/10
★★★★★
based on 13275 reviews published
★★★★★
based on 13275 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
Acheteur Vérifié
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3
/5
★★★☆☆
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
Acheteur Vérifié
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Answer from HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
3
/5
★★★☆☆
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
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3
/5
★★★☆☆
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at info@headict.com Sincerely, The Headict team
2
/5
★★☆☆☆
I returned the package because the hat is too big.
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Answer from HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
2
/5
★★☆☆☆
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
3
/5
★★★☆☆
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
Geverifieerde Koper
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3
/5
★★★☆☆
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
Acheteur Vérifié
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3
/5
★★★☆☆
I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
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Answer from HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at info@headict.com and we'll get things sorted out ; -) Sincerely, The Headict team
3
/5
★★★☆☆
Several orders and always too long a delivery time, especially during sales periods.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your loyalty. As indicated on the site, product customization takes 7 to 10 days in addition to shipping to Belgium. Sincerely yours, The Headict team
2
/5
★★☆☆☆
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
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Answer from HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at info@headict.com Kind regards, The Headict team
3
/5
★★★☆☆
When you set a new delivery address, it would be good to respect it.
Acheteur Vérifié
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3
/5
★★★☆☆
Preparation time too long (2 weeks)
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. As indicated on the website, 7 to 10 days are necessary for product customization. Each order is treated individually, personalized, cleaned and packaged before shipment. Best regards. The Headict team
3
/5
★★★☆☆
I sent you back a cap for modification and you sent me back the same one without making the modification. I paid the colissimo for nothing. Sav not great I'm disappointed
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2
/5
★★☆☆☆
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
Geverifieerde Koper
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2
/5
★★☆☆☆
I had ordered a grey beanie and received a black one.
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Answer from HEADICT
Hello, thank you for your comment. Please contact our customer service department at info@headict.com with photos of your dark heather beanie. Kind regards, The Headict team
3
/5
★★★☆☆
A little disappointed with the last purchase, the size l is much larger and the shape is different from the hat I wanted and has a lack of ventilation so the straw remains very wet and deforms the hat.
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3
/5
★★★☆☆
Delivery took over 14 days.
Too bad.
Geverifieerde Koper
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3
/5
★★★☆☆
3 hats ordered. 2 hats have a defect and the 3rd, the size indicated on the site does not correspond. Return coupon not respected because I wanted the exchange of a hat and avoid paying shipping again. Everything was refunded to me except the shipping costs of the return which should have been (see right INC) A voucher of 15 is offered to me but good more very desire to order.
Acheteur Vérifié
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2
/5
★★☆☆☆
No 1-800 number and we trust that returns from Canada are very expensive.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
2
/5
★★☆☆☆
The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
2
/5
★★☆☆☆
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
3
/5
★★★☆☆
Too bad shipping costs are yours if a cap does not fit or is not good, otherwise everything is done correctly and they are top products.
Geverifieerde Koper
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3
/5
★★★☆☆
The products were as described and very pretty. On the other hand, express delivery was a useless extra cost with an unscrupulous carrier, a real shame.
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3
/5
★★★☆☆
Nothing to report except that the cap adjustment is not great.
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2
/5
★★☆☆☆
Not happy , order not tiegekomen on name of den eede patrick
Geverifieerde Koper
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3
/5
★★★☆☆
The size does not match, S-M is too large despite the sizes indicated on the site.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your comment. On each of our product pages, we provide a tool that allows you to measure your head size and order the right size. Best regards. The Headict team
2
/5
★★☆☆☆
Late delivery and product not up to my expectations
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order. As indicated on the site, 7 to 10 days are necessary for personalization and delivery. Your parcel was delivered 10 days after validation of your order and we have respected the embroidery requested. Sincerely, The Headict team
2
/5
★★☆☆☆
Embroidery really very limit person of the incomprehensible soap I am left like that with defects on my cap really on Not even a commercial gesture to offer
Acheteur Vérifié
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Answer from HEADICT
Thank you for your order. As indicated, the embroidery is done on already assembled caps and not flat. Slight lumps may therefore appear under the mesh. Please do not hesitate to contact us. Sincerely, The Headict team
3
/5
★★★☆☆
Product was a "Stetson Trilby hat. Completely as described and well packed. The site promised a delivery date of max 3 days after purchase but this only arrived a week later. Replying to emails then with a comment regarding delivery date is apparently in its infancy.
Geverifieerde Koper
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