/10
★★★★★
based on 4044 published reviews
★★★★★
based on 4044 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints
Ariane D.
purchased on 21/08/2024
Translated review
1/5
★☆☆☆☆
Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie
Nathalie N.
purchased on 14/01/2024
Translated review
Answer from
Le Comptoir de Mathilde
Hi Nathalie, I'm really sorry you had a problem with one of our pots. We have no record of an e-mail from you to our after-sales service. Please contact us again at [email protected] so that we can work together to find a solution.
Internet customer service
Internet customer service
1/5
★☆☆☆☆
Dificult to talk to them. Too long delivery times and very slow comunicattion
Cristian F.
purchased on 05/12/2023
1/5
★☆☆☆☆
Overpriced for an average product. :/
Rachel S.
purchased on 14/12/2023
Translated review
1/5
★☆☆☆☆
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
Anneli W.
purchased on 08/12/2023
Translated review
1/5
★☆☆☆☆
Not received
Karine C.
purchased on 22/11/2023
Translated review
Answer from
Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
Sincerely, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
The €50 gift was missing
Chloe C.
purchased on 15/11/2023
Translated review
1/5
★☆☆☆☆
Nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
Carole B.
purchased on 09/10/2023
Translated review
Answer from
Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
1/5
★☆☆☆☆
No communication and no commercial gesture
Alexandra P.
purchased on 01/04/2023
Translated review
Answer from
Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
1/5
★☆☆☆☆
I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!
Dominique B.
purchased on 01/03/2023
Translated review
1/5
★☆☆☆☆
Expensive and misleading photos I would not take anything from them sorry
Joel B.
purchased on 08/12/2022
Translated review
1/5
★☆☆☆☆
The package arrived damaged.
Julie G.
purchased on 25/11/2022
Translated review
1/5
★☆☆☆☆
And cc
Fouzia B.
purchased on 17/11/2022
Translated review
1/5
★☆☆☆☆
Easy access
Marie-france N.
purchased on 31/03/2022
Translated review
1/5
★☆☆☆☆
If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.
Acheteur Vérifié
purchased on 11/12/2021
Translated review
Answer from
Le Comptoir de Mathilde
Hello, Thank you for your comment which we have taken note of. Concerning the delivery, we are sorry that the products were not delivered to the address you requested. Please note that only you can enter the delivery address on our website and that our team is not supposed to do it for you to avoid this kind of mistake. For the next times, we invite you to enter directly on our website the delivery address of your parents instead of asking us to do it for you. We wish you a nice day! Sincerely, Le Comptoir De Mathilde
1/5
★☆☆☆☆
A problem with my order, I sent an email but no answer for the moment. I don't recommend this site
Acheteur Vérifié
purchased on 07/12/2021
Translated review
1/5
★☆☆☆☆
For a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
Acheteur Vérifié
purchased on 26/11/2021
Translated review
1/5
★☆☆☆☆
A lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
Acheteur Vérifié
purchased on 26/11/2021
Translated review
1/5
★☆☆☆☆
Lousy and incomprehensible after-sales service.
Acheteur Vérifié
purchased on 05/11/2021
Translated review
1/5
★☆☆☆☆
....
Acheteur Vérifié
purchased on 22/08/2021
Translated review
1/5
★☆☆☆☆
The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...
Acheteur Vérifié
purchased on 22/08/2021
Translated review
1/5
★☆☆☆☆
I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.
Acheteur Vérifié
purchased on 10/05/2021
Translated review
Answer from
Le Comptoir de Mathilde
Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.
Acheteur Vérifié
purchased on 23/04/2021
Translated review
1/5
★☆☆☆☆
Problem registering the address for delivery: package did not arrive ... missed surprise for Easter ... not even a commercial gesture!
Acheteur Vérifié
purchased on 04/04/2021
Translated review
Answer from
Le Comptoir de Mathilde
Hello, We're very sorry about the incorrect registration of your delivery address, but I see that your parcel has been delivered. Admittedly after Easter, but could you please tell me to what extent the address was wrong? Thank you very much in advance. Have a nice day! The Comptoir de Mathilde team
1/5
★☆☆☆☆
I only put 2 stars because colissmo really sucks. I paid 8 euros for a delivery for my grandmother. The 1st day they did not ring.le 2eme they left the notice of passage. In the end she had to pick it up at the post office. This is unacceptable. Even though she's old and was there both days!
Acheteur Vérifié
purchased on 27/02/2021
Translated review
Answer from
Le Comptoir de Mathilde
Hello, We are very sorry for the handling of your parcel. We will pass on the information to our service provider.
Very nice day to you, With pleasure, The Comptoir de Mathilde team
Very nice day to you, With pleasure, The Comptoir de Mathilde team
1/5
★☆☆☆☆
The delivery does not conform to my order, customer service contacted, no solution proposed, mail response boat ... I am extremely disappointed.
Acheteur Vérifié
purchased on 29/01/2021
Translated review
Answer from
Le Comptoir de Mathilde
Hello, I'm sorry that our customer service did not meet your expectations. Could you please tell me what is wrong with your order? Thank you very much in advance, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.
Acheteur Vérifié
purchased on 02/12/2020
Translated review
1/5
★☆☆☆☆
Order not received because of damaged parcel. never received a reply from customer service and order not reimbursed.
Acheteur Vérifié
purchased on 04/12/2020
Translated review
1/5
★☆☆☆☆
Very disappointed, item missing, pot leaking (baba), I contacted customer service to be reimbursed for these two products no response, I also ordered a jute bag to put my items for a gift, the bag is unusable so it smells damp, unacceptable, I will never order again and I obviously do not recommend!!!!!
Acheteur Vérifié
purchased on 09/12/2020
Translated review
1/5
★☆☆☆☆
4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me
Acheteur Vérifié
purchased on 23/11/2020
Translated review
Answer from
Le Comptoir de Mathilde
Hello Mr PARI, In order to be able to follow up on your complaint, would it be possible for you to give us your order numbers please? Because on the order "40535" we only see one calendar. Thank you very much in advance for your reply, The Comptoir de Mathilde team