/10
★★★★★
based on 3190 published reviews
★★★★★
based on 3190 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I've been ordering from you for a long time but I don't have a coupon code... And my orders often take 4 days before I receive them.
Luc M.
purchased on 22/11/2022
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3/5
★★★☆☆
Not always clear and quite slow.
Noëlle D.
purchased on 02/11/2022
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3/5
★★★☆☆
Very good for the wool, thank you. For the cream color, it's rather light brown, too bad. It comes from the photo on the site.
Marie-théophane S.
purchased on 21/11/2022
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2/5
★★☆☆☆
I ordered edv color 4501 and received color 4510.
Gisèle I.
purchased on 20/11/2022
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3/5
★★★☆☆
I am a new customer. The parcel arrived quickly, on the date indicated. I chose your company because of the speed of delivery and the choice offered.
The wool seems to be of good quality. It's soft to the touch. I haven't started my work yet.
I took off two stars because I was very surprised by the packaging: a soberly taped shoebox for boots. It was damaged, perhaps from shipping. I'm all for saving money, but not at the expense of protecting wool, especially when the box lid has two holes big enough to see inside.A simple sheet of wrapping paper around this box would have been enough for better protection. This is not entirely in keeping with your advertising, and my name was not on the label. Only my address and phone number were on the label, which is how my janitor, who received the package, was able to find me. (He wouldn't have gone round the 400 apartments in my residence). I knit a lot, so I hope I won't have this problem again if I recommend you.
Rue D.
purchased on 18/11/2022
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3/5
★★★☆☆
Although the prices are attractive, it is 2 times that the delivery time is long because of restocking by your services, it was not at the very beginning of the orders to be watched
Annie D.
purchased on 04/11/2022
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3/5
★★★☆☆
Very late delivery despite complaint and promise
Jocelyne S.
purchased on 25/10/2022
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3/5
★★★☆☆
Delivery not made on time shipping costs too high
Francine D.
purchased on 12/10/2022
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3/5
★★★☆☆
No invoice, no band on the balls to know which needle to knit with and the bath number....
Christiane N.
purchased on 04/11/2022
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3/5
★★★☆☆
Delivery a little long.
Pierrette L.
purchased on 08/10/2022
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2/5
★★☆☆☆
I had ordered several balls of wool which arrived in very good condition, only the packaging was deplorable. An old shoebox, completely damaged, worn out and even with holes in places. The packaging showed a great lack of care.
Aloïs F.
purchased on 14/08/2022
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Answer from
La Lainière de Wazemmes
Hello, We are very sorry that you were not satisfied with your delivery. However, we can assure you that the parcels are sent from our premises in very good condition (despite being reused packaging). Unfortunately, the delivery services provided by La Poste or Mondial Relay sometimes damage parcels. Fortunately, in this case, the products were not damaged. We apologize again for any inconvenience beyond our control.
3/5
★★★☆☆
Reusing cardboard boxes is certainly more environmentally friendly, but a little surprising. For example, the box we received indicated that it needed to be refrigerated, which is a bit strange for balls of wool. Consumers should be informed. Otherwise, I'm satisfied with the delivery time and value for money. Thank you
Josée P.
purchased on 09/08/2022
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3/5
★★★☆☆
No unpleasant surprises regarding the thread ordered (2 times), which met my expectations perfectly. However, paying 8 euros for 50g of thread is really too much, and I won't be coming back!
Floresta M.
purchased on 17/07/2022
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3/5
★★★☆☆
Still very slow
Montaine B.
purchased on 09/07/2022
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2/5
★★☆☆☆
Arrived 2 weeks late. Quite disappointed.
Frédéric B.
purchased on 25/07/2022
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3/5
★★★☆☆
The prices and wools are great but I often have problems navigating the site from my smartphone...the pages don't display correctly or the site doesn't display the page I want. As I don't have this problem with other sites I browse, I've deduced that it's not due to my connection or my smartphone.
Fabienne G.
purchased on 01/08/2022
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3/5
★★★☆☆
THE STOCKS ARE NOT UP TO DATE and you are offered a credit note but when you need a certain number of balls for a work and you are called to tell you that the number is not there, it is not a credit note that you need but a refund.
Nadine P.
purchased on 28/07/2022
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3/5
★★★☆☆
A color is not the one chosen
Georgette H.
purchased on 23/07/2022
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3/5
★★★☆☆
Order not complete
Martine C.
purchased on 22/07/2022
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3/5
★★★☆☆
There were two balls missing from the parcel. I asked for them and received them.
Anne L.
purchased on 02/07/2022
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2/5
★★☆☆☆
I had problems with the delivery of this order because under the "pretext" of ecology ... (and at a high price ...) this company sends orders in recycled cartons ... The latter did not indicate wool and surely "interested" the deliveryman ... Thanks to the efficiency of the post office I was able to receive it anyway!!!!
Caroline G.
purchased on 22/06/2022
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3/5
★★★☆☆
Telephone reception needs fine-tuning!!!!!it's a real shame!!!
Marie-hélène P.
purchased on 02/07/2022
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3/5
★★★☆☆
Nothing to say about the quality of the wool. However, the delivery packaging could be reviewed (a box of coffee and a box of handkerchiefs) as it was certainly the cause of the postal delay.
Acheteur Vérifié
purchased on 14/11/2019
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2/5
★★☆☆☆
I ordered the Panama 300 (red) and received the Panama 250 (green). As soon as I received it I phoned the factory.
I was told that the right one would be sent back to me, but I still haven't received anything...
Acheteur Vérifié
purchased on 29/10/2019
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3/5
★★★☆☆
The site is not easy to navigate. To order several colors of the same wool, you have to click on all the references to see which color corresponds. Clicking on a color does not change the reference.
Acheteur Vérifié
purchased on 10/11/2019
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3/5
★★★☆☆
The site is not very easy to use. The search is tedious to find the right brand, for example Rio cotton The pages take a long time to load despite the fact that I'm connected to the fiber A lot of back and forth when validating a product
Acheteur Vérifié
purchased on 05/09/2019
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3/5
★★★☆☆
Serious site and fast delivery. only downside, the parcel was put in my letterbox! several balls of wool put in a very small box which inevitably tore.
Acheteur Vérifié
purchased on 06/08/2019
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3/5
★★★☆☆
The coordination between the various people in charge clearly needs to be improved, as I waited over a month for an order because someone "forgot" to let me know that one of the products I'd ordered was sold out. I had to call myself, fed up with the delay. Then there was an error about the amount of the refund. Finally, a commercial gesture was made and I thank them, but the customer treatment really needs to be reviewed.
Acheteur Vérifié
purchased on 12/03/2019
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3/5
★★★☆☆
Wool that met my expectations. However, the package was too small to fit in the letterbox. I had to take a cutter, pull out the wool...and crush the box to get it out! What's the point? You might as well pick up the package at the post office, it's more correct. Very expensive shipping costs.
Acheteur Vérifié
purchased on 06/05/2019
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3/5
★★★☆☆
Very high shipping costs to receive my parcel in a very damaged shoebox on arrival.
Acheteur Vérifié
purchased on 19/04/2019
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