/10
★★★★★
based on 3804 published reviews
★★★★★
based on 3804 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.
Acheteur Vérifié
purchased on 22/11/2020
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3/5
★★★☆☆
I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.
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purchased on 16/11/2020
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3/5
★★★☆☆
Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing
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purchased on 26/11/2020
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3/5
★★★☆☆
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
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purchased on 21/11/2020
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3/5
★★★☆☆
Navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
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purchased on 19/11/2020
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3/5
★★★☆☆
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
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purchased on 12/11/2020
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2/5
★★☆☆☆
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
Acheteur Vérifié
purchased on 13/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
3/5
★★★☆☆
Very good site
Acheteur Vérifié
purchased on 19/11/2020
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3/5
★★★☆☆
Parcel arrived at the right address, but the delay was too long for the location.
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purchased on 11/11/2020
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3/5
★★★☆☆
I find that the details of the articles are not very well explained.
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purchased on 15/11/2020
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3/5
★★★☆☆
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
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purchased on 08/11/2020
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3/5
★★★☆☆
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
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purchased on 15/11/2020
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3/5
★★★☆☆
One was broken
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purchased on 10/11/2020
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3/5
★★★☆☆
Etwas unübersichtlich
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purchased on 06/11/2020
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3/5
★★★☆☆
Email sent to customer service following an order problem and still no reply.
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purchased on 08/11/2020
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2/5
★★☆☆☆
The chocolate bar arrived broken.
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purchased on 08/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
3/5
★★★☆☆
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
Acheteur Vérifié
purchased on 07/11/2020
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3/5
★★★☆☆
The main drawback is the price of delivery (exorbitant).
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purchased on 08/11/2020
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3/5
★★★☆☆
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
Acheteur Vérifié
purchased on 06/11/2020
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3/5
★★★☆☆
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
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purchased on 04/11/2020
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3/5
★★★☆☆
More product details
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purchased on 03/11/2020
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3/5
★★★☆☆
Compliant order and fast delivery.
Only downside: the chocolate arrived broken, too bad.
Acheteur Vérifié
purchased on 29/10/2020
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2/5
★★☆☆☆
Just for customer service as product is out of date
Acheteur Vérifié
purchased on 21/10/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Dehe, We are sincerely sorry for the dates of the products dispatched in your order. We did our best to send you the products as quickly as possible. We hope that these last ones have enlivened your pleasure, Very beautiful day to you, The team Le Comptoir de Mathilde
3/5
★★★☆☆
Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.
Acheteur Vérifié
purchased on 14/10/2020
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3/5
★★★☆☆
Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.
Acheteur Vérifié
purchased on 29/09/2020
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3/5
★★★☆☆
Hello A broken pot
Acheteur Vérifié
purchased on 10/07/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Jung, We're very sorry about the pot that arrived broken during delivery. Despite the protective measures we take around our products, delivery conditions are not always very gentle, but this is very rare. We hope that the returned pot gave you a great deal of pleasure! Very nice day to you, See you soon, The Comptoir de Mathilde team
3/5
★★★☆☆
Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable.
I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.
Acheteur Vérifié
purchased on 14/06/2020
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2/5
★★☆☆☆
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
Acheteur Vérifié
purchased on 31/05/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
3/5
★★★☆☆
I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average
Acheteur Vérifié
purchased on 18/05/2020
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2/5
★★☆☆☆
With this negative review, I'm not punishing the products themselves but the quality of service (delivery, communication, etc.). The order was placed on 28/3/2020 with a promise of delivery before Easter, i.e. 12/04/2020. Once the date had passed, I sent an e-mail to claim my order. The reply I received two days later was an automatic e-mail informing me that my order was being prepared.
Ten days later, I sent another e-mail because I still hadn't received anything, and the next day I received an automatic reply informing me that my order was being delivered. The order was finally received on 30/04/2020. Not one e-mail of apology, explanation or commercial gesture.
I know that the situation is peculiar with the confinement, but being an online shopping enthusiast, I can say that this is the only order with so much delay and so little (no) communication. One thing is sure: I WILL NEVER ORDER FROM THE COMPTOIR DE MATHILDE again.
Acheteur Vérifié
purchased on 28/03/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. Maerschalcke, We would like to sincerely apologize for this communication, which did not live up to your expectations. We have had to reorganize our work and our shipping methods a great deal during this period of confinement, which may have had an impact on the processing of your order, and we are truly sorry for this. Our brand and our shipping structure are still on a human scale, and our shipping department does its utmost to respond to your requests as fully as possible.
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
We hope that your tasting experience with our products will inspire you to come back and visit us again during these warmer days ahead. Sincerely, Le Comptoir de Mathilde team
3/5
★★★☆☆
The site is very good but unfortunately the honey pot was badly closed and partly leaked into the protective paper in the parcel.
Acheteur Vérifié
purchased on 15/04/2020
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3/5
★★★☆☆
I know the products well and they never disappoint, they're very good, but I was disappointed with the delivery service because there was an error in the delivery address. It was an order for the Easter holidays, and the order arrived at my home instead of my daughter's, who will be waiting for her chocolates for quite a while given the confined conditions!The error must have occurred when I placed the order, although I had taken the option of 2 different billing and delivery addresses, and despite this, mine (the billing address) was used for delivery! I noticed the error when I checked my e-mail, and I sent 2 letters asking for a correction to be made before the parcel was dispatched... but I'm still waiting for a reply or a sign from the service... Anyway, the parcel has arrived at my house, and I think I'll be able to offer the chocolates for Pentecost if the lockdown is lifted by then....what a shame!
Acheteur Vérifié
purchased on 06/04/2020
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3/5
★★★☆☆
Disappointed with tablets
Acheteur Vérifié
purchased on 01/04/2020
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2/5
★★☆☆☆
My 2 orders arrived after Easter
Acheteur Vérifié
purchased on 02/04/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs BASDEVANT, During this period of confinement, the delivery times offered by all carriers may vary. Since the confinement, La Poste has extended its lead times from 3 to 10 days. On our website, when you placed your order on April 2, 2020, an information concerning Easter delivery was put in place. We informed you that Easter delivery was no longer guaranteed. A week's delivery can, during the year, seem very long, nevertheless these are more or less normal delays in these times. We are sincerely sorry that your order did not arrive on time. Thank you for your understanding, Have a nice day, The Comptoir de Mathilde team
3/5
★★★☆☆
Hello, I wanted to send chocolates to someone for their birthday. It's a pity that it's impossible to add a little note to put a message and say that the package is from such and such a person. I tried to add a note in one of the comment fields to ask if I could add that the package was from me, but my comment was not taken into account. It's a shame to have to call the person back to ask if they received my gift... Sincerely
Acheteur Vérifié
purchased on 03/04/2020
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2/5
★★☆☆☆
Confusion between billing address and delivery address Not at all clear
Acheteur Vérifié
purchased on 28/03/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Metzinger, We're sorry that our distinction between the billing address and the delivery address didn't seem very clear to you. We hope that it's more understandable for you today, so please don't hesitate to contact us if you have any further questions. Have a nice day, The Comptoir de Mathilde team.
3/5
★★★☆☆
The site is well designed but the shipping costs are much too high.
Acheteur Vérifié
purchased on 24/03/2020
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2/5
★★☆☆☆
Clear navigation for the goods on offer. Invoicing is more complicated. It doesn't always work, connections are difficult. Address discrimination is random. The parcel arrived at the billing address and not at the delivery address. We'll have to find a carrier.... and pay extra. Too bad.
Acheteur Vérifié
purchased on 16/03/2020
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3/5
★★★☆☆
Searches are not always easy, you have to click on several choices to get all the products in the category you're looking for
Acheteur Vérifié
purchased on 28/02/2020
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3/5
★★★☆☆
The quality of the products is good, I know the brand well. But first time I ordered on the site: in the two batches of hot chocolates, there were broken elements... it's a shame. Similarly, one bar arrived cracked. It's a shame it's a gift.
Acheteur Vérifié
purchased on 19/01/2020
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3/5
★★★☆☆
Products received very quickly! On the other hand, the glass jars were in no danger of breaking given the amount of packaging and protection around them! Perhaps it's possible to reduce the quantity a little with a smaller carton to avoid all that packaging in the garbage can?
Acheteur Vérifié
purchased on 12/01/2020
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3/5
★★★☆☆
I find the delivery charges just exhorbitant... I wanted to order more but seeing that by adding just a few chocolate spoons, the amount climbed seriously!!!! It's a shame....
Acheteur Vérifié
purchased on 07/01/2020
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3/5
★★★☆☆
The parcel was not signed for, but left outside the front door.
Acheteur Vérifié
purchased on 02/01/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Mathisse, We are sorry for the way you received your parcel. This procedure is managed by La Poste and we have in no way validated this type of manoeuvre. We will report this to our service provider. Best regards
3/5
★★★☆☆
Good, fast delivery but one of the shelves arrived broken.
Acheteur Vérifié
purchased on 30/08/2019
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3/5
★★★☆☆
I placed my order on a Friday before 9am, and it was not processed until Monday afternoon.
Acheteur Vérifié
purchased on 14/06/2019
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Answer from
Le Comptoir de Mathilde
Hello Mrs Ramieri, We are sorry for the delay in processing your request. We've recently had a large influx of orders on our site, and we've had to process each order with the utmost care and attention. This is why we've had a longer-than-usual processing time. We hope your Baba au Rhum tasting was perfect. Have a nice day.
3/5
★★★☆☆
Quite a nice site, but it's a shame we can't find the flavors listed in the product descriptions!
Acheteur Vérifié
purchased on 13/06/2019
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3/5
★★★☆☆
I am satisfied with the Comptoir de Mathilde website. However, I am disappointed that I was not allowed to enter my birthday gift voucher for a white chocolate table. The gift voucher was refused. I can't recommend it because of the postage costs and as the Nantes store has closed, it's not possible to receive it. It's a real shame.
Acheteur Vérifié
purchased on 12/05/2019
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3/5
★★★☆☆
Very good products, but one of the jars wasn't closed properly, so the rum leaked out a bit and the tin stuck. Despite this, I am very satisfied with your products.
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purchased on 14/05/2019
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3/5
★★★☆☆
Could be easier to pay by card - why did I get praipal? Payment only by credit card
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purchased on 07/05/2019
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3/5
★★★☆☆
Clear and ergonomic.
Acheteur Vérifié
purchased on 15/04/2019
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3/5
★★★☆☆
Site and products perfect On the other hand, €9 shipping for 2 spreads is exorbitant.
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purchased on 03/01/2019
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2/5
★★☆☆☆
Delivery too expensive! There's not even a tier for free delivery. What's worse, the heavier it is, the higher the delivery price. Do something about it, because it really doesn't make you want to order!
Acheteur Vérifié
purchased on 10/03/2019
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Answer from
Le Comptoir de Mathilde
Hello Mrs Baessa, Thank you for your comment, we understand your point.
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!
There is a certain threshold for which delivery is free. We offer free delivery on purchases of €60 or more. We also offer gourmet treats for purchases over €90 and €150. Our delivery system complies with that for which we are eligible through our partner La Poste. As our products are voluminous and heavy, we apply a rate according to their weight, as this is a legal and standard estimate for the type of products we sell.
We hope we've answered your question and wish you a very pleasant day!
3/5
★★★☆☆
I ordered a product intended as a gift. I asked for a gift pack (or to enclose gift wrap with my order) but was refused, being told that this was not their custom. I don't find this very correct and even less commercial. What's more, the delivery was not very fast, even though I live 30 km away!...
Acheteur Vérifié
purchased on 10/02/2019
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Answer from
Le Comptoir de Mathilde
Hello Mrs Trilhe, We offer to send you gift bags with your orders, so that you can wrap the products you wish to give as presents. When you contacted us, we informed you that the products could not be wrapped in gift paper, as they are all sent with protective paper. That's why our customer service team suggested that you enclose a gift package inside your parcel. All such requests are accepted. We're very sorry that we forgot to send the gift wrap with your order, and we'll do everything we can to make your next order on our site as pleasant as possible for you.
A very happy day to you, The Comptoir de Mathilde team
A very happy day to you, The Comptoir de Mathilde team
3/5
★★★☆☆
Waiting for it to develop further as not everything is on the site yet
Acheteur Vérifié
purchased on 17/01/2019
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Answer from
Le Comptoir de Mathilde
Hello Mrs Margeot, What would you like to find on our website that you can find in our boutique? Thank you for your comment, Have a nice day, The Comptoir de Mathilde team
3/5
★★★☆☆
Easy-to-use site, very fast delivery
Acheteur Vérifié
purchased on 23/05/2017
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3/5
★★★☆☆
Very pretty products but average quality chocolate. Package of pots of spread arrived cracked (2 broken pots out of 3) I expected better ...
Acheteur Vérifié
purchased on 18/05/2017
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Answer from
Le Comptoir de Mathilde
Hi Ingrid, I'm sorry to hear that you've received broken pots of spread. Have you contacted Customer Service to let them know? If not, please do not hesitate to write to me at [email protected] (if possible with photos) so that we can compensate you appropriately. Sincerely
2/5
★★☆☆☆
Following my order, the price of the honey was indicated at a reasonable price, but when I received it, it was no longer at the price indicated. After complaining, I only received one extra jar of honey, whereas you should have sold it to me at the price indicated online. Not very honest of you.....
Acheteur Vérifié
purchased on 07/01/2017
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Answer from
Le Comptoir de Mathilde
Hello Chantal, I remember your complaint about the price of honey on our website. The price of the jar of honey displayed on the site was correct and the product sheet clearly indicated the weight of the jar, i.e. 250 g (via the "Ingredients" tab). Unfortunately, it turns out that the price per kilo displayed was wrong and was quickly corrected. We therefore decided to send you an extra jar and a totebag to compensate for the inconvenience. Sincerely
3/5
★★★☆☆
Unfortunately, two pots arrived broken.
Acheteur Vérifié
purchased on 28/04/2017
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2/5
★★☆☆☆
Very disappointed by the quality of the product, very high in chocolate and no taste of sauternes grapes compared to another order placed with another supplier.
Acheteur Vérifié
purchased on 07/05/2017
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3/5
★★★☆☆
This questionnaire is too precise, if you give stars for a product, it's superfluous to have to enter more text....
Acheteur Vérifié
purchased on 07/03/2017
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