/10
★★★★★
based on 4044 published reviews
★★★★★
based on 4044 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Clear headings and easy-to-find products.
Priscillia K.
purchased on 21/11/2022
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2/5
★★☆☆☆
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
Sandra S.
purchased on 25/11/2022
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2/5
★★☆☆☆
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
Anne-isabelle T.
purchased on 25/11/2022
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2/5
★★☆☆☆
I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!
Emilie F.
purchased on 25/11/2022
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3/5
★★★☆☆
Medium good
Elisabeth F.
purchased on 25/11/2022
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2/5
★★☆☆☆
I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...
Magnolia F.
purchased on 15/11/2022
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Answer from
Le Comptoir de Mathilde
You can contact customer service by sending an e-mail to: [email protected]. We'll take your request into account and get back to you as soon as possible. Have a nice day!
2/5
★★☆☆☆
Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.
Lilia B.
purchased on 10/11/2022
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Answer from
Le Comptoir de Mathilde
You can contact our customer service department at [email protected], and we'll get back to you as soon as possible. Have a nice day!
3/5
★★★☆☆
Good products
Florent T.
purchased on 17/10/2022
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3/5
★★★☆☆
I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.
France M.
purchased on 13/06/2022
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3/5
★★★☆☆
The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.
Océane R.
purchased on 20/05/2022
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3/5
★★★☆☆
The parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact
Christiane L.
purchased on 08/05/2022
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3/5
★★★☆☆
The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!
Fabienne D.
purchased on 08/04/2022
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3/5
★★★☆☆
Looking forward to new products
Acheteur Vérifié
purchased on 13/02/2022
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3/5
★★★☆☆
Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.
Acheteur Vérifié
purchased on 07/02/2022
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2/5
★★☆☆☆
Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.
Acheteur Vérifié
purchased on 27/01/2022
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2/5
★★☆☆☆
You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).
Acheteur Vérifié
purchased on 15/01/2022
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2/5
★★☆☆☆
I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.
Acheteur Vérifié
purchased on 26/12/2021
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2/5
★★☆☆☆
Gourmet surprise = recipe ?
Acheteur Vérifié
purchased on 05/12/2021
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3/5
★★★☆☆
A box arrived torn
Acheteur Vérifié
purchased on 20/12/2021
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3/5
★★★☆☆
Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...
Acheteur Vérifié
purchased on 21/12/2021
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2/5
★★☆☆☆
It arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.
Acheteur Vérifié
purchased on 14/12/2021
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2/5
★★☆☆☆
I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .
Acheteur Vérifié
purchased on 11/12/2021
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2/5
★★☆☆☆
Wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site
Acheteur Vérifié
purchased on 10/11/2021
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Answer from
Le Comptoir de Mathilde
Hello, you placed your order with us on November 10th and received it on December 13th. We are very sorry. We will try to improve next time to reduce delays during the holiday season.
2/5
★★☆☆☆
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
Acheteur Vérifié
purchased on 27/11/2021
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Answer from
Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
3/5
★★★☆☆
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
Acheteur Vérifié
purchased on 30/11/2021
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3/5
★★★☆☆
The products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
Acheteur Vérifié
purchased on 26/11/2021
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2/5
★★☆☆☆
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
Acheteur Vérifié
purchased on 27/11/2021
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2/5
★★☆☆☆
All the chocolates were broken
Acheteur Vérifié
purchased on 02/12/2021
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3/5
★★★☆☆
Real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
Acheteur Vérifié
purchased on 28/11/2021
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3/5
★★★☆☆
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
Acheteur Vérifié
purchased on 29/11/2021
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