/10
★★★★★
based on 4731 reviews published
★★★★★
based on 4731 reviews published
Latest customer reviews
5
/5
★★★★★
Very good service
Acheteur Vérifié
purchased on 07/12/2020
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4
/5
★★★★☆
Order very well packed! I was delighted, everything was packed one by one. On the other hand, during black friday it was complicated to see and validate the basket, the site had "beug", which generated a double payment for me. Reactivity of customer service was a bit long (15 days to get the refund) But everything ended well because I received my refund.
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
4 advent calendar orders. 2 received: very good 2 not received: catastrophic after-sales service: - several e-mails sent, few replies: check with the post office - telephone: no reply - visit to the store: can't do anything for me
Acheteur Vérifié
purchased on 23/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr PARI, In order to be able to follow up on your complaint, would it be possible for you to give us your order numbers please? Because on the order "40535" we only see one calendar. Thank you very much in advance for your reply, The Comptoir de Mathilde team
5
/5
★★★★★
Very ergonomic site, easy to view products and place orders.
Delivery packaging very well optimized in terms of volume.
Fast and efficient delivery.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
I had a problem with my order and the customer service was particularly efficient. Thanks to them!!!
Acheteur Vérifié
purchased on 08/12/2020
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5
/5
★★★★★
Everything was very well packaged, so top notch. And I already know the products, which are absolutely delicious!
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Lots of Black Friday bugs and long shipping times
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
My order was split in two, part of which was sent to my old address and I didn't get my 2 free gifts. I sent several emails, the first of which was over a month old, and I haven't had any reply.
Acheteur Vérifié
purchased on 02/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs COUSIN, We sincerely apologize for your split orders. It must have been a technical error, as we never rewrite your addresses. We do our best to respond as quickly as possible to your requests and calls, and do our best to answer as carefully as possible. We apologize for the length of time this can take. It's a very busy time at the moment, so I'm calling my customer service team again so that they can send you two little treats as soon as possible. It may no longer be the gesture you're expecting, but it's very important to us! Could you please tell me which is your correct address: 22 or 25? Thank you very much in advance, Sincerely, The Comptoir de Mathilde team
5
/5
★★★★★
For an order placed in the middle of December, with the pandemic and the number of orders the retailer was able to receive, I found the delivery time to be very good. The quality of the individual packaging for each product ordered was perfect, and I'd definitely recommend it!
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
The prices are very expensive! I always wait for special offers to order, otherwise it's way too expensive for me.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery too long, 14 days to receive my items
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Delivery takes too long
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
My order arrived incomplete: 3 ORGANIC dried tomato and goat's cheese spreads are missing. There were supposed to be 4 and there are only 3. What's more, 1 out of 2 dried tomato and porcini delights arrived already opened and soiled the rest of the jars as everything was packed together. I sent an email to your customer service department on December 14th with photos and I haven't heard anything. I must admit I'm rather disappointed... Given that Christmas is coming up, I had to go and buy the 4 missing and damaged products in the store, without benefiting from the Black Friday discount on my initial order. I expect a return and refund from you as soon as possible, as well as a commercial gesture given the inconvenience caused.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MIEGE, First of all, we're very sorry for our preparation error, as we carry out each order manually, without any technology. We're also very sorry for the receipt of your damaged products. We do our best to pack each product individually, but the vagaries of transport can sometimes leave surprises.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
I will immediately contact our customer service department so that they can proceed with the refund of your product as a first step. Please accept our deepest apologies for this inconvenience. Have a wonderful day! The whole team also wishes you a wonderful holiday season.
4
/5
★★★★☆
The order was delivered fairly quickly and was complete with quality products. The only downside was that one of the box lids was completely torn, which is a shame when you're giving it as a gift.
Acheteur Vérifié
purchased on 05/12/2020
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4
/5
★★★★☆
I am very satisfied with my order.
The only downside would be concerning the tracking of the order at the outset where it is very difficult to know where the order is. I only had access to the tracking 8 days after the day of payment, but after that I had access to the tracking and everything went smoothly.
Acheteur Vérifié
purchased on 08/12/2020
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5
/5
★★★★★
Very nice box, and the products look appetizing
Acheteur Vérifié
purchased on 06/12/2020
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3
/5
★★★☆☆
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
Acheteur Vérifié
purchased on 05/12/2020
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1
/5
★☆☆☆☆
Terms and conditions are not detailed enough
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs SERGENT, Could you please tell me what "modalities" you are talking about? Thank you in advance, Sincerely, The Comptoir de Mathilde team
4
/5
★★★★☆
Lots of nice products, good ideas. Products well packaged, but processing time a little long (over a week for shipping), perhaps due to the Christmas period.
Acheteur Vérifié
purchased on 06/12/2020
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5
/5
★★★★★
Very fast delivery, excellent!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Products very well packaged for transport.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Very good discovery! The delivery time was a bit long (about 2 weeks) but that's understandable during the holiday season.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 10/12/2020
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4
/5
★★★★☆
The delivery time was long and customer service didn't reply to my email, but the products arrived very well and I'm very satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Soddisfatto sotto ogni punto di vista: acquisto e consegna. Grazie
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
Changes the products in my order due to stock levels without notifying me or asking for my consent.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DERUFFE, We have tried to respond as quickly as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. The whole team wishes you a wonderful holiday season!
2
/5
★★☆☆☆
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
5
/5
★★★★★
Top shipping and delivery. The products are very well packaged, no problem!
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
2/3 bug nothing really annoying on the site but it goes in the background 🙂
Acheteur Vérifié
purchased on 04/12/2020
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