/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
Disappointed with the internet order which sent me a batch of papillotes almost past their date and therefore no longer tasty.
Lilia B.
purchased on 10/11/2022
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Answer from Le Comptoir de Mathilde
You can contact our customer service department at [email protected], and we'll get back to you as soon as possible. Have a nice day!
3
/5
★★★☆☆
Good products
Florent T.
purchased on 17/10/2022
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3
/5
★★★☆☆
I had specified in the comments that this order was for Father's Day and that I would like to have gift wrapping. However, I received the parcel with all the products in bulk.
France M.
purchased on 13/06/2022
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3
/5
★★★☆☆
The site is very good, but customer service is not very responsive. Moreover, if you want to make a click collect you have to be close to the store otherwise it doesn't work and not all stores do it. Delivery is fast and the products are good.
Océane R.
purchased on 20/05/2022
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3
/5
★★★☆☆
The parcel was damaged, but that's the post office, fortunately the chocolates were superbly wrapped, so intact
Christiane L.
purchased on 08/05/2022
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3
/5
★★★☆☆
The products are well packaged, but unfortunately some of them are upside down during transport and arrive not in the best condition for presentation!
Fabienne D.
purchased on 08/04/2022
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3
/5
★★★☆☆
Looking forward to new products
Acheteur Vérifié
purchased on 13/02/2022
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3
/5
★★★☆☆
Everything went well with the order and delivery but what a disappointment to receive a packet of chocolate that had melted and made a block, it was a gift so I'm very disappointed.
Acheteur Vérifié
purchased on 07/02/2022
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2
/5
★★☆☆☆
Fast delivery but major problems with orders: wrong products delivered or delivered in poor condition. Customer service not very responsive.
Acheteur Vérifié
purchased on 27/01/2022
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2
/5
★★☆☆☆
You'll find the site's products cheaper in other stores... the last straw. The advent calendar is a big disappointment (very expensive for what little there is inside. What's more, the products are redundant and not individually wrapped, so they're all dry by the time you eat them). As for customer service, it leaves a lot to be desired (long and unsatisfactory responses).
Acheteur Vérifié
purchased on 15/01/2022
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2
/5
★★☆☆☆
I received a leaky jar which spilled in transit and I contacted to organise a replacement or partial refund, but there was no reply. Delicious product but Very disappointing customer service.
Acheteur Vérifié
purchased on 26/12/2021
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2
/5
★★☆☆☆
Gourmet surprise = recipe ?
Acheteur Vérifié
purchased on 05/12/2021
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3
/5
★★★☆☆
A box arrived torn
Acheteur Vérifié
purchased on 20/12/2021
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3
/5
★★★☆☆
Quality products.
It's a pity that two of the packages were torn, which wasn't great as a gift...
Acheteur Vérifié
purchased on 21/12/2021
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2
/5
★★☆☆☆
It arrived on time, but the chocolate was in cut pieces... I think it's because of the transport.
Acheteur Vérifié
purchased on 14/12/2021
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2
/5
★★☆☆☆
I ordered the pasta kit and considering the price I am very disappointed with the size of the products ...I feel like I received samples. On top of that the delivery costs 8€ .
Acheteur Vérifié
purchased on 11/12/2021
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2
/5
★★☆☆☆
Wait about 4 weeks or receive an e-mail about the loss of the parcel, a new parcel sent back and no commercial gesture... next time I'll go to another sales site
Acheteur Vérifié
purchased on 10/11/2021
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Answer from Le Comptoir de Mathilde
Hello, you placed your order with us on November 10th and received it on December 13th. We are very sorry. We will try to improve next time to reduce delays during the holiday season.
2
/5
★★☆☆☆
Good product but delivery time too long. I bought on November 27th and the parcel only left the warehouse on December 3rd! Too bad for an advent calendar...
Acheteur Vérifié
purchased on 27/11/2021
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Answer from Le Comptoir de Mathilde
Hello Mr Rouvillain, We're sorry that our products have taken so long to be delivered to you. Our teams do their utmost to process all orders as quickly as possible, which is why our processing times for the end of the year are 5 to 7 days. Having placed your order on the 27th, your parcel was processed and dispatched on time. Best regards, Le Comptoir De Mathilde team
3
/5
★★★☆☆
The products were well packaged, but the Harry Potter product with the 4 houses of Hogwarts arrived damaged (two of the squares were stacked and the names of the houses were no longer visible (certainly due to rubbing).
Acheteur Vérifié
purchased on 30/11/2021
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3
/5
★★★☆☆
The products are of very good quality, but it is absolutely necessary to re-examine the conditioning of the glass jars because I received a "baba au rhume caramel" opened in the parcel (photographs has the support). the iron lid took a shock and made all the product flow on the other products. if you communicate an address to me I could thus send you the photographs and to ask for a refunding of the damaged item thank you for your comprehension.
Acheteur Vérifié
purchased on 26/11/2021
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2
/5
★★☆☆☆
Order placed on 27/11 and delivered on 8/12....(for an advent calendar)
Acheteur Vérifié
purchased on 27/11/2021
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2
/5
★★☆☆☆
All the chocolates were broken
Acheteur Vérifié
purchased on 02/12/2021
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3
/5
★★★☆☆
Real inconsistencies between the communication tools available, giving a VERY poor impression of shipment tracking.
Acheteur Vérifié
purchased on 28/11/2021
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3
/5
★★★☆☆
Delivery tracking information could be improved. It's hard to know if your parcel is being prepared, and there's no information on the expected delivery date...
Acheteur Vérifié
purchased on 29/11/2021
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2
/5
★★☆☆☆
Order placed on November 27 and received on December 8. For an advent calendar, this makes no sense... The delivery method should be reviewed to ensure greater satisfaction.
Otherwise, the dishes are well packaged and received in good condition.
Acheteur Vérifié
purchased on 27/11/2021
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3
/5
★★★☆☆
Disappointed a bit I received a broken item
Acheteur Vérifié
purchased on 03/12/2021
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3
/5
★★★☆☆
I'm still waiting for a reply to the complaint e-mail sent to customer service on 02/12 for an order placed on 24/11 and still not received. It finally arrived on 07. Customer service non-existent, much more active on social networks responding to comments on sponsored publications.
Acheteur Vérifié
purchased on 24/11/2021
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3
/5
★★★☆☆
The site is rather well done, but at the order level I am disappointed ... it was written that from 80e I will have a gift but nothing in the box, advent calendar not at all up to the price even marked down!!! moreover nobody answered me when I sent a Messenger to your team it lacks seriousness
Acheteur Vérifié
purchased on 26/11/2021
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3
/5
★★★☆☆
Good products. A small problem with the preparation of the order: check that the jars are well sealed before dispatch. One jar of honey was not sealed and leaked into the parcel.
Acheteur Vérifié
purchased on 29/11/2021
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3
/5
★★★☆☆
Very good except that I haven't received the franchouillard box set, I've sent you an e-mail but no reply so far.
Acheteur Vérifié
purchased on 26/11/2021
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