/10
★★★★★
based on 4697 reviews published
★★★★★
based on 4697 reviews published
Latest negative customer reviews
1/5
★☆☆☆☆
A jar of baba leaked into the box, so it wasn't watertight. The promised surprise was non-existent, just paper... Very long delivery time...
Paul C.
purchased on 14/11/2024
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1/5
★☆☆☆☆
I have not received my order. The tracking says it was returned to sender but no one has contacted me. I've tried to contact the seller three times and had no response.
Stephanie H.
purchased on 13/11/2024
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1/5
★☆☆☆☆
Bland products. Not worth the price paid. I'd advise against it.
Mathilde M.
purchased on 07/11/2024
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Answer from
Le Comptoir de Mathilde
Hello Mathilde,
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
Thank you very much for your feedback and for taking the time to share your impressions. We're very sorry to hear that your product experience didn't go well, and we're sorry that these products didn't fully meet your expectations. Our recipes are created with care and quality ingredients, but we know that every palate is unique.
We therefore take your comments into account and pass them on directly to our manufacturing teams.
Yours sincerely
The Comptoir de Mathilde team
1/5
★☆☆☆☆
Advent calendar arrived all damaged and impossible to put a notice with photos on your complaints service. Sincerely
Sophie B.
purchased on 16/11/2024
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1/5
★☆☆☆☆
We haven't received the Kong articles
Cécile G.
purchased on 11/11/2024
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1/5
★☆☆☆☆
Very disappointed with the quality/price ratio. At this price, you'd expect something delicious, more upmarket, but not at all. I bought squares of chocolate with speculos and caramel and you can't taste it, only the taste of the chocolate which reminds you of simple low-end chocolate. I also bought packets of marshmallows, the same thing... in short, I wouldn't buy again. You're paying more for the packaging than for the product you have to eat.
Amandine L.
purchased on 14/11/2024
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Answer from
Le Comptoir de Mathilde
Hello Amandine, we're sorry you were disappointed with our products. At Le Comptoir de Mathilde, we are committed to offering quality products at a fair price. We will take your feedback into account to improve and offer you an even tastier experience. Please do not hesitate to come back to us to give us a second chance. Kind regards, Le Comptoir de Mathilde.
1/5
★☆☆☆☆
Terrible delivery. For future online purchases from your store, if DPD is responsible for delivery, the order will not be processed.
Léo J.
purchased on 01/11/2024
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Answer from
Le Comptoir de Mathilde
Hello Léo, we're sorry for the poor delivery experience. We are actively working to improve the quality of our delivery service in order to provide you with a better online shopping experience. Your feedback is important to us, thank you for sharing your experience.
1/5
★☆☆☆☆
I did not receive my little gift despite the amount of my order!
Amandine V.
purchased on 20/10/2024
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Answer from
Le Comptoir de Mathilde
Hello Amandine, I'm sorry to hear that you didn't receive your little gift. This does not reflect the quality of service we wish to offer our customers. Please do not hesitate to contact us so that we can find a solution to rectify this error. We thank you for your confidence and remain at your disposal. Yours faithfully
1/5
★☆☆☆☆
Non-trading company
Robert B.
purchased on 13/10/2024
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Answer from
Le Comptoir de Mathilde
Hello Robert, I'm sorry that your experience on our site did not live up to your expectations. We are constantly listening to our customers and we take into account all feedback to improve our services. Please let us know if you have any suggestions on how we can best meet your needs. The Comptoir de Mathilde team
1/5
★☆☆☆☆
I thought I would receive 3 terrines as a gift with my €60 order, as indicated on the site. I didn't receive them and when I contacted customer service they told me there had been a bug... I asked them for a commercial gesture but they refused. Misleading advertising
Julie L.
purchased on 07/10/2024
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Answer from
Le Comptoir de Mathilde
Hello Julie, thank you for sharing your review with us. As previously seen together this was unfortunately not a product we had in stock, it activated by mistake over a very short period of time, We take this very seriously and will ensure this does not happen again in the future. We constantly strive to provide a quality service and would be delighted to offer you a more positive experience with your next order. Thank you again for your feedback, we take all our customers' comments on board so that we can continue to improve.
1/5
★☆☆☆☆
Unfortunately I had a leaked chocolate cream and complained about this, so far no response despite two complaints
Ariane D.
purchased on 21/08/2024
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1/5
★☆☆☆☆
Hello I sent you an email because there was a pot which was defective and you never answered me cordially Mrs Neveu Nathalie
Nathalie N.
purchased on 14/01/2024
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Answer from
Le Comptoir de Mathilde
Hi Nathalie, I'm really sorry you had a problem with one of our pots. We have no record of an e-mail from you to our after-sales service. Please contact us again at [email protected] so that we can work together to find a solution.
Internet customer service
Internet customer service
1/5
★☆☆☆☆
Dificult to talk to them. Too long delivery times and very slow comunicattion
Cristian F.
purchased on 05/12/2023
1/5
★☆☆☆☆
Overpriced for an average product. :/
Rachel S.
purchased on 14/12/2023
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1/5
★☆☆☆☆
I was sent a different pepper and there was no response to my complaint. I had ordered: Timut pepper (in mill) I received: Poivre Noir de Malabar No response from "Le Comptoir de Mathide" This is not satisfactory
Anneli W.
purchased on 08/12/2023
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1/5
★☆☆☆☆
Not received
Karine C.
purchased on 22/11/2023
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Answer from
Le Comptoir de Mathilde
Hello Karine, We make every effort to ensure the satisfaction of our customers, we are sorry that your order did not reach you, if this is not already the case, thank you to contact us on [email protected] so that we can, together, find a solution.
Sincerely, The Comptoir de Mathilde team.
Sincerely, The Comptoir de Mathilde team.
1/5
★☆☆☆☆
The €50 gift was missing
Chloe C.
purchased on 15/11/2023
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1/5
★☆☆☆☆
Nothing to complain about when placing an order, except when you want to make a gift, it's complicated, especially for delivery! I had to do it twice and I had to contact Mathilde's counter without being able to get in touch with the GLS delivery person.
Carole B.
purchased on 09/10/2023
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Answer from
Le Comptoir de Mathilde
Hello Carole, thank you for your feedback and your opinion on the ordering process. We're sorry that you had difficulties with the delivery of your gift. We take note of your comment and will do our best to improve this point in the future. We thank you for your confidence and hope that your next experience with Le Comptoir de Mathilde will be more pleasant. Best regards.
1/5
★☆☆☆☆
No communication and no commercial gesture
Alexandra P.
purchased on 01/04/2023
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Answer from
Le Comptoir de Mathilde
Hello Alexandra, we have not received an email from you to inform us that you have received a damaged item. Our customer service is available Monday to Friday at [email protected]. Please do not hesitate to contact us
1/5
★☆☆☆☆
I received the parcel, except that it was opened and the merchandise replaced by gravel!!!!
Dominique B.
purchased on 01/03/2023
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1/5
★☆☆☆☆
Expensive and misleading photos I would not take anything from them sorry
Joel B.
purchased on 08/12/2022
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1/5
★☆☆☆☆
The package arrived damaged.
Julie G.
purchased on 25/11/2022
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1/5
★☆☆☆☆
And cc
Fouzia B.
purchased on 17/11/2022
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1/5
★☆☆☆☆
Easy access
Marie-france N.
purchased on 31/03/2022
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1/5
★☆☆☆☆
If I can recommend the products on the site, I can't recommend the site itself. Two years in a row I went through them for an order to be delivered to my parents as a gift. Two years in a row the parcel was not delivered, the first never arrived and I was billed for it, and this year it could not be delivered by the post office, which notified me. It was only by contacting the postal services that I was able to have the address incorrectly noted by the site changed - they had noted only the surname and the town of delivery. I'd like to thank the post office for delivering the parcel, but certainly not Mathilde's counter. I like their products but I will never order via their website again, sorry.
Acheteur Vérifié
purchased on 11/12/2021
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Answer from
Le Comptoir de Mathilde
Hello, Thank you for your comment which we have taken note of. Concerning the delivery, we are sorry that the products were not delivered to the address you requested. Please note that only you can enter the delivery address on our website and that our team is not supposed to do it for you to avoid this kind of mistake. For the next times, we invite you to enter directly on our website the delivery address of your parents instead of asking us to do it for you. We wish you a nice day! Sincerely, Le Comptoir De Mathilde
1/5
★☆☆☆☆
A problem with my order, I sent an email but no answer for the moment. I don't recommend this site
Acheteur Vérifié
purchased on 07/12/2021
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1/5
★☆☆☆☆
For a Christmas gift it could pay attention and when you look for the order to check what is i in it impossible the page has disappeared
Acheteur Vérifié
purchased on 26/11/2021
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1/5
★☆☆☆☆
A lot of my products got shocked in the box, some of which I wanted to give for Christmas...impossible to give them in this condition!!! a jar of jam spilled all the juice, caramelized apples...my jar of Piedmont hazelnuts dented and some spread came out...I took pictures of it...a LE TRAPPEUR drink I think..the plastic bag that was on it as I couldn't get it off properly the bottle opened...although I wanted to give it as a present too...in 2 words I'd go to the Fontainebleau store as I usually did...I'd like to point out that the parcel box wasn't damaged...
Acheteur Vérifié
purchased on 26/11/2021
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1/5
★☆☆☆☆
Lousy and incomprehensible after-sales service.
Acheteur Vérifié
purchased on 05/11/2021
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1/5
★☆☆☆☆
....
Acheteur Vérifié
purchased on 22/08/2021
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