/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
Shame, good products but incomplete order!
Emeline P.
purchased on 23/10/2023
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Answer from Le Comptoir de Mathilde
We are sorry to hear that you have experienced a problem with your order. We do our utmost to offer a quality service to our customers and your opinion is important to us. We have responded to your complaint by returning the missing items to you, but unfortunately they have been returned to us by return shipment. Please do not hesitate to contact us at [email protected] . We hope to see you soon on our site. Sincerely, Le Comptoir de Mathilde.
3
/5
★★★☆☆
Le produit est très bon et le prix est conforme à la concurrence. Le seul problème a été le mode de paiement. Je ne pouvais pas utiliser ma carte de crédit. J'ai dû ouvrir un compte PayPal pour poursuivre l'achat. J'étais sur le point de ne pas acheter. Le moyen de paiement est un point à améliorer.
Eva R.
purchased on 22/10/2023
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2
/5
★★☆☆☆
Hello, I can't find the Christmas almond hazelnut spread that I got as a gift?
Annick J.
purchased on 15/10/2023
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Answer from Le Comptoir de Mathilde
Hello Annick, thank you for your review. We're sorry you can't find our Christmas almond hazelnut spread for sale. We hope you'll find other products in our store that you'll like just as much. Thank you for your visit and please let us know if you have any suggestions for improving our product selection. Have a nice day!
3
/5
★★★☆☆
Great products but I don't know if I'll order again because I find the price of delivery (15.84€) really too expensive.
Emilie D.
purchased on 09/10/2023
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3
/5
★★★☆☆
Decu ded papillottes there was only fruit pasta in it when it should be mixed.
Veronique D.
purchased on 09/10/2023
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Answer from Le Comptoir de Mathilde
Hello Véronique, thank you for your review of our website Le Comptoir de Mathilde. We are sorry for your disappointment concerning the papillotes. We will pass on your comment to our team to improve the composition of the papillotes in the future. We hope you enjoyed the fruit pastes. Thank you for your feedback.
3
/5
★★★☆☆
Nothing wrong with the products. They're great gift ideas with original flavors. On the other hand, shipping costs are very high. For an order of 20 euros, they represent 43%. There should be a choice of delivery options, hence the 3/5 score.
Co E.
purchased on 03/10/2023
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2
/5
★★☆☆☆
Small, sloppy packaging
Sarah L.
purchased on 07/09/2023
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2
/5
★★☆☆☆
Fast delivery and as pleasant as ever
Nathalie P.
purchased on 19/09/2023
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Answer from Le Comptoir de Mathilde
Thank you for your feedback Nathalie, we are delighted that you appreciated the speed of our delivery as well as the quality of our products. We are a little surprised by your 2/5 rating if you enjoyed your experience with us. We will continue to do our best to offer you an ever more pleasant customer experience. Have a great day!
3
/5
★★★☆☆
Ordered and delivered without a hitch, but the reviews I relied on didn't match my expectations at all.Quite disappointed.
Suzy L.
purchased on 04/09/2023
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Answer from Le Comptoir de Mathilde
Hello Suzy, thank you for your feedback on your shopping experience on our site. We are sorry that the reviews did not meet your expectations. We do our utmost to supply quality products and satisfy our customers. We take your comment into account and hope to see you again on our site to help you discover other products that might suit you better. Have a nice day. The Comptoir de Mathilde team.
3
/5
★★★☆☆
Very good site, but the free delivery threshold is a bit high, and there's too much unnecessary cardboard and wrapping paper. Too bad.
Julie B.
purchased on 10/07/2023
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3
/5
★★★☆☆
Tempting photos of the site.
Isabelle R.
purchased on 09/05/2023
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2
/5
★★☆☆☆
It's too sweet
François L.
purchased on 26/02/2023
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3
/5
★★★☆☆
I bought some chocolates and found that they were not very good, very hard and tasteless. I was disappointed.
Beatrice P.
purchased on 07/02/2023
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2
/5
★★☆☆☆
Very expensive! Mustard pots are tiny
Corinne M.
purchased on 27/01/2023
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Answer from Le Comptoir de Mathilde
We're sorry you weren't satisfied. The tasting box allows you to discover part of our range of mustards, made in our factory in Provence. The sizes are clearly indicated (7x35g): this allows you to vary the pleasures and discover the flavors on offer! Have a nice day!
3
/5
★★★☆☆
On the site, no matter how many orders I've made (over 600 euros in December), I'm a "panier" and not a Customer. The proof is this evaluation of the last "basket"
Sanson N.
purchased on 29/12/2022
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3
/5
★★★☆☆
Delivery 3 to 5 working days, received 2 weeks after order.
Marc F.
purchased on 29/11/2022
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2
/5
★★☆☆☆
It says to expect delivery within 3 to 5 working days, but it took 11 days. I had ordered on purpose during my week of vacation, so I wasn't at home for the reception, I had to pick up my order later at the post office, difficult with their schedules...
Patricia V.
purchased on 28/11/2022
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2
/5
★★☆☆☆
Poor delivery! It was supposed to be a delivery against signature. I found my parcel on the ground in front of my house in the middle of town, anyone could have stolen my parcel... Otherwise the products look good, I ordered them as Christmas presents so I can't judge them at the moment.
Asselbur A.
purchased on 28/11/2022
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3
/5
★★★☆☆
If you suffer from food allergies, don't bother... Incomplete composition information on the website: traces of gluten are not indicated, which means that the person for whom the product was intended cannot consume it. As this is an allergen, it's surprising not to mention it. Apart from that, delivery was fast and the products very good... in the opinion of those who can eat them...
Carole R.
purchased on 06/12/2022
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2
/5
★★☆☆☆
No news on my complaint email.
Big disappointment for me on the eve of the holidays.
Bruno C.
purchased on 02/12/2022
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3
/5
★★★☆☆
Non-existent customer service. A product arrived broken and despite an email and a call no return to date.
Josefa F.
purchased on 25/11/2022
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3
/5
★★★☆☆
Products always top, but delivery time much longer than advertised!
Sophie B.
purchased on 25/11/2022
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2
/5
★★☆☆☆
I asked for gift bags These were missing from the parcel Then, a jar of Christmas jam leaked, I sent the photos, made the complaint No news I do not recommend This is the second time that I encounter problems in orders To flee
Christine S.
purchased on 25/11/2022
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3
/5
★★★☆☆
Well packaged, a little slow to ship
Yannick M.
purchased on 25/11/2022
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3
/5
★★★☆☆
Clear headings and easy-to-find products.
Priscillia K.
purchased on 21/11/2022
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2
/5
★★☆☆☆
Products become unavailable as you add them to your basket, and you only find out about this when you pay.
Sandra S.
purchased on 25/11/2022
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2
/5
★★☆☆☆
USED TO ORDERING BUT THIS TIME VERY DISAPPOINTED
Anne-isabelle T.
purchased on 25/11/2022
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2
/5
★★☆☆☆
I am moderately satisfied with my first order on this site. Of all the items ordered, two arrived in poor condition. After contacting customer service by Messenger, I was told that there could be no returns on food products. What a disappointment!
Emilie F.
purchased on 25/11/2022
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3
/5
★★★☆☆
Medium good
Elisabeth F.
purchased on 25/11/2022
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2
/5
★★☆☆☆
I received my parcel later than expected. One of the two advent calendars was damaged. It only contained my two calendars worth 68 euros, no card, no thank you, nothing...Not very professional...Very disappointed...
Magnolia F.
purchased on 15/11/2022
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Answer from Le Comptoir de Mathilde
You can contact customer service by sending an e-mail to: [email protected]. We'll take your request into account and get back to you as soon as possible. Have a nice day!