/10
★★★★★
based on 4710 reviews published
★★★★★
based on 4710 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
I know the products well, having bought them in the store. However, on the internet I was very disappointed because all the chocolate bars arrived broken. 3 of them might be ok because there aren't too many breaks, but one is completely broken and the other is split all the way through. Not great for gifts... The packaging needs to be stronger....
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
Delivery to a collection point other than the one selected
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
Delivery times too long.
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
A jar of jam arrived damaged and leaking, no doubt as a result of impact. I alerted customer service with a photo. No response from them.
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
I have only received half of my order. It's a problem with Colissimo. I'm waiting for more information. The help I received at Colissimo was very good in analyzing the source of the problem. Without this problem, your service, which I've used before, is perfect.
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
Disappointingly, I'm missing the olivades and proivronades and I can't reach your company.
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
Correct delivery time!
But I received a broken item from my order.
Acheteur Vérifié
purchased on 26/11/2021
Translated review
3
/5
★★★☆☆
Contents poorly packed
Acheteur Vérifié
purchased on 25/11/2021
Translated review
3
/5
★★★☆☆
Unfortunately, the item I ordered was missing and the item in the box was broken. Customer service seems reactive, so I'm waiting to see what happens next. So overall disappointed considering the price. Items arrived in good condition, as described.
Acheteur Vérifié
purchased on 18/11/2021
Translated review
3
/5
★★★☆☆
The gingerbread milk chocolate bar was opened when the parcel arrived.
Acheteur Vérifié
purchased on 21/11/2021
Translated review
2
/5
★★☆☆☆
Broken products or other damaged packaging.
Acheteur Vérifié
purchased on 22/11/2021
Translated review
Answer from Le Comptoir de Mathilde
Hello Mrs Durez, We are sorry to hear about your experience with the delivery of your parcel following the purchase of our products on the website. In order to compensate you for the loss of these products, please allow us to send you a voucher to use on our website. If you agree. Or would you prefer to add a gift to your next order? We look forward to hearing from you. Sincerely, Le Comptoir De Mathilde team
3
/5
★★★☆☆
Disappointed with a complicated site party
Acheteur Vérifié
purchased on 15/11/2021
Translated review
3
/5
★★★☆☆
3 sets of chocolate Christmas spoons were broken.
Acheteur Vérifié
purchased on 11/11/2021
Translated review
2
/5
★★☆☆☆
Good quality products but read my comment on the gourmet gift!!!!
Acheteur Vérifié
purchased on 10/11/2021
Translated review
3
/5
★★★☆☆
Order received promptly. However, one item was broken (vinegar). A message was sent the same day mentioning the problem and there was no reply.
Acheteur Vérifié
purchased on 26/10/2021
Translated review
3
/5
★★★☆☆
Lots to pick from and hard to pick
Acheteur Vérifié
purchased on 25/10/2021
Translated review
3
/5
★★★☆☆
I had problems with the site because I tried to enter a delivery address different from the billing address. I called on the phone and someone told me to specify this by email. When I received an order confirmation email I sent it back indicating the correct delivery address. I received the package at the billing address and I had to send it back myself so that my grandchildren could receive it before the start of the school year, hence the extra cost. I hope the contents are worth it.
Acheteur Vérifié
purchased on 25/08/2021
Translated review
3
/5
★★★☆☆
Phone navigation to be improved: items added to the basket tend to be deleted when others are added.
Acheteur Vérifié
purchased on 13/06/2021
Translated review
2
/5
★★☆☆☆
Fast delivery However damaged inside the box
Acheteur Vérifié
purchased on 14/04/2021
Translated review
3
/5
★★★☆☆
Ordering and delivery are fine. The packaging remains average all my golden tartinette that I ordered, four packages are completely crushed so not presentable at an aperitif.
Acheteur Vérifié
purchased on 06/04/2021
Translated review
2
/5
★★☆☆☆
Lousy delivery, scheduled for Saturday with 2 messages from the carrier to confirm delivery, finally not delivered and dropped in the mailbox without any notice on Tuesday ... I will not recommend.
Last year, I ordered milk chocolate, dark chocolate, etc. Basta, I'm going to look elsewhere.
Acheteur Vérifié
purchased on 31/03/2021
Translated review
Answer from Le Comptoir de Mathilde
Hello, We are very sorry about the delivery of your chocolates. Our carrier must ensure a smooth delivery in order to provide you with your chocolates in the best possible way. We will immediately pass on the information in order to avoid such a problem in the future - for you or anyone else. Delivery is independent of our know-how, and we hope that the error made by Colissimo will not tarnish the affection you have for our products. Very nice day to you, Sincerely, The Comptoir de Mathilde team
3
/5
★★★☆☆
Package received on time and well wrapped There was no breakage
Acheteur Vérifié
purchased on 27/03/2021
Translated review
3
/5
★★★☆☆
Very good chocolates, but high shipping costs and high minimum order (60€) to avoid paying them. At a time when some stores are closed, this would be a good idea from a commercial point of view, even if, given the prices charged, we've reached this level. It's a pity, because the products are excellent.
Acheteur Vérifié
purchased on 30/03/2021
Translated review
2
/5
★★☆☆☆
The note is in connection with the site bad distinction between the recipient and the payer: Site to be revised Result the recipient has the invoice! I would hesitate to repeat the operation for a gift Rq this note does not concern the quality of the chocolates which are good or even very good.
Acheteur Vérifié
purchased on 22/03/2021
Translated review
Answer from Le Comptoir de Mathilde
Hello, We are sorry that our site has misled you. The invoice was not inserted in your parcel, so the recipient did not receive the details and amount of the products ordered. You can only find the invoice on your online space. You can find the invoice only on your online space. Thank you for the little word about our chocolates which makes us extremely happy! Very nice day to you, Sincerely, The Comptoir de Mathilde team
3
/5
★★★☆☆
Some products are doubled in the categories... I've ordered several times, delivery is in Germany, you offered delivery to a relay point for 8 euros, and the last time I didn't have this option, so I had to take home delivery for 12 euros. (at the time of payment!!) can you provide loyalty points? the promotional code you offered me was not validated for this order, which is quite unpleasant!
Acheteur Vérifié
purchased on 15/02/2021
Translated review
2
/5
★★☆☆☆
The site is very well done, but we had a big problem with delivery (charges we pay) and the package was not delivered against signature and was found in damaged condition after trying to put it in the mailbox without much success. The letterbox had to be dismantled to retrieve the parcel.
Acheteur Vérifié
purchased on 08/02/2021
Translated review
Answer from Le Comptoir de Mathilde
Hello, We're very sorry about the delivery conditions of your parcel. It should never have happened like that and the services of our carrier were not respected. Have you informed our customer service? I'm doing so immediately, in order to pass on the problem to La Poste. Please do not hesitate to send an e-mail to: [email protected] Very nice day to you, Sincerely, The Comptoir de Mathilde team
3
/5
★★★☆☆
Good but shipping costs too high
Acheteur Vérifié
purchased on 07/02/2021
Translated review
2
/5
★★☆☆☆
Hot chocolate lollipops broken in transit. A bit average considering I paid €4.75 for shipping...
Acheteur Vérifié
purchased on 09/02/2021
Translated review
Answer from Le Comptoir de Mathilde
Hello, We are sincerely sorry for the arrival of your pacifier after transport. We can offer you the return of your pacifier. To do so, please send a photo of your product to: [email protected] and we'll do what's necessary. Very nice day to you, Sincerely, The Comptoir de Mathilde team
3
/5
★★★☆☆
The products are of good quality, no problem on this point. However, although the products were well packaged, I had a bad surprise: my chocolate heart was broken.
Acheteur Vérifié
purchased on 02/02/2021
Translated review
3
/5
★★★☆☆
Small problem: one jar was not closed properly and spilled into the package.
Acheteur Vérifié
purchased on 31/01/2021
Translated review