/10
★★★★★
based on 4184 published reviews
★★★★★
based on 4184 published reviews
Latest customer reviews
4/5
★★★★☆
The site is clear, but perhaps a little unattractive.
Acheteur Vérifié
purchased on 16/12/2016
Translated review
5/5
★★★★★
Excellent site. Everything is super good. I share with my friends without any problem.
Acheteur Vérifié
purchased on 11/12/2016
Translated review
5/5
★★★★★
Order received very quickly. Everything is very well packaged and the after-sales service is very responsive!
Acheteur Vérifié
purchased on 27/04/2017
Translated review
5/5
★★★★★
Serious site. Possibility of contact by telephone, where an interlocutor is very attentive.
Acheteur Vérifié
purchased on 23/12/2016
Translated review
2/5
★★☆☆☆
The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.
Acheteur Vérifié
purchased on 11/12/2016
Translated review
Answer from
Le Comptoir de Mathilde
Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully
2/5
★★☆☆☆
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
Acheteur Vérifié
purchased on 13/12/2016
Translated review
Answer from
Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully
5/5
★★★★★
Tres bien!!!
Acheteur Vérifié
purchased on 10/12/2016
Translated review
4/5
★★★★☆
Goods missing but immediately returned
Acheteur Vérifié
purchased on 05/02/2017
Translated review
5/5
★★★★★
2 orders and 2x very satisfied. Quality, fast shipping
Acheteur Vérifié
purchased on 07/05/2017
Translated review
4/5
★★★★☆
Very good products, tasty, original... Ordered and delivered without a hitch.
Acheteur Vérifié
purchased on 03/04/2017
Translated review
5/5
★★★★★
I love all the spreads. Bravo for the quality of the products. When are you opening in Nancy?)
Acheteur Vérifié
purchased on 16/03/2017
Translated review
5/5
★★★★★
Very well designed
Acheteur Vérifié
purchased on 12/04/2017
Translated review
5/5
★★★★★
Everything perfect!
Acheteur Vérifié
purchased on 05/05/2017
Translated review
5/5
★★★★★
Perfect!
Acheteur Vérifié
purchased on 09/04/2017
Translated review