/10
★★★★★
based on 4730 reviews published
★★★★★
based on 4730 reviews published
Latest customer reviews
2
/5
★★☆☆☆
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
Acheteur Vérifié
purchased on 22/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Great products, well packaged and fast shipping. I recommend.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Ordered and received quickly. Quality products, but shipping is a bit expensive compared to many others.
Acheteur Vérifié
purchased on 01/12/2020
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1
/5
★☆☆☆☆
4 advent calendars ordered on november 23rd. 2 received before december 1st 2 not received (but considered delivered by post) to date (december 11th) Still waiting for a reply from lecomptoiredemathilde.com customer service.
Acheteur Vérifié
purchased on 23/11/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. PARI, First of all, we're very sorry about the products you didn't receive. La Poste has had numerous delivery delays (sometimes loss of parcels) and we do our best to deal with each situation. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. We treat every request with the utmost attention and our customer service will do everything necessary to remedy the situation. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Very well packaged
Acheteur Vérifié
purchased on 29/11/2020
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4
/5
★★★★☆
Quantities in the basket cannot be modified without leaving the basket
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Fast delivery and well-packaged products
Acheteur Vérifié
purchased on 02/12/2020
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2
/5
★★☆☆☆
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
Acheteur Vérifié
purchased on 02/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2
/5
★★☆☆☆
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
Acheteur Vérifié
purchased on 01/12/2020
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Answer from Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
I recommend with pleasure! First time ordering from this site and I'm not disappointed, plus the delivery was fast!
Acheteur Vérifié
purchased on 03/12/2020
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5
/5
★★★★★
Original, quality products and efficient service in troubled times
Acheteur Vérifié
purchased on 01/12/2020
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5
/5
★★★★★
Very good site
Acheteur Vérifié
purchased on 01/12/2020
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4
/5
★★★★☆
The site is very easy to navigate and delivery times are correct.
Acheteur Vérifié
purchased on 23/11/2020
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5
/5
★★★★★
Fast delivery and very well packaged
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Very good site, very good ethics, I recommend
Acheteur Vérifié
purchased on 30/11/2020
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5
/5
★★★★★
The parcel arrived on the right date. The chocolate packaging is really top-notch and all that's left is to taste it.
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Last summer, I received an assortment of products from "comptoir de Mathilde" as a gift, and I ordered some again.
Acheteur Vérifié
purchased on 28/11/2020
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2
/5
★★☆☆☆
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Very well designed site - easy to find products - clear explanations
Acheteur Vérifié
purchased on 04/12/2020
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3
/5
★★★☆☆
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
Acheteur Vérifié
purchased on 01/12/2020
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4
/5
★★★★☆
Fast and careful delivery, good 0products. Thank you
Acheteur Vérifié
purchased on 02/12/2020
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5
/5
★★★★★
Super fast delivery! My loved ones are going to love the gifts for Christmas! The parcel was perfectly packaged and the quality is perfect.
Acheteur Vérifié
purchased on 03/12/2020
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5
/5
★★★★★
QUICK AND EASY
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Order conformed to my expectations.
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Very well designed site. Easy to find the brand's flagship products.
Acheteur Vérifié
purchased on 29/11/2020
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5
/5
★★★★★
Good products, fast delivery and attentive after-sales service. I'd recommend them!
Acheteur Vérifié
purchased on 04/12/2020
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5
/5
★★★★★
Intuitive site. Fast delivery. Very well packaged. No complaints
Acheteur Vérifié
purchased on 03/12/2020
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3
/5
★★★☆☆
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
Acheteur Vérifié
purchased on 28/11/2020
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5
/5
★★★★★
I love your articles! Both for me and for gift-giving
Acheteur Vérifié
purchased on 03/12/2020
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3
/5
★★★☆☆
First order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
Acheteur Vérifié
purchased on 03/12/2020
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