/10
★★★★★
based on 13049 published reviews
★★★★★
based on 13049 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
Geverifieerde Koper
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3/5
★★★☆☆
Poor quality for 28 e
Acheteur Vérifié
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3/5
★★★☆☆
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
Acheteur Vérifié
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3/5
★★★☆☆
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
3/5
★★★☆☆
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
3/5
★★★☆☆
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
3/5
★★★☆☆
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
2/5
★★☆☆☆
Not the right hat, not the right size (yet ordered the same size as usual)
Acheteur Vérifié
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3/5
★★★☆☆
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
Acheteur Vérifié
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3/5
★★★☆☆
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
Acheteur Vérifié
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3/5
★★★☆☆
I had made a custom logo on the side of the cap .... Missing on delivery
Acheteur Vérifié
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3/5
★★★☆☆
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
Acheteur Vérifié
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3/5
★★★☆☆
It's not the cap I'd selected, nor the color or shape.
Acheteur Vérifié
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3/5
★★★☆☆
A justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
Acheteur Vérifié
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3/5
★★★☆☆
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
Geverifieerde Koper
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2/5
★★☆☆☆
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
Acheteur Vérifié
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3/5
★★★☆☆
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
Acheteur Vérifié
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2/5
★★☆☆☆
Goes better
Verifizierter Käufer
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Answer from
HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
3/5
★★★☆☆
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
Acheteur Vérifié
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3/5
★★★☆☆
After ordering it took quite a long time until delivery Ca 14 days.
Verifizierter Käufer
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Answer from
HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
3/5
★★★☆☆
Hat too small for a man
Acheteur Vérifié
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3/5
★★★☆☆
Product not as described due to a badge that is not on the item.
Acheteur Vérifié
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3/5
★★★☆☆
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
Acheteur Vérifié
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3/5
★★★☆☆
It turned out bigger than I thought. Would have preferred a ? Smaller model
Geverifieerde Koper
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3/5
★★★☆☆
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
Geverifieerde Koper
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3/5
★★★☆☆
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
Acheteur Vérifié
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3/5
★★★☆☆
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
Acheteur Vérifié
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Answer from
HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
3/5
★★★☆☆
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
Acheteur Vérifié
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3/5
★★★☆☆
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
I returned the package because the hat is too big.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team