/10
★★★★★
based on 4729 reviews published
★★★★★
based on 4729 reviews published
Latest customer reviews
5
/5
★★★★★
As good as ever! Very well packaged.
Acheteur Vérifié
purchased on 31/03/2020
Translated review
5
/5
★★★★★
Very good site with quality ingredients. Can't wait to make my pastries and chocolate mousse.
Acheteur Vérifié
purchased on 07/04/2020
Translated review
5
/5
★★★★★
I received my entire order and customer service was very responsive. In fact I had to send him an email because I couldn't find the information on the site (maybe just a temporary bug on the page display).
All in all, I'm very satisfied and the products are as delicious as ever!
Acheteur Vérifié
purchased on 09/04/2020
Translated review
5
/5
★★★★★
TB. In today's time, delivery complete, perfect and easy to use website. Thank you for these moments of pleasure and greed.
Acheteur Vérifié
purchased on 09/04/2020
Translated review
5
/5
★★★★★
I am very satisfied
Acheteur Vérifié
purchased on 02/04/2020
Translated review
3
/5
★★★☆☆
I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!
Acheteur Vérifié
purchased on 06/04/2020
Translated review
1
/5
★☆☆☆☆
More than a month to receive my order due to exceptional circumstances which I can understand. But I deplore the lack of information given by the slow and unresponsive customer service despite 5-6 emails sent. In the end, they replied without providing any quick, concrete solutions. It was a small order of 2 mini-tablets for a birthday, placed 3 weeks ago on receipt of order... but they still asked me for an affidavit and identity card to consider a solution. Do not recommend ordering via the site.
Acheteur Vérifié
purchased on 16/03/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mr AUBRIOT, First of all, we are very sorry for the delay in shipping your parcel. Please also accept our apologies for our reactivity to your request. Indeed, this early stage of containment required us to make a number of adjustments. In any case, please be aware that the procedure requested in our reply - attestation on honour and identity card - is a standard procedure in this kind of situation and it is our duty to establish it in cases similar to yours. We hope you enjoyed your tablets! Have a nice day, The Comptoir de Mathilde team
4
/5
★★★★☆
Excellent for cooking
Acheteur Vérifié
purchased on 08/04/2020
Translated review
4
/5
★★★★☆
Overall, satisfied with the products and services offered. But disappointed that there was only 1 chocolate lollipop in the parcel when there were 2 in my order.
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
They were gifts for my children, who really appreciated them.
Acheteur Vérifié
purchased on 07/04/2020
Translated review
4
/5
★★★★☆
When I ordered from Comptoir de Mathilde, I was inevitably thinking of gourmet Easter chocolates. The chocolates were delivered without a hitch and some eyes must have sparkled when I opened the parcel. I'm not going to be able to rate the products purchased, as I haven't tasted them.
Acheteur Vérifié
purchased on 08/04/2020
Translated review
3
/5
★★★☆☆
Disappointed with tablets
Acheteur Vérifié
purchased on 01/04/2020
Translated review
5
/5
★★★★★
Shipping and packaging of the order very careful
Acheteur Vérifié
purchased on 08/04/2020
Translated review
5
/5
★★★★★
The parcel was well received, the delivery time was respected despite the current situation and the customer service was top notch, responding quickly to your emails.
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
Worry-free and fast delivery (despite the confined conditions), the jars, cookies and other items are perfectly protected. Smooth site visit, perfect product quality!
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
Hello Very happy with my order.
Just if I have to say something, it's that you took a long time to send it... plus the post takes longer because of the containment.... It arrived on April 16th.... For an order placed on April 1
Acheteur Vérifié
purchased on 01/04/2020
Translated review
5
/5
★★★★★
At the top
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
Le comptoir de Mathilde I will continue to order the prices are correct and the products are very good.
Acheteur Vérifié
purchased on 05/04/2020
Translated review
5
/5
★★★★★
Fully satisfied with my order, which was processed and shipped quickly.
Acheteur Vérifié
purchased on 07/04/2020
Translated review
5
/5
★★★★★
I was very well informed about the steps involved in my order and received my parcel within a reasonable time, given my particular situation.
Acheteur Vérifié
purchased on 07/04/2020
Translated review
5
/5
★★★★★
Super
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
Perfect order and delivery!
Acheteur Vérifié
purchased on 06/04/2020
Translated review
5
/5
★★★★★
Original site where you can find a SUPER original gift at any price.
Acheteur Vérifié
purchased on 05/04/2020
Translated review
2
/5
★★☆☆☆
My 2 orders arrived after Easter
Acheteur Vérifié
purchased on 02/04/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
4
/5
★★★★☆
The various Easter offers are very limited, too bad!
Acheteur Vérifié
purchased on 29/03/2020
Translated review
4
/5
★★★★☆
Very good product
Acheteur Vérifié
purchased on 07/04/2020
Translated review
5
/5
★★★★★
Fast delivery and very well packaged.
Acheteur Vérifié
purchased on 02/04/2020
Translated review
5
/5
★★★★★
Pleasant, choice and attractive prices
Acheteur Vérifié
purchased on 03/04/2020
Translated review
5
/5
★★★★★
Everything was perfect, even if it arrived after Easter
Acheteur Vérifié
purchased on 06/04/2020
Translated review
1
/5
★☆☆☆☆
Order received, but it's not what I ordered, my niece is disappointed. I will not order again.
Acheteur Vérifié
purchased on 05/04/2020
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs PY, Our Easter lollipop and tablet products have matching subjects.
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team
The figurines on the visuals can therefore potentially change depending on stocks.
This information is detailed in the description under "Random subjects on the top", so you have received the right products with different random subjects. We are sorry that the information was not clear to you. Have a nice day, Sincerely, The Comptoir de Mathilde team