/10
★★★★★
based on 4730 reviews published
★★★★★
based on 4730 reviews published
Latest customer reviews
5
/5
★★★★★
Very good perfect packaging and what a delight
Acheteur Vérifié
purchased on 02/12/2020
Translated review
4
/5
★★★★☆
Pleasant site, impeccable packaging, fast delivery. But for two products, the chocolate is slightly bleached. A shame...
Acheteur Vérifié
purchased on 01/12/2020
Translated review
5
/5
★★★★★
The parcel arrived quickly, the items were very well packaged and I was delighted to find all the flavour and magic of my usual products as well as my"Trolls" for Christmas, in these difficult times, it's a joyful little moment..... Thank you
Acheteur Vérifié
purchased on 01/12/2020
Translated review
5
/5
★★★★★
Very good products
Acheteur Vérifié
purchased on 27/11/2020
Translated review
5
/5
★★★★★
Very good products
Acheteur Vérifié
purchased on 01/12/2020
Translated review
5
/5
★★★★★
Very serious company. Fast and perfect order
Acheteur Vérifié
purchased on 28/11/2020
Translated review
5
/5
★★★★★
Good
Acheteur Vérifié
purchased on 28/11/2020
Translated review
4
/5
★★★★☆
Very good
Acheteur Vérifié
purchased on 03/12/2020
Translated review
3
/5
★★★☆☆
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
Acheteur Vérifié
purchased on 01/12/2020
Translated review
5
/5
★★★★★
I'm always extremely satisfied with your service and the quality of your products. That's why I'm starting to recommend them to my friends and family, which is the best possible marketing for you ;))
Acheteur Vérifié
purchased on 26/11/2020
Translated review
5
/5
★★★★★
Excellent products, very good quality and delicious... very well packaged, no risk of them spoiling!
I'm delighted!
Acheteur Vérifié
purchased on 29/11/2020
Translated review
5
/5
★★★★★
Todo perfecto entrega rápida y bien embalado gracias
Acheteur Vérifié
purchased on 27/11/2020
Translated review
3
/5
★★★☆☆
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
Acheteur Vérifié
purchased on 03/12/2020
Translated review
5
/5
★★★★★
Order received very quickly. Very good products
Acheteur Vérifié
purchased on 30/11/2020
Translated review
5
/5
★★★★★
Very good products, but a bit expensive without the annual discount.
Acheteur Vérifié
purchased on 04/12/2020
Translated review
5
/5
★★★★★
Very well packed
Acheteur Vérifié
purchased on 02/12/2020
Translated review
5
/5
★★★★★
Parcel dispatched quickly and goods well packaged. I have always received my orders (3). Too bad there is no "loyalty card" offered to receive discounts if you are a "loyal customer".
Acheteur Vérifié
purchased on 03/12/2020
Translated review
5
/5
★★★★★
Very good, fast delivery and delicious contents, perfect under the tree and in the Advent calendar!
Acheteur Vérifié
purchased on 23/11/2020
Translated review
5
/5
★★★★★
Fast, well-packaged delivery
Acheteur Vérifié
purchased on 30/11/2020
Translated review
5
/5
★★★★★
Very well packed
Acheteur Vérifié
purchased on 29/11/2020
Translated review
5
/5
★★★★★
Delivery was fast and everything was very well packaged.
Acheteur Vérifié
purchased on 27/11/2020
Translated review
4
/5
★★★★☆
Well-packaged parcel with a little extra surprise. I really like the front calendar. On the other hand, little information on tracking (none for 1 week due to a bug).
Acheteur Vérifié
purchased on 22/11/2020
Translated review
1
/5
★☆☆☆☆
I have not received my order in full. I am missing 3 items. I've sent an email to complain but I haven't received anything back.
Acheteur Vérifié
purchased on 04/12/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs Vassort, First of all, we're very sorry about this error in the preparation of our shipping department! We take great care in preparing all your orders, but unfortunately our little hands and eyes are not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer on the phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will offer to return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1
/5
★☆☆☆☆
Problem with delivery, 2 out of 5 products damaged, still no news from customer service 8 days after reporting the problem.
Acheteur Vérifié
purchased on 26/11/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs PIERROT, First of all, we're very sorry about the damage to your order! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. Once our customer service team has received your e-mail, they will suggest that you return your delicacies and will treat your e-mail with care and attention.
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We apologize once again for the longer processing times at this time of year. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
1
/5
★☆☆☆☆
Worst customer service I have ever seen. I did an o line shopping. I received only half of the products. I tried contact the customer service by email and no answer. By phone they are always busy or the internet is not working. I requested a reimbursement... They didn't comment. They said there were another box and they gave me a tracking number. After checking at the post, the tracking number is for a colis in preparation to send and that's all I could get. They refused to help, just go to deal with the post. I am losing time, losing products i needed for special occasions, I am losing my money. Why would such a big brand with high quality products mistreat his clients in this way? Problem is still on after 14 days of hassle. Extremely unsatisfied with clients service. FR: The worst customer service I've ever seen. I shopped online. I only received half of the products. I tried to contact customer service by email and no response. By phone, they are always busy or Internet does not work. I asked for a refund ... They didn't comment. They said there was another box and gave me a tracking number. After checking with the post office, the tracking number is for a package in preparation to be sent and that's all I could get. They refused to help, just go and deal with the post office. I'm losing time, I'm losing products I needed for special occasions, I'm losing my money. Why would such a great brand with high-quality products mistreat its customers like this? The problem persists after 14 days of hassle. Extremely dissatisfied with customer service.
Acheteur Vérifié
purchased on 26/11/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello, Customer Service is very busy at the moment. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. To answer your questions, you personally contacted our company's employees and our communication department answered you on its own time, giving you answers about this third parcel not received. The third parcel has been notified as "in the process of being delivered" which is why we are unable to take any further action.
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
Once shipped, your orders are managed by La Poste, and we are very limited in what we can do despite our best efforts. In recent weeks, La Poste has been facing an exceptional situation, and this is also the reason why the delivery of your parcels may take longer, responses are longer, and tracking less rigorous. Your claim with PayPal ensures that your order will be handled securely, and you will soon receive a refund if your parcel is still undelivered.
We sincerely apologize for this inconvenience, and do our utmost to resolve each request as quickly as possible. Have a wonderful day and a wonderful holiday season, The Comptoir de Mathilde team
3
/5
★★★☆☆
The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.
Acheteur Vérifié
purchased on 28/11/2020
Translated review
1
/5
★☆☆☆☆
Order arrived damaged at my home. A broken bottle of oil damaged part of my order. Waiting for a reply to my emails for 1 week.
Acheteur Vérifié
purchased on 28/11/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mr CAUSSE, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
4
/5
★★★★☆
Fast and correct delivery
Acheteur Vérifié
purchased on 22/11/2020
Translated review
1
/5
★☆☆☆☆
I've been a customer of Mathilde's since I first visited the Martiques store. I live in the High Alps and I used to go to the store every time I visited my family to make personal purchases and gifts. Unfortunately this year I couldn't go because of the sanitary conditions! So I ordered directly from the site. Delivery was fast. Only one product had leaked and wasn't closed properly, which can happen, I understand. So I tried phoning several times but never got an answer! So I emailed customer service 10 days ago and no reply either!!.. What's more, a few days after using another item (4 peppers and berries mix) the appliance no longer works on the salt side!
I understand that there can sometimes be problems with certain products, but not getting any answers has really disappointed me, especially as my order totalled 164.50 euros!!!! If no one contacts me in a few days, they'll have lost a customer and I won't be advertising with them any time soon!
Acheteur Vérifié
purchased on 22/11/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs BLANC, First of all, we're very sorry about the damaged product when we received your order, as well as when you used our mill!
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. If you don't get an answer by phone (endless ringing), it means that our employee is already on the phone.
When our customer service team receives your e-mail, she'll offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
5
/5
★★★★★
Great! Order arrived quickly, everything was superbly packaged individually. Just the jar of armagnac cannelés had leaked (a defect in the jar closure) but it was replaced after an email exchange with customer service.
Acheteur Vérifié
purchased on 26/11/2020
Translated review