/10
★★★★★
based on 2899 published reviews
★★★★★
based on 2899 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
A note or invoice for my ordered items is missing from the parcel.
Catherine R.
purchased on 16/03/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶
Yes, in order to limit paper waste, we never print invoices or order summaries. These are available and downloadable from the "my account" area on our website where you placed your order. We are sorry to hear that this has affected your shopping experience.
Best regards,
The team at La Lainière de Wazemmes 🧶
1/5
★☆☆☆☆
I haven't received my parcel so I can't judge the quality of the products. I can only say that customer service is anything but responsive and that the least they could have done would have been to either refund my money or send me back the 2 balls I ordered. Very disappointing and not very commercial.
Myriam D.
purchased on 15/01/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.
Best regards,
The team at La Lainière de Wazemmes 🧶
As we have already informed you in our previous exchanges, you have unfortunately been the victim of a delivery problem on the part of Mondial Relay, and we are sincerely sorry for this. Your parcel had been dispatched on time by our team following your order. It was returned to us by Mondial Relay last week, following which we refunded the amount of your order via PayPal on February 9.
Best regards,
The team at La Lainière de Wazemmes 🧶
1/5
★☆☆☆☆
Not received the order 92701 ,pay and nothing received .since 04/12/2023 .a nightmare this order.
Michel N.
purchased on 02/12/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We are very sorry about this situation and this inconvenience, which is totally beyond our control. We handed over your parcel to Mondial Relay on December 4 for delivery. We have no idea what could have happened with the carrier and your parcel to make it take so long to arrive. According to our information, your parcel finally arrived at your relay point today (15/12/2023). We're as sorry as you are and understand your dissatisfaction. We will inform Mondial Relay.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
1/5
★☆☆☆☆
The wool is beautiful but the box was half destroyed and smelling of cat pee, I'm missing a wool needle, twisting needles and two pairs of bamboo needles No. 4 and No. 4.5 which must have fallen out of the box!
Marie Laure M.
purchased on 10/10/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We are very sorry to read that your parcel did not arrive in good condition and we totally understand your dissatisfaction... Please believe that we take the utmost care to pack each and every one of our customers' orders, and we can assure you that your parcel was intact when we handed it over to the Mondial Relay delivery service. Unfortunately, this was an incident beyond our control. We invite you, if you have not already done so, to contact us by e-mail at [email protected] or by telephone on 03 20 57 09 46 concerning your damaged parcel and the products missing from it. We will try to find a solution to your problem.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
1/5
★☆☆☆☆
Very good
Jocelyne L.
purchased on 03/05/2023
Translated review
1/5
★☆☆☆☆
Very satisfied with the delivery and the quality of the wool.
Anny R.
purchased on 13/12/2022
Translated review
Answer from
La Lainière de Wazemmes
Hello, we're delighted that you're satisfied with our products and services. However, we would like to remind you that the 1-star rating corresponds to total dissatisfaction, so it would be preferable, for future occasions, to add the 5-star rating to be consistent with your comment See you soon at La Lainière de Wazemmes! 🧶
1/5
★☆☆☆☆
The color of one of the wools does not match the color shown on the website. As soon as I received the parcel, I contacted La Lainière but got no answer.
Evelyne V.
purchased on 19/11/2022
Translated review
1/5
★☆☆☆☆
I haven't received anything yet
Muriel C.
purchased on 30/11/2022
Translated review
1/5
★☆☆☆☆
Wool ordered on november 5th, here we are on november 23rd, I still haven't received anything...no comment
Françoise M.
purchased on 05/11/2022
Translated review
1/5
★☆☆☆☆
The color does not match the order. I asked for metallic blue and received metallic grey.
Jacqueline P.
purchased on 29/10/2022
Translated review
1/5
★☆☆☆☆
Late delivery
Meriem B.
purchased on 31/08/2022
Translated review
1/5
★☆☆☆☆
The delivery is a disgrace the parcel is thrown over the gate in the middle of the flowers
Nadine P.
purchased on 03/09/2022
Translated review
Answer from
La Lainière de Wazemmes
Hello, First of all, we regret this incident and understand your legitimate dissatisfaction with the situation. However, we would like to point out that your parcel was dispatched from our premises in good condition. It was then picked up and delivered by the French Post Office, who obviously failed in their mission. We have contacted them on our behalf to pass on the information, and we invite you to do the same so that the situation does not recur in the future. Once again, please accept our apologies for this inconvenience, which is totally beyond our control.
1/5
★☆☆☆☆
It's perfect! Thank you so much!
Nolwenn D.
purchased on 18/07/2022
Translated review
1/5
★☆☆☆☆
Choice on the site as in the store but horrible delivery.
Acheteur Vérifié
purchased on 20/01/2019
Translated review