/10
★★★★★
based on 7440 reviews published
★★★★★
based on 7440 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
0 : difficult to open case and rather cheap effect. high price of the product.
Claude A.
purchased on 22/02/2025
Translated review
Answer from Itsara
1 : Hello Claude,
Thank you for your feedback.
Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.
We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.
Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).
Best regards,
Itsara Dolma
Thank you for your feedback.
Our cases are made from natural, recyclable, and biodegradable materials. They are designed to be both protective, lightweight, and environmentally friendly.
We are sorry if they did not meet your expectations. We always strive to balance sustainability, aesthetics, and practicality, and your comments are valuable to us.
Regarding the price, it reflects the artisanal craftsmanship behind each piece as well as the quality of the materials used since our jewelry is made from pure silver (99.9% without mixing).
Best regards,
Itsara Dolma
3
/5
★★★☆☆
0: A certificate of authenticity is missing. Silver means nothing. It needs to specify solid silver or genuine silver or silver with the title, etc. This is very annoying because the person to whom the gift is intended thinks it is costume jewelry. Is that the case? Because silver means nothing, it's just a color!
Catherine D.
purchased on 12/02/2025
Translated review
Answer from Itsara
1: Hello Catherine,
First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.
Feel free to check our 'care and maintenance' tips for your Itsara jewelry.
We are always here to listen if you have any other questions or need advice 🙂
Best regards,
Isabelle
First of all, thank you for your purchase 🙏🏼, and then you can reassure the person to whom you gave the jewelry, it is indeed made of quality solid silver.
As stated on our website and on the page 'Pure and Solid Silver', all our jewelry bears our registered importer hallmark in precious metals at the customs guarantee of Nice. This proves the quality of the material and the origin of your jewelry.
Moreover, our jewelry always has a silver content of over 92.5% (as indicated on our page about silver quality) because they are made of pure silver: 99.9% silver without any mix. Only jewelry with soldering has a silver content between 98% and 96% because an alloy of 50% silver with 50% copper is necessary to make the soldering. However, it is impossible for us to affirm the silver content of each piece of jewelry, it always fluctuates between 96% and 99.9% silver. This is an excellent and rare quality.
Feel free to check our 'care and maintenance' tips for your Itsara jewelry.
We are always here to listen if you have any other questions or need advice 🙂
Best regards,
Isabelle
2
/5
★★☆☆☆
On photo the rings are highlighted, but as for finding the right size the ring maker is far from accurate, on this subject I had to return the three rings ordered and I'm still waiting for the rings in size 57 really arrive because promised to receive them Saturday, February 22 but no! sorry I'm very disappointed CALLET Lydia
Lydia C.
purchased on 04/02/2025
Translated review
Answer from Itsara
Hello Lydia,
According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.
Yours faithfully
Itsara Dolma
According to our exchanges, we have informed you that your order is on hold with us as we have not yet received the flower 20 ring from the artisan. We apologize for the delay.
Yours faithfully
Itsara Dolma
2
/5
★★☆☆☆
Bonjour j'ai été déçu par ma dernière commande 233493 du 7 fevrier2025 concernant des boucles oreilles ethniques 85 elles ne sont pas de la meme grandeur
Sylvie R.
purchased on 07/02/2025
Translated review
Answer from Itsara
Hello Sylvie,
As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna
As this is handcrafted jewelry, it's true that we often have differences in size or design. We do our best to choose pairs that are almost identical, but we may have missed one during preparation. Don't hesitate to make a return request for an exchange if you wish.
Have a nice day!
Joanna
2
/5
★★☆☆☆
Disappointed by the ring....
Evelyne C.
purchased on 04/02/2025
Translated review
Answer from Itsara
Hello Evelyne,
We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]
We remain at your disposal,
Yours sincerely
Itsara Dolma
We're sorry to hear that you didn't like the ring. You can make a return request if you wish by contacting us by e-mail: [email protected]
We remain at your disposal,
Yours sincerely
Itsara Dolma
3
/5
★★★☆☆
The ring was a little big and the two branches not folded enough . My brother had to fold them back for me and this damaged it a little 😐
Anne B.
purchased on 25/01/2025
Translated review
Answer from Itsara
Hello Anne,
We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.
Best regards,
Itsara Dolma
We're sorry that the ring size is too large, it's a very special model, so please don't hesitate to contact us: [email protected] for an exchange or return if necessary.
Best regards,
Itsara Dolma
2
/5
★★☆☆☆
Was not received as notified on the site, carrier fault it is the site that chooses disappointed because not received for Christmas and honestly the quality not top I send it back but I wait until the post office is opened the package is ready to be shipped
Florence T.
purchased on 19/12/2024
Translated review
Answer from Itsara
Hello Florence,
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma
We apologize for any inconvenience beyond our control concerning the delivery and for not having been able to satisfy you.
Yours faithfully
Itsara
Dolma
3
/5
★★★☆☆
Correct
Rene L.
purchased on 16/12/2024
Translated review
3
/5
★★★☆☆
Hard-to-adjust men's ring
Claire-marie H.
purchased on 12/12/2024
Translated review
3
/5
★★★☆☆
Jewel similar to description but packaging disappointed.
Cathericatherine C.
purchased on 07/12/2024
Translated review
Answer from Itsara
Hello Catherine,
We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.
Please do not hesitate to contact us.
Have a nice day!
Sincerely
ITSARA Vanessa
We're sorry to hear about your disappointment with our jewelry packaging.
The packaging boxes are made from natural paper and are also made in Thailand, just like our jewelry.
Please do not hesitate to contact us.
Have a nice day!
Sincerely
ITSARA Vanessa
2
/5
★★☆☆☆
Too big. I had to put it in the middle finger and not in the phone book. My measure was by a professional tool
Noelle C.
purchased on 25/11/2024
Translated review
3
/5
★★★☆☆
I haven't received my order yet I don't know where it is... A request has been sent, I'm waiting... I'll post a review later.
Sabine R.
purchased on 04/10/2024
Translated review
3
/5
★★★☆☆
Prompt delivery, beautifully packaged but a little disappointed that the join could clearly be seen on each band of the ring.
Hannah D.
purchased on 11/10/2024
3
/5
★★★☆☆
Could not find any hallmark on the "pure" silver jewel (Hmong padlock) ordered. Disturbing...
Guillaume B.
purchased on 02/10/2024
Translated review
Answer from Itsara
Hello Guillaume,
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
2
/5
★★☆☆☆
I have not yet received my order.
Delphine V.
purchased on 24/09/2024
Translated review
Answer from Itsara
Hello Delphine,
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
3
/5
★★★☆☆
Very pretty ring unfortunately as soon as I tried the earrings I had an allergic reaction that I don't normally have with silver....
Bollengier S.
purchased on 15/08/2024
Translated review
Answer from Itsara
Hello Séverine,
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
2
/5
★★☆☆☆
2 rings bought. 1 perfect and the other all damaged with no shine, that's not money!!! Very disappointed
Severine V.
purchased on 10/07/2024
Translated review
Answer from Itsara
Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
3
/5
★★★☆☆
Very pretty, but small defect on an earring...
Lysiane H.
purchased on 04/07/2024
Translated review
Answer from Itsara
Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
3
/5
★★★☆☆
The jewel I ordered is pretty and conforms to the description. I appreciated the recycled paper packaging. On the other hand, I find the almost daily e-mails with commercial proposals exaggerated.
Isabelle D.
purchased on 19/06/2024
Translated review
Answer from Itsara
Hello Isabelle,
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
3
/5
★★★☆☆
The bracelet is beautiful but I was only able to wear it for a few days because it had already broken. I am currently on vacation but was thinking of sending it back to you for an exchange; is this possible?
Valerie M.
purchased on 08/06/2024
Translated review
Answer from Itsara
Hello Valérie,
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
3
/5
★★★☆☆
The earrings are too thick, I can't put them on.
Isabelle B.
purchased on 30/05/2024
Translated review
Answer from Itsara
Hello Isabelle,
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
3
/5
★★★☆☆
Satisfied
Sandrine T.
purchased on 18/04/2024
Translated review
3
/5
★★★☆☆
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
Martine L.
purchased on 29/03/2024
Translated review
Answer from Itsara
Hello Martine,
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
3
/5
★★★☆☆
I've ordered from Itsara several times in the past but I have to admit that my last order was a bit disappointing as the item was oxidized. Having said that, jewelry is always very well priced!
Alexandra R.
purchased on 02/03/2024
Translated review
Answer from Itsara
Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
3
/5
★★★☆☆
The ring is pretty, but I have my doubts about whether it's silver or not, because the hallmark looks odd. So I'll have to wait and see.
Alice B.
purchased on 20/02/2024
Translated review
Answer from Itsara
Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
2
/5
★★☆☆☆
The jewel is very pretty. However, I wonder about the material used and defined as solid silver. In fact, the ring blackened in the first few days I wore it.
Sabine C.
purchased on 21/02/2024
Translated review
Answer from Itsara
Hello Sabine,
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.
Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien
As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary,
Anaïs
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.
Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien
As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary,
Anaïs
3
/5
★★★☆☆
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
Dorothee K.
purchased on 27/01/2024
Translated review
Answer from Itsara
Hello Dorothée,
As Vanessa said in return, we're very sorry you lost your buckle 🙁
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code 🙂
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
As Vanessa said in return, we're very sorry you lost your buckle 🙁
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code 🙂
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
2
/5
★★☆☆☆
Very disappointed, the silver in this ring is not the quality I was hoping for, it looks more like steel!
Marie-france T.
purchased on 17/01/2024
Translated review
Answer from Itsara
Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
2
/5
★★☆☆☆
I haven't received the ring yet, so I can't evaluate it, sorry.
Janie Andrea H.
purchased on 11/01/2024
Translated review
Answer from Itsara
Hello Janie
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
3
/5
★★★☆☆
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
Claude B.
purchased on 01/01/2024
Translated review
Answer from Itsara
Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs