/10
★★★★★
based on 4723 reviews published
★★★★★
based on 4723 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I've sent 3 emails with no reply. 6 items broken on receipt of parcel.
Delalleau N.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Product damaged and surprise missing, disappointed 🙁
Benjamin P.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Perfect Very satisfied
Françoise B.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Claim made for gresins arrived in Miette. 0 reply
Deborah M.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Parcel received, with one article opened inside, all the other articles were sticky... I sent an email to the after-sales service more than a week ago and I haven't had any return.
Léonie C.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Order completed with great difficulty. I gave up to place a second one and the click and collect didn't work.
Edwige N.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
First order and first disappointment: 2 damaged items in the parcel, 2 emails to the eShop after-sales service for complaints, no reply...This will be my first and last order with this company.
Christine P.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
One item received broken and no response from customer service. I am very dissatisfied.
Manon L.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Short
Daniel C.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
The chocolate plates were all broken, but the worst thing was a pot of chocolate spread which was also broken. Very, very disappointed!
Claude M.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Very disappointed, the jars opened in the parcel ... the contents all dirty and sticky (jar of baba au rhum, one of cannelé à l'armagnac and a bottle of rhum arrangée) It was for a gift, impossible to offer obviously! I notified your services immediately with a photo of the inside of the parcel... ( + 10jours) et aucune nouvelles Véritablement très déçu !!!
Jocelyne G.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Disappointed. Bought 3 sweet calendars and box warped in transit. The chocolates were scattered everywhere and the quality dropped. The after-sales service is not responsive. Too bad, I will not repeat the experience.
Mickaël H.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
Product in package broken. No response from customer service after two reminders.
Priscillia L.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
The advent calendar is very disappointing both in quality and quantity ... I will not repeat the experience next year ... I was so far satisfied with your products but for the calendar it would have been better to put a little more expensive and more generous ...
Peter D.
purchased on 20/11/2024
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1
/5
★☆☆☆☆
Order received incomplete
Amelie B.
purchased on 24/11/2024
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1
/5
★☆☆☆☆
My order arrived with broken containers. I refused the parcel.
Edith C.
purchased on 17/11/2024
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1
/5
★☆☆☆☆
Out of 3 advent calendars ordered, one was damaged and another had one of the sides empty of chocolates!!!! Big disappointment
Catherine F.
purchased on 19/11/2024
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1
/5
★☆☆☆☆
Two items missing and no return despite several reminders!
Caroline F.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
I'm a little disappointed by the advent calendar. I would have liked more variety in the terrines and tapenades and less mustard and pepper salts, which are certainly good but too present.
Margot D.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Expensive for what it is and empty box 13 (I hope it wasn't a joke ...)
Vincent R.
purchased on 19/11/2024
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1
/5
★☆☆☆☆
2nd year ordering... first year 1 bottle broken. Returned with no problem. This year a package of confectionery arrived stale (it was for a Christmas hamper). I send an e-mail to customer service, who never reply, so I call after a week. The answer: they can't send me back the item in question because it's too late (December 10) and they're forcing me to get a refund... I gave them a 2nd chance but I'll never order from them again.
Elina D.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
What a shame 2 calendars bought for 64€ and when opening the plastic film the calendars don't hold open on both sides and the chocolates fall out, the chocolates ended up in a bowl and the calendars in the garbage can, impossible to repair. I found myself looking like an idiot in front of my sister-in-law and my daughter, because it was a gift. Never again
Laury D.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
I contacted you following a problem with the delivery of the products (a product arrived broken) and I never got a reply.
Amal B.
purchased on 21/11/2024
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1
/5
★☆☆☆☆
Le comptoir à Mathilde is not what it used to be! Incorrect order and order rectification 5 days later! Disastrous, calendar poorly assembled, several boxes missing and chocolates found in other boxes! I wouldn't recommend it again.
Julien B.
purchased on 25/11/2024
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1
/5
★☆☆☆☆
I had asked for a message to be written on a card but I didn't get anything in the parcel.
Nejma K.
purchased on 28/11/2024
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1
/5
★☆☆☆☆
Advent calendar received on 09/12 without compensation
Marianne R.
purchased on 27/11/2024
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1
/5
★☆☆☆☆
Broken item no news from after-sales service no reply to email or phone aj
Juliette D.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
The chocolate was broken into a thousand pieces
Fanny H.
purchased on 26/11/2024
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1
/5
★☆☆☆☆
Very disappointed by this experience. I received my order 10 days ago, and when I opened it, a jar of Christmas spread was broken. I sent two emails and tried to contact them by phone about ten times, but got no answer. It's a real shame, especially as the order was for a gift this weekend. The lack of responsiveness and customer service is unacceptable.
Mylène S.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
My order gave me access to the "gourmet surprise". I was indeed very surprised to be offered a jar of spread equivalent to one or two teaspoons. For an order of over €100, I don't find this very commercial...
Guy L.
purchased on 23/11/2024
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