/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
The products from Mathilde's counter are very good, however, 2 jars were no longer sterilized when we opened them. I noticed the first one right away because it was leaking, the second one was during use and only one was refunded to me.
Juliette P.
purchased on 01/12/2024
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3
/5
★★★☆☆
The mixture in the pepper shaker with the salt and herbes de Provence blend does not mix well.
Thierry G.
purchased on 29/01/2025
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Answer from Le Comptoir de Mathilde
Hello Thierry,
Thank you for your feedback concerning the mixture in the pepper shaker. We are taking note of your comment and will pass it on to our manufacturing teams.
Best regards,
The Comptoir de Mathilde team
Thank you for your feedback concerning the mixture in the pepper shaker. We are taking note of your comment and will pass it on to our manufacturing teams.
Best regards,
The Comptoir de Mathilde team
2
/5
★★☆☆☆
Not what I expected
Yvette L.
purchased on 21/12/2024
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3
/5
★★★☆☆
2 items arrived broken. Obliged to claim. Replacement items arrived quickly and very (over) packed.
Michel D.
purchased on 08/12/2024
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3
/5
★★★☆☆
Very good, but too little once the fat is removed. Too expensive for the price.
Laurent U.
purchased on 18/12/2024
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2
/5
★★☆☆☆
Chocolates received broken twice despite protection in the box marked fragile, carrier problem ...
Audrey H.
purchased on 29/11/2024
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3
/5
★★★☆☆
Packages received very late because payment was not updated correctly on the site. Customer service unreachable for 4 days. After that the parcel was whole...
Julie Q.
purchased on 19/12/2024
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3
/5
★★★☆☆
Controls arrive twice broken. Even though they were replaced. The chocolates were a gift. Replacement arrived too late.
Germaine D.
purchased on 29/11/2024
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3
/5
★★★☆☆
Good products, but one jar was not watertight liquid leaked into the box.
Pierre P.
purchased on 17/12/2024
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3
/5
★★★☆☆
Big delay in delivery, zero feedback from customer service despite several reminders.
Berengere B.
purchased on 10/12/2024
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2
/5
★★☆☆☆
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
Lydie F.
purchased on 15/12/2024
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3
/5
★★★☆☆
Hello, your products are great, but my package was damaged and I'm waiting for a return from your customer service department because there was a lot of breakage.
Thierre Aux Chaînes A.
purchased on 29/11/2024
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3
/5
★★★☆☆
2 out of 3 plates arrived broken
Cathie C.
purchased on 15/12/2024
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3
/5
★★★☆☆
I thought the squares of chocolate were much bigger, as well as the tiny ballotin of feuilletine chocolate, which is really tiny for about 8€. I'm not sure about the hot chocolate lollipops or the chocolate spread. Rather quick delivery.
Chloé L.
purchased on 14/12/2024
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2
/5
★★☆☆☆
The order was fine, but I had a lot of problems with the delivery with your service provider, whom I wouldn't recommend at all!
Alma N.
purchased on 09/12/2024
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2
/5
★★☆☆☆
Ordered a broken tablet, arrived already broken...
Mickael S.
purchased on 12/12/2024
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2
/5
★★☆☆☆
Received the package with a broken jar of baba au rhum caramel. I made a complaint to customer service: no response...
Alison C.
purchased on 07/12/2024
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3
/5
★★★☆☆
A glass can that had been opened. Straight to the garbage can. I didn't want to make a complaint, but I was disappointed.
Sophie F.
purchased on 05/12/2024
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3
/5
★★★☆☆
A little disappointed because there was supposed to be a gourmet surprise for my purchase and in the end it wasn't inside the parcel.
Nadege V.
purchased on 06/12/2024
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2
/5
★★☆☆☆
The products are good but I had a problem with a product I received that was broken. I haven't had any feedback from customer service despite a message for 3 weeks and a call. It's a real shame for good products that customer service isn't up to scratch.
Manon L.
purchased on 29/11/2024
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2
/5
★★☆☆☆
The chocolate arrived broken in the parcel. No response via the customer account or via the e-mail address supplied in the parcel. At almost €20 each, you'd expect a response. If I add to that the fact that the parcel delivery address was changed by their carrier without my agreement, the experience is more than mixed.
Cedric A.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Expensive shipping costs, not even home delivery, and long delivery times.
Xavier D.
purchased on 03/12/2024
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2
/5
★★☆☆☆
Forward calendar received late Damaged, and hard chocolates delivery not even available in store collection Will not order again
Frederique B.
purchased on 29/11/2024
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3
/5
★★★☆☆
One of the plastics on the chocolate boxes was open, so the chocolates were in the air... I can't offer that, so I had to buy new ones.
Valentine F.
purchased on 29/11/2024
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3
/5
★★★☆☆
Hello, your products are very good, but the delivery is deplorable and very slow!
Stéphanie B.
purchased on 30/11/2024
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2
/5
★★☆☆☆
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
Valérian M.
purchased on 29/11/2024
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3
/5
★★★☆☆
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
. E.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
Juliette B.
purchased on 29/11/2024
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3
/5
★★★☆☆
Unable to select in-store delivery. I had to pay for delivery.
Melissa H.
purchased on 29/11/2024
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3
/5
★★★☆☆
The shipment took a long time.
Paola S.
purchased on 30/11/2024
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