/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest customer reviews
5
/5
★★★★★
Items as described, fast delivery.
Angélique M.
purchased on 29/11/2024
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3
/5
★★★☆☆
Big delay in delivery, zero feedback from customer service despite several reminders.
Berengere B.
purchased on 10/12/2024
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2
/5
★★☆☆☆
The goods arrived at my house in good condition, until the delivery driver decided to put the parcel over my gate, which is over 2 m high. No need to mesh, the chocolate was in crumbs. Of course it was. I notified Mathilde's counter by e-mail, followed up several times and got no response. The delivery took place on December 18, and all my chocolate gifts had to be redone... To this day, I still haven't had a reply from the comptoir de Mathilde customer service department. On the other hand, I'm bombarded with advertising emails every day. So no, it's not a mistake on their part, since the chocolate was fine until then, but the lack of response on their part is extremely unpleasant. I still placed two orders for a total of around €200, which for me is a substantial sum. I expected a little more attention from the supplier. I've been in this situation before and the supplier apologized for the inconvenience, and at the very least returned or refunded the goods.
Lydie F.
purchased on 15/12/2024
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4
/5
★★★★☆
Christmas jam is excellent.
Valérie D.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
Order placed well before Christmas, unfortunately I only received half of the order and was therefore unable to give the Christmas presents in time. Mail sent to the address given but no reply, I had to contact them on the website. Too bad.
Clara T.
purchased on 10/12/2024
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Answer from Le Comptoir de Mathilde
Hello Clara,
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
We thank you for your feedback and are sincerely sorry to hear that your experience with Le Comptoir de Mathilde did not live up to your expectations. We understand the importance of receiving your orders on time, especially during the holiday season.
Rest assured that your satisfaction is our priority. We take your feedback very seriously and will be reinforcing our customer follow-up to prevent this from happening again. Please do not hesitate to contact us directly should you require any further assistance.
Thank you for your understanding,
The Comptoir de Mathilde team
5
/5
★★★★★
Perfect order arrived just in time for New Year's Eve
Emmanuelle P.
purchased on 18/12/2024
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1
/5
★☆☆☆☆
Product arrived broken still waiting for new after-sales service
Fanny L.
purchased on 08/12/2024
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Answer from Le Comptoir de Mathilde
Hello Fanny,
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
We are very sorry to hear that your product arrived damaged. Our customer service department experienced some difficulties at the end of the year and we would like to apologize for this. Your satisfaction is our priority, and we are doing everything we can to resolve this problem quickly.
Thank you for your understanding and trust.
Yours sincerely
The Comptoir de Mathilde team
5
/5
★★★★★
Nothing to say
Elodie W.
purchased on 12/12/2024
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5
/5
★★★★★
Everything was perfect! Careful delivery, top salt and pepper packaging! I recommend and would recommend 😁👍
Magali L.
purchased on 14/12/2024
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5
/5
★★★★★
Perfect
Gina L.
purchased on 16/12/2024
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5
/5
★★★★★
Very well packaged and protected, fast delivery and reception!
Mélanie G.
purchased on 14/12/2024
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5
/5
★★★★★
.
Veronique T.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
No order available at the collection point, fortunately the product was available in the store.
Stephen W.
purchased on 11/12/2024
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Answer from Le Comptoir de Mathilde
Hello Stephen,
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
Thank you for taking the time to share your review. We are sorry to hear that your withdrawal experience did not live up to your expectations. Please be assured that we take your feedback very seriously and are constantly working to improve our services. We look forward to welcoming you back soon, whether in-store or for an online order.
Best regards,
The Comptoir de Mathilde team
5
/5
★★★★★
Very good
Marie L.
purchased on 15/12/2024
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1
/5
★☆☆☆☆
The products in cardboard packaging were all damaged ( panettone and Ours guillauve ) impossible to offer them and the chocolate plate the same because broken. Packages should be better protected...
Sabine M.
purchased on 14/12/2024
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Answer from Le Comptoir de Mathilde
Hello Sabine,
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
We thank you for your feedback and are sorry to hear that your products arrived damaged. Your satisfaction is important to us, and we will be improving our packaging to avoid this kind of inconvenience.
Yours faithfully
The Comptoir de Mathilde team
5
/5
★★★★★
Top
Sabine M.
purchased on 17/12/2024
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5
/5
★★★★★
Very fast delivery and very careful packaging. Everyone enjoyed my gifts.
Benedicte P.
purchased on 15/12/2024
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5
/5
★★★★★
Order received quickly. The products are perfect
Yamina M.
purchased on 16/12/2024
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1
/5
★☆☆☆☆
The parcel organized by the carrier dpd poste arrived broken into 10 pieces instead of 1...
Daniel L.
purchased on 11/12/2024
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Answer from Le Comptoir de Mathilde
Hello Daniel,
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
Thank you for taking the time to share your opinion. We are very sorry about this incident. Our teams take particular care with each order, but it is possible that the package may be subjected to rough handling in transit. We will do our utmost to find appropriate solutions.
Yours faithfully
The Comptoir de Mathilde team
5
/5
★★★★★
Packed with GREAT care and absolutely delicious products!
Natacha M.
purchased on 15/12/2024
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5
/5
★★★★★
Package arrived on time, undamaged and well protected. Perfect!
Selene R.
purchased on 17/12/2024
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5
/5
★★★★★
Top I really liked
Elodie B.
purchased on 07/12/2024
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5
/5
★★★★★
Super presentation and delicious 😋
Sylvie L.
purchased on 09/12/2024
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5
/5
★★★★★
Order ok and fast
Stephanie M.
purchased on 13/12/2024
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5
/5
★★★★★
Satisfied. Arrived in time for Christmas.
Marie W.
purchased on 09/12/2024
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5
/5
★★★★★
Nothing to say, just what I expected
Alain S.
purchased on 16/12/2024
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5
/5
★★★★★
Perfect
Coralie V.
purchased on 18/12/2024
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5
/5
★★★★★
Fast shipping, neat packaging, impeccable presentation, tastes to die for 🤩
Lena C.
purchased on 18/12/2024
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5
/5
★★★★★
Delicious
Virginie C.
purchased on 14/12/2024
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5
/5
★★★★★
Perfect! Thank you
Karine L.
purchased on 15/12/2024
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