/10
★★★★★
based on 4044 published reviews
★★★★★
based on 4044 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
Acheteur Vérifié
purchased on 27/11/2021
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3/5
★★★☆☆
Disappointed a bit I received a broken item
Acheteur Vérifié
purchased on 03/12/2021
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3/5
★★★☆☆
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
Acheteur Vérifié
purchased on 24/11/2021
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3/5
★★★☆☆
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
Acheteur Vérifié
purchased on 29/11/2021
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3/5
★★★☆☆
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Delivery to a collection point other than the one selected
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Correct delivery time!
But I received a broken item from my order.
Acheteur Vérifié
purchased on 26/11/2021
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3/5
★★★☆☆
Contents poorly packed
Acheteur Vérifié
purchased on 25/11/2021
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3/5
★★★☆☆
Unfortunately, the item I ordered was missing and the item in the box was broken. Customer service seems reactive, so I'm waiting to see what happens next. So overall disappointed considering the price. Items arrived in good condition, as described.
Acheteur Vérifié
purchased on 18/11/2021
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3/5
★★★☆☆
The gingerbread milk chocolate bar was opened when the parcel arrived.
Acheteur Vérifié
purchased on 21/11/2021
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2/5
★★☆☆☆
Broken products or other damaged packaging.
Acheteur Vérifié
purchased on 22/11/2021
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Answer from
Le Comptoir de Mathilde
Hello Mrs Durez, We are sorry to hear about your experience with the delivery of your parcel following the purchase of our products on the website. In order to compensate you for the loss of these products, please allow us to send you a voucher to use on our website. If you agree. Or would you prefer to add a gift to your next order? We look forward to hearing from you. Sincerely, Le Comptoir De Mathilde team
3/5
★★★☆☆
Disappointed with a complicated site party
Acheteur Vérifié
purchased on 15/11/2021
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3/5
★★★☆☆
3 sets of chocolate Christmas spoons were broken.
Acheteur Vérifié
purchased on 11/11/2021
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2/5
★★☆☆☆
Good quality products but read my comment on the gourmet gift!!!!
Acheteur Vérifié
purchased on 10/11/2021
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3/5
★★★☆☆
Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.
Acheteur Vérifié
purchased on 26/10/2021
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3/5
★★★☆☆
Lots to pick from and hard to pick
Acheteur Vérifié
purchased on 25/10/2021
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3/5
★★★☆☆
I had problems with the site because I tried to enter a delivery address different from the billing address. I called on the phone and someone told me to specify this by email. When I received an order confirmation email I sent it back indicating the correct delivery address. I received the package at the billing address and I had to send it back myself so that my grandchildren could receive it before the start of the school year, hence the extra cost. I hope the contents are worth it.
Acheteur Vérifié
purchased on 25/08/2021
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3/5
★★★☆☆
Phone navigation to be improved: items added to the basket tend to be deleted when others are added.
Acheteur Vérifié
purchased on 13/06/2021
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2/5
★★☆☆☆
Fast delivery However damaged inside the box
Acheteur Vérifié
purchased on 14/04/2021
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3/5
★★★☆☆
Ordering and delivery are fine. The packaging remains average all my golden tartinette that I ordered, four packages are completely crushed so not presentable at an aperitif.
Acheteur Vérifié
purchased on 06/04/2021
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2/5
★★☆☆☆
Lousy delivery, scheduled for Saturday with 2 messages from the carrier to confirm delivery, finally not delivered and dropped in the mailbox without any notice on Tuesday ... I will not recommend.
Last year, I ordered milk chocolate, dark chocolate, etc. Basta, I'm going to look elsewhere.
Acheteur Vérifié
purchased on 31/03/2021
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Answer from
Le Comptoir de Mathilde
Hello, We are very sorry about the delivery of your chocolates. Our carrier must ensure a smooth delivery in order to provide you with your chocolates in the best possible way. We will immediately pass on the information in order to avoid such a problem in the future - for you or anyone else. Delivery is independent of our know-how, and we hope that the error made by Colissimo will not tarnish the affection you have for our products. Very nice day to you, Sincerely, The Comptoir de Mathilde team
3/5
★★★☆☆
Package received on time and well wrapped There was no breakage
Acheteur Vérifié
purchased on 27/03/2021
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3/5
★★★☆☆
Very good chocolates, but high shipping costs and high minimum order (60€) to avoid paying them. At a time when some stores are closed, this would be a good idea from a commercial point of view, even if, given the prices charged, we've reached this level. It's a pity, because the products are excellent.
Acheteur Vérifié
purchased on 30/03/2021
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2/5
★★☆☆☆
The note is in connection with the site bad distinction between the recipient and the payer: Site to be revised Result the recipient has the invoice! I would hesitate to repeat the operation for a gift Rq this note does not concern the quality of the chocolates which are good or even very good.
Acheteur Vérifié
purchased on 22/03/2021
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Answer from
Le Comptoir de Mathilde
Hello, We are sorry that our site has misled you. The invoice was not inserted in your parcel, so the recipient did not receive the details and amount of the products ordered. You can only find the invoice on your online space. You can find the invoice only on your online space. Thank you for the little word about our chocolates which makes us extremely happy! Very nice day to you, Sincerely, The Comptoir de Mathilde team