/10
★★★★★
based on 3804 published reviews
★★★★★
based on 3804 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The products are brilliant, but the delivery time was very long this time.
Jürgen T.
purchased on 24/05/2024
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3/5
★★★☆☆
Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.
Veronique M.
purchased on 17/03/2024
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3/5
★★★☆☆
Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !
Sandra P.
purchased on 18/03/2024
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Answer from
Le Comptoir de Mathilde
Hello SANDRA, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you like our products. We are sorry that some shelves arrived broken, we do our best to ensure quality packaging, but it can happen that products are damaged during transport. Please do not hesitate to contact us, if you have not already done so, for an exchange or refund. Thank you again for your confidence and for your feedback. We will take your comments into account to improve our service.
3/5
★★★☆☆
Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!
Ronan Q.
purchased on 20/03/2024
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2/5
★★☆☆☆
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
Mélissa M.
purchased on 11/03/2024
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Answer from
Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
3/5
★★★☆☆
Very good except for the shipping costs, which are too high.
Laurianne V.
purchased on 12/03/2024
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3/5
★★★☆☆
Good but not excellent....
Loredana B.
purchased on 27/02/2024
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2/5
★★☆☆☆
The grinder of the salt bottle was broken!
Zsolt B.
purchased on 16/02/2024
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3/5
★★★☆☆
First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.
Gregory G.
purchased on 29/01/2024
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Answer from
Le Comptoir de Mathilde
Thank you for your feedback, we are delighted that our team was able to help you with your enquiry. As for the delivery, we understand your frustration and we are currently studying different options to improve this service. Please feel free to use the delivery tab to leave instructions for our order pickers. We thank you for your constructive comments and hope to see you soon on our site.
3/5
★★★☆☆
The shipping time was too long
Teresa S.
purchased on 01/01/2024
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2/5
★★☆☆☆
The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!
Anne D.
purchased on 29/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
3/5
★★★☆☆
Too bad the jar of lavender honey was poorly sealed. it leaked into the package .
Megan T.
purchased on 15/12/2023
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Answer from
Le Comptoir de Mathilde
Hello, Megan,
We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.
Yours faithfully
The Comptoir de Mathilde team
We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.
Yours faithfully
The Comptoir de Mathilde team
2/5
★★☆☆☆
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
Angélique T.
purchased on 01/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
3/5
★★★☆☆
I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.
Laure C.
purchased on 18/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Laure,
We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.
Yours faithfully
Le Comptoir de Mathilde
We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.
Yours faithfully
Le Comptoir de Mathilde
2/5
★★☆☆☆
Our delivery took just under a month. Inquiries (made in English) were not answered.
Michaela W.
purchased on 24/11/2023
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3/5
★★★☆☆
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
Govan S.
purchased on 06/12/2023
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Answer from
Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
2/5
★★☆☆☆
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
Helmut H.
purchased on 03/12/2023
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2/5
★★☆☆☆
Order received but not on time.
Valérie B.
purchased on 11/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
3/5
★★★☆☆
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
Pierre-jean L.
purchased on 11/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Pierre-Jean,
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.
Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.
With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.
Nevertheless, we are pleased to hear that your parcel has arrived at its destination.
Yours faithfully
internet customer service
2/5
★★☆☆☆
Late delivery
Isabelle D.
purchased on 11/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
3/5
★★★☆☆
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
Stéphanie C.
purchased on 29/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
2/5
★★☆☆☆
3+ weeks to recieve a small box???
Gabriel O.
purchased on 29/11/2023
3/5
★★★☆☆
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
Sonia L.
purchased on 10/12/2023
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Answer from
Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
3/5
★★★☆☆
Delivery much longer than expected. But good quality products
Aliette L.
purchased on 02/12/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
3/5
★★★☆☆
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
Sarah H.
purchased on 09/12/2023
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Answer from
Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
3/5
★★★☆☆
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
Lilou H.
purchased on 04/12/2023
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Answer from
Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
3/5
★★★☆☆
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
Valerie G.
purchased on 24/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
3/5
★★★☆☆
It was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
Véronique M.
purchased on 24/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Véronique,
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
3/5
★★★☆☆
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
Patrick S.
purchased on 19/11/2023
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Answer from
Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.
3/5
★★★☆☆
I received broken spoons and was disappointed. On the other hand, it's still just as good.
Pauline D.
purchased on 16/11/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
3/5
★★★☆☆
The gift wrapping was missing ...
Virginie D.
purchased on 06/11/2023
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3/5
★★★☆☆
A broken jar of spread! Well packaged though. But satisfied overall.
Laurence R.
purchased on 05/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
3/5
★★★☆☆
Very good but one item was missing from my parcel. The rest ok
Gaëlle S.
purchased on 05/11/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
3/5
★★★☆☆
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
Jean Claude B.
purchased on 22/10/2023
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Answer from
Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
3/5
★★★☆☆
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
Perrine K.
purchased on 26/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
3/5
★★★☆☆
Shame, good products but incomplete order!
Emeline P.
purchased on 23/10/2023
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Answer from
Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
3/5
★★★☆☆
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
Eva R.
purchased on 22/10/2023
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2/5
★★☆☆☆
Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?
Annick J.
purchased on 15/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!
3/5
★★★☆☆
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
Emilie D.
purchased on 09/10/2023
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3/5
★★★☆☆
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
Veronique D.
purchased on 09/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
3/5
★★★☆☆
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
Co E.
purchased on 03/10/2023
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2/5
★★☆☆☆
Small, sloppy packaging
Sarah L.
purchased on 07/09/2023
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2/5
★★☆☆☆
Fast delivery and as pleasant as ever
Nathalie P.
purchased on 19/09/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
3/5
★★★☆☆
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
Suzy L.
purchased on 04/09/2023
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Answer from
Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
3/5
★★★☆☆
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
Julie B.
purchased on 10/07/2023
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3/5
★★★☆☆
Tempting photos of the site.
Isabelle R.
purchased on 09/05/2023
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2/5
★★☆☆☆
It's too sweet
François L.
purchased on 26/02/2023
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3/5
★★★☆☆
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
Beatrice P.
purchased on 07/02/2023
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2/5
★★☆☆☆
Very expensive! Mustard pots are tiny
Corinne M.
purchased on 27/01/2023
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Answer from
Le Comptoir de Mathilde
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
3/5
★★★☆☆
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
Sanson N.
purchased on 29/12/2022
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3/5
★★★☆☆
Delivery 3 to 5 working days, received 2 weeks after order.
Marc F.
purchased on 29/11/2022
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2/5
★★☆☆☆
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
Patricia V.
purchased on 28/11/2022
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2/5
★★☆☆☆
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
Asselbur A.
purchased on 28/11/2022
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3/5
★★★☆☆
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
Carole R.
purchased on 06/12/2022
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2/5
★★☆☆☆
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
Bruno C.
purchased on 02/12/2022
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3/5
★★★☆☆
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
Josefa F.
purchased on 25/11/2022
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3/5
★★★☆☆
Products always top, but delivery time much longer than advertised!
Sophie B.
purchased on 25/11/2022
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2/5
★★☆☆☆
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
Christine S.
purchased on 25/11/2022
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3/5
★★★☆☆
Well packaged, a little slow to ship
Yannick M.
purchased on 25/11/2022
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3/5
★★★☆☆
Clear headings and easy-to-find products.
Priscillia K.
purchased on 21/11/2022
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