/10
★★★★★
based on 6817 published reviews
★★★★★
based on 6817 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Too big. I had to put it in the middle finger and not in the phone book. My measure was by a professional tool
Noelle C.
purchased on 25/11/2024
Translated review
3/5
★★★☆☆
I haven't received my order yet I don't know where it is... A request has been sent, I'm waiting... I'll post a review later.
Sabine R.
purchased on 04/10/2024
Translated review
3/5
★★★☆☆
Prompt delivery, beautifully packaged but a little disappointed that the join could clearly be seen on each band of the ring.
Hannah D.
purchased on 11/10/2024
3/5
★★★☆☆
Could not find any hallmark on the "pure" silver jewel (Hmong padlock) ordered. Disturbing...
Guillaume B.
purchased on 02/10/2024
Translated review
Answer from
Itsara
Hello Guillaume,
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
The punches are sometimes well hidden 😊
Can you send us photos of the front and back of the padlock, as well as the little pearl at the end of the black cord, by email to [email protected], please?
In the meantime I wish you a beautiful day ☀️
Joanna
2/5
★★☆☆☆
I have not yet received my order.
Delphine V.
purchased on 24/09/2024
Translated review
Answer from
Itsara
Hello Delphine,
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
I see your order was distributed on October 10 and we hope you like your ring 😊
Looking forward to seeing you on Itsara
Joanna
3/5
★★★☆☆
Very pretty ring unfortunately as soon as I tried the earrings I had an allergic reaction that I don't normally have with silver....
Bollengier S.
purchased on 15/08/2024
Translated review
Answer from
Itsara
Hello Séverine,
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
Thank you for taking the time to post a review on our site.
We're usually used to wearing factory-made earrings that have thin fasteners and our ears react as soon as we put a larger shank in them.
If you usually tolerate silver, then I don't think this is an allergic reaction.
I suggest you clean your earrings with soapy water and try wearing them again for a few hours. If the problem persists, don't hesitate to ask us for a return label 😊
See you soon
Joanna
2/5
★★☆☆☆
2 rings bought. 1 perfect and the other all damaged with no shine, that's not money!!! Very disappointed
Severine V.
purchased on 10/07/2024
Translated review
Answer from
Itsara
Hello Séverine,
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
We have received your return request and sent you the return label.
However, we have still not received the ring and the tracking indicates that the shipment has not yet been made.
We certify that our jewelry is pure silver and not 925. They are hallmarked with our Itsara hallmark and we are in the process of obtaining a precious metals importer number from the Nice customs guarantee office.
We look forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
3/5
★★★☆☆
Very pretty, but small defect on an earring...
Lysiane H.
purchased on 04/07/2024
Translated review
Answer from
Itsara
Hello Lysiane,
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
Could you please send us a photo of the loop defect to [email protected] so that we can see together what we can do.
Looking forward to hearing from you.
Have a nice day!
Sincerely
ITSARA Vanessa
3/5
★★★☆☆
The jewel I ordered is pretty and conforms to the description. I appreciated the recycled paper packaging. On the other hand, I find the almost daily e-mails with commercial proposals exaggerated.
Isabelle D.
purchased on 19/06/2024
Translated review
Answer from
Itsara
Hello Isabelle,
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
I've just changed your subscription to the marketing service so you shouldn't be bothered by commercial emails anymore.
Have a nice day 🌞
Joanna
3/5
★★★☆☆
The bracelet is beautiful but I was only able to wear it for a few days because it had already broken. I am currently on vacation but was thinking of sending it back to you for an exchange; is this possible?
Valerie M.
purchased on 08/06/2024
Translated review
Answer from
Itsara
Hello Valérie,
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
No problem, contact us when you return from vacation and we'll send you a return label and make the necessary arrangements.
Have a nice day 🌞
Joanna
3/5
★★★☆☆
The earrings are too thick, I can't put them on.
Isabelle B.
purchased on 30/05/2024
Translated review
Answer from
Itsara
Hello Isabelle,
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
Don't hesitate to make a return request on our website, they are free and you have 30 days to do so.
Have a nice day ☀️
3/5
★★★☆☆
Satisfied
Sandrine T.
purchased on 18/04/2024
Translated review
3/5
★★★☆☆
Very pretty ring, but for thin fingers. I had to enlarge it a lot and it doesn't give the effect shown in the photo. Too bad there aren't several sizes.
Martine L.
purchased on 29/03/2024
Translated review
Answer from
Itsara
Hello Martine,
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
Don't hesitate to contact us by e-mail at: [email protected], we'll see together if a return is necessary to make the rendering beautiful.
Joanna
3/5
★★★☆☆
I've ordered from Itsara several times in the past but I have to admit that my last order was a bit disappointing as the item was oxidized. Having said that, jewelry is always very well priced!
Alexandra R.
purchased on 02/03/2024
Translated review
Answer from
Itsara
Hello Alexandra,
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
The black color on your ring is not due to oxidation, but to the patina used by the craftsman to highlight the motifs. The ring is dipped in a product that soaks in everywhere. Before sending them out, we take care to wash the jewels and adjust them to your size. However, if you enlarge them a little more, you'll notice the patina. Please do not hesitate to contact us if you need advice on how to eliminate this patina.
Have a nice day.
Joanna
3/5
★★★☆☆
The ring is pretty, but I have my doubts about whether it's silver or not, because the hallmark looks odd. So I'll have to wait and see.
Alice B.
purchased on 20/02/2024
Translated review
Answer from
Itsara
Hello Alice,
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
The hallmark you see on our jewelry is our importer's hallmark. We are registered with the precious metals customs office in Nice:
https://itsara.net/pages/argent-pur-et-massif
As well as a link to the best way to care for your jewelry:
https://itsara.net/pages/conseils-et-entretien
Don't hesitate to come back to us if you need anything.
Very nice day,
Anaïs
2/5
★★☆☆☆
The jewel is very pretty. However, I wonder about the material used and defined as solid silver. In fact, the ring blackened in the first few days I wore it.
Sabine C.
purchased on 21/02/2024
Translated review
Answer from
Itsara
Hello Sabine,
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.
Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien
As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary,
Anaïs
The black that stands out may be due to the patina of the jewel.
We always clean the rings before sending them out, but the patina may remain.
You can remove this patina by rubbing the ring with a stainless steel scouring ball and washing-up liquid.
The more you wear your ring, the more beautiful and shiny it will become.
Don't use bleach or other bleach derivatives, as this will re-form the patina.
Here's a link to advice and care:
https://itsara.net/pages/conseils-et-entretien
As far as the quality of our silver is concerned, you will find all the tests carried out on our silver, and all the necessary information by clicking on the following link:
https://itsara.net/pages/argent-pur-et-massif
Don't hesitate to come back to us if necessary,
Anaïs
3/5
★★★☆☆
Hello, the buckles are very pretty but I've only worn them once unfortunately. One of them fell off twice, the 3rd time I couldn't find it. Maybe a balancing problem since there's no closing system. Have a nice day. Dorothée Kalota
Dorothee K.
purchased on 27/01/2024
Translated review
Answer from
Itsara
Hello Dorothée,
As Vanessa said in return, we're very sorry you lost your buckle 🙁
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code 🙂
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
As Vanessa said in return, we're very sorry you lost your buckle 🙁
We've decided to discontinue this model, which is too flexible for a clasp.
I see you had a coupon code 🙂
Don't hesitate to come back to us if necessary,
Very nice day,
Anaïs
2/5
★★☆☆☆
Very disappointed, the silver in this ring is not the quality I was hoping for, it looks more like steel!
Marie-france T.
purchased on 17/01/2024
Translated review
Answer from
Itsara
Hello Marie-France,
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
I'm sorry to hear that your jewelry did not give you complete satisfaction.
Our jewelry is 99.9% solid silver.
You can take a look at our website by clicking on the following link: https://itsara.net/pages/argent-pur-et-massif
which will give you all the information you need about our silver if you wish 😊
Don't hesitate to contact us if you need any further information,
Anaïs.
2/5
★★☆☆☆
I haven't received the ring yet, so I can't evaluate it, sorry.
Janie Andrea H.
purchased on 11/01/2024
Translated review
Answer from
Itsara
Hello Janie
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
Sorry for the delay. The whole point is to be happy to have them now ✨☺️. The post office isn't always perfect, although employees generally do their jobs with devotion. Aware of the service they represent. So it's rare, but I apologize for this too slow delivery, we are indirectly responsible for it.
With pleasure
Leonel
3/5
★★★☆☆
A little disappointed with the quality Silver jewelry gets damaged very quickly when worn occasionally
Claude B.
purchased on 01/01/2024
Translated review
Answer from
Itsara
Hello Claude,
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
I'm sorry to hear that you were not entirely satisfied with our jewelry.
What do you mean by "damaged"?
Indeed, if they are worn only occasionally, they need to be well protected from light and humidity to prevent them from losing their shine, like all jewelry.
If your jewelry has "tarnished", you can clean it by rubbing it with a stainless steel scouring ball and washing-up liquid, and it will be as good as new. Here's a link to our jewelry care tips page: https://itsara.net/pages/conseils-et-entretien
Very nice day, Anaïs
3/5
★★★☆☆
I'm usually happy with the jewelry, but I'm disappointed with the way the bracelet is fastened. It's very complicated to fasten it alone, if not impossible, even with someone else. Yet the bracelet is very beautiful.
Nathalie R.
purchased on 10/12/2023
Translated review
Answer from
Itsara
Hello Nathalie,
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
I'm sorry to hear that you're not entirely satisfied with your bracelet.
Would you like to have it returned?
3/5
★★★☆☆
Very good quality and competitive price.
Carole B.
purchased on 19/12/2023
Translated review
3/5
★★★☆☆
Not finished well enough, I expected better from Thailand. Sorry
Maya M.
purchased on 17/12/2023
Translated review
Answer from
Itsara
Hello Maya,
I'm sorry to hear that we weren't able to satisfy you 🙁
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
I'm sorry to hear that we weren't able to satisfy you 🙁
We clean our jewels so that they shine, but we can't really know if the customer prefers jewels that are more or less white or patinated, more or less shiny or matte...
As for the finish, once again I'm sorry if your rings have imperfections. We're talking about craftsmanship here, and each piece of jewelry is handmade without the use of molds, so each one is unique. There may be imperfections, and sometimes we miss some of them...
Don't hesitate to send us an e-mail and request a return if necessary.
Have a nice day, Anaïs
3/5
★★★☆☆
The bracelet we ordered didn't fit because you asked us to measure the wrist when we should be measuring the flat of the hand. This changes everything. What's more, the return is not free of charge as you deduct a contribution from us. I'm very disappointed
Norya C.
purchased on 13/12/2023
Translated review
Answer from
Itsara
Hello, Norya,
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
I'm sorry the bracelet doesn't fit... To measure your wrist, it's best to take a strip of glossy paper if possible, about 5 cm wide.
Once you've measured it, use it to go around your wrist, without tightening it too much, and transfer it to a ruler.
This method is valid for an open band or a soft bracelet.
For a closed band, close your hand as if you were going to put the bracelet on, thumb inside, a bit like a duck's beak, and measure the widest part, i.e. the phalanges.
Do not measure the flat of the hand.
Don't hesitate to come back to us if you need help.
2/5
★★☆☆☆
Very pretty jewel but the pin that goes inside the ear hole has blackened and caused pain, usually I don't have this problem with my other silver earrings, it's a shame ....
Brigitte L.
purchased on 10/12/2023
Translated review
Answer from
Itsara
Hello Brigitte.
I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.
Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.
As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.
Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.
In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.
But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.
Have a nice day.
Leonel
I'm very puzzled by your comment. The quality of our money is beyond reproach.
This is a first in over 15 years.
Some people blacken silver.
Of course, pure silver is particularly sensitive to this, but so is all genuine silver jewelry. If our jewels blacken on contact with you, they all will. It's oxidation, and it's even an indication that it's real silver, because silver has a characteristic oxidation. Even if it manifests itself differently depending on the quality and type of aggression.
As for the pain, it's directly reminiscent of an allergy. It's very rare for silver, but it does exist.
Where I have a problem is with your statement:
"I don't usually have a problem with money".
That's because the silver used by the Karen tribe we represent here is the purest in the world. You can be sure of this at any of the gold and silver buyers who swarm our cities. They test the grade with a liquid that tints the purer the silver. I can assure you that they've never seen a stronger tint than the silver we use here.
In conclusion, either you're in a statistically unprecedented situation, or you've handled a chlorinated or sulfurous product (swimming pool tablets, managerial or gardening products, etc.) which has blackened the silver and heated your skin.
But once again, the quality of our silver is beyond reproach.
I really invite you to take the buyers' test to see for yourself.
We've tested it many times in the laboratory. We have never obtained less than 98%.
Have a nice day.
Leonel
3/5
★★★☆☆
The rings are perfect, but the bracelet I ordered isn't very sturdy: it doesn't stay round and moved as soon as I wore it.
Melissa D.
purchased on 10/12/2023
Translated review
Answer from
Itsara
Hi Melissa, I'm sorry the bracelet didn't work for you. It's a semi-rigid bracelet, so if you wear it without lifting it, it will adapt to your morphology.
Thank you very much for the rings 🥰
Thank you very much for the rings 🥰
3/5
★★★☆☆
Satisfied
Jacqueline B.
purchased on 09/12/2023
Translated review
2/5
★★☆☆☆
Hello, when I ordered I wasn't told that the ring was adjustable. I don't really like this system, a bit disappointed, I thought it was thicker.
Bernadette P.
purchased on 06/12/2023
Translated review
Answer from
Itsara
Hi Bernadette, I'm sorry you're not happy with your ring.
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs
It says right under its name that it's adjustable.
Please do not hesitate to come back to us if necessary,
Anaïs
3/5
★★★☆☆
Disappointing product quality
Martine C.
purchased on 04/12/2023
Translated review
Answer from
Itsara
Hello Martine,
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs
I'm sorry to hear that you weren't satisfied with our jewelry...
What was the problem? Please don't hesitate to send us an e-mail at contact@itsara with photos if you need them, or call us at 0749476876, we're here to listen.
Hoping to solve your problem,
Have a nice day, Anaïs
2/5
★★☆☆☆
I didn't find this bracelet as pretty as on the photo, dull and with little flaws.
Magali R.
purchased on 27/11/2023
Translated review
Answer from
Itsara
Hello Magali,
I'm sorry that the bracelet doesn't suit you 🙁 For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you 🙂
I'm sorry that the bracelet doesn't suit you 🙁 For the dullness, just use washing-up liquid and a stainless steel scouring ball. Normally, we make this bracelet shine well, but it's possible that this one got through - we're sorry.
For small defects, could you please send us photos? These are handmade jewels, so it's true that sometimes they may not be perfect, or exactly the same as the photo, as each piece is unique.
Don't hesitate to send us an e-mail, and we'll see what we can do for you 🙂