/10
★★★★★
based on 620 reviews published
★★★★★
based on 620 reviews published
Latest customer reviews
5
/5
★★★★★
Customer service is super responsive to questions. First order placed on Monday, delivery received in just 2 days in perfect condition. The order was complete and very well packaged! Thank you L'Atelier du vin - I'm delighted to find excellent quality accessories made in France and will definitely be ordering again soon.
Acheteur Vérifié
purchased on 17/11/2020
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5
/5
★★★★★
Delighted with the purchase Perfect service and communication
Acheteur Vérifié
purchased on 08/11/2020
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5
/5
★★★★★
Very fast
Acheteur Vérifié
purchased on 09/11/2020
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5
/5
★★★★★
It was to replace the same item that I had had for years but which broke after good and loyal service. Everything was perfect!
Acheteur Vérifié
purchased on 09/11/2020
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5
/5
★★★★★
Very good.
Acheteur Vérifié
purchased on 05/11/2020
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1
/5
★☆☆☆☆
I ordered the corkscrew on October 29, as a gift for someone of value to me, the recipient received it on November 6 and not within 48 hours. He received the corkscrew almost with full of cracks. I contacted customer service and they told me they couldn't do anything unless the recipient returned the corkscrew, although I made it clear that: 1- I no longer have contact with the recipient, 2- it's not ethical to tell someone to return a gift (I sent the photo of the corkscrew to customer service, since the recipient sent it to thank me) and the cracks are clear. Thanks for the service.
Acheteur Vérifié
purchased on 29/10/2020
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Answer from L’Atelier du Vin
Dear Madam, Thank you for your order and for taking the time to write us these words. To come back to your case, it was entirely taken care of in due time by our customer service department. Indeed, you sent us a picture showing the defects on the corkscrew. As the corkscrew had been sent new and without scratches, we believe that it was a result of mishandling when unpacking the package, and that the corkscrew had fallen out. We offered to send a replacement corkscrew to your addressee, but to do this we had to receive the return of the first shipment. We would also like to inform you that we cannot be held responsible for the delivery times of our logistics partners (in this case Colissimo), due to the current situation and the occasional delays that may occur in deliveries.
Please do not hesitate to contact our customer service team,
Please do not hesitate to contact our customer service team,
4
/5
★★★★☆
Nothing to report
Acheteur Vérifié
purchased on 27/10/2020
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5
/5
★★★★★
Very professional and I got a little gift so I'm happy.
Acheteur Vérifié
purchased on 21/10/2020
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5
/5
★★★★★
Wide selection
Acheteur Vérifié
purchased on 19/10/2020
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5
/5
★★★★★
Plenty of choice, for all budgets. Fast delivery and quality products.
Acheteur Vérifié
purchased on 20/10/2020
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5
/5
★★★★★
I had the opportunity to speak directly to the head of "L'Atelier du Vin" by e-mail, and he was extremely courteous and accommodated my request to the best of his ability.
Acheteur Vérifié
purchased on 15/10/2020
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4
/5
★★★★☆
Product as advertised and delivery on time.
Acheteur Vérifié
purchased on 13/10/2020
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5
/5
★★★★★
Efficiency and a little attention that makes all the difference!
Acheteur Vérifié
purchased on 06/10/2020
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5
/5
★★★★★
Excellent product, as described and fast delivery!
Acheteur Vérifié
purchased on 04/10/2020
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5
/5
★★★★★
Fast, efficient.
Acheteur Vérifié
purchased on 29/09/2020
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5
/5
★★★★★
Impeccable, fast, attentive service. Good quality products made in France. A wonderful discovery.
Acheteur Vérifié
purchased on 01/10/2020
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5
/5
★★★★★
Conforms to my order
Acheteur Vérifié
purchased on 24/09/2020
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5
/5
★★★★★
Very good service, fast and careful delivery. Bonus: 4 free coasters and a handwritten thank-you letter. Highly recommend!
Acheteur Vérifié
purchased on 23/09/2020
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5
/5
★★★★★
Fantastic customer service and speedy delivery
Acheteur Vérifié
purchased on 23/09/2020
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5
/5
★★★★★
Easy ordering, on-time delivery. Perfect
Acheteur Vérifié
purchased on 23/09/2020
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5
/5
★★★★★
Very satisfied; that doesn't surprise me from my Friend Pierre RICHARD!!!!
Acheteur Vérifié
purchased on 23/09/2020
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5
/5
★★★★★
Item received promptly, very well packaged with gift.
Acheteur Vérifié
purchased on 23/09/2020
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2
/5
★★☆☆☆
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
Acheteur Vérifié
purchased on 14/09/2020
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5
/5
★★★★★
Very serious,Order received on time - Little handwritten note to thank you for the order - great service - next order for Christmas!
Acheteur Vérifié
purchased on 13/09/2020
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5
/5
★★★★★
Modest order but impeccable service
Acheteur Vérifié
purchased on 08/09/2020
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5
/5
★★★★★
Serious site, well organized and very easy to access. The products are of high quality and I needed to exchange information by email. The staff are extremely reliable, attentive and attentive to your needs. I recommend this site.
Acheteur Vérifié
purchased on 09/09/2020
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5
/5
★★★★★
Fast, tracked shipping
Acheteur Vérifié
purchased on 10/09/2020
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5
/5
★★★★★
Fast and careful delivery, with a little adorable and personalized attention added in the parcel. I'm delighted, I recommend and will recommend l'Atelier du Vin!
Acheteur Vérifié
purchased on 04/09/2020
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5
/5
★★★★★
All good
Acheteur Vérifié
purchased on 30/08/2020
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5
/5
★★★★★
Excellent!
Acheteur Vérifié
purchased on 07/08/2020
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