/10
★★★★★
based on 4731 reviews published
★★★★★
based on 4731 reviews published
Latest customer reviews
5
/5
★★★★★
Very satisfied. Lots of gourmet choices for gifts.
Acheteur Vérifié
purchased on 04/12/2020
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2
/5
★★☆☆☆
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
5
/5
★★★★★
Perfect Excellent
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Expensive for the quantities!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
All OK. Packaging well done. Thank you very much.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery. Very careful packaging and protection of products.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Serious company, very well packaged and protected products, but I haven't had a chance to taste them yet as I'm offering them as gifts.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
A very varied and clear site, easy to find.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
I've loved their quality products ever since I discovered them. The only downside is that the prices are too high. Maybe they should consider a loyalty card for their customers.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Fast delivery and careful packaging
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Top packaging, I've never seen products so well protected, and with a discount it's even better ...
I recommend their site where everything is good and beautiful.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Top!
Acheteur Vérifié
purchased on 05/12/2020
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4
/5
★★★★☆
Navigation too slow. Very nice product presentation.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
A few bugs on the site, but very practical
Acheteur Vérifié
purchased on 04/12/2020
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1
/5
★☆☆☆☆
Order received with the replacement of 2 unavailable products by much cheaper products without having been informed beforehand. Complaint sent to sales department without reply after 4 days.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
I had a constraint of rapidity of sending and they respected that by making as fast as possible, hats off for that already. Then I tasted the nougat it was very good.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Plenty of choice. Too bad there's no longer a store in Paris.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Super Very well packaged
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very well protected
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
I would normally have given them 5 even though I managed to contact them and they quickly sorted out the problem. A switchboard would be great 🤔 otherwise a quality product, a plus for the feuillantine spread.
Acheteur Vérifié
purchased on 04/12/2020
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4
/5
★★★★☆
Fine
Acheteur Vérifié
purchased on 18/11/2020
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1
/5
★☆☆☆☆
The site is very good but the customer service is not.... To this day still no answer after 1 weeks of waiting.
Acheteur Vérifié
purchased on 02/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Campos, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. When our customer service team receives your e-mail, she will treat it with the utmost attention and do what's necessary to respond to your complaint. Our service department has been very busy lately. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
5
/5
★★★★★
The site presents its products well, but the quality has to follow.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order arrived fairly quickly and well packaged, well protected. Satisfied.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Very well packaged products!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very nice choice of products
Acheteur Vérifié
purchased on 09/11/2020
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5
/5
★★★★★
Fast, well-protected shipping
Acheteur Vérifié
purchased on 04/12/2020
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