9.8/10
★★★★★
based on 7471 reviews published

Latest neutral customer reviews

3 /5
★★★☆☆
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
User icon
Nathalie R.
purchased on 10/12/2023
Translated review
Answer from Itsara
Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
3 /5
★★★☆☆
Very good quality and competitive price.
User icon
Carole B.
purchased on 19/12/2023
Translated review
3 /5
★★★☆☆
Not finished well enough, I expected better from Thailand. Sorry
User icon
Maya M.
purchased on 17/12/2023
Translated review
Answer from Itsara
Hello Maya,
I'm sorry to hear that we weren't able to satisfy you 🙁
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
3 /5
★★★☆☆
The bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
User icon
Norya C.
purchased on 13/12/2023
Translated review
Answer from Itsara
Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.

Don't hesitate to come back to us if you need help.
2 /5
★★☆☆☆
Very pretty jewel but the pin that goes inside the ear hole has blackened and caused pain, usually I don't have this problem with my other silver earrings, it's a shame ....
User icon
Brigitte L.
purchased on 10/12/2023
Translated review
Answer from Itsara
Hello Brigitte.

I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.

Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.

As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.

Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.

In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.

But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.

Have a nice day.
Leonel
3 /5
★★★☆☆
The rings are perfect, but the bracelet I ordered isn't very sturdy: it doesn't stay round and moved as soon as I wore it.
User icon
Melissa D.
purchased on 10/12/2023
Translated review
Answer from Itsara
Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰
3 /5
★★★☆☆
Satisfied
User icon
Jacqueline B.
purchased on 09/12/2023
Translated review
2 /5
★★☆☆☆
Hello, when I ordered I wasn't told that the ring was adjustable. I don't really like this system, a bit disappointed, I thought it was thicker.
User icon
Bernadette P.
purchased on 06/12/2023
Translated review
Answer from Itsara
Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs
3 /5
★★★☆☆
Disappointing product quality
User icon
Martine C.
purchased on 04/12/2023
Translated review
Answer from Itsara
Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs
2 /5
★★☆☆☆
I didn't find this bracelet as pretty as on the photo, dull and with little flaws.
User icon
Magali R.
purchased on 27/11/2023
Translated review
Answer from Itsara
Hello Magali,
I'm sorry that the bracelet doesn't suit you 🙁 For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you 🙂
3 /5
★★★☆☆
A little disappointed by the finish the silver is very black and does not go away Domage
User icon
Jacques M.
purchased on 10/11/2023
Translated review
Answer from Itsara
Hello Jacques,
I'm sorry to hear you're disappointed... the black patina on the silver can be removed with washing-up liquid and a stainless steel scouring ball.
If you wish, send us an e-mail to [email protected] explaining the problem and enclosing photos, and we'll see what we can do.
3 /5
★★★☆☆
Disappointed by the thinness of the bracelet which does not reflect the photo!
User icon
Brigitte B.
purchased on 04/11/2023
Translated review
Answer from Itsara
Hello Brigitte,

As I told you when we called, as our jewelry is handmade, all our pieces are unique, and therefore cannot be perfectly identical... As agreed, we'll call you as soon as we receive the new bracelet, which should be a little thicker.
I hope we can satisfy you.


Have a nice day,
Anaïs
2 /5
★★☆☆☆
I haven't received my order yet. ..?
User icon
Estelle L.
purchased on 13/10/2023
Translated review
Answer from Itsara
Hello Estelle,

I've checked your tracking and your package seems to have left France on the 18th,
It's a bit long, it's true; we'll open an inquiry with the post office and get back to you as soon as possible 🙂
3 /5
★★★☆☆
Average quality jewelry for the price, especially on the quality of silver which is in my opinion not great quality ... even if it is true that solid silver is less "bright" than 925 it is really not up to the photos of the site ... and the clasp is very fragile ... the clasp is very fragile ... since it's already broken ... as far as customer service is concerned, I'm very pleased with philippe. as for the rest, I'm very pleased with the delivery and customer service.
User icon
Philippe G.
purchased on 10/10/2023
Translated review
Answer from Itsara
Hello Philippe,

Silver threads are made of pure silver. It's indeed supple, and that's precisely the main advantage of braiding. It's supple, without losing its rounded shape. It's easy to adjust to your body shape.

As we saw together over the phone, the hook had a punch that was too strongly marked. Now we put the punch on the body of the bracelets only 😉. I'll send you a new hook on Monday.

For the "less shiny" side mentioned, it's shining brighter every day ✨. Thick braids of fine wires offer many homes to the aged effect (oxidation made by the drawing craftsman). So this type of bracelet is indeed a little less shiny at first. You just need to keep it on for 3/4 weeks without interruption. Which is now your case 🙂

With pleasure
3 /5
★★★☆☆
Shipping ok Packaging perfect Mitigated on the product, to be seen in use
User icon
Lise F.
purchased on 30/09/2023
Translated review
2 /5
★★☆☆☆
If only the edges of the ring had been polished instead of sharp; fortunately I have a Dremel
User icon
Jeanlouis D.
purchased on 15/08/2023
Translated review
Answer from Itsara
Hello, I'm sorry to hear that your ring had a defect. We are usually very attentive to such defects. Yours must have slipped through our eyes, and we apologize.


We look forward to seeing you again on Itsara.
2 /5
★★☆☆☆
The rings but the quality is weird they are dull for money I am disappointed
User icon
Valerie R.
purchased on 07/07/2023
Translated review
Answer from Itsara
Hello Valerie,
I'm sorry to hear you're disappointed...
The jewels are patinated, we clean them to make them shine, but the problem is that it's a bit haphazard, because some of our customers like white and shiny, others more patinated, it's a bit complicated to satisfy all our customers the first time.
You can send us an e-mail at [email protected] asking us to return it for cleaning, and we'll give it back a nice shine with no problem 🙂

You can also do it yourself with a stainless steel scouring ball and washing-up liquid.
But really, it's no problem for us 🙂
2 /5
★★☆☆☆
There are several defects on the ring and I am very disappointed.
User icon
Schimel S.
purchased on 03/07/2023
Translated review
Answer from Itsara
Hello Sandrine,
I'm sorry to hear that your ring has defects 🙁
If you wish, you can send us a photo of it to [email protected] and ask for a return slip, and we will proceed with an exchange or refund.

We apologize once again.

Have a nice day,
Anaïs
2 /5
★★☆☆☆
Poor quality
User icon
Regueme L.
purchased on 02/07/2023
Translated review
Answer from Itsara
Hello,

I'm sorry to hear that you're not satisfied 🙁
Could you please tell me what the problem is?
If we can solve the problem, we'll be happy to do so.

Please do not hesitate to ask for feedback at [email protected]

Very nice day,
Anaïs
3 /5
★★★☆☆
Disappointed, silver blackened very quickly and average strength 😩
User icon
Danielle G.
purchased on 27/06/2023
Translated review
2 /5
★★☆☆☆
Disappointed with the poorly finished ring: you can see the dents probably caused by the blow to round it off, and the solder joints are too visible.
User icon
Jocelyne M.
purchased on 24/04/2023
Translated review
Answer from Itsara
Jocelyne good evening,
I'm sorry to hear that your ring has defects 🙁
We are usually very attentive to such details, but yours may have slipped through the cracks, and we're sorry...
If you'd like to return it, please send us an e-mail to [email protected], and we'll send you a return slip.
A lovely evening, Anaïs
3 /5
★★★☆☆
Rings too big We should have sent a ring maker to be sure of the right size.
User icon
Zohra B.
purchased on 12/04/2023
Translated review
Answer from Itsara
Hello Zohra,
You can request a free baguier on our site, to avoid any error.
However, we automatically include it with every first order.
Reading your review, I guess we forgot to put it and I apologize.
Please don't hesitate to send us an e-mail, both for the ring set and for a possible return if the rings are not the right size.

We remain at your disposal 🙂
3 /5
★★★☆☆
I've ordered from Istara 4 or 5 times, for €150 to €190 each time, I love the rings, but for that amount, when I specify that it's for gifts, no box, no certificate for each item, and no loyalty service, I get bored.
User icon
Stphanie B.
purchased on 10/04/2023
Translated review
Answer from Itsara
Hello, Stéphanie,

Our gift wrapping is in the form of gift bags, which we enclose with the order, along with baguiers when specified, as you did. Did you get them?
We don't really have a loyalty service at the moment, but we're working on it.
On the other hand, our customers receive promotional mailings before new customers, and the percentages are different. That's our current loyalty system 🙂
As for the certificate, I assume you're talking about a certificate of authenticity, which we don't actually provide, because all our jewelry is hallmarked with our importer's hallmark, registered with the Nice customs guarantee office as proof of its authenticity and guaranteeing the quality and origin of the jewelry. Your comment is nonetheless pertinent, and we'll be looking into the matter.
In the meantime, for information on the authenticity of silver, please visit our https://itsara.net/pages/argent-pur-et-massif page.

Don't hesitate to come back to us if necessary 🙂
3 /5
★★★☆☆
I have my doubts about the fact that it is solid silver. no hallmark.....
User icon
Christine L.
purchased on 10/04/2023
Translated review
Answer from Itsara
Hello Christine,

Have you checked the back of each "blade" for the hallmark?
In general, we do it in a corner or on a discreet spot, so that it is not obvious on the jewel for aesthetic reasons. For these buckles, it's usually either a top or bottom corner, at the back of the blades.
I invite you to click on the following link, which will take you to a page on our site where you'll find all the information you need about our importer's hallmark etc. 🙂

https://itsara.net/pages/argent-pur-et-massif

Don't hesitate to come back to us if necessary 🙂
3 /5
★★★☆☆
Beautiful handcrafted jewelry at an excellent price. On the other hand, customer service is non-existent by e-mail. I reported a problem with earrings that are not symmetrical. I received the same earrings twice and they look ugly on one ear. That was 15 days ago. I'm still waiting for a reply....pity, it spoils the rest of the shopping experience where there was nothing to complain about.
User icon
Cecile D.
purchased on 11/02/2023
Translated review
2 /5
★★☆☆☆
Hello, I'm quite disappointed, I find that the ring isn't as massive as those I've been able to buy on your site, too bad, it feels like the quality has gone way down compared to the price. Less character, more uniqueness, it's sad this lack of quality...
User icon
Thrse W.
purchased on 24/12/2022
Translated review
Answer from Itsara
Hello Thérèse,

First of all, I'm sorry you didn't like the model. You can return it free of charge and get your money back. Or you can exchange it for a thicker ring.

On the other hand, this model has not evolved over the years, it has always been like this. The silver is solid and of high quality, and the ring's reasonable thickness keeps it comfortable.
Rigidity is provided by the overall shape of the ring and its central "belt".

The price is directly linked to the weight of the ring, and is indexed to the price of the raw material. The price of silver has tripled in two decades, and is still rising. I understand that when you bought a handmade sterling silver ring on our site in 2016, it's not the same price today... Despite all this, we keep a very reasonable and fair margin.
But buying jewelry from us is still a good investment 😉 the quality is always there and it's jewelry you keep for life.

We're here to help if you need

Wishing you a happy new year
With pleasure
Leonel
Itsara Bijoux
3 /5
★★★☆☆
The jewels are of good quality, but the application of the discount needs to be reviewed...
User icon
Martine A.
purchased on 15/12/2022
Translated review
Answer from Itsara
Hello Martine,
I'm sorry you weren't able to take advantage of your discount. It's true that you didn't put the discount code when you paid, but when I looked at your invoice I saw that you had left a note with the code. We missed it... and I'm sorry. I've just refunded the discount to your account.
I wish you a pleasant evening
Looking forward to seeing you again
Cdt
Isabelle
3 /5
★★★☆☆
Usually the rings are of good quality... but this time I must admit I'm disappointed... I ordered the Bague en argent Contemporaine N°65 and it arrived black on the sides and when I put it on my finger, it made my finger blue! So is it really silver? Too bad, because the other rings I ordered were superb...
User icon
Annelaure B.
purchased on 13/12/2022
Translated review
Answer from Itsara
Hello AnneLaure,
please don't hesitate to contact us to find out more about this mishap. It's true that I'm really surprised by what you're telling me, because the ring in question is a simple ring with no patina... it's strange. I can already reassure you about the quality of the silver: the ring is made like the others, in pure, solid silver. On the other hand, it can happen that a piece of silver jewelry becomes blackened by a product (certain household products, bleach, chlorine, etc.) or sometimes by one's own perspiration. But with quality solid silver, it's always possible to make up for it 😉 .
I'm waiting for your message so that we can find a solution to your problem, and please note that you can also return the ring to us free of charge and be reimbursed or exchanged.
I wish you a pleasant evening
Cdt
Isabelle
3 /5
★★★☆☆
I was warned by phone of a big delay in delivery and offered a refund but waited. Thank you for your help.
User icon
Chantal B.
purchased on 01/12/2022
Translated review
3 /5
★★★☆☆
The delivery took a long time... no problem with the contents.
User icon
Alexandra L.
purchased on 09/11/2022
Translated review
Answer from Itsara
Indeed 😔
Our apologies Alexandra
Our delivery friends got their feet stuck in the carpet. 9 days. This is fortunately extremely rare.
Rest assured, statistically speaking you should be safe for some time 😁✨

Au plaisir