/10
★★★★★
based on 4731 reviews published
★★★★★
based on 4731 reviews published
Latest customer reviews
3
/5
★★★☆☆
Fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
The delivery time was short and the chocolates were very well protected so that they would not be damaged during transport. I am very satisfied.
Acheteur Vérifié
purchased on 05/12/2020
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5
/5
★★★★★
Very well
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Perfect
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast and totally careful delivery. The products are packaged with such care that it's the 1st time I've seen this. I hope the products are as good as they are beautiful.
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Perfect packaging, fast delivery Bravo
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Perfect. Complete order. Fast delivery. Products very well packaged. Visually very satisfied. Now we just have to wait for the reaction of the people who will receive these delicacies.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Everything is fine as far as the order is concerned, the delivery time.... only downside the 2 snack bars arrived broken in the parcel.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Parcel well packed no problem of reception I am satisfied
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very pleased with my order ️ Very well packaged, bravo..
Happy holidays to your team!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very quick and easy
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The chocolate chip was broken when I received the parcel.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Pam Muy bien, súper cuidados todos los productos
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
As perfect as ever!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
EXCELLENT PRODUCTS
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
Acheteur Vérifié
purchased on 11/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
3
/5
★★★☆☆
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ 🙁
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Too bad the products are not checked because I have a jar of Baba that leaked (without being broken) . I sent a message but no answer ???
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Fine
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery and very well packaged products nothing to complain about
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Glass jars packed with the greatest care. Fast order dispatch.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order well packaged and fast
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very satisfied with the order and delivery
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
Packaging problem the packaging was torn
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Quick and easy to navigate. The products are well described. Fast delivery and reliable tracking.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
The delivery time was correct. The goods were very well packaged. Perfect products
Acheteur Vérifié
purchased on 04/12/2020
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