/10
★★★★★
based on 3804 published reviews
★★★★★
based on 3804 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie
Nathalie N.
purchased on 14/01/2024
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Answer from
Le Comptoir de Mathilde
Hi Nathalie, I'm really sorry you had a problem with one of our pots. We have no record of an e-mail from you to our after-sales service. Please contact us again at [email protected] so that we can work together to find a solution.
Internet customer service
Internet customer service
1/5
★☆☆☆☆
Dificult to talk to them. Too long delivery times and very slow comunicattion
Cristian F.
purchased on 05/12/2023
1/5
★☆☆☆☆
Overpriced for an average product. :/
Rachel S.
purchased on 14/12/2023
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1/5
★☆☆☆☆
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
Anneli W.
purchased on 08/12/2023
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1/5
★☆☆☆☆
Not received
Karine C.
purchased on 22/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
Sincerely, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
The €50 gift was missing
Chloe C.
purchased on 15/11/2023
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1/5
★☆☆☆☆
Nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
Carole B.
purchased on 09/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
1/5
★☆☆☆☆
No communication and no commercial gesture
Alexandra P.
purchased on 01/04/2023
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Answer from
Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
1/5
★☆☆☆☆
I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!
Dominique B.
purchased on 01/03/2023
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1/5
★☆☆☆☆
Expensive and misleading photos I would not take anything from them sorry
Joel B.
purchased on 08/12/2022
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1/5
★☆☆☆☆
The package arrived damaged.
Julie G.
purchased on 25/11/2022
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1/5
★☆☆☆☆
And cc
Fouzia B.
purchased on 17/11/2022
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1/5
★☆☆☆☆
Easy access
Marie-france N.
purchased on 31/03/2022
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1/5
★☆☆☆☆
If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.
Acheteur Vérifié
purchased on 11/12/2021
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Answer from
Le Comptoir de Mathilde
Hello, Thank you for your comment which we have taken note of. Concerning the delivery, we are sorry that the products were not delivered to the address you requested. Please note that only you can enter the delivery address on our website and that our team is not supposed to do it for you to avoid this kind of mistake. For the next times, we invite you to enter directly on our website the delivery address of your parents instead of asking us to do it for you. We wish you a nice day! Sincerely, Le Comptoir De Mathilde
1/5
★☆☆☆☆
A problem with my order, I sent an email but no answer for the moment. I don't recommend this site
Acheteur Vérifié
purchased on 07/12/2021
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1/5
★☆☆☆☆
For a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
Acheteur Vérifié
purchased on 26/11/2021
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1/5
★☆☆☆☆
A lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
Acheteur Vérifié
purchased on 26/11/2021
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1/5
★☆☆☆☆
Lousy and incomprehensible after-sales service.
Acheteur Vérifié
purchased on 05/11/2021
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1/5
★☆☆☆☆
....
Acheteur Vérifié
purchased on 22/08/2021
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1/5
★☆☆☆☆
The products were always top-notch and well-packaged. Fortunately, the delivery man was terrible, ringing every 10 seconds while my family was asleep and I asked him to stop. Rap at full blast, no code requested, he was already on his way out when I got off. And with the kind remark when I explained why I was asking him to stop ringing "Well, you should have come and picked him up! " Such a note, therefore, to suggest to CDM that they change delivery drivers...
Acheteur Vérifié
purchased on 22/08/2021
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1/5
★☆☆☆☆
I have no news of my order, no one knows where it is, and I can't even get a refund. No news from Mathilde's counter, we're left like this.
Acheteur Vérifié
purchased on 10/05/2021
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Answer from
Le Comptoir de Mathilde
Hello, According to our information, your order is in a parcel relay. We were not aware of your problem until today. Our teams are in a position to offer you a solution so that you can file a claim with the postal services and receive a refund. I'll contact them immediately and get back to you in the afternoon. Have a nice day, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
I think it's a bit cheeky to call unsold Easter produce a gourmet surprise.
Acheteur Vérifié
purchased on 23/04/2021
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1/5
★☆☆☆☆
Problem registering the address for delivery: package did not arrive ... missed surprise for Easter ... not even a commercial gesture!
Acheteur Vérifié
purchased on 04/04/2021
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Answer from
Le Comptoir de Mathilde
Hello, We're very sorry about the incorrect registration of your delivery address, but I see that your parcel has been delivered. Admittedly after Easter, but could you please tell me to what extent the address was wrong? Thank you very much in advance. Have a nice day! The Comptoir de Mathilde team
1/5
★☆☆☆☆
I only put 2 stars because colissmo really sucks. I paid 8 euros for a delivery for my grandmother. The 1st day they did not ring.le 2eme they left the notice of passage. In the end she had to pick it up at the post office. This is unacceptable. Even though she's old and was there both days!
Acheteur Vérifié
purchased on 27/02/2021
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Answer from
Le Comptoir de Mathilde
Hello, We are very sorry for the handling of your parcel. We will pass on the information to our service provider.
Very nice day to you, With pleasure, The Comptoir de Mathilde team
Very nice day to you, With pleasure, The Comptoir de Mathilde team
1/5
★☆☆☆☆
The delivery does not conform to my order, customer service contacted, no solution proposed, mail response boat ... I am extremely disappointed.
Acheteur Vérifié
purchased on 29/01/2021
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Answer from
Le Comptoir de Mathilde
Hello, I'm sorry that our customer service did not meet your expectations. Could you please tell me what is wrong with your order? Thank you very much in advance, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.
Acheteur Vérifié
purchased on 02/12/2020
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1/5
★☆☆☆☆
Order not received because of damaged parcel. never received a reply from customer service and order not reimbursed.
Acheteur Vérifié
purchased on 04/12/2020
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1/5
★☆☆☆☆
Very disappointed, item missing, pot leaking (baba), I contacted customer service to be reimbursed for these two products no response, I also ordered a jute bag to put my items for a gift, the bag is unusable so it smells damp, unacceptable, I will never order again and I obviously do not recommend!!!!!
Acheteur Vérifié
purchased on 09/12/2020
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1/5
★☆☆☆☆
4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me
Acheteur Vérifié
purchased on 23/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr PARI, In order to be able to follow up on your complaint, would it be possible for you to give us your order numbers please? Because on the order "40535" we only see one calendar. Thank you very much in advance for your reply, The Comptoir de Mathilde team
1/5
★☆☆☆☆
My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.
Acheteur Vérifié
purchased on 02/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs COUSIN, We sincerely apologize for your split orders. It must have been a technical error, as we never rewrite your addresses. We do our best to respond as quickly as possible to your requests and calls, and do our best to answer as carefully as possible. We apologize for the length of time this can take. It's a very busy time at the moment, so I'm calling my customer service team again so that they can send you two little treats as soon as possible. It may no longer be the gesture you're expecting, but it's very important to us! Could you please tell me which is your correct address: 22 or 25? Thank you very much in advance, Sincerely, The Comptoir de Mathilde team
1/5
★☆☆☆☆
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
1/5
★☆☆☆☆
Terms and conditions are not detailed enough
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs SERGENT, Could you please tell me what "modalities" you are talking about? Thank you in advance, Sincerely, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Changes the products in my order due to stock levels without notifying me or asking for my consent.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
1/5
★☆☆☆☆
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
Acheteur Vérifié
purchased on 04/12/2020
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1/5
★☆☆☆☆
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
Acheteur Vérifié
purchased on 02/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
1/5
★☆☆☆☆
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
Acheteur Vérifié
purchased on 23/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Vassort, First of all, we're very sorry about this error in the preparation of our shipping department! We take great care in preparing all your orders, but unfortunately our little hands and eyes are not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.
Acheteur Vérifié
purchased on 26/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs PIERROT, First of all, we're very sorry about the damage to your order! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will suggest that you return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.
Acheteur Vérifié
purchased on 26/11/2020
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Answer from
Le Comptoir de Mathilde
Hello, Customer Service is very busy at the moment. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. To answer your questions, you personally contacted our company's employees and our communication department answered you on its own time, giving you answers about this third parcel not received. The third parcel has been notified as "in the process of being delivered" which is why we are unable to take any further action.
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.
Acheteur Vérifié
purchased on 28/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr CAUSSE, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!
Acheteur Vérifié
purchased on 22/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs BLANC, First of all, we're very sorry about the damaged product when we received your order, as well as when you used our mill!
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
Damaged goods
Acheteur Vérifié
purchased on 30/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs TIOLLIER, We're very sorry to hear about the condition of your delicacies during delivery. Indeed, La Poste has just hired staff and resources to make deliveries on time, and this may have an impact on your parcels and products (and the quality of our deliveries).
If your delicacies are damaged, don't hesitate to write to our customer service so that they can send you new delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
If your delicacies are damaged, don't hesitate to write to our customer service so that they can send you new delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1/5
★☆☆☆☆
Parcel in transit for 10 days.
I hope the advent calendar will arrive before Christmas... No response from customer service to my requests.
Acheteur Vérifié
purchased on 23/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we are very sorry for the delivery delays of our carrier (La Poste) who is currently dealing with a large flow and a particular situation.
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
We dispatch your parcels within 48 hours and do our utmost to ensure that they arrive as quickly as possible. We are currently managing the situation with La Poste, which is not so simple, and we are doing our utmost to respond as quickly as possible to your requests.
Have a nice day, The Comptoir de Mathilde team
1/5
★☆☆☆☆
It is now December 3 and the advent calendar ordered on 23/11/2020 has still not been received.
No response from customer service.
Acheteur Vérifié
purchased on 23/11/2020
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1/5
★☆☆☆☆
Good products but unfortunately a catastrophic delivery service. For a delivery in Luxembourg paid on October 2nd, the parcel was delivered at the end of November ...
Acheteur Vérifié
purchased on 28/09/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs. DOMET, We're very sorry for the delay in delivery. Unfortunately, our service provider (La Poste) seems to be experiencing many delivery delays and has yet to adapt to the situation we are experiencing. We are doing our utmost to dispatch your parcels within 48 hours of your order. Enjoy your meal and have a wonderful festive season, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Sent me the wrong item. Got completely ignored by customer service. Shocking!
Acheteur Vérifié
purchased on 15/11/2020
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1/5
★☆☆☆☆
Delivery costs too high!
Acheteur Vérifié
purchased on 22/10/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs MACE, We understand that our delivery costs may be high for you, but they correspond to the strict reality of Colissimo.
Shipping costs depend on the weight of the parcel, and as our products are rather heavy, this generates such costs. However, they remain free for purchases of €60 or more, as part of a sincere thank you. Very nice day to you, The Comptoir de Mathilde team.
Shipping costs depend on the weight of the parcel, and as our products are rather heavy, this generates such costs. However, they remain free for purchases of €60 or more, as part of a sincere thank you. Very nice day to you, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
Acheteur Vérifié
purchased on 16/03/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
Acheteur Vérifié
purchased on 05/04/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....
Acheteur Vérifié
purchased on 21/01/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde
1/5
★☆☆☆☆
Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.
Acheteur Vérifié
purchased on 01/01/2020
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Answer from
Le Comptoir de Mathilde
Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Babas arrived on January 15
Acheteur Vérifié
purchased on 16/12/2018
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Answer from
Le Comptoir de Mathilde
Hello Madame Choulet, Your babas arrived on January 15th because the billing address and the delivery address were both different. After dispatch, the babas were returned to us because the address could not be found. We apologize for the delay between your order and its receipt. Please do not hesitate to contact us if you experience any delays in delivery. We wish you a pleasant day, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.
Acheteur Vérifié
purchased on 27/02/2017
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Answer from
Le Comptoir de Mathilde
Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully
1/5
★☆☆☆☆
I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....
Acheteur Vérifié
purchased on 11/12/2016
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Answer from
Le Comptoir de Mathilde
Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully