/10
★★★★★
based on 4044 published reviews
★★★★★
based on 4044 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
I received broken spoons and was disappointed. On the other hand, it's still just as good.
Pauline D.
purchased on 16/11/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your comment, Pauline. We are sorry that you have received damaged products. If this is not the case, please do not hesitate to contact our customer service department at [email protected]. We're glad you still like our products. Thank you for your loyalty. The Comptoir de Mathilde team.
3/5
★★★☆☆
The gift wrapping was missing ...
Virginie D.
purchased on 06/11/2023
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3/5
★★★☆☆
A broken jar of spread! Well packaged though. But satisfied overall.
Laurence R.
purchased on 05/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Laurence, thank you for your feedback on our website Le Comptoir de Mathilde. We are sorry that your jar of spread arrived broken despite our careful packaging. If you have not already done so, we can be reached at [email protected] to find a solution together. We are pleased to see that you are satisfied with your order overall. Thank you for your confidence, see you soon on our site!
3/5
★★★☆☆
Very good but one item was missing from my parcel. The rest ok
Gaëlle S.
purchased on 05/11/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your feedback, Gaëlle. We take note of your remark concerning the missing item in your parcel and we will do our utmost to avoid this type of situation in the future. We have not received any requests for after-sales service, so please do not hesitate to contact us so that we can find a solution by e-mail at [email protected] . We're glad you enjoyed the rest of your order and hope to see you back on our site soon. Thank you again for your confidence.
3/5
★★★☆☆
Delivery service to be reviewed very disappointed my dad did not receive his package for his birthday
Jean Claude B.
purchased on 22/10/2023
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Answer from
Le Comptoir de Mathilde
Hello and thank you for your feedback. We're sorry your dad didn't receive his parcel in time for his birthday. We are working hard to improve our delivery service and hope to be able to satisfy you with your next order. Thank you for your confidence in us. The Comptoir de Mathilde team.
3/5
★★★☆☆
Very good product! However, I was very disappointed by the offer proposed by e-mail. A free spread for every 20€ spent. Upon receipt, it's not a spread, it's a spread sample !!!!!! Misleading advertising!
Perrine K.
purchased on 26/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Perrine,
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
The small jar you discovered in your parcel corresponds to the gourmet surprise (from 50th purchase on our site) the jar of spread you are talking about from 20euros purchase is a 100g jar obtained at your visit to the store in the month following the creation of your "club des gourmands" card.
We apologize for any disappointment this may have caused.
Please do not hesitate to come back to us if you have any questions, we will be delighted to answer them.
Best regards
Customer Service
3/5
★★★☆☆
Shame, good products but incomplete order!
Emeline P.
purchased on 23/10/2023
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Answer from
Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
3/5
★★★☆☆
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
Eva R.
purchased on 22/10/2023
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2/5
★★☆☆☆
Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?
Annick J.
purchased on 15/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!
3/5
★★★☆☆
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
Emilie D.
purchased on 09/10/2023
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3/5
★★★☆☆
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
Veronique D.
purchased on 09/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
3/5
★★★☆☆
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
Co E.
purchased on 03/10/2023
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2/5
★★☆☆☆
Small, sloppy packaging
Sarah L.
purchased on 07/09/2023
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2/5
★★☆☆☆
Fast delivery and as pleasant as ever
Nathalie P.
purchased on 19/09/2023
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Answer from
Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
3/5
★★★☆☆
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
Suzy L.
purchased on 04/09/2023
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Answer from
Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
3/5
★★★☆☆
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
Julie B.
purchased on 10/07/2023
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3/5
★★★☆☆
Tempting photos of the site.
Isabelle R.
purchased on 09/05/2023
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2/5
★★☆☆☆
It's too sweet
François L.
purchased on 26/02/2023
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3/5
★★★☆☆
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
Beatrice P.
purchased on 07/02/2023
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2/5
★★☆☆☆
Very expensive! Mustard pots are tiny
Corinne M.
purchased on 27/01/2023
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Answer from
Le Comptoir de Mathilde
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
3/5
★★★☆☆
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
Sanson N.
purchased on 29/12/2022
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3/5
★★★☆☆
Delivery 3 to 5 working days, received 2 weeks after order.
Marc F.
purchased on 29/11/2022
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2/5
★★☆☆☆
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
Patricia V.
purchased on 28/11/2022
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2/5
★★☆☆☆
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
Asselbur A.
purchased on 28/11/2022
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3/5
★★★☆☆
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
Carole R.
purchased on 06/12/2022
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2/5
★★☆☆☆
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
Bruno C.
purchased on 02/12/2022
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3/5
★★★☆☆
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
Josefa F.
purchased on 25/11/2022
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3/5
★★★☆☆
Products always top, but delivery time much longer than advertised!
Sophie B.
purchased on 25/11/2022
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2/5
★★☆☆☆
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
Christine S.
purchased on 25/11/2022
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3/5
★★★☆☆
Well packaged, a little slow to ship
Yannick M.
purchased on 25/11/2022
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