/10
★★★★★
based on 438 published reviews
★★★★★
based on 438 published reviews
Latest customer reviews
5/5
★★★★★
Excellent store! Quality products! Great customer service and super fast shipping (even at this time of year!). I'm delighted and will be back! Thanks again 🙂
Thibault T.
purchased on 16/12/2021
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1/5
★☆☆☆☆
Order lost in the post. Contacted customer service to send a replacement order, finally sent after a week (after reminder), without tracking link, which had to be claimed.
Monique D.
purchased on 28/11/2021
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Answer from
Labellemeche
Hello Madam, We have done our utmost to respond as quickly as possible to the loss of your parcel by La Poste. We are sorry that we were unable to respond more quickly to your request.
5/5
★★★★★
Very pleasant
Capucine G.
purchased on 14/12/2021
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5/5
★★★★★
Very serious site. Very responsive. Quality products. Fast delivery. 100% trustworthy.
Julie Jacqueline R.
purchased on 26/11/2021
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5/5
★★★★★
T well
Agnès T.
purchased on 10/12/2021
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3/5
★★★☆☆
Order sent quickly and very very well packaged. Disappointment with one of the two candles, it doesn't smell much!
Camille B.
purchased on 04/12/2021
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2/5
★★☆☆☆
So far, 4-day delay in delivery, and still no parcel.
Doriane V.
purchased on 04/12/2021
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Answer from
Labellemeche
Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team
5/5
★★★★★
A loyal customer for years, I now only buy their candles and give them to my friends too.
Laurie A.
purchased on 28/11/2021
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5/5
★★★★★
The candles are of excellent quality.
My favourite is "mulberry powder". Fast delivery, items well protected in the packaging.
Gilbert L.
purchased on 26/11/2021
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5/5
★★★★★
Nice candle, perfect delivery!
Denis V.
purchased on 26/11/2021
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5/5
★★★★★
Magnificent online boutique! You can almost smell the beautiful fragrances. Super-fast delivery, everything perfect.
Acheteur Vérifié
purchased on 24/11/2021
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5/5
★★★★★
RAS: nickel service
Acheteur Vérifié
purchased on 22/11/2021
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5/5
★★★★★
Simple navigation, French product and very responsive staff following a particular request as I had an answer and action on Sunday!
Acheteur Vérifié
purchased on 20/11/2021
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5/5
★★★★★
Parfait!!!!!
Acheteur Vérifié
purchased on 20/11/2021
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1/5
★☆☆☆☆
Are you kidding me? You want my opinion while you turn a deaf ear to my requests? It's been 15 days since I ordered two candles, and La Poste tells me you haven't even sent them. The least you can do is not "give your customers the runaround".
Acheteur Vérifié
purchased on 19/11/2021
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Answer from
Labellemeche
Hello Madam, First of all, once again, we are very sorry for the inconvenience caused by the non-receipt of your parcel: the inquiry launched by our logistics team with the postal services has not yet received a reply, given the current order load. We will return your order as soon as possible, considering that the waiting time is definitely too long. Having said and done that, we can't let you say that we've been deaf to your requests: indeed, we've systematically replied to all your e-mails and you've even had Pierre (our co-founder) on his direct line (by phone and text message) trying to clarify the matter. We find your comment regrettable, as it will "hurt" our brand (even if we understand your irritation...): in fact, we have an issue about this specific order, whereas the other 15 orders and deliveries you have made have always been perfect with La Belle Mèche. We remain at your entire disposal. Yours sincerely, The La Belle Mèche team
1/5
★☆☆☆☆
I never received my order.
Acheteur Vérifié
purchased on 11/11/2021
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Answer from
Labellemeche
Thank you for your feedback! We're very sorry about this situation, which is totally beyond our control (and which explains why we don't understand your rating and the review you left on our site). Here are the details of your order placed on the La Belle Mèche website: - We received your order on November 11th. - We shipped it on November 15. - It was received by your relay point on November 17. - Your parcel was collected on November 20. The most likely explanation we can come up with is that an error was made by your relay point, which gave you the wrong parcel and (possibly) gave your parcel to another customer. We therefore invite you to return to this relay point to get to the bottom of this problem, as unfortunately we cannot be held responsible for this error. Please do not hesitate to contact us should you require any further information.
5/5
★★★★★
Very clear site, impeccable scent descriptions!
Acheteur Vérifié
purchased on 08/11/2021
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5/5
★★★★★
Very helpful staff
Acheteur Vérifié
purchased on 01/11/2021
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5/5
★★★★★
Perfect products excellent delivery well protected
Acheteur Vérifié
purchased on 30/10/2021
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5/5
★★★★★
Fast delivery, good value for money.
Acheteur Vérifié
purchased on 02/11/2021
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5/5
★★★★★
Fast order, products very well packaged but delivery a little long (7 days).
Acheteur Vérifié
purchased on 28/10/2021
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5/5
★★★★★
In-store purchase, excellent welcome.
Acheteur Vérifié
purchased on 28/10/2021
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5/5
★★★★★
Very functional site
Acheteur Vérifié
purchased on 22/10/2021
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5/5
★★★★★
Loyal customer for many years. I recommend it to all levels.
Acheteur Vérifié
purchased on 21/10/2021
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5/5
★★★★★
Enjoy your visit
Acheteur Vérifié
purchased on 24/09/2021
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5/5
★★★★★
Top
Acheteur Vérifié
purchased on 10/09/2021
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4/5
★★★★☆
Satisfied
Acheteur Vérifié
purchased on 03/09/2021
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5/5
★★★★★
Great candle!
Acheteur Vérifié
purchased on 03/09/2021
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5/5
★★★★★
Excellent. Easy and secure transaction. Package received in 48 - 36 hours and well packaged.
Acheteur Vérifié
purchased on 30/08/2021
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3/5
★★★☆☆
Very mixed opinion as I really like the scents. On the other hand, they don't last very long.
Acheteur Vérifié
purchased on 24/08/2021
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Answer from
Labellemeche
Hello, We're very sorry to hear about this problem: it's often difficult to form an opinion about the staying power of a perfume with 1ml of perfume sample. Unfortunately. We'll be reworking our samples to improve staying power with a spray bottle. We remain at your disposal. The La Belle Mèche team