9.4/10
★★★★★
based on 4044 published reviews

Latest neutral customer reviews

3/5
★★★☆☆
Very good products and efficient delivery. However, as a professional, I haven't had any response to my call for a quote for our teams all over France. That's a real shame.
Emilie G.
Emilie G.
purchased on 12/09/2024 
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3/5
★★★☆☆
The products are brilliant, but the delivery time was very long this time.
Jürgen T.
Jürgen T.
purchased on 24/05/2024 
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3/5
★★★☆☆
Hello, I received an e-mail for my birthday the day after I placed my order. I immediately contacted you by e-mail to be able to benefit from it and to this day I have never had an answer.
Veronique M.
Veronique M.
purchased on 17/03/2024 
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3/5
★★★☆☆
Very good product, but this time out of 5 shelves ordered, 3 arrived broken. It's a pity to offer !
Sandra P.
Sandra P.
purchased on 18/03/2024 
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Answer from Le Comptoir de Mathilde
Hello SANDRA, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you like our products. We are sorry that some shelves arrived broken, we do our best to ensure quality packaging, but it can happen that products are damaged during transport. Please do not hesitate to contact us, if you have not already done so, for an exchange or refund. Thank you again for your confidence and for your feedback. We will take your comments into account to improve our service.
3/5
★★★☆☆
Pay attention to the weight! I was expecting bigger pots of mustard. If not, tasty products!
Ronan Q.
Ronan Q.
purchased on 20/03/2024 
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2/5
★★☆☆☆
Hello, for Easter I ordered the paintable chocolates (unicorn and dino). My children loved painting them. But then it's inedible, the chocolate pieces are too thick and it's much too hard for the children's teeth. For the exorbitant price, it's just not worth it. Perhaps a chocolate egg or bar (with an Easter motif) would be more appropriate.
Mélissa M.
Mélissa M.
purchased on 11/03/2024 
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Answer from Le Comptoir de Mathilde
Hi Melissa, thank you very much for your feedback. We are delighted that your children enjoyed the Easter painting chocolates. We have taken into account your comments concerning the thickness of the chocolate pieces and we will work on a solution to make them more suitable for children. We also offer a wide range of chocolates in egg or bar format for all occasions, so don't hesitate to discover them on our site. We hope to see you soon at Le Comptoir de Mathilde.
3/5
★★★☆☆
Very good except for the shipping costs, which are too high.
Laurianne V.
Laurianne V.
purchased on 12/03/2024 
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3/5
★★★☆☆
Good but not excellent....
Loredana B.
Loredana B.
purchased on 27/02/2024 
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2/5
★★☆☆☆
The grinder of the salt bottle was broken!
Zsolt B.
Zsolt B.
purchased on 16/02/2024 
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3/5
★★★☆☆
First of all, I'd like to point out that the person I spoke to on the phone deserves 5 stars. She listened to me and tried several times to help me with my enquiries. Thank you for your help! However, delivery is too expensive and you can't choose the day of delivery (like Colissimo for example), it's chocolate and the aim is not to let the products melt... What's more, an e-mail was sent to me indicating a Monday departure, but no trace of the parcel on the post office's website (probably a computer bug that also affected the establishment, I believe), even though the date of receipt was different. Finally, the final choice of order was not precise enough: I would have liked to have been able to integrate the various elements into the bag purchased, but this was not offered.
Gregory G.
Gregory G.
purchased on 29/01/2024 
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Answer from Le Comptoir de Mathilde
Thank you for your feedback, we are delighted that our team was able to help you with your enquiry. As for the delivery, we understand your frustration and we are currently studying different options to improve this service. Please feel free to use the delivery tab to leave instructions for our order pickers. We thank you for your constructive comments and hope to see you soon on our site.
3/5
★★★☆☆
The shipping time was too long
Teresa S.
Teresa S.
purchased on 01/01/2024 
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2/5
★★☆☆☆
The ordering site is not very user-friendly. The gift left without any information about the sender, or a message for the recipient!
Anne D.
Anne D.
purchased on 29/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Anne, thank you for your feedback. We are sorry that you have encountered difficulties with our ordering site. When sending gifts, we are able to include the sender's name and a message for the recipient. You can specify these on the delivery tab in the "message to our order preparers or to the recipient of your package" box. We look forward to providing you with a better experience in the future. Sincerely yours, the Comptoir de Mathilde team.
3/5
★★★☆☆
Too bad the jar of lavender honey was poorly sealed. it leaked into the package .
Megan T.
Megan T.
purchased on 15/12/2023 
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Answer from Le Comptoir de Mathilde
Hello, Megan,

We're very sorry about this incident with your jar of lavender honey. We always strive to pack our products well to avoid any inconvenience during delivery. We will be checking our packaging procedures to avoid this happening again in the future. We hope you are satisfied with the rest of your order. If you have any further questions or comments, please do not hesitate to contact us. We thank you for your confidence.

Yours faithfully

The Comptoir de Mathilde team
2/5
★★☆☆☆
Extended delivery times due to Black Friday (even though Black Friday was over 1 week ago) and, above all, they only tell you about it once the order has been placed. And strangely enough, the order went out once I'd contacted customer service. During the holiday season, you need to clearly announce your lead times (before the order is placed) or significantly increase your staffing levels.
Angélique T.
Angélique T.
purchased on 01/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Angélique, thank you for your feedback. We apologize for the longer delivery times, which are indeed due to the high demand linked to Black Friday. We have taken your comment into account and will be working to reinforce our workforce to better manage the coming holiday periods. We hope you enjoy your order and remain at your disposal for any further inquiries. Have a nice day.
3/5
★★★☆☆
I was satisfied in spite of a jar of aperitif found slightly opened and which thus leaked on the gift wrapping made by the preparer of the order... so I had to clean and redo it.
Laure C.
Laure C.
purchased on 18/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Laure,

We are sincerely sorry for the inconvenience caused by your order on our website. We will pass this comment on to our logistics team so that they can pay more attention to the packaging of our products in the future. We would like to thank you for your satisfaction despite this incident. We hope to see you soon on our site.

Yours faithfully
Le Comptoir de Mathilde
2/5
★★☆☆☆
Our delivery took just under a month. Inquiries (made in English) were not answered.
Michaela W.
Michaela W.
purchased on 24/11/2023 
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3/5
★★★☆☆
The order consisted of several jars of armagnac cannelés. Unfortunately, two of the jars broke open, causing them to leak into the package. One jar was almost empty and the others stuck ... Not serious, but disappointing. The products are delicious, and that's the main thing!
Govan S.
Govan S.
purchased on 06/12/2023 
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Answer from Le Comptoir de Mathilde
Hello GOVAN, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry to learn that some jars of armagnac cannelés opened and leaked in your package. We will pass this information on to our delivery service in order to improve our packaging. We are pleased that you enjoyed the products and hope to see you soon on our site. Have a nice day."
2/5
★★☆☆☆
Unfortunately the glass "Barba au Rhum" - Medium size was leaking and spilled during transportation. If possible, we kindly ask for a replacement shipment.
Helmut H.
Helmut H.
purchased on 03/12/2023 
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2/5
★★☆☆☆
Order received but not on time.
Valérie B.
Valérie B.
purchased on 11/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Valérie, thank you for your feedback. We're sorry your order didn't arrive on time, and we'll do everything we can to make sure it doesn't happen again. We hope that despite this inconvenience, you have enjoyed our products. Please do not hesitate to contact us should you have any further comments or suggestions. Have a nice day.
3/5
★★★☆☆
My order went well in the sense that the parcel arrived in the end at the right address, in good condition. Nevertheless, here are the points that make me not give a high mark: * The "Les comptoirs de Mathilde" site can be improved: impossible to consult the item sheet of the product ordered because the product is no longer visible on the site (as it obviously became out of stock during the life of the order), * The order, made for a Christmas present, was to be delivered to an address other than mine. The deliveryman did not deliver to the address indicated and left the parcel directly at the relay point.
Pierre-jean L.
Pierre-jean L.
purchased on 11/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Pierre-Jean,

Thank you for your review of Le Comptoir de Mathilde. We are sorry to hear that your experience was not as satisfying as you would have liked.

Concerning the consultation of the product sheet, it is true that our stocks can change quickly and that certain products can be out of stock. We strive to update our site as regularly as possible so that our customers have all the information they need before placing an order.

With regard to delivery, we are sorry that the deliveryman did not deliver the parcel to the address you requested. We will pass on your comments to our delivery department to prevent this from happening again.

Nevertheless, we are pleased to hear that your parcel has arrived at its destination.

Yours faithfully
internet customer service
2/5
★★☆☆☆
Late delivery
Isabelle D.
Isabelle D.
purchased on 11/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Isabelle, we're sorry to hear that you've experienced a delivery delay with our boutique Le Comptoir de Mathilde. We take great pride in providing a quality service to our customers and will do our utmost to resolve this situation as quickly as possible. Thank you for your trust and understanding.
3/5
★★★☆☆
My order took more than 10 days to prepare. No advantage to order on the site it would have been much faster if I had sent it myself, no savings. Few products available on the site, and range of products often over 20€ To be improved!!!
Stéphanie C.
Stéphanie C.
purchased on 29/11/2023 
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Answer from Le Comptoir de Mathilde
Hello Stéphanie, thank you for your feedback. We're sorry for the delay in preparing your order at the end of 2023, but we're doing our best to reduce it as much as possible. Regarding the choice of products, we regularly update our catalog to offer a maximum variety of products at affordable prices. We take your comments into account to improve our service. Thank you for your confidence in Le Comptoir de Mathilde.
2/5
★★☆☆☆
3+ weeks to recieve a small box???
Gabriel O.
Gabriel O.
purchased on 29/11/2023 
3/5
★★★☆☆
These are very good products. However, at the time of delivery, one product (spread) leaked into the bottom because it was badly opened. It's a shame, especially for the price of the jar....
Sonia L.
Sonia L.
purchased on 10/12/2023 
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Answer from Le Comptoir de Mathilde
Thank you Sonia for your positive feedback on our products. We are sorry to hear that you encountered a problem with one of our products during delivery. We will make sure that this does not happen in the future and we hope that you will continue to enjoy our products despite this incident. If you have not already done so, please do not hesitate to contact us at [email protected]. Thank you for your confidence.
3/5
★★★☆☆
Delivery much longer than expected. But good quality products
Aliette L.
Aliette L.
purchased on 02/12/2023 
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Answer from Le Comptoir de Mathilde
Thank you for your comment, Aliette. We are sorry that the delivery took longer than expected, we do everything we can to improve our delivery times. However, we are delighted that you appreciated the quality of our products. We hope to see you soon at Le Comptoir de Mathilde!
3/5
★★★☆☆
Very good chocolates, but delivery takes too long - we have to send an email to make sure our order arrives before Christmas.
Sarah H.
Sarah H.
purchased on 09/12/2023 
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Answer from Le Comptoir de Mathilde
Hello Sarah, thank you for your review of our website Le Comptoir de Mathilde. We are delighted that you liked our chocolates. We're sorry about the delivery, we're doing our best to improve this for the festive season. We hope to see you soon on our site!
3/5
★★★☆☆
Perfectly prepared parcel, great product quality. Only downside: 5-day open-day delivery announced, I waited 15 days for the parcel...
Lilou H.
Lilou H.
purchased on 04/12/2023 
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Answer from Le Comptoir de Mathilde
We always do our best to meet our delivery deadlines, but there may have been an unforeseen event in the shipping process. Nevertheless, we are delighted that you have appreciated the quality of our products. We look forward to satisfying you with future orders. Thank you for sharing your opinion with us.
3/5
★★★☆☆
The products are good but there was a bug on the site the day I ordered. I entered different delivery addresses but this was not taken into account and the order arrived at my house. I had to reship it at my own expense to the correct address.
Valerie G.
Valerie G.
purchased on 24/11/2023 
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Answer from Le Comptoir de Mathilde
Hello Valérie,
We are very sorry for the inconvenience caused by your order on our website Le Comptoir de Mathilde. We take note of your remark and we will make sure that this does not happen again in the future. We hope you were satisfied with our products and would be delighted to welcome you back to our loyal clientele. We look forward to serving you again. Have a nice day. The Comptoir de Mathilde team.
3/5
★★★☆☆
It was very complicated to be able to place the order during Black Friday and it took me several hours because of blocking or length of reactivity of the website le comptoir de Mathilde that's why I'm taking 2 stars off. Nevertheless, the delivery and the care taken with the packaging of the product and the delivery were perfect, so I hope to put 4 or 5 stars on my next order.
Véronique M.
Véronique M.
purchased on 24/11/2023 
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Answer from Le Comptoir de Mathilde
Hello Véronique,

Thank you for your review of our site Le Comptoir de Mathilde. We are sorry that you encountered difficulties during Black Friday, we always do our best to make our site fluid and responsive for all our customers. We are pleased that the delivery and packaging of the product was satisfactory for you. We hope to see you again on your next order, when you'll be able to give us a more positive rating. Have a nice day! The Comptoir de Mathilde team.
3/5
★★★☆☆
Nothing to say about the products. But it's not very commercial to offer promotions two days after receipt of the packages. Every site worth its salt has announced the forthcoming promotion on its home page.
Patrick S.
Patrick S.
purchased on 19/11/2023 
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Answer from Le Comptoir de Mathilde
I understand your dissatisfaction, Patrick, and I'm sorry you missed out on this promotion. However, please know that we do our best to inform our customers of upcoming promotional offers, but there can sometimes be delays between the announcement and the actual implementation of the promotion. We will take your comment into account to improve our communication in the future. In any case, we're delighted that you're satisfied with our products.