/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
3 of the chocolates I bought arrived broken into several pieces, making them impossible to give as gifts. I emailed customer service about ten days ago, and got no response from them.
Crystel G.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
A gift from 75€ of purchase. I'm still waiting for the gift. And I'm still waiting for my e-mail to be answered. In short, I'm waiting
Willy F.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
I have contacted you 3 times (3 emails) for a defective item that spilled in the package and never a response from you that's a shame!
Benedicte D.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
Package incomplete. pots missing
Marie C.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
A chocolate bar arrived broken, customer service did not respond to my request.
Valerie R.
purchased on 28/11/2024
Translated review
2
/5
★★☆☆☆
My order arrived with broken chocolate elements, plus a gift was offered from the 75€ I got nothing in my parcel even though I spent 77€. I sent them an e-mail to let them know, but never got a reply.
Lucy M.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
Calendars don't fit, all the chocolates have fallen off. Contacted customer service, comment left unanswered. I am disappointed with my order
Léa C.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
The 3 chocolate plates arrived broken. I sent an email to customer service and I still haven't heard anything back. Quite disappointed.
Marine L.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Some packages arrived damaged. I'm waiting to hear from customer service, who have offered to return these items.
Sandra Florian L.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
The vegetable spreads are too liquid and the jars are not filled.
Thérèse M.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Sav not responding to two emails. Chocolates arrived broken and tote bag smells musty. Purchased as a Christmas gift.
Mélanie D.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
A product arrived broken, I reported it, no response from the service.
Stéphanie G.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
The chocolates have arrived cassės
Maurice S.
purchased on 30/11/2024
Translated review
2
/5
★★☆☆☆
Si0e web inaccessible pendant le black friday.produit arrivé abimé
Coralie M.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
I sent 4 emails because two of the babas arrived badly closed. and I haven't heard back. These are Christmas presents.
Sophie L.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Very long shipping!!!
Marion D.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
Order received late, with a destroyed advent calendar inside, nothing fit in the boxes.
Francesca V.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
The shelves all arrived broken. The inner protective packaging was not sufficient.
Josiane B.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Hello, a little disappointed with my order, I received the chocolate bar with caramel balls already broken, for a gift it's not great!
Ludivine G.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
I'm still waiting for a response from customer service regarding a product that was not available and that I was supposed to have for free and that I didn't get inside.
Elodie P.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
The chocolate is very good, and the spreads are original. The price remains very high, however, and the advent calendars are a big rip-off, because inside they're really not that great - they're big for not very much.
Christelle M.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
I sent 2 messages concerning 2 products from my order that arrived broken, I still haven't received a return.
Valérie B.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
Very good products but customer service to review! Products received broken but after 3 messages to customer service still no answer!
Christelle D.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
I have a box that arrived with broken products and the box torn on the side I sent an email with pictures but never got a response
Alicia M.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
During an order, some items arrived broken. After a complaint, I'm still waiting for a replacement. Not sure it will happen for Christmas... A bit disappointed though. Also, I would have appreciated gift wrapping with my order.
Stephanie F.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Some products arrived broken, no news from customer service
Emmanuelle M.
purchased on 29/11/2024
Translated review
3
/5
★★★☆☆
Overall it's ok, but extremely disappointed with the gourmet surprise. I was expecting something bigger.
Brice N.
purchased on 28/11/2024
Translated review
2
/5
★★☆☆☆
Package received damaged and incomplete. No response despite two emails. I will not order from them again, even if the products are of good quality.
Guillaume B.
purchased on 27/11/2024
Translated review
3
/5
★★★☆☆
Products arrived broken and I never got a return from customer service.
Marion N.
purchased on 29/11/2024
Translated review
2
/5
★★☆☆☆
A product out of stock was replaced without my agreement and a product arrived damaged. No return from customer service.
Sandrine C.
purchased on 29/11/2024
Translated review