/10
★★★★★
based on 6817 published reviews
★★★★★
based on 6817 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
A little disappointed by the finish the silver is very black and does not go away Domage
Jacques M.
purchased on 10/11/2023
Translated review
Answer from
Itsara
Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.
3/5
★★★☆☆
Disappointed by the thinness of the bracelet which does not reflect the photo!
Brigitte B.
purchased on 04/11/2023
Translated review
Answer from
Itsara
Hello Brigitte,
As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.
Have a nice day,
Anaïs
As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.
Have a nice day,
Anaïs
2/5
★★☆☆☆
I haven't received my order yet. ..?
Estelle L.
purchased on 13/10/2023
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Answer from
Itsara
Hello Estelle,
I've checked your tracking and your package seems to have left France on the 18th,
It's a bit long, it's true; we'll open an inquiry with the post office and get back to you as soon as possible 🙂
I've checked your tracking and your package seems to have left France on the 18th,
It's a bit long, it's true; we'll open an inquiry with the post office and get back to you as soon as possible 🙂
3/5
★★★☆☆
Average quality jewelry for the price, especially on the quality of silver which is in my opinion not great quality ... even if it is true that solid silver is less "bright" than 925 it is really not up to the photos of the site ... and the clasp is very fragile ... the clasp is very fragile ... since it's already broken ... as far as customer service is concerned, I'm very pleased with philippe. as for the rest, I'm very pleased with the delivery and customer service.
Philippe G.
purchased on 10/10/2023
Translated review
Answer from
Itsara
Hello Philippe,
Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.
As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.
For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂
With pleasure
Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.
As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.
For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂
With pleasure
3/5
★★★☆☆
Shipping ok Packaging perfect Mitigated on the product, to be seen in use
Lise F.
purchased on 30/09/2023
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2/5
★★☆☆☆
If only the edges of the ring had been polished instead of sharp; fortunately I have a Dremel
Jeanlouis D.
purchased on 15/08/2023
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Answer from
Itsara
Hello, I'm sorry to hear that your ring had a defect. We are usually very attentive to such defects. Yours must have slipped through our eyes, and we apologize.
We look forward to seeing you again on Itsara.
We look forward to seeing you again on Itsara.
2/5
★★☆☆☆
The rings but the quality is weird they are dull for money I am disappointed
Valerie R.
purchased on 07/07/2023
Translated review
Answer from
Itsara
Hello Valerie,
I'm sorry to hear you're disappointed...
The jewels are patinated, we clean them to make them shine, but the problem is that it's a bit haphazard, because some of our customers like white and shiny, others more patinated, it's a bit complicated to satisfy all our customers the first time.
You can send us an e-mail at [email protected] asking us to return it for cleaning, and we'll give it back a nice shine with no problem 🙂
You can also do it yourself with a stainless steel scouring ball and washing-up liquid.
But really, it's no problem for us 🙂
I'm sorry to hear you're disappointed...
The jewels are patinated, we clean them to make them shine, but the problem is that it's a bit haphazard, because some of our customers like white and shiny, others more patinated, it's a bit complicated to satisfy all our customers the first time.
You can send us an e-mail at [email protected] asking us to return it for cleaning, and we'll give it back a nice shine with no problem 🙂
You can also do it yourself with a stainless steel scouring ball and washing-up liquid.
But really, it's no problem for us 🙂
2/5
★★☆☆☆
There are several defects on the ring and I am very disappointed.
Schimel S.
purchased on 03/07/2023
Translated review
Answer from
Itsara
Hello Sandrine,
I'm sorry to hear that your ring has defects 🙁
If you wish, you can send us a photo of it to [email protected] and ask for a return slip, and we will proceed with an exchange or refund.
We apologize once again.
Have a nice day,
Anaïs
I'm sorry to hear that your ring has defects 🙁
If you wish, you can send us a photo of it to [email protected] and ask for a return slip, and we will proceed with an exchange or refund.
We apologize once again.
Have a nice day,
Anaïs
2/5
★★☆☆☆
Poor quality
Regueme L.
purchased on 02/07/2023
Translated review
Answer from
Itsara
Hello,
I'm sorry to hear that you're not satisfied 🙁
Could you please tell me what the problem is?
If we can solve the problem, we'll be happy to do so.
Please do not hesitate to ask for feedback at [email protected]
Very nice day,
Anaïs
I'm sorry to hear that you're not satisfied 🙁
Could you please tell me what the problem is?
If we can solve the problem, we'll be happy to do so.
Please do not hesitate to ask for feedback at [email protected]
Very nice day,
Anaïs
3/5
★★★☆☆
Disappointed, silver blackened very quickly and average strength 😩
Danielle G.
purchased on 27/06/2023
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2/5
★★☆☆☆
Disappointed with the poorly finished ring: you can see the dents probably caused by the blow to round it off, and the solder joints are too visible.
Jocelyne M.
purchased on 24/04/2023
Translated review
Answer from
Itsara
Jocelyne good evening,
I'm sorry to hear that your ring has defects 🙁
We are usually very attentive to such details, but yours may have slipped through the cracks, and we're sorry...
If you'd like to return it, please send us an e-mail to [email protected], and we'll send you a return slip.
A lovely evening, Anaïs
I'm sorry to hear that your ring has defects 🙁
We are usually very attentive to such details, but yours may have slipped through the cracks, and we're sorry...
If you'd like to return it, please send us an e-mail to [email protected], and we'll send you a return slip.
A lovely evening, Anaïs
3/5
★★★☆☆
Rings too big We should have sent a ring maker to be sure of the right size.
Zohra B.
purchased on 12/04/2023
Translated review
Answer from
Itsara
Hello Zohra,
You can request a free baguier on our site, to avoid any error.
However, we automatically include it with every first order.
Reading your review, I guess we forgot to put it and I apologize.
Please don't hesitate to send us an e-mail, both for the ring set and for a possible return if the rings are not the right size.
We remain at your disposal 🙂
You can request a free baguier on our site, to avoid any error.
However, we automatically include it with every first order.
Reading your review, I guess we forgot to put it and I apologize.
Please don't hesitate to send us an e-mail, both for the ring set and for a possible return if the rings are not the right size.
We remain at your disposal 🙂
3/5
★★★☆☆
I've ordered from Istara 4 or 5 times, for €150 to €190 each time, I love the rings, but for that amount, when I specify that it's for gifts, no box, no certificate for each item, and no loyalty service, I get bored.
Stphanie B.
purchased on 10/04/2023
Translated review
Answer from
Itsara
Hello, Stéphanie,
Our gift wrapping is in the form of gift bags, which we enclose with the order, along with baguiers when specified, as you did. Did you get them?
We don't really have a loyalty service at the moment, but we're working on it.
On the other hand, our customers receive promotional mailings before new customers, and the percentages are different. That's our current loyalty system 🙂
As for the certificate, I assume you're talking about a certificate of authenticity, which we don't actually provide, because all our jewelry is hallmarked with our importer's hallmark, registered with the Nice customs guarantee office as proof of its authenticity and guaranteeing the quality and origin of the jewelry. Your comment is nonetheless pertinent, and we'll be looking into the matter.
In the meantime, for information on the authenticity of silver, please visit our https://itsara.net/pages/argent-pur-et-massif page.
Don't hesitate to come back to us if necessary 🙂
Our gift wrapping is in the form of gift bags, which we enclose with the order, along with baguiers when specified, as you did. Did you get them?
We don't really have a loyalty service at the moment, but we're working on it.
On the other hand, our customers receive promotional mailings before new customers, and the percentages are different. That's our current loyalty system 🙂
As for the certificate, I assume you're talking about a certificate of authenticity, which we don't actually provide, because all our jewelry is hallmarked with our importer's hallmark, registered with the Nice customs guarantee office as proof of its authenticity and guaranteeing the quality and origin of the jewelry. Your comment is nonetheless pertinent, and we'll be looking into the matter.
In the meantime, for information on the authenticity of silver, please visit our https://itsara.net/pages/argent-pur-et-massif page.
Don't hesitate to come back to us if necessary 🙂
3/5
★★★☆☆
I have my doubts about the fact that it is solid silver. no hallmark.....
Christine L.
purchased on 10/04/2023
Translated review
Answer from
Itsara
Hello Christine,
Have you checked the back of each "blade" for the hallmark?
In general, we do it in a corner or on a discreet spot, so that it is not obvious on the jewel for aesthetic reasons. For these buckles, it's usually either a top or bottom corner, at the back of the blades.
I invite you to click on the following link, which will take you to a page on our site where you'll find all the information you need about our importer's hallmark etc. 🙂
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary 🙂
Have you checked the back of each "blade" for the hallmark?
In general, we do it in a corner or on a discreet spot, so that it is not obvious on the jewel for aesthetic reasons. For these buckles, it's usually either a top or bottom corner, at the back of the blades.
I invite you to click on the following link, which will take you to a page on our site where you'll find all the information you need about our importer's hallmark etc. 🙂
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary 🙂
3/5
★★★☆☆
Beautiful handcrafted jewelry at an excellent price. On the other hand, customer service is non-existent by e-mail. I reported a problem with earrings that are not symmetrical. I received the same earrings twice and they look ugly on one ear. That was 15 days ago. I'm still waiting for a reply....pity, it spoils the rest of the shopping experience where there was nothing to complain about.
Cecile D.
purchased on 11/02/2023
Translated review
2/5
★★☆☆☆
Hello, I'm quite disappointed, I find that the ring isn't as massive as those I've been able to buy on your site, too bad, it feels like the quality has gone way down compared to the price. Less character, more uniqueness, it's sad this lack of quality...
Thrse W.
purchased on 24/12/2022
Translated review
Answer from
Itsara
Hello Thérèse,
First of all, I'm sorry you didn't like the model. You can return it free of charge and get your money back. Or you can exchange it for a thicker ring.
On the other hand, this model has not evolved over the years, it has always been like this. The silver is solid and of high quality, and the ring's reasonable thickness keeps it comfortable.
Rigidity is provided by the overall shape of the ring and its central "belt".
The price is directly linked to the weight of the ring, and is indexed to the price of the raw material. The price of silver has tripled in two decades, and is still rising. I understand that when you bought a handmade sterling silver ring on our site in 2016, it's not the same price today... Despite all this, we keep a very reasonable and fair margin.
But buying jewelry from us is still a good investment 😉 the quality is always there and it's jewelry you keep for life.
We're here to help if you need
Wishing you a happy new year
With pleasure
Leonel
Itsara Bijoux
First of all, I'm sorry you didn't like the model. You can return it free of charge and get your money back. Or you can exchange it for a thicker ring.
On the other hand, this model has not evolved over the years, it has always been like this. The silver is solid and of high quality, and the ring's reasonable thickness keeps it comfortable.
Rigidity is provided by the overall shape of the ring and its central "belt".
The price is directly linked to the weight of the ring, and is indexed to the price of the raw material. The price of silver has tripled in two decades, and is still rising. I understand that when you bought a handmade sterling silver ring on our site in 2016, it's not the same price today... Despite all this, we keep a very reasonable and fair margin.
But buying jewelry from us is still a good investment 😉 the quality is always there and it's jewelry you keep for life.
We're here to help if you need
Wishing you a happy new year
With pleasure
Leonel
Itsara Bijoux
3/5
★★★☆☆
The jewels are of good quality, but the application of the discount needs to be reviewed...
Martine A.
purchased on 15/12/2022
Translated review
Answer from
Itsara
Hello Martine,
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle
3/5
★★★☆☆
Usually the rings are of good quality... but this time I must admit I'm disappointed... I ordered the Bague en argent Contemporaine N°65 and it arrived black on the sides and when I put it on my finger, it made my finger blue! So is it really silver? Too bad, because the other rings I ordered were superb...
Annelaure B.
purchased on 13/12/2022
Translated review
Answer from
Itsara
Hello AnneLaure,
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it 😉 .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it 😉 .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle
3/5
★★★☆☆
I was warned by phone of a big delay in delivery and offered a refund but waited. Thank you for your help.
Chantal B.
purchased on 01/12/2022
Translated review
3/5
★★★☆☆
The delivery took a long time... no problem with the contents.
Alexandra L.
purchased on 09/11/2022
Translated review
Answer from
Itsara
Indeed 😔
Our apologies Alexandra
Our delivery friends got their feet stuck in the carpet. 9 days. This is fortunately extremely rare.
Rest assured, statistically speaking you should be safe for some time 😁✨
Au plaisir
Our apologies Alexandra
Our delivery friends got their feet stuck in the carpet. 9 days. This is fortunately extremely rare.
Rest assured, statistically speaking you should be safe for some time 😁✨
Au plaisir
2/5
★★☆☆☆
My bracelet is deformed and I can't put it on anymore.
Barbara M.
purchased on 17/08/2022
Translated review
Answer from
Itsara
Hello Barbara
As we saw together, we offered you to return it free of charge and you preferred to keep it. This is the first such return we've had for this bracelet. Nevertheless, we take note that we no longer offer it in large sizes.
Thank you for your confidence.
Looking forward to a new order 🤩
Leonel
As we saw together, we offered you to return it free of charge and you preferred to keep it. This is the first such return we've had for this bracelet. Nevertheless, we take note that we no longer offer it in large sizes.
Thank you for your confidence.
Looking forward to a new order 🤩
Leonel
2/5
★★☆☆☆
Items delivered correspond to order. But too big. Requested return with exchange: no reply. Therefore wrong return clause.
Réjane L.
purchased on 26/06/2022
Translated review
Answer from
Itsara
Hello Réjane,
Unless we are mistaken, we have no return request for this order.
Could you please forward me the e-mail you sent us, as I know we had a mailbox problem at the end of June.
Your message may have been one of those lost emails.
We can always change your oversized ring if you wish.
Please do not hesitate to contact us.
Sincerely
Joanna.
Unless we are mistaken, we have no return request for this order.
Could you please forward me the e-mail you sent us, as I know we had a mailbox problem at the end of June.
Your message may have been one of those lost emails.
We can always change your oversized ring if you wish.
Please do not hesitate to contact us.
Sincerely
Joanna.
3/5
★★★☆☆
Bjr. I was very lucky that no one took the package because it was not dropped inside my mailbox but just slightly stuck inside, sticking out a lot. It could have been picked up by any passer-by. Luckily I live in a quiet neighborhood! But it's not normal because I was at home and nobody rang the bell. As for the contents, I'll let you know what my daughter thinks, as it's her birthday!
Gisele J.
purchased on 08/10/2022
Translated review
Answer from
Itsara
Hello Gisele,
We're sorry for the inconvenience. Your letter carrier apparently didn't feel like bothering that day, or perhaps he was a replacement. Fortunately, this rarely happens. The letter carrier is under no obligation to ring your doorbell for tracked letter delivery as long as it fits in the letterbox. We wish your daughter a happy birthday and hope she enjoys her present.
Best wishes.
Joanna
We're sorry for the inconvenience. Your letter carrier apparently didn't feel like bothering that day, or perhaps he was a replacement. Fortunately, this rarely happens. The letter carrier is under no obligation to ring your doorbell for tracked letter delivery as long as it fits in the letterbox. We wish your daughter a happy birthday and hope she enjoys her present.
Best wishes.
Joanna
2/5
★★☆☆☆
The ring is beautiful but the size is too big and difficult to exchange.
Pamela P.
purchased on 15/05/2022
Translated review
Answer from
Itsara
Hello Valerie,
Unless we are mistaken, we have no exchange request for your order.
Perhaps you used another e-mail address for this request?
Is it the 10 T.68 ethnic ring?
We look forward to hearing from you.
Best regards.
Joanna.
Unless we are mistaken, we have no exchange request for your order.
Perhaps you used another e-mail address for this request?
Is it the 10 T.68 ethnic ring?
We look forward to hearing from you.
Best regards.
Joanna.
3/5
★★★☆☆
Very fast delivery and these are beautiful, original jewels.
Cecile C.
purchased on 15/07/2022
Translated review
2/5
★★☆☆☆
Clasp very difficult to close;-((
Corinne A.
purchased on 02/07/2022
Translated review
Answer from
Itsara
Hello Corinne,
This type of very original clasp does indeed require a good hand and a little patience. Most of our customers are happy with them, but it's not easy for everyone. Don't hesitate to send us an e-mail if you'd like to return this item for an exchange or refund.
Wishing you a nice day.
Joanna.
This type of very original clasp does indeed require a good hand and a little patience. Most of our customers are happy with them, but it's not easy for everyone. Don't hesitate to send us an e-mail if you'd like to return this item for an exchange or refund.
Wishing you a nice day.
Joanna.
3/5
★★★☆☆
I'm happy with my ring but not so happy with my earrings, I can't put them on, they don't fit in my lobes.
Mireille L.
purchased on 30/07/2022
Translated review
Answer from
Itsara
Hello Mireille
Despite their beauty, some earrings have thick stems. They are indeed intended for discerning ears. Or those who want to take the plunge. It's all a question of training. But that's not your case, which we understand. Even if you're out of time, as we've discussed with you by e-mail, we've sent you a free return for a refund.
With pleasure
Leonel
Despite their beauty, some earrings have thick stems. They are indeed intended for discerning ears. Or those who want to take the plunge. It's all a question of training. But that's not your case, which we understand. Even if you're out of time, as we've discussed with you by e-mail, we've sent you a free return for a refund.
With pleasure
Leonel
2/5
★★☆☆☆
No problems with the site.
Catherine S.
purchased on 25/05/2021
Translated review
Answer from
Itsara
Hello Catherine. Regarding the notice left. Would you allow me to request its deletion following our email exchanges, please? I didn't make the connection right away. You can be sure that I would have replied and helped you in the same way. I'd also like to take this opportunity to advise you - something I'd forgotten - to leave your jewelry in a dry place. And if possible, away from light. The technique described in the video applies to ethnic jewelry only. On jewelry with a mirror effect, micro-scratches, though not necessarily visible to the naked eye, would attenuate the "ultra-brilliance" and give a very disappointing result. If you wish, I'll give you techniques for these types of jewels. We need to make more videos on this subject. Thank you for your reply so that I can change or delete this notice. With pleasure leonel
3/5
★★★☆☆
Bieb
Christiane M.
purchased on 01/06/2021
Translated review
3/5
★★★☆☆
The sizes shown do not match.
Loïc D.
purchased on 23/04/2021
Translated review
Answer from
Itsara
Hello Loïc, I'm sorry that the ring is not adjusted to your size, it's not always easy to take your size, one millimeter of error and it's a size difference. However, you can return the ring to us free of charge and we'll adjust it to your desired size. With the ring gauge we've sent you, you can tell us your exact size. Or tell us if you need a smaller or larger ring. We can also contact you by phone if you like? Don't hesitate to contact us here or via [email protected], you're entitled to a free return. We look forward to hearing from you. Have a nice day Isabelle