/10
★★★★★
based on 426 published reviews
★★★★★
based on 426 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Pleasant fragrance, too bad the wax doesn't melt horizontally...
Marie-helene D.
purchased on 17/06/2024
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Answer from
Labellemeche
Hello, Madam,
We're sorry you had a problem burning your candle.
Our recommendations for burning our scented candles are summarized in this usage page (https://www.labellemeche.com/pages/comment-entretenir-sa-bougie-parfumee-pour-qu-elle-reste-belle-plus-longtemps).
To get the most out of your candle, you need to burn it in regular intervals of 1h30 to 2h. Shorter burn times will create a hole in the middle of your candle, and it won't "go down" properly.
Another tip: remember to (re)cut the wick of your candle before each use to remove the soot from the previous burn and to straighten the wick for the next burn.
Please do not hesitate to contact us for further information.
Yours sincerely
The La Belle Mèche team
We're sorry you had a problem burning your candle.
Our recommendations for burning our scented candles are summarized in this usage page (https://www.labellemeche.com/pages/comment-entretenir-sa-bougie-parfumee-pour-qu-elle-reste-belle-plus-longtemps).
To get the most out of your candle, you need to burn it in regular intervals of 1h30 to 2h. Shorter burn times will create a hole in the middle of your candle, and it won't "go down" properly.
Another tip: remember to (re)cut the wick of your candle before each use to remove the soot from the previous burn and to straighten the wick for the next burn.
Please do not hesitate to contact us for further information.
Yours sincerely
The La Belle Mèche team
3/5
★★★☆☆
Order received in 2 instalments
Jean-charles M.
purchased on 05/03/2024
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Answer from
Labellemeche
Hello Sir,
You had been warned by our services that the shipment would be made in 2x and that this was an error by our logistics center (which was corrected almost instantly).
Does this deserve a mark of 3? 😉
Sincerely, The La Belle Mèche team
You had been warned by our services that the shipment would be made in 2x and that this was an error by our logistics center (which was corrected almost instantly).
Does this deserve a mark of 3? 😉
Sincerely, The La Belle Mèche team
2/5
★★☆☆☆
I bought the cognac orange candle and frankly, it only has a vague scent of a scented candle, but from there to say that it smells like the scent advertised, no really. I'm very disappointed.
Corinne S.
purchased on 13/01/2024
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Answer from
Labellemeche
Good morning, Madam,
You're the 1st person in 8 years of sales to comment on this Orange Cognac scented candle, one of the brand's best-sellers.
We're obviously disappointed that the scent doesn't suit you.
We remain at your disposal.
Sincerely, The La Belle Mèche team
You're the 1st person in 8 years of sales to comment on this Orange Cognac scented candle, one of the brand's best-sellers.
We're obviously disappointed that the scent doesn't suit you.
We remain at your disposal.
Sincerely, The La Belle Mèche team
3/5
★★★☆☆
The box was half crushed, for a gift it's a bit disappointing.
Jocelyne D.
purchased on 24/11/2022
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3/5
★★★☆☆
Very good site, serious. However, the quality of the candles is very uneven. You have to spend money to try them.
Mickael M.
purchased on 21/11/2022
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2/5
★★☆☆☆
Although I really like this brand, I was disappointed to find an error in my order: one of the two products I received was not the one I had ordered. Unfortunately, it was too late to return the order, which was intended for Mother's Day. As luck would have it, my mom already owned the product sent by mistake.
Rose B.
purchased on 19/05/2022
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Answer from
Labellemeche
Hello, We're very sorry to hear about the problem with your order: unfortunately, it's a human error, and even though our logistics teams are highly professional, mistakes do happen. We invite you to contact us by email to continue the discussion ([email protected]) and to understand what happened. We remain at your disposal. Sincerely, The La Belle Mèche team
3/5
★★★☆☆
I know this candle and hadn't bought one for a long time. I love the mint basil version. I have to admit I'm disappointed with the feeling that you're squeezing quality for profit and it's unpleasant. It's much less fragrant and melts quickly. I won't be at the 50-hour mark, that's for sure. Personally, I'd like to support our French nuggets, but I have to admit that I won't be coming back to this one. That doesn't stop it from continuing to smell good with a beautiful wax.
Christel S.
purchased on 19/02/2022
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Answer from
Labellemeche
Hello Madam, We're quite surprised by your comment because we haven't changed a thing about the Menthe Basilic scented candle in the 8 years it's been around. In fact, this candle has been one of the brand's best references since the beginning of the adventure. The fragrance is strictly the same, and the 100% vegetable, soy-based wax has been strictly the same since 2013. As a reminder, to get the most out of our scented candles, we recommend burning them in rooms no larger than 35m2 (beyond that, the fragrance captured in the wax is not concentrated enough to diffuse into larger rooms). Another tip: burn them in regular 2-hour increments (beyond that, your candle burns faster and you obviously lose burning time). Please do not hesitate to contact us should you require any further information. Sincerely, The La Belle Mèche team.
3/5
★★★☆☆
Order sent quickly and very very well packaged. Disappointment with one of the two candles, it doesn't smell much!
Camille B.
purchased on 04/12/2021
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2/5
★★☆☆☆
So far, 4-day delay in delivery, and still no parcel.
Doriane V.
purchased on 04/12/2021
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Answer from
Labellemeche
Hello Madam, We are very sorry for this very unusual delay at La Belle Mèche. We are immediately launching an investigation via our logistics center with the postal services to understand the problem and resolve it quickly. We will get back to you as soon as possible. We remain at your disposal via our contact email ([email protected]). Sincerely, The La Belle Mèche team
3/5
★★★☆☆
Very mixed opinion as I really like the scents. On the other hand, they don't last very long.
Acheteur Vérifié
purchased on 24/08/2021
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Answer from
Labellemeche
Hello, We're very sorry to hear about this problem: it's often difficult to form an opinion about the staying power of a perfume with 1ml of perfume sample. Unfortunately. We'll be reworking our samples to improve staying power with a spray bottle. We remain at your disposal. The La Belle Mèche team
3/5
★★★☆☆
Some scents are much more pronounced than others. out of a diffuser and concerning me should, as the diffuser fir, smell out in the room where it is posed.
Acheteur Vérifié
purchased on 05/07/2021
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3/5
★★★☆☆
A little disappointed by the product
Acheteur Vérifié
purchased on 17/04/2021
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3/5
★★★☆☆
The site is very easy to navigate and order, but I had several problems with the delivery, which was disappointing: - on the site, there's no indication of the delivery time, only that it's "fast", which doesn't help when you need a precise date. As a result, I received the order too late for the birthday I'd ordered (6 days after the order was placed). No worries about not being delivered the day after the order was placed, but an indication (delivery within 3 days, 5 to 6 days, a week, etc.) would be welcome - I had asked for delivery to a "point relai" for peace of mind and to avoid having to wait for a deliveryman downstairs. Except that I still had a home delivery. As I wasn't at home, I had to deal with a rather annoyed deliveryman (and rightly so) who called me several times, left messages and finally came and waited on my doorstep for nothing. A waste of everyone's time that could have been avoided.
Having said that, the delivery was correct and the product was in perfect condition when it arrived.
Acheteur Vérifié
purchased on 23/02/2021
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Answer from
Labellemeche
Hello Sir, We apologize for the inconvenience and delay in processing your order. At the time of your order, we were still "running in" on our new website and had a slight delay in the dispatch of our orders.
We're very sorry about this.
We are delighted that your delivery was correct and that the product is to your liking.
We remain at your entire disposal.
Sincerely, The La Belle Mèche team
We're very sorry about this.
We are delighted that your delivery was correct and that the product is to your liking.
We remain at your entire disposal.
Sincerely, The La Belle Mèche team
3/5
★★★☆☆
I ordered a liquid soap which I found in the box, the cap had been badly screwed. It's a pity and the fault is human but 3/4 lost...
Acheteur Vérifié
purchased on 07/05/2020
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Answer from
Labellemeche
Hello Madam, We have just sent you an e-mail via our address [email protected] !
We're very sorry about this.
We look forward to hearing from you.
The La Belle Mèche team
We're very sorry about this.
We look forward to hearing from you.
The La Belle Mèche team
3/5
★★★☆☆
Delivery a little slow. pump inoperative. otherwise great
Acheteur Vérifié
purchased on 13/04/2020
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Answer from
Labellemeche
Hello Sir, Thank you for your order and your feedback.
Due to the distribution problems currently being experienced by La Poste (fewer letter carriers and a slower service), your order must have been delivered a few days late. We apologize for this.
Concerning your pump, we imagine it concerns your Menthe Basilic liquid soap: how can we help you?
Please do not hesitate to contact us.
Sincerely, The La Belle Mèche team
Due to the distribution problems currently being experienced by La Poste (fewer letter carriers and a slower service), your order must have been delivered a few days late. We apologize for this.
Concerning your pump, we imagine it concerns your Menthe Basilic liquid soap: how can we help you?
Please do not hesitate to contact us.
Sincerely, The La Belle Mèche team
3/5
★★★☆☆
The site is well
Acheteur Vérifié
purchased on 25/09/2019
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3/5
★★★☆☆
I love La Belle Mèche candles and have bought a few. This time I wanted to try the alcohol-free fragrance diffusers. I bought three and was disappointed. The fragrance is not the same as that of the candle of the same name and it doesn't really diffuse, the smell is really felt in the immediate vicinity of the diffuser. For an order over 150 Euros, I wouldn't buy another diffuser.
Acheteur Vérifié
purchased on 30/09/2019
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Answer from
Labellemeche
Hello, diffusers should not be used in the same rooms as scented candles. Diffusers are best used in high-traffic areas such as entrances, bathrooms, small offices, toilets, guest rooms, etc. They are not very effective in living rooms, which are often larger than 25-30m2. We look forward to hearing from you. Sincerely, The La Belle Mèche team