/10
★★★★★
based on 4697 reviews published
★★★★★
based on 4697 reviews published
Latest negative customer reviews
1/5
★☆☆☆☆
Commercially useless!!! An offer fell the day of my reception I find incorrect not to make profit from it the orders of a few days or to warn that in qqls days there will be reductions thus return order for can be but nothing is less sure to place an order again to profit from the offer, of a stupidity without name ....
Acheteur Vérifié
purchased on 21/01/2020
Translated review
Answer from
Le Comptoir de Mathilde
Hello Mrs Rolandeau, We can understand your dissatisfaction, however this mechanism is usual in all the shops. We propose punctual offers and are sincerely sorry that you could not benefit from it. Hoping that the tasting of our spreads gives you much pleasure, Beautiful day to you, Cordially, The team Le Comptoir de Mathilde
1/5
★☆☆☆☆
Very poor order management, very poor customer follow-up and no commercial relationship, even less compensation...very disappointed.
Acheteur Vérifié
purchased on 01/01/2020
Translated review
Answer from
Le Comptoir de Mathilde
Hello Ms CHARLET, As our customer service is available 5 days a week, we were unable to respond to your request over the weekend. However, after checking with our department, you received a reply on the following Monday, informing you that your order had been processed and apologizing for the delay in responding.
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
We sincerely apologize for this experience, but hope that you were able to enjoy the products you ordered! Yours sincerely, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Babas arrived on January 15
Acheteur Vérifié
purchased on 16/12/2018
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Answer from
Le Comptoir de Mathilde
Hello Madame Choulet, Your babas arrived on January 15th because the billing address and the delivery address were both different. After dispatch, the babas were returned to us because the address could not be found. We apologize for the delay between your order and its receipt. Please do not hesitate to contact us if you experience any delays in delivery. We wish you a pleasant day, The Comptoir de Mathilde team
1/5
★☆☆☆☆
Extremely disappointed, I will not recommend this site. They made a mistake in the last name of the recipient, if the post office had not been merciful, the recipient would not have been able to have his parcel. I emailed the site for an explanation but never got a reply.
Acheteur Vérifié
purchased on 27/02/2017
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Answer from
Le Comptoir de Mathilde
Hi Annaelle, I'm sorry if you had a bad experience. I've just looked at your order again, and it turns out that we had taken into account that it was a gift and the parcel was normally sent to the name and delivery address you had indicated. We haven't received a message from you since (perhaps you haven't written to [email protected]?). However, from the Colissimo tracking number, I can see that La Poste was unable to deliver the parcel at the first attempt. Yours faithfully
1/5
★☆☆☆☆
I received my order but the jars of spread had leaked as well as the lavender mustard. I sent 2 emails....no news.... so I phoned. They sent me more jars .... Same problem. So I reported it again. Still no news. So that's the end of ordering from them... too bad, because I love their products! But ordering to throw away.....
Acheteur Vérifié
purchased on 11/12/2016
Translated review
Answer from
Le Comptoir de Mathilde
Hi Aude, I'm sorry you had a bad experience with some of our products. I've just looked at your order again and it turns out that we sent you the products you reported as leaking the first time.
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully
Unfortunately, through lack of luck or care taken by the carrier (it's very rare for products to arrive broken, let alone twice in a row), you sent a second claim on 09/01 which was never forwarded to me. In view of the time that has passed since then, and in order to compensate you, I invite you to contact me at [email protected]. We apologize for the inconvenience. Yours faithfully