/10
★★★★★
based on 2899 published reviews
★★★★★
based on 2899 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Hello I'm really not happy the color of Canada col 076 does not correspond at all to the color on screen it is much darker green it says light khaki, as it is to finish a knit I find myself with 4 balls that are useless. It's the 2nd time this happens
Michel L.
purchased on 21/07/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We are sorry to hear that your order did not meet with your satisfaction. If you have not already done so, please contact us by e-mail at [email protected] or by telephone on 03 20 51 39 98. We will then try to find a solution to your problem.
Best regards,
The team at La Lainière de Wazemmes 🧶
We are sorry to hear that your order did not meet with your satisfaction. If you have not already done so, please contact us by e-mail at [email protected] or by telephone on 03 20 51 39 98. We will then try to find a solution to your problem.
Best regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Satisfied with my order except that I ordered black and the wool is rather dark green so disappointed
Brigitte D.
purchased on 26/02/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
First of all, we would like to thank you for your positive feedback regarding your purchasing experience on our site. We're sorry to hear that one of our products didn't give you complete satisfaction. We do our best to ensure that the real colors come out as well as possible in the photos on the screen, and this seems to be the case for the color 001 to which you refer. Nevertheless, if you do not wish to keep the balls concerned, you can return them to us (in accordance with our GTC) and we will refund you the corresponding amount.
Kind regards,
The team at La Lainière de Wazemmes 🧶
First of all, we would like to thank you for your positive feedback regarding your purchasing experience on our site. We're sorry to hear that one of our products didn't give you complete satisfaction. We do our best to ensure that the real colors come out as well as possible in the photos on the screen, and this seems to be the case for the color 001 to which you refer. Nevertheless, if you do not wish to keep the balls concerned, you can return them to us (in accordance with our GTC) and we will refund you the corresponding amount.
Kind regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Fast delivery, but a little disappointed because I received a few balls, not corresponding to the color ordered, and did not find a site to return them.
Evelyne R.
purchased on 24/02/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We're sorry to hear about your disappointment with your purchase from our site. It is quite possible that an error was made during the preparation of your order and, if this is the case, we sincerely apologize. Please note that if you notice this kind of problem, you can easily contact us from our website or by e-mail at [email protected] or by telephone on 03 20 57 09 46 to let us know. We will then suggest that you return the faulty products to us, and of course send you back the products that correspond to your original order.
Best regards,
The team at La Lainière de Wazemmes 🧶
We're sorry to hear about your disappointment with your purchase from our site. It is quite possible that an error was made during the preparation of your order and, if this is the case, we sincerely apologize. Please note that if you notice this kind of problem, you can easily contact us from our website or by e-mail at [email protected] or by telephone on 03 20 57 09 46 to let us know. We will then suggest that you return the faulty products to us, and of course send you back the products that correspond to your original order.
Best regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Fast delivery, quality is up to scratch, but on the chosen color, despite the good resolution of the image on my computer, the expected blue-green is actually quite green... I was able to exchange the balls at a local retailer, who knows me well, without any problem. a little disappointed by your notification in the event that I would have returned these balls (at my expense), not to apply the free shipping to send me the exchange, it would have been a commercial gesture appreciated.
Marie-france M.
purchased on 02/02/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
First of all, thank you for your positive feedback about the quality of our products. Regarding the color, we have checked and indeed the photo we had on the site for this color green blue was not consistent with the color of the ball in reality. We apologize for this error and thank you for your comment, which enabled us to rectify this inaccuracy on our site. Under these circumstances, we will of course be able to offer you a refund for the amount of the balls in question. We've sent you an e-mail with details of how to do this.
Kind regards,
The team at La Lainière de Wazemmes 🧶
First of all, thank you for your positive feedback about the quality of our products. Regarding the color, we have checked and indeed the photo we had on the site for this color green blue was not consistent with the color of the ball in reality. We apologize for this error and thank you for your comment, which enabled us to rectify this inaccuracy on our site. Under these circumstances, we will of course be able to offer you a refund for the amount of the balls in question. We've sent you an e-mail with details of how to do this.
Kind regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Shipping is very expensive
Nicole M.
purchased on 07/01/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We do our utmost to offer the most attractive delivery charges possible, including free delivery for orders over €50. However, being a small company, we can hardly lower our shipping costs any further as we are also dependent on the rates imposed on us by the carriers unfortunately. But we understand that you may find this too high, and we're sorry about that.
Kind regards,
The team at La Lainière de Wazemmes 🧶
We do our utmost to offer the most attractive delivery charges possible, including free delivery for orders over €50. However, being a small company, we can hardly lower our shipping costs any further as we are also dependent on the rates imposed on us by the carriers unfortunately. But we understand that you may find this too high, and we're sorry about that.
Kind regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Color difference between Internet and reality
Claude C.
purchased on 05/01/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
It is indeed possible that some colors are not perfectly faithful to reality on the photos on our site. Also, depending on the screen, colors may not appear the same for everyone. We always do our best to ensure that the photos of our products resemble the real balls as closely as possible, but this is not always easy. We apologize once again for this inconvenience.
Best regards,
The team at La Lainière de Wazemmes 🧶
It is indeed possible that some colors are not perfectly faithful to reality on the photos on our site. Also, depending on the screen, colors may not appear the same for everyone. We always do our best to ensure that the photos of our products resemble the real balls as closely as possible, but this is not always easy. We apologize once again for this inconvenience.
Best regards,
The team at La Lainière de Wazemmes 🧶
2/5
★★☆☆☆
Fast delivery thanks. As for the wool, it's all knots! it's disappointing.
Virginie D.
purchased on 02/01/2024
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We are very sorry to read this. Have you already contacted us by e-mail at [email protected] or by telephone on 03 20 51 39 98? In order to pass on the information to our supplier, we need to know the exact reference number of the ball in which you found knots. Do you have it?
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We are very sorry to read this. Have you already contacted us by e-mail at [email protected] or by telephone on 03 20 51 39 98? In order to pass on the information to our supplier, we need to know the exact reference number of the ball in which you found knots. Do you have it?
Yours faithfully
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Good products but poor customer service
Lucie C.
purchased on 14/11/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We are sorry to hear that your experience did not live up to your expectations. We always do our utmost to listen to our customers and respond as quickly as possible. In your case, you were unfortunately the victim of an error in our stock levels, which unfortunately affected more than just your order. We apologize and regret this situation. As for the rest, we're delighted to see that you were satisfied with our products.
Best regards,
The team at La Lainière de Wazemmes 🧶
We are sorry to hear that your experience did not live up to your expectations. We always do our utmost to listen to our customers and respond as quickly as possible. In your case, you were unfortunately the victim of an error in our stock levels, which unfortunately affected more than just your order. We apologize and regret this situation. As for the rest, we're delighted to see that you were satisfied with our products.
Best regards,
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
The cotton is good quality, but the shipping costs are much too high.
Evelyne L.
purchased on 04/11/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We always do our best to offer a service that is as high quality as possible, applying a pricing policy that is as fair and respectful of our customers as possible. However, we are dependent on the delivery rates imposed by the carriers and, being a small structure, we can hardly lower our current shipping costs any further. What's more, we offer delivery in mainland France for orders over €50.
Best regards,
The La Lainière de Wazemmes team 🧶
We always do our best to offer a service that is as high quality as possible, applying a pricing policy that is as fair and respectful of our customers as possible. However, we are dependent on the delivery rates imposed by the carriers and, being a small structure, we can hardly lower our current shipping costs any further. What's more, we offer delivery in mainland France for orders over €50.
Best regards,
The La Lainière de Wazemmes team 🧶
2/5
★★☆☆☆
I ordered 3 kits including 3 balls of wool, 1 hook and 1 wool needle. I only received the wool. I reported the problem to the store by email and they asked for my order number, which I gave them.
Marie G.
purchased on 19/10/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We're sorry to read that you weren't fully satisfied with one of our products, and we understand your misunderstanding. However, it is clearly stated on the product sheet that the kits include the balls and the technical data sheet, and that the accessories are optional (which also explains the low price of most of our kits). We made this choice to leave our customers free to choose whether or not to buy needles or hooks, because some of them already own these accessories and don't feel the need to buy new ones. The aim is to be able to compose the kit according to your needs.
What's more, when we exchanged messages, you clearly indicated that you hadn't ticked the box to add the hook to your kit (which we checked when we looked at your order). So you understand that we can't send you this product free of charge if you didn't select it when you placed your order. Based on your comment, we'll try to notify you otherwise that accessories are optional, to clear up any future misunderstandings.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We're sorry to read that you weren't fully satisfied with one of our products, and we understand your misunderstanding. However, it is clearly stated on the product sheet that the kits include the balls and the technical data sheet, and that the accessories are optional (which also explains the low price of most of our kits). We made this choice to leave our customers free to choose whether or not to buy needles or hooks, because some of them already own these accessories and don't feel the need to buy new ones. The aim is to be able to compose the kit according to your needs.
What's more, when we exchanged messages, you clearly indicated that you hadn't ticked the box to add the hook to your kit (which we checked when we looked at your order). So you understand that we can't send you this product free of charge if you didn't select it when you placed your order. Based on your comment, we'll try to notify you otherwise that accessories are optional, to clear up any future misunderstandings.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
The yarn I received is not of the same quality as the one I previously had in my store. It's the same reference, but the colors don't follow the same pattern from one ball to the next, and I've never had knots like this one. Could this be a second choice?
Jacqueline F.
purchased on 18/10/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
We think we've already replied to you, if it's really you, when you sent us a similar request in a private Facebook message. And we were just pointing out that the product you're talking about is the same as the one in your previous store, because it's the same brand, the same reference and the same supplier. With this type of "multi" yarn, it's not uncommon for the balls to "not follow" each other between the end of one ball and the beginning of another, as the opposite is often the result of chance. However, as you know, the baths (batches) of balls change throughout the year depending on production, so we can't rule out the possibility of a manufacturing defect. If you believe this to be the case, there is nothing to prevent you from returning the balls designated as defective, in accordance with our general terms and conditions of sale. We can then offer to send you new balls, perhaps in a different bath, and above all provide our supplier with proof of the defective products.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
We think we've already replied to you, if it's really you, when you sent us a similar request in a private Facebook message. And we were just pointing out that the product you're talking about is the same as the one in your previous store, because it's the same brand, the same reference and the same supplier. With this type of "multi" yarn, it's not uncommon for the balls to "not follow" each other between the end of one ball and the beginning of another, as the opposite is often the result of chance. However, as you know, the baths (batches) of balls change throughout the year depending on production, so we can't rule out the possibility of a manufacturing defect. If you believe this to be the case, there is nothing to prevent you from returning the balls designated as defective, in accordance with our general terms and conditions of sale. We can then offer to send you new balls, perhaps in a different bath, and above all provide our supplier with proof of the defective products.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Postage a bit expensive....
Pascale V.
purchased on 18/10/2023
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Answer from
La Lainière de Wazemmes
Hello,
We totally understand that you may find this too high. However, in the current state of affairs, with the rates charged by the various delivery services and the fact that we're a small company, it's very difficult for us to offer you anything less, and we're very sorry about that.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
We totally understand that you may find this too high. However, in the current state of affairs, with the rates charged by the various delivery services and the fact that we're a small company, it's very difficult for us to offer you anything less, and we're very sorry about that.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
Communication of information between the accounting and shipping departments not efficient.
Cantal C.
purchased on 10/09/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
This is not a communication problem between our team members. You have unfortunately been the victim of a technical problem between the Paypal payment platform and our website. We apologize for any inconvenience this may have caused, and we regret this incident as much as you do. Your order was displayed as "unpaid" on our website, even though you had paid in full. Your telephone conversation with a member of our team quickly cleared up the misunderstanding and enabled us to prepare your order as quickly as possible. You should also know that many of our customers use this same method of payment, and such a problem has never occurred before. We have tried to investigate the reasons for the malfunction so that this does not happen again in the future. We apologize again.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
This is not a communication problem between our team members. You have unfortunately been the victim of a technical problem between the Paypal payment platform and our website. We apologize for any inconvenience this may have caused, and we regret this incident as much as you do. Your order was displayed as "unpaid" on our website, even though you had paid in full. Your telephone conversation with a member of our team quickly cleared up the misunderstanding and enabled us to prepare your order as quickly as possible. You should also know that many of our customers use this same method of payment, and such a problem has never occurred before. We have tried to investigate the reasons for the malfunction so that this does not happen again in the future. We apologize again.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
2/5
★★☆☆☆
I order two batches of balls on clearance. Two weeks later, I'm told they've run out. Whereas 5 days earlier I was told that they would be sent within the week. And finally, the balls I took instead of the original ones cost 4 euros less and nobody offered me a refund or voucher.
Maurane L.
purchased on 29/09/2023
Translated review
Answer from
La Lainière de Wazemmes
Hello,
First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.
We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.
We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
3/5
★★★☆☆
For some types of wool, it is a pity that the quantity of balls required is not mentioned.
Régine G.
purchased on 11/07/2023
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3/5
★★★☆☆
Very, very long delivery time, too long
Claire D.
purchased on 11/04/2023
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3/5
★★★☆☆
Beautiful colors and very consistent with the site. Attractive price. Unfortunately, as I've already read in previous reviews, the thread splits very regularly. In this case I prefer to pay a little more and not have this inconvenience.
M. N.
purchased on 29/04/2023
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3/5
★★★☆☆
I liked it, but I was a bit disappointed because there may not be enough information on the site, or at least details, about the product. Otherwise, I've had big problems with older orders, in particular a skein that wasn't properly tied, so it was impossible to use.
Catherine B.
purchased on 14/06/2023
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2/5
★★☆☆☆
The wool order does not conform to the photo
Christian F.
purchased on 09/07/2023
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3/5
★★★☆☆
Very slow site
Marie Noelle P.
purchased on 17/08/2023
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3/5
★★★☆☆
On this order, there was a delivery error, which was quickly rectified. I sent the wrong wool back by post. Otherwise, on the history of other orders, everything was very professional and efficient.
Gisele M.
purchased on 07/07/2023
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3/5
★★★☆☆
I have received what I ordered, but there is no delivery note and the delivery charges are very high, in fact I have to pay 6 euros for a 600 gram parcel to be delivered to a relay point whereas Mondial Relay advertises on its site 4.90 euros for delivery to a relay point or to the home. My order was noted as sent on July 12, but I received it on July 25. If you want home delivery you have to pay 8 euros, I think that's excessive, you should negotiate your rates with Mondial Relay because other delivery companies charge much less.Otherwise the wool is pretty and seems to be of good quality but I don't think I'll order from your site again unless you lower your delivery charges.
'sylvie+' P.
purchased on 11/07/2023
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2/5
★★☆☆☆
Big problem. Last order from you. Wool arrived without paper tower, wrapped around the balls (3 examples) Pink color not ordered, I hate pink.......
Renée B.
purchased on 16/07/2023
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3/5
★★★☆☆
Plenty of choice
Françoise A.
purchased on 14/12/2022
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3/5
★★★☆☆
It's hard to search the site to find exactly what you want. My mother's missing balls were hard to find.
The wool is of very good quality.
Delivery was a big black mark on my experience with the site. The order took a long time to arrive.
My first experience of ordering was bad enough, which is why I can only give it 3 stars.
Didier C.
purchased on 19/12/2022
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3/5
★★★☆☆
I think that as a regular customer it would be nice to benefit from a discount.
Corinne M.
purchased on 21/11/2022
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3/5
★★★☆☆
Good quality wool, nice and pretty. The only problem is that I ordered 8/9 needles and received 6/7. I don't want to bother sending it back, so I'm changing my plans. I wouldn't recommend it. I thought I'd found the right site for my orders...too bad!
Corinne V.
purchased on 02/12/2022
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2/5
★★☆☆☆
I'm still waiting for my order, which is on the road, but where? I don't know and I don't know when I'll receive it.
Guenaelle B.
purchased on 23/11/2022
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3/5
★★★☆☆
I've been ordering from you for a long time but I don't have a coupon code... And my orders often take 4 days before I receive them.
Luc M.
purchased on 22/11/2022
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3/5
★★★☆☆
Not always clear and quite slow.
Noëlle D.
purchased on 02/11/2022
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3/5
★★★☆☆
Very good for the wool, thank you. For the cream color, it's rather light brown, too bad. It comes from the photo on the site.
Marie-théophane S.
purchased on 21/11/2022
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2/5
★★☆☆☆
I ordered edv color 4501 and received color 4510.
Gisèle I.
purchased on 20/11/2022
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3/5
★★★☆☆
I am a new customer. The parcel arrived quickly, on the date indicated. I chose your company because of the speed of delivery and the choice offered.
The wool seems to be of good quality. It's soft to the touch. I haven't started my work yet.
I took off two stars because I was very surprised by the packaging: a soberly taped shoebox for boots. It was damaged, perhaps from shipping. I'm all for saving money, but not at the expense of protecting wool, especially when the box lid has two holes big enough to see inside.A simple sheet of wrapping paper around this box would have been enough for better protection. This is not entirely in keeping with your advertising, and my name was not on the label. Only my address and phone number were on the label, which is how my janitor, who received the package, was able to find me. (He wouldn't have gone round the 400 apartments in my residence). I knit a lot, so I hope I won't have this problem again if I recommend you.
Rue D.
purchased on 18/11/2022
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3/5
★★★☆☆
Although the prices are attractive, it is 2 times that the delivery time is long because of restocking by your services, it was not at the very beginning of the orders to be watched
Annie D.
purchased on 04/11/2022
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3/5
★★★☆☆
Very late delivery despite complaint and promise
Jocelyne S.
purchased on 25/10/2022
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3/5
★★★☆☆
Delivery not made on time shipping costs too high
Francine D.
purchased on 12/10/2022
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3/5
★★★☆☆
No invoice, no band on the balls to know which needle to knit with and the bath number....
Christiane N.
purchased on 04/11/2022
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3/5
★★★☆☆
Delivery a little long.
Pierrette L.
purchased on 08/10/2022
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2/5
★★☆☆☆
I had ordered several balls of wool which arrived in very good condition, only the packaging was deplorable. An old shoebox, completely damaged, worn out and even with holes in places. The packaging showed a great lack of care.
Aloïs F.
purchased on 14/08/2022
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Answer from
La Lainière de Wazemmes
Hello, We are very sorry that you were not satisfied with your delivery. However, we can assure you that the parcels are sent from our premises in very good condition (despite being reused packaging). Unfortunately, the delivery services provided by La Poste or Mondial Relay sometimes damage parcels. Fortunately, in this case, the products were not damaged. We apologize again for any inconvenience beyond our control.
3/5
★★★☆☆
Reusing cardboard boxes is certainly more environmentally friendly, but a little surprising. For example, the box we received indicated that it needed to be refrigerated, which is a bit strange for balls of wool. Consumers should be informed. Otherwise, I'm satisfied with the delivery time and value for money. Thank you
Josée P.
purchased on 09/08/2022
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3/5
★★★☆☆
No unpleasant surprises regarding the thread ordered (2 times), which met my expectations perfectly. However, paying 8 euros for 50g of thread is really too much, and I won't be coming back!
Floresta M.
purchased on 17/07/2022
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3/5
★★★☆☆
Still very slow
Montaine B.
purchased on 09/07/2022
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2/5
★★☆☆☆
Arrived 2 weeks late. Quite disappointed.
Frédéric B.
purchased on 25/07/2022
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3/5
★★★☆☆
The prices and wools are great but I often have problems navigating the site from my smartphone...the pages don't display correctly or the site doesn't display the page I want. As I don't have this problem with other sites I browse, I've deduced that it's not due to my connection or my smartphone.
Fabienne G.
purchased on 01/08/2022
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3/5
★★★☆☆
THE STOCKS ARE NOT UP TO DATE and you are offered a credit note but when you need a certain number of balls for a work and you are called to tell you that the number is not there, it is not a credit note that you need but a refund.
Nadine P.
purchased on 28/07/2022
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3/5
★★★☆☆
A color is not the one chosen
Georgette H.
purchased on 23/07/2022
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3/5
★★★☆☆
Order not complete
Martine C.
purchased on 22/07/2022
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3/5
★★★☆☆
There were two balls missing from the parcel. I asked for them and received them.
Anne L.
purchased on 02/07/2022
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2/5
★★☆☆☆
I had problems with the delivery of this order because under the "pretext" of ecology ... (and at a high price ...) this company sends orders in recycled cartons ... The latter did not indicate wool and surely "interested" the deliveryman ... Thanks to the efficiency of the post office I was able to receive it anyway!!!!
Caroline G.
purchased on 22/06/2022
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3/5
★★★☆☆
Telephone reception needs fine-tuning!!!!!it's a real shame!!!
Marie-hélène P.
purchased on 02/07/2022
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3/5
★★★☆☆
Nothing to say about the quality of the wool. However, the delivery packaging could be reviewed (a box of coffee and a box of handkerchiefs) as it was certainly the cause of the postal delay.
Acheteur Vérifié
purchased on 14/11/2019
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2/5
★★☆☆☆
I ordered the Panama 300 (red) and received the Panama 250 (green). As soon as I received it I phoned the factory.
I was told that the right one would be sent back to me, but I still haven't received anything...
Acheteur Vérifié
purchased on 29/10/2019
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3/5
★★★☆☆
The site is not easy to navigate. To order several colors of the same wool, you have to click on all the references to see which color corresponds. Clicking on a color does not change the reference.
Acheteur Vérifié
purchased on 10/11/2019
Translated review
3/5
★★★☆☆
The site is not very easy to use. The search is tedious to find the right brand, for example Rio cotton The pages take a long time to load despite the fact that I'm connected to the fiber A lot of back and forth when validating a product
Acheteur Vérifié
purchased on 05/09/2019
Translated review
3/5
★★★☆☆
Serious site and fast delivery. only downside, the parcel was put in my letterbox! several balls of wool put in a very small box which inevitably tore.
Acheteur Vérifié
purchased on 06/08/2019
Translated review
3/5
★★★☆☆
The coordination between the various people in charge clearly needs to be improved, as I waited over a month for an order because someone "forgot" to let me know that one of the products I'd ordered was sold out. I had to call myself, fed up with the delay. Then there was an error about the amount of the refund. Finally, a commercial gesture was made and I thank them, but the customer treatment really needs to be reviewed.
Acheteur Vérifié
purchased on 12/03/2019
Translated review
3/5
★★★☆☆
Wool that met my expectations. However, the package was too small to fit in the letterbox. I had to take a cutter, pull out the wool...and crush the box to get it out! What's the point? You might as well pick up the package at the post office, it's more correct. Very expensive shipping costs.
Acheteur Vérifié
purchased on 06/05/2019
Translated review
3/5
★★★☆☆
Very high shipping costs to receive my parcel in a very damaged shoebox on arrival.
Acheteur Vérifié
purchased on 19/04/2019
Translated review
3/5
★★★☆☆
A long delay between the order and the receipt of the parcel (more than 30 days...) All this without being informed...
Acheteur Vérifié
purchased on 24/03/2019
Translated review
2/5
★★☆☆☆
Impossible to reach them on the phone, 27 unanswered calls, 1 week to be delivered, the package was a shoe box closed with brown moving tape, no invoice, no label on the wool that allows to have the quality of wool and characteristics.
Acheteur Vérifié
purchased on 02/03/2019
Translated review