/10
★★★★★
based on 12883 published reviews
★★★★★
based on 12883 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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3/5
★★★☆☆
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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2/5
★★☆☆☆
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Answer from
HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
2/5
★★☆☆☆
No, because I paid for expensive delivery and it didn't arrive on time.
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Answer from
HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
3/5
★★★☆☆
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Answer from
HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
3/5
★★★☆☆
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
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Answer from
HEADICT
The delivery of your order has been delayed due to the public holiday.
3/5
★★★☆☆
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
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Answer from
HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
3/5
★★★☆☆
Missing in the delivery tracking linked to colissimo
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HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
2/5
★★☆☆☆
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Answer from
HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
3/5
★★★☆☆
The finish of the hat is deplorable, with poorly glued edges. Even if the price is low, the product should at least be properly made. That's how you build customer loyalty, even if the customer service on the website is good.
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3/5
★★★☆☆
Delay and delivery error, partly made up for by your customer service and an express parcel.
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3/5
★★★☆☆
Hello, Paying shipping costs, I am very disappointed with the delivery time, I ordered on Friday, July 22 and I received it on Wednesday, August 3. Regarding the products, satisfied. Sincerely
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Answer from
HEADICT
We apologize for the inconvenience. Unfortunately, during the summer months, road freight is paralyzed in order to reduce pollution peaks, so delivery times may be longer.
3/5
★★★☆☆
I'm waiting for the package to be returned and for the cap to be shipped in my SIZE.
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3/5
★★★☆☆
The website told me that the cap would arrive between 5 and 10 days after the order. I wanted to give it as a present on Saturday 23rd after having ordered it on Thursday 15th, so to find out if I would be able to give it as a present I sent a message to customer service who never replied.
Finally, the cap arrived yesterday (Tuesday 26/07), 11 days after the order, which is a shame. Great quality!
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3/5
★★★☆☆
Corresponds to my expectations "
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3/5
★★★☆☆
The website and the quality of the products are excellent. On the other hand, tnt are amateurs...
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3/5
★★★☆☆
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
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Answer from
HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
2/5
★★☆☆☆
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
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Answer from
HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
2/5
★★☆☆☆
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
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Answer from
HEADICT
Hello, we will contact you to see how to proceed.
3/5
★★★☆☆
The cap I ordered from Cayler & Son "Legalize it" is not exactly what I received. The little leaf motifs on the cap have been replaced by a hat and a pair of scissors. Disgraceful, this is the last time I order from your site.
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Answer from
HEADICT
Hello, you should have contacted us as soon as you received your cap. C&S sent us back this cap as the "legalize it" cap without informing us that they had changed the design. So we put it back on line without taking any photos of it... Following your feedback, we're going to change it.
3/5
★★★☆☆
A label on the bottom of the cap left a trace of glue on my visor.
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2/5
★★☆☆☆
Very dry of the quality of the product. Should be classified as a Bob and priced at 30-35 like the Bob jean. Sorry but not happy.
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3/5
★★★☆☆
The product delivered has many imperfections at the seams and the color is faded. I will return this product to you in the hope that the next one will be of good quality.
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3/5
★★★☆☆
Merchandise.
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3/5
★★★☆☆
The parcel was well packaged and arrived in good condition. Unfortunately, the hat is too big for me, so I sent it back to the sender. Your sizing system seems unreliable. You're almost the only company on the market where it works like that. I don't think I'll do it again.
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2/5
★★☆☆☆
You know very well that you need foam between each hat so as not to deform it during shipment and also during storage, so why didn't you put this foam with my hat? Why no cork delivered with the shipment? our competitors deliver cork and foam... come on guys, make an effort, I wear a lot of hats and that's not good Mehdi!
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3/5
★★★☆☆
The photos are average, which means that the product received is far from what was expected.
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3/5
★★★☆☆
Everything could be perfect, unfortunately I received a different item than the one on the website photo.
There is orange on the product I received which was not present on the photo. If I had seen the orange on the product I would not have ordered it. This is an annoying fact and should be reported.
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2/5
★★☆☆☆
I was at home on the day of delivery and the driver didn't even ring. I simply received a text message telling me that in my "absence" the parcel had been dropped off at a relay point a long way from my home. TNT sent me back to Headict, with no reimbursement of shipping costs to date. To be avoided.
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2/5
★★☆☆☆
I was satisfied with my first order because I received the package on time and my credit card was charged correctly. I am not at all satisfied with my second order. I placed my order on 23.12.2015 and never received my package. Today is 02.03.2016 and still nothing.
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2/5
★★☆☆☆
Late delivery
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2/5
★★☆☆☆
I ordered a customizable snapback with a green underside, but I received an all-black cap and the typeface is small compared to the one on the site. Big disappointment.
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3/5
★★★☆☆
Many difficulties in registering a delivery address different from the billing address
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2/5
★★☆☆☆
The parcel arrived within 24 hours but not at home, the TNT service is incompetent, given that they always drop the parcels off at the relay services, citing absences from home Customer service cannot be reached by telephone? Very poor rating
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3/5
★★★☆☆
Shipping costs not indicated for Switzerland a third of the price of the caps is too much
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2/5
★★☆☆☆
No i received the jacket but some buttons are missing bad quality
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3/5
★★★☆☆
Poor quality. it's "made in china" (not indicated on the site for a hat). I expected better. the return went well despite a late refund.
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3/5
★★★☆☆
I sent you a return for an exchange of the unpcomqmh order, to this day I still have not received the product. Delcour Franck
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3/5
★★★☆☆
The gift box arrived completely ripped off and impossible to use.
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3/5
★★★☆☆
A problem with a debited payment that had not validated my order. It's a pity that we have to do the research to prove the payment, make copies of bank statements and so on, when the service should be provided by the supplier. Fortunately, all's well that ends well....
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2/5
★★☆☆☆
Package shipped very late, customer service unable to make up for the delay, did not call back even though they should have after asking... Embroidery on personalized caps not up to scratch... My previous orders were of far better quality. Not sure I would recommend...
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2/5
★★☆☆☆
The size did not fit we were obliged to send the item back for exchange at our expense
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Answer from
HEADICT
Hello, Thank you for your comment, in the case of an exchange we do a 50/50 split: the customer sends the product back at their expense and we send the exchange back at our expense. Best regards, The Headict team
3/5
★★★☆☆
Approximate delivery date to be regularly updated on the customer account in case of parcel delivery problems. Don't wait for the customer to contact you before reacting in case of parcel delivery problems; even if the customer service reaction was quick.
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3/5
★★★☆☆
The cap arrived crumpled and in a simple cardboard box with no protection, I've already received caps where the back was rigid while this one wasn't at all... But the embroidery and colors are very well done.
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Answer from
HEADICT
Hello, We are surprised by your return, we take great care to send caps in a rigid cardboard box the size of the product. Was the box damaged on receipt? Concerning the back of the cap, it's flexible like the classic snapback models from New Era or Obey, which makes it possible to adapt to everyone's head. Have a nice day, The Headict team
3/5
★★★☆☆
The hat is one size but it is super large, it's a shame for such a price with the embroidery rather small on it. I am generally satisfied but it is a bit the "black point" of the order super large hat.
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3/5
★★★☆☆
Long delivery time. email for review I received before product was delivered. Nicely packed though.
Geverifieerde Koper
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3/5
★★★☆☆
Speed of delivery from France is fast. Should speed become more important this would be insufficient.Service no experience with it
Geverifieerde Koper
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3/5
★★★☆☆
The cap is of good quality, but the embroidery quickly frayed on some of the letters, which is very disappointing. I even avoid wearing it, which is a shame, so as not to damage it further..... So I'm disappointed in the end.
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