/10
★★★★★
based on 4044 published reviews
★★★★★
based on 4044 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
You can't see everything If you don't already know the products, you won't be tempted.
Acheteur Vérifié
purchased on 18/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Patricia, Thank you for your constructive message! If you'd like to give us your opinion on how "to tempt you", please don't hesitate! Have a lovely day, The Comptoir de Mathilde team
3/5
★★★☆☆
It was noted that one could choose the composition of the felt boots, but at no time was it possible to put a comment on the order. So I emailed right after to clarify, but I didn't receive what I wanted.
Acheteur Vérifié
purchased on 22/11/2020
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3/5
★★★☆☆
I really like your products. Usually I prefer to go directly to the store, but with the confinement I went through your website. This order was for my brother's birthday and I found the price of delivery exorbitant (about €8 before tax). From now on, I'll be ordering exclusively in-store.
Acheteur Vérifié
purchased on 16/11/2020
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3/5
★★★☆☆
Super good! But frankly... The 80 euro surprise is really ridiculous... Disappointing
Acheteur Vérifié
purchased on 26/11/2020
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3/5
★★★☆☆
We find the products offered on the website very satisfying and varied. However, we are unhappy with the delivery because some products were damaged inside the box (rum baba and 1 tool box set). We are waiting for the products concerned to be exchanged following our complaints (photos + emails).
Acheteur Vérifié
purchased on 21/11/2020
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3/5
★★★☆☆
Navigating the site wasn't easy at first (confused about the difference between sender and recipient coordinates) but afterwards I was delighted with the rest.
Acheteur Vérifié
purchased on 19/11/2020
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3/5
★★★☆☆
We ordered two fondue items but the cups were not delivered as suggested on the website. However, the items were very well packaged. Cdlmt
Acheteur Vérifié
purchased on 12/11/2020
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2/5
★★☆☆☆
You have good articles your site is well. As for my last order I had taken 3 bags but frankly I don't know where you store them but they stink of mould and I find that sending items like that is unacceptable and unprofessional.
Acheteur Vérifié
purchased on 13/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs DESSEAUVE, Our products are stored in a large, airy warehouse. It is unlikely that they will have picked up any odor prior to shipment. We are very sorry about this! Please do not hesitate to contact our customer service team. Have a nice day, The Comptoir de Mathilde team
3/5
★★★☆☆
Very good site
Acheteur Vérifié
purchased on 19/11/2020
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3/5
★★★☆☆
Parcel arrived at the right address, but the delay was too long for the location.
Acheteur Vérifié
purchased on 11/11/2020
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3/5
★★★☆☆
I find that the details of the articles are not very well explained.
Acheteur Vérifié
purchased on 15/11/2020
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3/5
★★★☆☆
I have no doubts about the quality of the products I already know... But two items arrived in poor condition even though they were to be offered... Disappointing
Acheteur Vérifié
purchased on 08/11/2020
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3/5
★★★☆☆
Delivery on time. However, disappointed with the delivery man who rang the bell and by the time he arrived had thrown the box over the fence and was no longer there. I hope I won't have anything broken when I open the children's chocolates.
Acheteur Vérifié
purchased on 15/11/2020
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3/5
★★★☆☆
One was broken
Acheteur Vérifié
purchased on 10/11/2020
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3/5
★★★☆☆
Etwas unübersichtlich
Acheteur Vérifié
purchased on 06/11/2020
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3/5
★★★☆☆
Email sent to customer service following an order problem and still no reply.
Acheteur Vérifié
purchased on 08/11/2020
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2/5
★★☆☆☆
The chocolate bar arrived broken.
Acheteur Vérifié
purchased on 08/11/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. HURTEAU, We sincerely apologize for your broken tablet when we received your parcel. We do our utmost to pack each product in the best possible way to avoid transport-related problems. Please do not hesitate to contact our customer service department, so that we can make the necessary arrangements for your tablet. Thank you, The Comptoir de Mathilde team.
3/5
★★★☆☆
The navigation was rather simple but could be reviewed, and the delivery was fast. The parcel was very well protected and there was no breakage.
Acheteur Vérifié
purchased on 07/11/2020
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3/5
★★★☆☆
The main drawback is the price of delivery (exorbitant).
Acheteur Vérifié
purchased on 08/11/2020
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3/5
★★★☆☆
A poorly sealed jar, a little open, there was chocolate in the paper, too bad, otherwise I prefer to go directly to the store anyway, it's not the same as a parcel at this time of year.
Acheteur Vérifié
purchased on 06/11/2020
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3/5
★★★☆☆
The order was a gift, and I chose home delivery, but the deliveryman couldn't find the apartment and the person had to collect the parcel from a relay. It's a shame you can't give the deliveryman a phone number. I paid for home delivery, but it's a shame we ended up using the relay solution.
Acheteur Vérifié
purchased on 04/11/2020
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3/5
★★★☆☆
More product details
Acheteur Vérifié
purchased on 03/11/2020
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3/5
★★★☆☆
Compliant order and fast delivery.
Only downside: the chocolate arrived broken, too bad.
Acheteur Vérifié
purchased on 29/10/2020
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2/5
★★☆☆☆
Just for customer service as product is out of date
Acheteur Vérifié
purchased on 21/10/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Dehe, We are sincerely sorry for the dates of the products dispatched in your order. We did our best to send you the products as quickly as possible. We hope that these last ones have enlivened your pleasure, Very beautiful day to you, The team Le Comptoir de Mathilde
3/5
★★★☆☆
Delivery was fast, which is good. But when I ordered online, I chose certain colors for the items (black and red) and I received items in black and red but also in blue, which I had not chosen. I wasn't very happy about that.
Acheteur Vérifié
purchased on 14/10/2020
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3/5
★★★☆☆
Site with fast delivery and in conformity with the order Nevertheless great disappointment as for the expiration date of consumption of certain articles very short (less than 3 months) it is really a pity because the remainder was perfect.
Acheteur Vérifié
purchased on 29/09/2020
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3/5
★★★☆☆
Hello A broken pot
Acheteur Vérifié
purchased on 10/07/2020
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Answer from
Le Comptoir de Mathilde
Hello Mrs Jung, We're very sorry about the pot that arrived broken during delivery. Despite the protective measures we take around our products, delivery conditions are not always very gentle, but this is very rare. We hope that the returned pot gave you a great deal of pleasure! Very nice day to you, See you soon, The Comptoir de Mathilde team
3/5
★★★☆☆
Very annoying site, not at all intuitive, with a promotional page that keeps opening. Just unbearable.
I wanted to make a gift. I couldn't find the gift option and I think the person must have received the invoice details!... In short, I wouldn't order online anymore. In short, I won't order on the internet anymore. I can't evaluate the quality of your products since it's a gift.
Acheteur Vérifié
purchased on 14/06/2020
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2/5
★★☆☆☆
Sent an email with no reply. Delivery costs 10.9 € to receive my parcel 8 days later.
Acheteur Vérifié
purchased on 31/05/2020
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Answer from
Le Comptoir de Mathilde
Hello Mr. Peralez, First of all, we apologize for our non-response. We've just checked our customer service mailbox ([email protected]) and there's no e-mail with your name or e-mail address: [email protected]. Did you use another e-mail address to contact us? Would you have used another e-mail address to contact us? Concerning shipping costs, these are those applied by our shipping service provider: La Poste. As our products are sometimes heavy, shipping costs are calculated on a kg basis. Finally, your order may be delayed due to the current situation. A note will indicate this when you are in your basket. We hope your tasting experience has been excellent / will be excellent! Sincerely, Le Comptoir de Mathilde team
3/5
★★★☆☆
I was pleased because I know the products but disappointed because I was missing a batch of spread that was offered normally two following the order and I received only one I sent a message and I had no response so the after sales service I found it average
Acheteur Vérifié
purchased on 18/05/2020
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