/10
★★★★★
based on 4729 reviews published
★★★★★
based on 4729 reviews published
Latest customer reviews
5
/5
★★★★★
No worries. Super well packaged. Very fast.
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
The site is very good, with a clear and detailed presentation of the products.
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Order delivered very quickly and in perfect condition. What happiness. The site is easy to use.
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
The site is very well designed and simple. I don't know about the products, they were a gift. But she seemed delighted!
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Order prepared quickly, packaging is perfect, products are really well protected for transport.
Acheteur Vérifié
purchased on 26/04/2020
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5
/5
★★★★★
Quality products
Acheteur Vérifié
purchased on 24/04/2020
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5
/5
★★★★★
These are the best spreads I've ever tasted, much more flavourful than supermarket spreads, less fatty, you get the real taste of hazelnuts without the palm oil!
Acheteur Vérifié
purchased on 12/04/2020
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5
/5
★★★★★
Very good, quality products sent quickly.
Acheteur Vérifié
purchased on 23/04/2020
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5
/5
★★★★★
Order received in perfect condition, everything well protected
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Everything is perfect. From the site to delivery and customer service is top notch. The woman I spoke to on the phone about my address problem with my move is very pleasant and responsive.
Acheteur Vérifié
purchased on 27/03/2020
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5
/5
★★★★★
Very good packaging and delicious products! Thank you
Acheteur Vérifié
purchased on 11/04/2020
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5
/5
★★★★★
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Acheteur Vérifié
purchased on 27/04/2020
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4
/5
★★★★☆
Easy to explore
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
I am very satisfied with this order which was delivered very quickly.
Acheteur Vérifié
purchased on 21/04/2020
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5
/5
★★★★★
Order received promptly, very well packaged
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Nickel
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Fine
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Ordered and delivered very quickly. Comptoir de Mathilde products are always very good, I recommend!
Acheteur Vérifié
purchased on 24/04/2020
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2
/5
★★☆☆☆
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Acheteur Vérifié
purchased on 28/03/2020
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Answer from Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
5
/5
★★★★★
Very good
Acheteur Vérifié
purchased on 16/04/2020
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4
/5
★★★★☆
Fast delivery and perfectly packaged! One tiny complaint about a packet of caramelized almonds which were slightly stuck. Not too presentable.
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
The site is very good... almost as good as the stores. I say "almost" because I love the tastings!!!!
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Great products and trouble-free delivery
Acheteur Vérifié
purchased on 22/04/2020
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5
/5
★★★★★
Fast delivery and really good packaging to avoid damage. Just great! Thank you very much for the quality of this delivery 🙂
Acheteur Vérifié
purchased on 25/04/2020
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5
/5
★★★★★
Very good delivery Very good products
Acheteur Vérifié
purchased on 20/04/2020
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5
/5
★★★★★
There was an item missing from the parcel, I sent an e-mail and 3 days later, I received the missing jar! In this particular period, I can only congratulate you!
Acheteur Vérifié
purchased on 19/04/2020
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5
/5
★★★★★
Very pleasant site and fast delivery, especially in these difficult times. It's a great way to lift your spirits with good products!
Acheteur Vérifié
purchased on 23/04/2020
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5
/5
★★★★★
Very good, impeccable service, careful and attentive. I recommend it!
Acheteur Vérifié
purchased on 08/04/2020
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5
/5
★★★★★
Very fast super service thank you for this sweetness during this confinement
Acheteur Vérifié
purchased on 17/04/2020
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5
/5
★★★★★
Fast delivery! Products as described! Excellent quality!
Acheteur Vérifié
purchased on 16/04/2020
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