★☆☆
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
Acheteur Vérifié
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Answer from
HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
3/5
★★★☆☆
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
3/5
★★★☆☆
The font on the cap face is not the same as the one ordered on the website...
Acheteur Vérifié
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Answer from
HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team