/10
★★★★★
based on 620 reviews published
★★★★★
based on 620 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Professional purchase electric wine pump that really lacks performance for pro use, is it the design or this machine that lacks performance to see?
Restaurant L.
purchased on 16/03/2024
Translated review
3
/5
★★★☆☆
No information about the end of the preparation and delivery of the parcel
Eric G.
purchased on 08/01/2024
Translated review
2
/5
★★☆☆☆
Delivery was really bad. I had to contact customer service and they basically told me to call the local post office. I got the items 4 weeks later...
Yoav G.
purchased on 04/10/2023
Translated review
3
/5
★★★☆☆
Disappointed by the packaging I had chosen with gift wrapping the gift is badly wrapped scotch apparent, folding poorly done I had to redo the packaging paid 4 euros for nothing.
Francine V.
purchased on 27/09/2023
Translated review
3
/5
★★★☆☆
Very nice site, but a little poor compared to the products on offer.
Loïc A.
purchased on 14/09/2023
Translated review
3
/5
★★★☆☆
I only received the coupon code for newsletter registration after ordering.
Acheteur Vérifié
purchased on 20/12/2021
Translated review
3
/5
★★★☆☆
Customer service that asks for the invoice for an item you're trying to get repaired, minimum service. Damage
Acheteur Vérifié
purchased on 13/12/2021
Translated review
Answer from L’Atelier du Vin
Hello Sir, Indeed, this is a first response to your request following your e-mail according to our usual procedures. We have asked you for photos/video in order to determine the product you have in your possession, as well as the problem encountered with it. However, we still haven't received any feedback from you, and we're sorry to see it in this negative review. Please be aware that we offer a repair service and also remote assistance to try and define together the problem encountered with your corkscrew. We will send you an e-mail with this in mind. Have a nice day L'Atelier du Vin team
3
/5
★★★☆☆
24 days for shipping
Acheteur Vérifié
purchased on 10/12/2021
Translated review
Answer from L’Atelier du Vin
Hello, Thank you for your interest in our brand and products. We apologize for the unusual delay in delivery. The order left our factory on December 12. The mail flow at the end of the year is very important, that's why the delivery to your country in Romania had to take some time. Sorry again for the inconvenience L'Atelier du Vin
3
/5
★★★☆☆
I am disappointed by the fact that I paid 10€ for an engraving of initials on a metal corkscrew and that the engraving arrives... on the box.
It's not mentioned anywhere, which is a real disappointment for me.
Acheteur Vérifié
purchased on 19/11/2021
Translated review
3
/5
★★★☆☆
Not necessarily rich, but good.
Acheteur Vérifié
purchased on 24/08/2021
Translated review
3
/5
★★★☆☆
A little difficult to place a first order...
Acheteur Vérifié
purchased on 19/04/2021
Translated review
2
/5
★★☆☆☆
The site is very pleasant but missing information meant that I did not order a product that met my expectations. It's not easy to return a product.
Acheteur Vérifié
purchased on 14/09/2020
Translated review
3
/5
★★★☆☆
No information on the size of the product, tasting glasses that have changed size and very less beautiful quality. They seem very fragile. Two out of four were chipped
Acheteur Vérifié
purchased on 21/07/2020
Translated review