/10
★★★★★
based on 3804 published reviews
★★★★★
based on 3804 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Problems with the packaging of the parcel, product deteriorates, problem managed without any real commercial dimension. Will not repeat.
Acheteur Vérifié
purchased on 01/12/2016
Translated review
3/5
★★★☆☆
A bit expensive... It's cheaper if you buy local (same product)
Acheteur Vérifié
purchased on 23/11/2016
Translated review
2/5
★★☆☆☆
The chocolates arrived broken and after calling customer service with photos, I had no offer from them. Too bad for a Christmas present. I won't be recommending their website again.
Acheteur Vérifié
purchased on 11/12/2016
Translated review
Answer from
Le Comptoir de Mathilde
Hello Gaëlle, I'm sorry that the products you ordered arrived broken and that your message was not answered. Your complaint has not been forwarded to me. Please contact me by e-mail at [email protected] so that we can compensate you. Yours faithfully
2/5
★★☆☆☆
I didn't receive my entire order, although it was debited in full, so I reported it by email to customer service. But they have to be called back quite a few times before they reply. It's very mean not even to acknowledge receipt of customer emails. Especially when you're at fault. And not to reply until they call you back 8 days later!
Acheteur Vérifié
purchased on 13/12/2016
Translated review
Answer from
Le Comptoir de Mathilde
Hello Elodie, I'm sorry you didn't enjoy your experience on our site. Although it dates from the height of the chocolate season (Christmas), I remember partially refunding your order as soon as customer service forwarded your complaint to me. Although not excusable, the delay in responding was due, in my opinion, to an influx of requests. Yours faithfully