/10
★★★★★
based on 3804 published reviews
★★★★★
based on 3804 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.
Acheteur Vérifié
purchased on 08/02/2021
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Answer from
Le Comptoir de Mathilde
Hello, We're very sorry about the delivery conditions of your parcel. It should never have happened like that and the services of our carrier were not respected. Have you informed our customer service? I'm doing so immediately, in order to pass on the problem to La Poste. Please do not hesitate to send an e-mail to: [email protected] Very nice day to you, Sincerely, The Comptoir de Mathilde team
3/5
★★★☆☆
Good but shipping costs too high
Acheteur Vérifié
purchased on 07/02/2021
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2/5
★★☆☆☆
Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...
Acheteur Vérifié
purchased on 09/02/2021
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Answer from
Le Comptoir de Mathilde
Hello, We are sincerely sorry for the arrival of your pacifier after transport. We can offer you the return of your pacifier. To do so, please send a photo of your product to: [email protected] and we'll do what's necessary. Very nice day to you, Sincerely, The Comptoir de Mathilde team
3/5
★★★☆☆
The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.
Acheteur Vérifié
purchased on 02/02/2021
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3/5
★★★☆☆
Small problem: one jar was not closed properly and spilled into the package.
Acheteur Vérifié
purchased on 31/01/2021
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3/5
★★★☆☆
Good but expensive
Acheteur Vérifié
purchased on 27/01/2021
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2/5
★★☆☆☆
Unfortunately I'm quite unhappy with the delivery of my order. It was delivered to a relay point, then sent back to the sender after just 7 days, with no prior warning of this very short delay, nor of the need to pick it up before a certain date (compared to other experiences). Once the parcel had been sent back, I had to pay delivery charges again, which I already found onerous, only to have them delivered a second time at a time when my presence was mandatory, without checking whether I could make myself available, or offering to postpone the date if I couldn't be there. So I had to ask an acquaintance to collect the parcel for me... The customer service I was in contact with gave me no explanation, and made no gesture. I really don't recommend
Acheteur Vérifié
purchased on 19/01/2021
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Answer from
Le Comptoir de Mathilde
Hello, We are very sorry for the experience we had with the delivery of your delicacies. In fact, we applied our terms and conditions of sale after observing the various elements of your delivery: - Available at the collection point and notification sent to the recipient on 08/01/2021 - Returned to sender (Le Comptoir de Mathilde) on 18/01/2021. This means that your parcel had been at the collection point for 10 days. A second email was also sent to you on 18/01/2021. On 20/01, we resent your parcel so that you don't have to wait too long for it, following this first little inconvenience. We sincerely regret and understand your dissatisfaction. We hope you will also understand our procedure and the second payment of our postage costs for the return shipment. Have a nice day, The Comptoir de Mathilde team
3/5
★★★☆☆
In one of the jars the spread had leaked. I informed customer service a week ago and to date there has been no response.
Acheteur Vérifié
purchased on 09/01/2021
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3/5
★★★☆☆
Complicated
Acheteur Vérifié
purchased on 12/01/2021
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3/5
★★★☆☆
Good products
Acheteur Vérifié
purchased on 12/01/2021
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3/5
★★★☆☆
Order arrived promptly and very well packaged; shipping cost much too high, too bad. What's more, I was sure I'd chosen another, more convenient relay point, but I was delivered to a post office and that's the one written in the order. How odd.
Acheteur Vérifié
purchased on 26/12/2020
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3/5
★★★☆☆
Expensive delivery costs, order had to be reshipped 2 days before Christmas because it was lost.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Customer service does not respond.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Navigation on the site is very easy. On the other hand, I waited 3 weeks for my delivery, having sent an e-mail and phoned the head office. Some products arrived broken, the pre-emption dates are mid-January, and above all my order did not correspond to the products ordered. The truffles I ordered turned out to be a chocolate lollipop, but the gift was for an adult.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
On the site, the products look bigger
Acheteur Vérifié
purchased on 11/12/2020
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3/5
★★★☆☆
Product level, perfect as usual, but delivery service.... Long, very long, and above all no information at the beginning
Acheteur Vérifié
purchased on 07/12/2020
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3/5
★★★☆☆
The products delivered were very well packaged. And the comptoir de Mathilde products are always a great value! We are however very disappointed with the surprise.... very small given the order we placed, we regret not having made the order in installments. Such a shame.
Acheteur Vérifié
purchased on 05/12/2020
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3/5
★★★☆☆
The 2 tote bags had a strong musty smell. Otherwise I already know the products and like them a lot.
Acheteur Vérifié
purchased on 08/12/2020
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2/5
★★☆☆☆
No news of my order since its return to the store.
Acheteur Vérifié
purchased on 04/11/2020
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3/5
★★★☆☆
Lots of Black Friday bugs and long shipping times
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Delivery too long, 14 days to receive my items
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Delivery takes too long
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Good products. However, I was very disappointed when I tried to order the items I had spotted on Black Friday. These products were no longer on sale and reappeared the next day ... ! Not very commercial.
Acheteur Vérifié
purchased on 05/12/2020
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2/5
★★☆☆☆
Order arrived with the basket broken and a package opened and crushed I will have to find a solution quickly because at the base it was a complete order to make a basket for Christmas but without basket it is complicated.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs DARAGON, We're very sorry about the broken products when your parcel arrived. Have you been able to contact our customer service so that they can ship the damaged products? Thank you in advance for your reply. Have a nice day, The Comptoir de Mathilde team.
3/5
★★★☆☆
2/3 bug nothing really annoying on the site but it goes in the background 🙂
Acheteur Vérifié
purchased on 04/12/2020
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2/5
★★☆☆☆
1. Incorrect surname. 2. Item left on front door, not hand-delivered. 3. An item was replaced by another without my knowledge. 4. Never buy from you again.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr LORENT, Here are a few points to answer your questions: 1. The incorrect name is not ours. It's the one you entered in your customer account. 2. This is not normal! Our carrier normally has to sign for each parcel. This is unacceptable and we are making a note of it so that we can pass on the information to La Poste. 3. Concerning the replaced product, we have tried to provide a response that is as quick as possible for the shipment of your package. We are sorry that this replacement does not meet your taste expectations. 4. We understand your dissatisfaction and are truly sorry. We hope that you will have the opportunity to discover our delicacies in another context. The whole team wishes you a wonderful holiday season!
3/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
The parcels apparently arrived in good condition. I didn't see them as they were a gift. However, it's a shame that the truffles (out of stock) were replaced by a lollipop. Not great for grandparents.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
I bought it on Black Friday, and I'm glad I did, because it's still pretty expensive...
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Only 3/5 stars because the shipping costs are far too high and the packaging far too bulky for its contents.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Very good for the products but problem of damaged packaging following delivery.
Acheteur Vérifié
purchased on 05/12/2020
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3/5
★★★☆☆
Fast delivery, good products, but SAV 0 I remain without answer after having received a box damaged during transport, 3 mails sent without answer damage
Acheteur Vérifié
purchased on 04/12/2020
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2/5
★★☆☆☆
Shopping on the site was complicated, probably because of the large number of connections required to take advantage of the sales. As a result, you had to log in several times to access the product data sheets. What's more, as there's no indication on the results page whether products are still in stock, it was sometimes difficult to access a product's page only to realize that it was sold out. In short, it easily took me 4 or 5 times longer to place the order that evening. The rest of the delivery chain went smoothly.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello, Thank you for your message. Indeed, our site was very busy on Black Friday and like many brands it was a little slow at times. Thank you very much for your order. We're very happy to see that everything else went smoothly. Enjoy your tasting and have a wonderful holiday season! The Comptoir de Mathilde team
3/5
★★★☆☆
The chocolate chip was broken when I received the parcel.
Acheteur Vérifié
purchased on 04/12/2020
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2/5
★★☆☆☆
No order tracking, no replies to emails. After 4 calls I managed to get someone on the phone to tell me that my parcel had been lost. Finally, a parcel arrived a few days later, so I don't know which one - the old one, the new one? What's more, a bottle of oil had leaked into the packaging. Too bad! First and last order on your site.
Acheteur Vérifié
purchased on 11/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs MOREL, We do our best to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our colleague is already on the phone. Regarding the processing of your e-mails, we do our best to reply with attention as well, but this can take a long time, so please excuse us. Regarding the tracking of your parcel, normally you should have received a second e-mail for the second shipment with the information to track the parcel? We are sincerely sorry for the bottle of oil that leaked, did it damage your order? Thank you for your answers, Very nice day to you, The team Le Comptoir de Mathilde
3/5
★★★☆☆
The big jar of baba au rhum arrived leaking due to the strapping on the jar too bad it was the most expensive item in the order with 1 order over 100€ 🙁
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Hello I will no longer order by collision, 10 days waiting despite our presence, we recovered at the post office, you as far as you are concerned it was very well packaged, but the post must have severely shaken the box, the pasta spread packaging was torn and boxes mathildettes dirty, for a small gift is not top .for what concerns the tasting will have to wait until late December Happy Holidays to you and take care of you.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Packaging problem the packaging was torn
Acheteur Vérifié
purchased on 04/12/2020
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2/5
★★☆☆☆
Too bad, for Christmas, we ordered on the internet for all our family, a nice package approaching a hundred euros, some bars arrived broken, one of the items has been replaced, we wanted to offer chocolate truffles we end up with a chocolate lollipop for children, not top top top! Also, the design of the chocolates to be broken does not correspond with what was proposed on the site. I think it's better to go to the store.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Lattard, We are very sorry to receive your broken products. We do our best to pack each product individually, but the hazards of transport can sometimes leave surprises. If you wish, we can send you back the products that were broken during transport... Concerning the replacement of your truffles, indeed our team tried its best to bring a quick solution, that could satisfy your taste buds but I'm really sorry that the surprise is not there. For your chocolate to break, could you please indicate the reference? Thank you very much, Very nice day to you, The team Le Comptoir de Mathilde
3/5
★★★☆☆
The site is good, I was able to find all the products I was looking for. However, the delivery didn't go so well, as several of the chocolate bars arrived broken (especially the white and milk ones). As these are gifts, I'm moderately satisfied.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
I received a broken chocolate box ... impossible to reach customer service by phone and no response by email.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
My order arrived quickly but one jar was badly sealed with spread on the outside of the jar. I contacted customer service and asked them to send me a new one. 3 times and still no answer.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Often, the products I had selected in my basket became unavailable and I had to switch to other products.
Acheteur Vérifié
purchased on 04/12/2020
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3/5
★★★☆☆
Quite satisfied, easy to use site and quick receipt of my order. The prices are still high, I ordered thanks to the black friday discounts. Products well packaged in the parcel but the box of chocolate to break was damaged (plastic pierced and drips on the wood ..not very hygienic). And the gift box damaged on the sides (torn).
Acheteur Vérifié
purchased on 04/12/2020
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2/5
★★☆☆☆
Short expiry dates Broken product
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Opigez, First of all, we're really sorry about the damaged product when we received your order! We try to pack each product as carefully as possible to avoid any breakage, but the hazards of transport can sometimes leave surprises. Concerning products with a past date, we are also sorry, it was a preparation error on our part and in no way should we have sent you a product like this.
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
I suggest you contact our customer service department, who will offer to send you the correct product. We do our utmost to respond as quickly as possible to your requests and calls. We apologize again for this inconvenience. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2/5
★★☆☆☆
Very good products but we are disappointed, error on the order. Customer service responded 1 week later to send us back the right products, but they were all open...
Acheteur Vérifié
purchased on 22/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr Vergnes, First of all, we're very sorry about the error on your order. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. That's why our customer service department contacted you a week after your complaint. Could you please tell us how the products were opened? Thank you for your comment on the quality of our products.
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
Have a lovely day and a wonderful holiday season! The Comptoir de Mathilde team
2/5
★★☆☆☆
Order received incomplete. Two complaints made to customer service with no response to date. For the rest, nothing to complain about either the products or the delivery time, both of which were satisfactory.
Acheteur Vérifié
purchased on 02/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Bertrand, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but unfortunately this eye is not infallible.
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care and offer to send you your delicacies. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2/5
★★☆☆☆
Incomplete order and non-existent customer service (no response to emails or phone calls) Take care not to be cheated on quantities
Acheteur Vérifié
purchased on 01/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Bainvel, First of all, we're very sorry about the missing products in your order. We do our best to process your orders with a careful eye, but sometimes that eye is not infallible. No technology is involved in the preparation of your parcel, and we do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our employee is already on the phone. When our customer service team gets to your e-mail, she will treat it with the utmost attention and offer to send your delicacies back to you. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2/5
★★☆☆☆
I received my order but one jar was damaged and the contents are starting to mildew. I contacted the customer service but no one answered either on the phone or by email .... I am very disappointed.
Acheteur Vérifié
purchased on 04/12/2020
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Answer from
Le Comptoir de Mathilde
Hello Ms llorca, First of all, we're very sorry about the damaged product you received! We try to pack each product as carefully as possible to avoid breakage, but the hazards of transport can sometimes leave surprises. We do our utmost to respond as quickly as possible to your requests and calls. When you don't get an answer by phone (endless ringing), it means that our staff member is already on the phone. When our customer service team gets to your e-mail, she will treat it with great care so as to offer you the return of your delicacy. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
3/5
★★★☆☆
I love the products but I didn't receive the right products that I had ordered. I'm still waiting for an answer from customer service to help me out of this inconvenience...
Acheteur Vérifié
purchased on 01/12/2020
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3/5
★★★☆☆
I put 3 stars because I received the order quickly but for certain products the box was completely torn off "the box of 4 spreads they all fell because the box was broken everywhere! Ditto for the oil " I tried to contact customer service in vain I'm really disappointed because it was a gift and on an order of over 100 euros it's a shame ... It's not the deliveryman's fault because the outer box was intact... I wouldn't recommend this site again...
Acheteur Vérifié
purchased on 28/11/2020
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3/5
★★★☆☆
First order at"le comptoire de Mathilde" and so far it's poor. Little bag of gingerbread men = hard as wood, almost inedible. Then a gift because my order was over 80€ = a mini jar of spread! I might as well not put anything in it because not only is it ridiculous, but it's like being a big skinflint!
As for the other products, well, they're gifts, so I hope they're good! otherwise, hello poisoned gift! In short, I'm not sure I'll repeat the experience.
Acheteur Vérifié
purchased on 03/12/2020
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3/5
★★★☆☆
Products arrived with broken cartons, difficult to offer. Very long customer service, but the products are top-notch.
Acheteur Vérifié
purchased on 01/12/2020
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3/5
★★★☆☆
Beautiful products but my order was wrong and I didn't get any feedback from customer service.
Acheteur Vérifié
purchased on 03/12/2020
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3/5
★★★☆☆
The packaging of a box of chocolate to be broken arrived ripped off. It's not very nice to give it away in this condition.
Acheteur Vérifié
purchased on 28/11/2020
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3/5
★★★☆☆
I was a little disappointed to pay the shipping costs when I ordered and to receive an email the day after my order telling me that if I order from them the shipping costs are free. Who are they kidding?
Acheteur Vérifié
purchased on 29/11/2020
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3/5
★★★☆☆
Hello. I placed an order to make two gifts for two people at the same address. I found it regrettable that I could not design two separate boxes in a single order. The recipients received everything and had to dispatch the products to each other. In store, it is possible to design gift boxes with our own choices..... it would be nice to be able to do this on the site too. Thank you
Acheteur Vérifié
purchased on 28/11/2020
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2/5
★★☆☆☆
I ordered and paid for the batch of 4 x 100G jars of spread but I received the batch in 4 x 30g ... no news from customer service
Acheteur Vérifié
purchased on 24/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Leroyer, We're very sorry about this preparation error.
Our customer service department is currently responding to numerous requests and is doing its utmost to be as quick as possible. We will get back to you very shortly to dispatch the delicacy you ordered. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
Our customer service department is currently responding to numerous requests and is doing its utmost to be as quick as possible. We will get back to you very shortly to dispatch the delicacy you ordered. Have a wonderful day and a wonderful holiday season! The Comptoir de Mathilde team
2/5
★★☆☆☆
A pot that leaks on delivery
Acheteur Vérifié
purchased on 23/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr Toupet, We're very sorry about the condition of your pot on delivery.
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
Packages can be knocked during transport, and this can affect your packages and products.
If your treats are damaged, don't hesitate to write to our customer service department so that they can reship them. Have a lovely day and a wonderful holiday season, The Comptoir de Mathilde team
2/5
★★☆☆☆
You can't see everything If you don't already know the products, you won't be tempted.
Acheteur Vérifié
purchased on 18/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team