/10
★★★★★
based on 4714 reviews published
★★★★★
based on 4714 reviews published
Latest customer reviews
2
/5
★★☆☆☆
I had a very mixed experience because I received someone else's parcel. After numerous calls to customer service (difficult to reach), I received my parcel 2.5 weeks after placing my order (I thought I wouldn't get it in time). The products were very well packaged. Contrary to what the website says, I didn't get a "gourmet surprise" despite having spent over 75 euros!
Valérian M.
purchased on 29/11/2024
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3
/5
★★★☆☆
The order was incomplete and 6 products were missing. It took several reminders for the remainder to be dispatched. The products were corporate gifts and the missing items arrived just in time for distribution, which was stressful.
. E.
purchased on 29/11/2024
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2
/5
★★☆☆☆
I received a damaged parcel, broken chocolate when I was supposed to give it as a present and no response from customer service, disappointed I had to change my present .....
Juliette B.
purchased on 29/11/2024
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5
/5
★★★★★
Ras
Laetitia M.
purchased on 29/11/2024
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3
/5
★★★☆☆
Unable to select in-store delivery. I had to pay for delivery.
Melissa H.
purchased on 29/11/2024
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5
/5
★★★★★
Fine
Lana V.
purchased on 29/11/2024
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3
/5
★★★☆☆
The shipment took a long time.
Paola S.
purchased on 30/11/2024
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2
/5
★★☆☆☆
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
Crystel G.
purchased on 29/11/2024
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2
/5
★★☆☆☆
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
Willy F.
purchased on 29/11/2024
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3
/5
★★★☆☆
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
Benedicte D.
purchased on 29/11/2024
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5
/5
★★★★★
Very simple and efficient purchase.
Frédéric S.
purchased on 29/11/2024
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5
/5
★★★★★
Perfect packaging, delicious products. Thank you very much!
Romaric C.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Very disappointed, online purchase, 2 broken parcels out of 3! I sent an e-mail with photos as requested! This was read, but no response from you for a return or refund.
Khadija S.
purchased on 29/11/2024
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5
/5
★★★★★
I love
Christelle M.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Very dissatisfied because my complaint sent on 03/12/2024 still has no response today is the 18/12/2024 customer service zero Sending products with damage to packaging when it was planned to offer Christmas! And since it's impossible to sell them in store, Mathilde's counter prefers to send them back.
Christine G.
purchased on 29/11/2024
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5
/5
★★★★★
P0ur the moment we have not tasted but I knew the store in Biganos.the presentation is very pretty, for the tasting I have no doubt
Annie M.
purchased on 01/12/2024
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1
/5
★☆☆☆☆
The chocolates arrived broken
Maélie G.
purchased on 29/11/2024
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4
/5
★★★★☆
Order received, well packaged, no breakages and rather fast delivery.
Léa L.
purchased on 29/11/2024
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5
/5
★★★★★
Perfect
Gisele D.
purchased on 29/11/2024
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2
/5
★★☆☆☆
Package incomplete. pots missing
Marie C.
purchased on 29/11/2024
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3
/5
★★★☆☆
A chocolate bar arrived broken, customer service did not respond to my request.
Valerie R.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
I ordered a box + 2 products for a total of 80.26 EUR. First of all, the 10% welcome bonus was not applied. Secondly, the box was supposed to include a dark-colored mug, but in the end I received a red one, less pretty and moreover chipped. Finally, having exceeded the 75 EUR purchase, a gift was to be received, and I got nothing. I left a message on the site on 05/12/2024, today is 18/12/2024: no reply. I tried to call the after-sales service, but nobody answered. In short, very disappointed, I do not recommend at all. I hope the products will at least be good...
Marcelle G.
purchased on 29/11/2024
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5
/5
★★★★★
Very well packed
Coralie H.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
My order was missing an item. Complaints department contacted....no news.... Damage
Nicolas R.
purchased on 29/11/2024
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2
/5
★★☆☆☆
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
Lucy M.
purchased on 29/11/2024
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5
/5
★★★★★
Just as described and great delivery service.
Gérard N.
purchased on 01/12/2024
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5
/5
★★★★★
Everything perfect
Manon Z.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I placed an order on the last day of Black Friday. The site was very slow and I had to go back several times to put products in the basket and order ... What's more, I couldn't find the option of ordering in-store delivery, even though the site said you could.
Elodie B.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I received the parcel with 2 of the 6 products totally inedible, as the honey had spilled in the box and the breadsticks were in crumbs. Despite 2 emails and a message on your platform, you seem to be turning a deaf ear to my request for a refund of these products and the shipping costs. Unacceptable
Mathilde B.
purchased on 29/11/2024
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5
/5
★★★★★
Order met my expectations. Beautiful, well-stocked advent calendar.
Martine G.
purchased on 30/11/2024
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