/10
★★★★★
based on 4731 reviews published
★★★★★
based on 4731 reviews published
Latest customer reviews
5
/5
★★★★★
Fast, careful delivery!
Acheteur Vérifié
purchased on 19/01/2021
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4
/5
★★★★☆
Fast delivery
Acheteur Vérifié
purchased on 20/01/2021
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2
/5
★★☆☆☆
Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend
Acheteur Vérifié
purchased on 19/01/2021
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Answer from Le Comptoir de Mathilde
Hello, We are very sorry for the experience we had with the delivery of your delicacies. In fact, we applied our terms and conditions of sale after observing the various elements of your delivery: - Available at the collection point and notification sent to the recipient on 08/01/2021 - Returned to sender (Le Comptoir de Mathilde) on 18/01/2021. This means that your parcel had been at the collection point for 10 days. A second email was also sent to you on 18/01/2021. On 20/01, we resent your parcel so that you don't have to wait too long for it, following this first little inconvenience. We sincerely regret and understand your dissatisfaction. We hope you will also understand our procedure and the second payment of our postage costs for the return shipment. Have a nice day, The Comptoir de Mathilde team
5
/5
★★★★★
Top service and the products are just too good!
Acheteur Vérifié
purchased on 17/01/2021
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3
/5
★★★☆☆
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
Acheteur Vérifié
purchased on 09/01/2021
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5
/5
★★★★★
A gourmet site, with well-presented products and a practical quantity, quality to match!
Acheteur Vérifié
purchased on 16/01/2021
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5
/5
★★★★★
I was able to find a reference on the site that I couldn't find in the store. Fast shipping!
Acheteur Vérifié
purchased on 15/01/2021
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5
/5
★★★★★
RAS received on time
Acheteur Vérifié
purchased on 12/01/2021
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3
/5
★★★☆☆
Complicated
Acheteur Vérifié
purchased on 12/01/2021
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5
/5
★★★★★
Efficient
Acheteur Vérifié
purchased on 10/01/2021
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5
/5
★★★★★
Nothing to say
Acheteur Vérifié
purchased on 11/01/2021
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3
/5
★★★☆☆
Good products
Acheteur Vérifié
purchased on 12/01/2021
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5
/5
★★★★★
Excellent
Acheteur Vérifié
purchased on 08/01/2021
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4
/5
★★★★☆
The site isn't always super-easy to use, with a few misplaced tags.
Acheteur Vérifié
purchased on 26/11/2020
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5
/5
★★★★★
Easy-to-navigate site
Acheteur Vérifié
purchased on 11/01/2021
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5
/5
★★★★★
.....
Acheteur Vérifié
purchased on 11/01/2021
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5
/5
★★★★★
Very easy
Acheteur Vérifié
purchased on 07/01/2021
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5
/5
★★★★★
Extremely well-protected parcels and products, fast delivery
Acheteur Vérifié
purchased on 10/01/2021
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5
/5
★★★★★
Perfect as usual, thank you for your products
Acheteur Vérifié
purchased on 03/01/2021
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5
/5
★★★★★
Compliant products and careful packaging
Acheteur Vérifié
purchased on 11/01/2021
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4
/5
★★★★☆
Order received rather quickly for a Christmas period (10 days approx.) but I have to withdraw a star because a product was replaced without asking my opinion and even without warning me...
I'm also taking off one star for the 3 reminders (and 2 weeks later) to customer service before getting a return... but I'm adding the 4th star for the new shipment as compensation.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order shipped quickly, products are well packaged, I recommend this site.
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Good selection, quality products
Acheteur Vérifié
purchased on 06/01/2021
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5
/5
★★★★★
Super service
Acheteur Vérifié
purchased on 05/01/2021
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1
/5
★☆☆☆☆
Order placed at the very beginning of December: as of December 27 I had still received nothing: no goods, no refund, no reply to my multiple emails (the first sent on December 5 to alert me to the problem). And yet things had started well: the shipment was made very quickly. But because the packaging was too light, one of the jars broke during shipment and spilled into the coli. It happens. It's easily rectified. But my multiple attempts to contact customer service (via email three times, via the online form and via the paypal form) went unanswered for over three weeks. Yes, conditions are difficult between the confinement and the overwhelmed post office. But that doesn't excuse everything.
It's not right that, by the very admission of the person in charge of responding to negative reviews on this site, the phone rings in a vacuum (at the very least you could invest in an answering machine), nor that emails to customer service and requests for refunds go unanswered for several weeks. Especially when, at the same time, the person in charge of Instagram finds the time to answer without offering any concrete help: referring me to customer service, which doesn't answer! There's a problem of priority, and customer service isn't adapted to sales volumes. This is the company's choice, and it's the customers who are unlucky enough to have a problem (and the poor, overworked employee, apparently the only one in charge of customer service) who suffer. Other online sales sites, more respectful of the customer, choose to limit their sales when they know they won't be able to insure beyond a certain volume. Having had the good idea of using paypal, I was able to appeal to them to be reimbursed in full. It would have been nice if the comptoir de mathilde had responded to the paypal procedure in order to speed up the refund rather than ignoring it completely and letting the deadline expire: this shows how little esteem they have for the dissatisfied customer, especially if they haven't made their dissatisfaction public.
There's no point in replying to this notice, especially if it's to publish my surname, which avis-verifies will have taken care to edit in the reply, or worse, as I've also seen, my e-mail address. As mentioned above, I was finally reimbursed and my opinion is made.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 04/01/2021
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5
/5
★★★★★
We have just discovered this site. Fast delivery. We are very satisfied
Acheteur Vérifié
purchased on 01/01/2021
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5
/5
★★★★★
A very responsive and commercial team
Acheteur Vérifié
purchased on 05/01/2021
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4
/5
★★★★☆
Nice site
Acheteur Vérifié
purchased on 04/01/2021
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