/10
★★★★★
based on 3217 reviews published
★★★★★
based on 3217 reviews published
Latest customer reviews
5
/5
★★★★★
Fast delivery and items as expected
Nathalie G.
purchased on 17/10/2023
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5
/5
★★★★★
Super fast and respect of the order. Very good condition and good colissimo delivery.
Guy Q.
purchased on 17/10/2023
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5
/5
★★★★★
Fast delivery
Irene C.
purchased on 17/10/2023
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5
/5
★★★★★
Very responsive customer service and careful delivery
Aurelie T.
purchased on 17/10/2023
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3
/5
★★★☆☆
Communication of information between the accounting and shipping departments not efficient.
Cantal C.
purchased on 10/09/2023
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Answer from La Lainière de Wazemmes
Hello,
This is not a communication problem between our team members. You have unfortunately been the victim of a technical problem between the Paypal payment platform and our website. We apologize for any inconvenience this may have caused, and we regret this incident as much as you do. Your order was displayed as "unpaid" on our website, even though you had paid in full. Your telephone conversation with a member of our team quickly cleared up the misunderstanding and enabled us to prepare your order as quickly as possible. You should also know that many of our customers use this same method of payment, and such a problem has never occurred before. We have tried to investigate the reasons for the malfunction so that this does not happen again in the future. We apologize again.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
This is not a communication problem between our team members. You have unfortunately been the victim of a technical problem between the Paypal payment platform and our website. We apologize for any inconvenience this may have caused, and we regret this incident as much as you do. Your order was displayed as "unpaid" on our website, even though you had paid in full. Your telephone conversation with a member of our team quickly cleared up the misunderstanding and enabled us to prepare your order as quickly as possible. You should also know that many of our customers use this same method of payment, and such a problem has never occurred before. We have tried to investigate the reasons for the malfunction so that this does not happen again in the future. We apologize again.
Yours sincerely
The team at La Lainière de Wazemmes 🧶
5
/5
★★★★★
I'm very satisfied, both with the delivery and receipt of my order, and with the quality of the product. Nothing to complain about, I'll recommend it with my eyes closed!
Camille G.
purchased on 15/10/2023
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5
/5
★★★★★
Beautiful wool. Easy to knit.
Valérie M.
purchased on 16/10/2023
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4
/5
★★★★☆
Ok fast delivery
Jean D.
purchased on 16/10/2023
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5
/5
★★★★★
Very satisfied with my orders, my favorite mohair (Kid Annell) is great and the delivery is fast.
Monique L.
purchased on 15/10/2023
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5
/5
★★★★★
For my first order on this site I am very satisfied, the wool corresponds to my expectations, the package arrived quickly. I will recommend it in the future. Thank you
Myriam P.
purchased on 14/10/2023
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5
/5
★★★★★
Superb yarn quality (Victory) wide choice of colors. I validate 👍
Aboubakr B.
purchased on 06/10/2023
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2
/5
★★☆☆☆
I order two batches of balls on clearance. Two weeks later, I'm told they've run out. Whereas 5 days earlier I was told that they would be sent within the week. And finally, the balls I took instead of the original ones cost 4 euros less and nobody offered me a refund or voucher.
Maurane L.
purchased on 29/09/2023
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Answer from La Lainière de Wazemmes
Hello,
First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.
We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
First of all, we are sincerely sorry that we were unable to offer you satisfaction during your experience on our site and we totally understand your dissatisfaction. A few weeks ago, we had a computer problem that affected our stock management and, unfortunately, your order.
We will of course reimburse you for the difference between the products you originally ordered and those you actually received. This was an unfortunate oversight on our part, for which we apologize once again. We've just e-mailed you about the matter.
Yours faithfully
The team at La Lainière de Wazemmes 🧶
5
/5
★★★★★
Very satisfied! Order shipped very quickly. Impeccable service and courteous telephone reception.
Linda F.
purchased on 14/10/2023
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5
/5
★★★★★
Price quality and speed nothing to say continue
Marie M.
purchased on 11/10/2023
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5
/5
★★★★★
This is my first order on this site and everything was as I expected. To be repeated as needed!
Liane G.
purchased on 12/10/2023
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5
/5
★★★★★
Hello, I am very pleased with my order and my fast delivery. The cottons are beautiful and easy to work with, and above all the prices are attractive.
Josiane V.
purchased on 13/10/2023
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5
/5
★★★★★
Products: colors conform well to the photos on the site. Efficient shipping.
Sylvie A.
purchased on 13/10/2023
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5
/5
★★★★★
Very happy with my purchases, impeccable delivery and easy collection, I didn't know Mondial Relay and I found it very practical.
Danielle M.
purchased on 09/10/2023
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5
/5
★★★★★
Nickel, RAS
Mlaure A.
purchased on 11/10/2023
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5
/5
★★★★★
Super fast delivery. Very satisfied with my purchase.
Marguerite C.
purchased on 12/10/2023
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5
/5
★★★★★
Speed, efficiency... Perfect.
Sylviane B.
purchased on 12/10/2023
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5
/5
★★★★★
Very nice quality wool, I approve 100%!
Nathalie F.
purchased on 12/10/2023
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5
/5
★★★★★
Ok perfect
Corinne R.
purchased on 12/10/2023
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5
/5
★★★★★
Package received promptly Good quality products Thank you
Nelly F.
purchased on 10/10/2023
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5
/5
★★★★★
Super wool. I am very happy with my purchase.
Isabelle D.
purchased on 11/10/2023
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5
/5
★★★★★
Apart from the unbeatable prices, the multitude of colors and the quality of your wools have got me hooked. ... my living room "atelier" glows with color. I'm not very wealthy, but my world of wool has enchanted my retirement years and made those who benefit from my "talents" (as they say) very happy!
Beatrice P.
purchased on 01/10/2023
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5
/5
★★★★★
Always so much choice with quality yarns.
Valérie G.
purchased on 11/10/2023
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5
/5
★★★★★
Really perfect.
Hélène D.
purchased on 12/10/2023
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5
/5
★★★★★
Impeccable very satisfied
Edwige C.
purchased on 12/10/2023
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5
/5
★★★★★
Honest, reliable and very responsive merchant. Wool impeccable, delivered quickly. Can't wait to visit the store. Top of the top.5/5.
Helene B.
purchased on 11/10/2023
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