/10
★★★★★
based on 4714 reviews published
★★★★★
based on 4714 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
Acheteur Vérifié
purchased on 12/11/2020
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2
/5
★★☆☆☆
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
Acheteur Vérifié
purchased on 13/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
3
/5
★★★☆☆
Very good site
Acheteur Vérifié
purchased on 19/11/2020
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3
/5
★★★☆☆
Parcel arrived at the right address, but the delay was too long for the location.
Acheteur Vérifié
purchased on 11/11/2020
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3
/5
★★★☆☆
I find that the details of the articles are not very well explained.
Acheteur Vérifié
purchased on 15/11/2020
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3
/5
★★★☆☆
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
Acheteur Vérifié
purchased on 08/11/2020
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3
/5
★★★☆☆
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
Acheteur Vérifié
purchased on 15/11/2020
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3
/5
★★★☆☆
One was broken
Acheteur Vérifié
purchased on 10/11/2020
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3
/5
★★★☆☆
Etwas unübersichtlich
Acheteur Vérifié
purchased on 06/11/2020
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3
/5
★★★☆☆
Email sent to customer service following an order problem and still no reply.
Acheteur Vérifié
purchased on 08/11/2020
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2
/5
★★☆☆☆
The chocolate bar arrived broken.
Acheteur Vérifié
purchased on 08/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
3
/5
★★★☆☆
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
Acheteur Vérifié
purchased on 07/11/2020
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3
/5
★★★☆☆
The main drawback is the price of delivery (exorbitant).
Acheteur Vérifié
purchased on 08/11/2020
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3
/5
★★★☆☆
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
Acheteur Vérifié
purchased on 06/11/2020
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3
/5
★★★☆☆
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
Acheteur Vérifié
purchased on 04/11/2020
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3
/5
★★★☆☆
More product details
Acheteur Vérifié
purchased on 03/11/2020
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3
/5
★★★☆☆
Compliant order and fast delivery.
Only downside: the chocolate arrived broken, too bad.
Acheteur Vérifié
purchased on 29/10/2020
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2
/5
★★☆☆☆
Just for customer service as product is out of date
Acheteur Vérifié
purchased on 21/10/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Dehe, We are sincerely sorry for the dates of the products dispatched in your order. We did our best to send you the products as quickly as possible. We hope that these last ones have enlivened your pleasure, Very beautiful day to you, The team Le Comptoir de Mathilde
3
/5
★★★☆☆
Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.
Acheteur Vérifié
purchased on 14/10/2020
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3
/5
★★★☆☆
Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.
Acheteur Vérifié
purchased on 29/09/2020
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3
/5
★★★☆☆
Hello A broken pot
Acheteur Vérifié
purchased on 10/07/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Jung, We're very sorry about the pot that arrived broken during delivery. Despite the protective measures we take around our products, delivery conditions are not always very gentle, but this is very rare. We hope that the returned pot gave you a great deal of pleasure! Very nice day to you, See you soon, The Comptoir de Mathilde team
3
/5
★★★☆☆
Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable.
I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.
Acheteur Vérifié
purchased on 14/06/2020
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2
/5
★★☆☆☆
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
Acheteur Vérifié
purchased on 31/05/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
3
/5
★★★☆☆
I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average
Acheteur Vérifié
purchased on 18/05/2020
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2
/5
★★☆☆☆
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Acheteur Vérifié
purchased on 28/03/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
3
/5
★★★☆☆
The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.
Acheteur Vérifié
purchased on 15/04/2020
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3
/5
★★★☆☆
I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!
Acheteur Vérifié
purchased on 06/04/2020
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3
/5
★★★☆☆
Disappointed with tablets
Acheteur Vérifié
purchased on 01/04/2020
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2
/5
★★☆☆☆
My 2 orders arrived after Easter
Acheteur Vérifié
purchased on 02/04/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
3
/5
★★★☆☆
Hello, I wanted to send chocolates to someone for their birthday. It's a pity that it's impossible to add a little note to put a message and say that the package is from such and such a person. I tried to add a note in one of the comment fields to ask if I could add that the package was from me, but my comment was not taken into account. It's a shame to have to call the person back to ask if they received my gift... Sincerely
Acheteur Vérifié
purchased on 03/04/2020
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