/10
★★★★★
based on 13049 published reviews
★★★★★
based on 13049 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Disappointing color
Acheteur Vérifié
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3/5
★★★☆☆
Delivery a little long. What's more, the deliveryman made no attempt to show us the parcel, simply leaving it on the floor in front of the janitor's lodge. The items are of very good quality. And I had no contact with customer service.
Acheteur Vérifié
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2/5
★★☆☆☆
Nothing to say
Acheteur Vérifié
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3/5
★★★☆☆
The packaging had to be repaired by the postal service. On arrival, it was still possible to remove the contents without having to unpack the packaging, just by lifting a corner of the flap. Fortunately, the contents were unharmed.
Acheteur Vérifié
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3/5
★★★☆☆
The packaging did not hold up. The flat cap was in a flimsy flat box and was amateurishly and repeatedly taped on both short sides. The flat cap was undamaged. If one ships any other kind of headgear, e.g. a hat, this way you have a chance of damage. So use sturdy rigid boxes Otherwise, the flat cap I ordered is a perfectly nice cap that meets expectations.
Geverifieerde Koper
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3/5
★★★☆☆
But this was due to DPD delivery; filed a complaint there as well. Super happy with the cap and the offer from on the website
Geverifieerde Koper
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3/5
★★★☆☆
Cap too small and name embroidery unstitched. for the price of the merchandise i find it insufficient
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. The caps presented on the customization module are one size only, 55-60cm (info on the site). However, if there is a defect, please contact our customer service department at [email protected] Sincerely, The Headict team
3/5
★★★☆☆
Cap a little too big, too bad
Acheteur Vérifié
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3/5
★★★☆☆
The straw hat was delivered in a box that was too small, so the hat arrived with a deformation due to the box being too small. For a first order, I was a little disappointed, so I don't plan to order from you again.
Acheteur Vérifié
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Answer from
HEADICT
Stetson has a unique box format for its entire range, and we systematically offer one of these boxes to each of our customers who orders Stetson headwear. Sincerely, The Headict team
3/5
★★★☆☆
The hat you sent me has some faults ("crushed" straw with an iron and a misshapen head).
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
2/5
★★☆☆☆
Customized product no comforme customer service not trying to understand my request so I gave up but I will not recommend it
Acheteur Vérifié
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Answer from
HEADICT
As soon as your order was processed, an email was sent to you (on 22/01 with details and photo) to be sure of the personalization requested. You replied by email on 06/02 confirming the service, so we followed your instructions.
3/5
★★★☆☆
Not received the merchandise
Acheteur Vérifié
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Answer from
HEADICT
Hello and thank you for your order. Your parcel is on its way and arrived in customs on 19/02. You should receive it shortly. Sincerely, The Headict team
3/5
★★★☆☆
I'm disappointed with my last order, not for the merchandise but for the customer service. I placed two orders on the same day and called customer service to ask if my order had been placed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, These were two custom caps and I didn't want to keep you waiting, so the first one was shipped as soon as it came out of production. If both caps were shipped at the same time, they would have arrived within 7 days. Sincerely, The Headict team
3/5
★★★☆☆
Hello,I am satisfied with everything except delivery...I usually find delivery takes too long .... Greetings.I.Cakir
Geverifieerde Koper
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2/5
★★☆☆☆
In the case of exchanges, return delivery is not offered, which makes sense to me. I will no longer be recommending this site.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As indicated in our returns policy, the customer is responsible for the return shipping costs and we offer the second shipment in case of exchange. Sincerely, The Headict team
3/5
★★★☆☆
Disappointed by a product whose quality does not correspond to what was expected .
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. Please note that it is possible to make a return. You'll find the details in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
3/5
★★★☆☆
Your site has both highly competent staff and top-quality products, but it's a shame to live in a country like Belgium, at the height of surrealism: the letter carrier in charge of delivering the parcel parked in front of my house, but no doubt his legs were cramping and his arms were broken, so he didn't bother to get out of his vehicle.
Acheteur Vérifié
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3/5
★★★☆☆
Actually really cool, I ordered the colors white and black. The underside of the cap was green? Why? Can you get in touch with me?
Verifizierter Käufer
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Answer from
HEADICT
Hello, some caps have a visor with a green underside. This information can be found in the product description. We have contacted you and thank you for your understanding. Best regards from the Headict team
3/5
★★★☆☆
Unfortunately disappointed, the frame on the front of the cap is not straight in 2 places, so I won't be able to wear it. The size of the cap should also be more clearly indicated on the site - unfortunately I ordered a child's size thinking it was an adult.
Acheteur Vérifié
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3/5
★★★☆☆
I expected better, the visors of the caps are too soft. I'm not at all happy with these caps.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As indicated on the website, the caps ordered are "packable" and it is mentioned in the product description that they are soft and foldable. However, it is possible for you to return them to us, details of which can be found in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
3/5
★★★☆☆
Wrong bonnet size wrong description ...
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your comment. If you wish, you can return the products you ordered. Please see the link below for details. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
3/5
★★★☆☆
The product does not correspond at all to the photo. Very disappointed.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected]. Please do not hesitate to send a photo of the product. Kind regards, The Headict team
3/5
★★★☆☆
The first time I washed the hood, the color came out of the laser engraving 🙁 I ordered a hood two years ago that still looks perfect, the new products are apparently defective, unfortunately. the quality of the hood itself is no longer as good.
Verifizierter Käufer
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Answer from
HEADICT
Hello, our engraved patches are made of natural leather and cannot be washed in the washing machine, washing under water is generally not recommended. Best regards from the Headict team.
3/5
★★★☆☆
THIS IS NOT THE COLOR ORDERED. ORDERED BLACK RE9U BROWN
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your order. We confirm that the beanie you ordered is burgundy and not black. Please refer to your invoice. Kind regards, The Headict team
3/5
★★★☆☆
My customer account appeared as if I had no points, so I couldn't use them.
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your loyalty. Your points were converted on 19/12, you had to copy the code given on your account and paste it in your basket. Sincerely, The Headict team
3/5
★★★☆☆
Delivery scheduled before December 25, unfortunately received on the 27th.
Acheteur Vérifié
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Answer from
HEADICT
Hello, We have noted the non-performance of the carrier and apologize for this. The shipping costs have been reimbursed. Sincerely, The Headict team
3/5
★★★☆☆
On delivery the package was open.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. It happens that packages and parcels are checked by the French customs service. We apologize for the inconvenience. Sincerely, The Headict team
2/5
★★☆☆☆
I thought I'd ordered custom embroidery on the cap I'd ordered. What happened? EL
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. We can confirm that the cap was ordered without any personalization. You should have clicked on the "add signature (+9)" box. Sincerely, The Headict team
3/5
★★★☆☆
I didn't receive a notice from the post office in my letterbox, only a notice with all the ads on my PC.
Acheteur Vérifié
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Answer from
HEADICT
Thank you for your order. As this is a "Colissimo" shipment, the parcel is deposited in the mailbox by your letter carrier like your usual mail, so there is no need for any additional information about delivery. Sincerely, The Headict team
2/5
★★☆☆☆
Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours
Acheteur Vérifié
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Answer from
HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team